Reviews

Review Details

• Review fromMelody W

  Date: 04/17/2024

  I withdrew my twenty-five dollars from the high-yield savings and spoke with chat. This money was taken from my account without my consent but through withdrawals. I need my money Please!!!
  

  Public.com

  Date: 04/19/2024

  Hi ******, Thank you for your review. We apologize for the issues with your deposits and High Yield Cash Account. Unfortunately, the deposit was already processing. The funds will be eligible to withdraw as soon as they settle. For recent deposits, there is a 6-business-day hold on withdrawing the deposited funds, allowing time for the deposit to process.Please let us know if you have any questions in the app or by email at *********************************

• Review fromabe r

  Date: 04/04/2024

  i tried several days to chat with public no 1 was responding here is a copy Profile image for ****** March 31 with Firefox is it also not going April 2 ?April 3 ??April 4 ?1h ago. Not seen yet Write a reply
  

  Public.com

  Date: 04/09/2024

  Hi Abe, Thanks for reaching out and letting us know. We apologize for any delay in our responses. We have sent you a message with more troubleshooting steps and are awaiting your response. Please let us know if you have any additional questions in the app or by email at [email protected], and we'll be available to help. 

• Review fromTR R

  Date: 02/28/2024

  Heard good things, decided to try it out, set up account, transferred funds and executed a trade. Everything went into a "pending" status, this after I had already received an official email stating my account was approved and open for trading. I then find out by searching the fine print that both my transfer and my trade are on hold for 6 days. Bunch of BS, basically just threw my money away.
  

  Public.com

  Date: 03/15/2024

  Hi TR, Thank you for your review and for sharing your experience so far. Deposits into your Public account typically *********** business days to settle allowing time for the deposit to process. Until then, you may see a pending deposit status in the app. If you ever have any questions, please let us know in the app or by email at ********************************* and we'll be available to help. 

• Review fromDee W

  Date: 02/27/2024

  The company lied about filling an order at a certain price and did NOT, cost me 10% of equity, was slow to respond as well, and feels like the place is run by gen **** or millennials who do not care about customer experience.
  

  Public.com

  Date: 03/15/2024

  Hi ***, Thank you for your review and for sharing your experience. We apologize for the trouble with this trade and any delays in our response to you. We can confirm your trade and price is reflecting in your account properly. If you have any questions, please reach out to us in the app or by email at ********************************* and we'll be on standby. 

• Review fromAmber J

  Date: 02/22/2024

  Set up is designed to get you to move money asap, however information on what you are moving your money to is non-existent. I was opening an account to take advantage of a specific savings account. They moved my money into another type of account and I only found out later that I cant move my money into this type of account or out of the organization for a week. This could have been avoided if I had been given an option to move my money directly into the account I had intended to open

• Review fromThomas F

  Date: 11/08/2023

  Public is by far the worst site I've ever used and I strongly plead with anyone considering them to not do it! You will lose your money! My personal experience is I purchased multiple different cryptos. I bought **** *** coins at **** a coin as well as stellar lumens, shiba inu, and a few others. All of them have consistently gone down over the course 18 months. Out of nowhere I get a notice stating public is no longer carrying these cryptos. That if I didn't trade them for others they do carry they would sell my cryptos and credit my account. My question is what gives them the right? I don't recall reading they can do this in the disclaimer when I opened a public account. So if there making me sell cause they chose to not carry them shouldn't I get the price I paid for them originally at the least? I messaged them and never got a reply back. And now i have ir on very good authority it's all a long term on going scam at which you lose. Where is the sense of security that u buy something u can keep as long as u want. Whats the point. I am making a complaint to the sec and I have almost 50 other unhappy people that no longer have public. It's a long shot but its really sad that this is just what is going un noticed. Look me up on ******** if your interested in signing. *************************
  

  Public.com

  Date: 11/09/2023

  Hi, ****** - Thank you for your review. We want to provide you with as much context as we can.

  Cryptocurrency and trading and custodying services available on Public are provided by Bakkt Crypto Solutions, LLC On Bakkt Crypto Solutions, LLCs behalf, we can provide you with more information regarding Bakkt Crypto Solutions, LLCs decision to move certain coins in your portfolio to sell only status on June 8, 2023. Tokens held on September 19, 2023, Bakkt Crypto Solutions, LLC were sold and the proceeds sent to your linked brokerage account.

  As detailed in the crypto user agreement with Bakkt Crypto Solutions, LLC, Bakkt Crypto Solutions, LLC may delist a cryptocurrency, at any time and for any reason at [its] sole discretion, including due to changes in a given cryptocurrencys characteristics after Bakkt Crypto Solutions, LLC has listed the cryptocurrency or due to a change in the cryptocurrencys regulatory classification."

  Bakkt Crypto Solutions, LLC reviews tokens at regular intervals, with an eye to evaluating any change in the applicable regulations and to determining whether the tokens continue to be appropriate for Bakkt Crypto Solutions, LLC to support. As a result of Bakkt Crypto Solutions, LLCs latest review, and because of recent SEC actions that have caused increased regulatory uncertainty around certain tokens, Bakkt Crypto Solutions, LLC made the decision to delist certain tokens.

  Cryptocurrency investing carries a high degree of risk. In particular, and as detailed in the Bakkt Crypto Solutions, LLC, cryptocurrencies are subject to an uncertain and changing regulatory environment. That changing regulatory environment among other risks means that Bakkt Crypto Solutions, LLC may from time to time have to change the tokens that it makes available to Public users. Because crypto investing is a relatively high-risk activity, as noted in the Bakkt Crypto Solutions, LLC Risk Disclosures, [y]ou must evaluate your particular financial circumstances to determine whether or not trading cryptocurrencies is appropriate for you. You should not invest funds in cryptocurrencies that you cannot afford to lose. The trading of cryptocurrencies can result in substantial losses up to and including all of your investment.

  Public and Bakkt Crypto Solutions, LLC are not responsible for losses incurred. As with any investment, neither Bakkt Crypto Solutions, LLC nor Public are unable to provide compensation for market losses.

  If we can assist with any other questions regarding your account, please let us know in the app or by email at ********************************. 
  

  
  

• Review fromMichael N

  Date: 09/21/2023

  Public.com is a Total Scam. I had over **** *** tokens and they decided to just liquidate them at their lowest price, without my knowledge or permission. When I asked How the h*** did you just liquidate my tokens? They blamed it on some other company and said "Crypto" involves Risk" Thats not "risk" thats theft. I owned those tokens. They had NO right to liquidate them like that. Legalese? Illegal S**** job is more like that. I have invested for over 40 years and have never been screwed like this. They liquidated me a loss of 82% of my investment, because it was "At they're Discretion". What a Scam business.P.S. I would give them minus a thousand stars if that was an option
  

  Public.com

  Date: 09/25/2023

  Hi *******, Thank you for reaching out, Im glad to provide more information on this. We offer cryptocurrency through our partnership with Bakkt Crypto Solutions, LLC, who regularly reviews the tokens supported on the platform for a myriad of factors. Based on that review, Bakkt Crypto Solutions, LLC has chosen to eliminate the support for several tokens.

  As of September 19, 2023, the tokens have been completely delisted and Bakkt Crypto Solutions, LLC will proceed with liquidating the tokens over the next week. The proceeds from these tokens will be deposited into your Public account, and you will receive a trade confirmation for any positions liquidated due to the delisting.

  Prior notice of this decision was provided to all holders of the tokens via an email to the registered address as well as multiple in-app messages. If you have any questions, please let us know.

• Review fromBianca S

  Date: 09/17/2023

  They are robbing us even more than anyone realizes.. Averaging UP our prices paid silently-forced sold Crypto w/little to no notice & then last minute before 9/19 plan to force sell at more of a loss!1st Row is written from 8/31/2023 2cd Row is written just now 9/16/2023 AAVE $57.59100 Paid $91.84224 Value $57.70721 -$34.23 -37%$59.02500 Paid $95.29112 Value $52.77000 -$32.41 -38.05% 555 Days *** $0.2634 Paid $0.6674 Value $20.9133 -$34.23 -61%$0.2502 Paid $0.85 Value $19.8600 -$47.89 -70.68% 691 Days APE $1.45910 Paid $4.05289 Value $14.10806 -$25.08 -64%$1.12240 Paid $4.28156 Value $10.85000 -$30.55 -73.79% 536 Days ATOM $7.202 Paid $14.180 Value $40.036 -$38.80 -49%$7.072 Paid $15.756 Value $39.350 -$48.25 -55.08% 645 Days CRV $0.470 Paid $1.092 Value $12.283 -$16.28 -57%$0.432 Paid $1.188 Value $11.290 -$19.76 -63.64% 546 Days FTM $0.2112 Paid $0.7019 Value $17.2741 -$40.13 -70%$0.1956 Paid $0.8378 Value $16.0100 -$52.51 -76.63% 645 Days LRC $0.186 Paid $0.344 Value $12.051 -$10.22 -46%$0.181 Paid $0.379 Value $11.730 -$12.84 -52.26% 536 Days REN $0.0478 Paid $0.1554 Value $20.3208 -$45.74 -69%$0.0485 Paid $0.1620 Value $20.6200 -$48.26 -70.07% 674 Days SUSHI $0.606 Paid $1.710 Value $26.452 -$48.18 -65%$0.634 Paid $1.743 Value $25.480 -$44.76 -63.73% 674 Days XTZ $0.714 Paid $1.552 Value $15.838 -$18.59 -54%$0.682 Paid $1.615 Value $15.130 -$20.69 -57.76% 569 Days EVERY SINGLE **** ONE THEY'VE INCREASED the ALREADY HIGH PRICE I PAID FOR $SHIB also!
  

  Public.com

  Date: 09/25/2023

  Hi ******, Thank you for reaching out, Im glad to provide more information on this. We offer cryptocurrency through our partnership with Bakkt Crypto Solutions, LLC, who regularly reviews the tokens supported on the platform for a myriad of factors. Based on that review, Bakkt Crypto Solutions, LLC has chosen to eliminate the support for several tokens.

  As of September 19, 2023, the tokens have been completely delisted and Bakkt Crypto Solutions, LLC will proceed with liquidating the tokens over the next week. The proceeds from these tokens will be deposited into your Public account, and you will receive a trade confirmation for any positions liquidated due to the delisting.

  Prior notice of this decision was provided to all holders of the tokens via an email to the registered address as well as multiple in-app messages. If you have any questions, please let us know.

• Review fromMonica B

  Date: 05/25/2023

  I invested in Arrival and brought 188 shares, was invested for over 545 days. Now its showing I have 5 shares and invested 41 days, this is a total lie. Per other reviews on the app the same has happed to others that invested in Arrival. Im am diligently finding ways to expose this injustice. I wish I could give not stars, this how bad I feel about this company.
  

  Public.com

  Date: 06/02/2023

  Hi Monica, Thank you for your review and feedback. Arrival (ARVL) underwent a 1-for-50 reverse split on April 14, 2023. In a reverse stock split, the number of shares held decreases while the price per share typically increases. This does not change your overall position value. We’re happy to help in the app or by email at [email protected] if you have any questions.

• Review fromScott O

  Date: 05/02/2023

  This company is the worst! They have no problem taking your money, letting you invest it and make trades, but when you go to withdraw any large chunk (say $3-4000) all of a sudden there are lots of delays We need to verify your bank account again, we need to verify if your debit card matches your bank statement Then after I submitted bank statements and my drivers license AGAIN, now they are experiencing technical difficulties and I still cant withdraw my funds!!! Please, they are clearly investing my money elsewhere and trying to make a profit off of it instead of allowing me to withdraw MY FUNDS. This place is the worse and ****** learned! Use a large, reputable company next time so you dont have all these random delays when you go to get your money out..
  

  Public.com

  Date: 05/10/2023

  Hi *****, Thank you for your review and for your feedback. Were sorry to hear about the trouble withdrawing your funds. We are required to verify bank ownership on outgoing withdrawals in the form of a recent bank statement for the bank account linked to your Public account and a government-issued photo ID. This is all done to ensure the safety and security of all our members accounts. It looks like you were able to withdraw funds from your account. We appreciate your cooperation and patience. Were available to if you ever have any questions in the in-app chat or by email at *********************************
  

  Public.com

  Date: 05/22/2023

  Hi *****, Thank you for your review and for your feedback. Were sorry to hear about the trouble withdrawing your funds. We are required to verify bank ownership on outgoing withdrawals in the form of a recent bank statement for the bank account linked to your Public account and a government-issued photo ID. This is all done to ensure the safety and security of all our members accounts. It looks like you were able to withdraw funds from your account. We appreciate your cooperation and patience. Were available to if you ever have any questions in the in-app chat or by email at *********************************