Reviews

Review Details

• Review fromSeth H

  Date: 03/23/2025

  Horrible experience, They essentially lock your money up once you deposit. I have not received an answer in chat or email in over a week,and thats the only way to get into contact with them.... DO NOT USE PUBLIC. AVOID THE HEADACHE.
  

  Public.com

  Date: 03/27/2025

  Hi ****, Thank you for your review and feedback. Deposits into your Public account take 3 business days to settle. We are often able to grant instant buying power, however, instant buying power is dependent on several factors and cannot always be guaranteed. We take our members security very seriously, and we want to ensure that our members' accounts are safe and secure. When a claim is received, our teams are required to review the activity which does take time. We appreciate your patience while our teams were able to review your account and resolve your issues.
  
  

• Review fromRay C

  Date: 03/21/2025

  ****** broker will put a restriction on your account so you cant pull money out but will let you deposit. No phone number or live representative. Got to email customer services and wait days for a response. Keep emailing the same this with no kinda solution or offer any kind. Find a broker thats worth it these guys ****
  

  Public.com

  Date: 04/09/2025

  Hi *****, Thank you for your review and feedback. While we dont have phone support at this time, our Member Support team is available to help you in the in-app chat or by email. Wed love to review your account and help get to the bottom of the restriction in your account as soon as possible. Please reach out in the app or by email at ********************************* and well be available to assist.

• Review fromMarc F

  Date: 03/05/2025

  THINK BEFORE YOU SEND FUNDS. If you later have an issue, the only support is via email or chat. What if they do not reply? WOULD YOU FEEL SECURE?I am a seasoned investor. I have been trying to transfer an *** account to ********************** for days. Support has left me dangling. Either no response to my emails or "I will get back to you: and they never do.i AM LUCKY that I have discovered this lack of support prior to sending any funds. Imagine if I had funds there and could not get answers or support. Would my FUNDS be LOCKED?To bad because I was impressed with their platform and was looking forward managing my funds there.
  

  Public.com

  Date: 03/12/2025

  Hi ****, Thank you for your review and feedback. We truly apologize for the delay in any communication. We do see that one of our Supervisors has reached out in order to resolve the questions you have. We want to thank you again for your patience while we continue to support your transfer and answer your concerns. 

  If you have any additional questions, please reach out to us using the in-app chat or by email at ********************************************************. 

  
  

• Review fromElizabeth H

  Date: 02/20/2025

  the app was good at first, but now that I want to withdraw my money, the customer service won't respond to me. I've made thousands in deposits to their high yield savings account, but now that I want to withdraw, they're telling me that I need to verify my bank details. I sent them the necessary documents, and I've heard nothing since, and still cannot withdraw my money. This was two days ago. I've sent them three messages since they requested my documents, none of them have been responded to. I fear that my money is just gone. I don't know what else I can do short of arbitration. Guard yourselves and your money. DO NOT USE PUBLIC!
  

  Public.com

  Date: 02/24/2025

  Hi *********, Thank you for your review and feedback. We require outgoing withdrawals to be withdrawn to a bank account you connect in the app. Due to regulations set forth by the *** and FINRA we are required to verify a bank statement showing you are the owner of that account if were not able to verify via alternative methods. This is a requirement for all members and just needs to be done one time so we can verify your identity and comply with federal Anti-Money Laundering regulations. We employ Bank-Grade security with AES 128-bit encryption and TLS 1.2 to secure data in transit at Public, so rest assured your information is safe.

  If you have any questions, please reach out to us in the app or by email at ********************************************************. 
  

  
  

• Review fromFrancis G

  Date: 01/30/2025

  My experience with Public.com has been nothing short of horrible. Their communication is nonexistent, and their customer service is a complete failure. They falsely advertise immediate support, but in reality, youll be left waiting indefinitely with no real assistance.Their platform is riddled with technical issues, making it nearly impossible to trade properly. Every time a problem arises, they conveniently have an excuse, yet a quick look into their history shows that these same issues have existed for years. They have failed to fix their platform, and yet they continue operating as if nothing is wrong.The most infuriating part? They wont let me transfer my account, locking me into a broken system that has cost me significant money. Despite repeated attempts to get in touch, Ive received no response, no resolution, and no accountability.This company needs to be held responsible for its misleading claims and the financial harm they cause customers. If youre considering ********************** for **********************, stay far away unless you want to risk your money in an unreliable system with zero support.#PublicFail #FalseAdvertising #TerribleService
  

  Public.com

  Date: 02/13/2025

  Hi *******, Thank you for your review and feedback. We have responded to each of your inquiries regarding your account transfer and a refund for your Premium membership. You have not mentioned any technical issues in your messages, but we would love to learn more and help troubleshoot these issues with you. Please reach out to us by email at ********************************* and well be available to help. 
  
  

• Review fromPatrick T

  Date: 12/02/2024

  Hello I received an email saying my account is blocked from depositing money.The second account I used is my wife account due to us having multiple banks account I added hers also to the app. Is there another way I can verify because obviously the statement is not going to have my name only my wife names do you need driver license or military identification as proof and our marriage certificate? Please help thanks. This current moment I cannot trade or sell which is costing me money please help me and reach back out. I tried to contact you guys multiple times I have yet to receive any response.I would like to verify and have my account removed from on HOLD. I will be taking legal actions if I dont hear from the Public Team in a timely manner. Due to poor customer service Im considering moving to ********. Please do better with customer service and support.
  

  Public.com

  Date: 02/13/2025

  Hi *******, Thank you for your review and feedback. The bank account linked to your Public account must be in your name. You cannot link another person's bank account to your ********************** account. We have responded to your inquiries and provided steps to link your bank account. Please reach out to us via email at ******************************** with any questions.

• Review fromAmberly B

  Date: 08/29/2024

  I had over $40k in my account that was not able to be withdrawn for over a month. They had me verify my identity with my drivers license many times and send in multiple bank statements to prove the money in my account was mine. After all of that and hundreds of emails, ***** was still unable to unfreeze the account and kept giving me new tasks to complete. He kept telling me new further out timelines and then stopped responding to my emails all together. I finally resorted to threatening legal action citing section 18 of their terms of service. My funds were magically released the same day. I have been investing with Public for almost 4 years. Theyve never had a problem taking money from my bank accounts, but as soon as I wanted to withdraw any of it, it was a nightmare.
  

  Public.com

  Date: 09/05/2024

  Hi *******, Thank you for your review and feedback. We apologize for the trouble withdrawing your funds. In situations where bank documents need to be reviewed, we require that proof of bank ownership and ID be submitted to our compliance team to ensure bank ownership and public account ownership are the same. The quicker we receive the documents, and can submit the documents to our compliance team, the quicker we can review and approve the bank connection. We appreciate your patience while our teams reviewed the documents, and were able to get your withdrawal submitted. 

  Your funds were withdrawn. If you have any questions, were available to help in the app or by email at *********************************

• Review fromJerry W

  Date: 08/27/2024

  This company's trading platform is designed to keep your funds and not enable you to transfer them out. they automatically renew any treasury bill you bought with them and provide no way to turn it off.they are awful and have no phone customer support.Don't invest through them.
  

  Public.com

  Date: 08/30/2024

  Hi *****, Thank you for your review and feedback. We apologize for any inconvenience. At this time, treasury bills are automatically reinvested once they reach their maturity date. Unfortunately, we do not currently offer a way to turn this off. To withdraw a Treasury bill at maturity, you can place a sell trade the business day prior to the maturity date, between 10 a.m. - 5:30 p.m. EST.

  While we do not have phone support at this time, you can always reach out Member Support team using the in-app chat or by email at ********************************* Please let us know if you ever have any questions; were happy to help.

• Review fromKenny H

  Date: 08/10/2024

  This is a scam. Dont put your money in here. They try all kinds of tactics to make a ***** ************* When I would buy a stock it would always be 1-2% higher than the actual price and when selling a stock the price that they would give me was always 1-2% lower than the actual price. I checked it several times to make sure I wasnt hallucinating. Now they have locked my account from me being able to withdraw my funds. I got an email that my account was being transferred to a different firm and after ************************************************************************** an answer as to why this has happened. This is ridiculous and illegal.
  

  Public.com

  Date: 08/15/2024

  Hi *****, Thank you for your review and feedback. Public routes every order in a way to get the best price possible on your order. Rest assured that we always have our members best interests in mind, so orders will be executed in the way that gets you the best pricing. 
  Our Member Support team has been in contact with you regarding your account. Those restrictions are in place for the safety and security of your account. If you have any questions, please feel free to contact us in the existing ticket or by email at ********************************. 
  
  

• Review fromClarence A

  Date: 06/20/2024

  They steal your contracts, sell them high, then give you a low quality fill. I was told that I am not allowed to EXIT one of my positions after a certain time of day. Minutes later, they gave me an awful market fill costing me thousands of dollars. Worst brokerage I've ever used. Have never seen a brokerage not allow you to exit your own position. They also don't have stop loss.Use a real brokerage. Stay far away from these people. The only support they have is responding to bad reviews. You won't get a response on the app or website unless you write one.
  

  Public.com

  Date: 06/25/2024

  Hi ********, Thank you for your review and feedback. Public does begin liquidating positions at 3:30 pm for contracts that are expiring same-day in order to minimize risk. You are able to close your option contract before 3:30 pm if you want to manage the position. We apologize for any inconvenience. Please reach out to us in the app or by email at ********************************* and wed be happy to review the orders in your account.