Reviews

Review Details

• Review fromMichael H

  Date: 09/14/2022

  This brokerage lost my money in a transfer and will not take responsibility for it. They thought it better to transfer my money in cash first and then let my investment go into a deep deficit before selling my investment then charging me after. Absolute worst brokerage firm
  

  Public.com

  Date: 09/20/2022

  Hi *******, Thank you for your review and feedback. Were sorry for the trouble with your account transfer. As mentioned in our conversation, you requested a full account transfer via a brokerage transfer. While the transfer was taking place, a trade was placed and the cash needed to fund the trade was transferred before the trade settled, causing the debit balance in your account. As you requested the position was liquidated in order to cover the debit balance.The remaining debit balance was written off and the credit was transferred to your new firm. If you have any questions, please reach out to us using the apps live chat or by email at ******************.

• Review fromPatrick S

  Date: 08/14/2022

  Deserve -5. absolute worst brokeragew/e ** they claim 2 b. I only used 4 crypto & small amount of AAPL stock. I was just getting into crypto when I found public & the price was so low compared 2 the $40k-$60k days. I own 6 bitcoins, almost $190k ( But doubt I get the $ after all Ive read abt them) DO UR HOMEWORK!!!The average price I paid for the 6 Bitcoin I own is $19k, @ the time of this writing its pushing $25k so seems Im doing ok rite? WRONG!! I was buying low selling high like youre supposed 2 but these big companies dont want u to make $. Anyway 1 day I requested 2 withdraw the $ Ive made which is basically 1 bitcoin. Right when I tried 2 withdraw my $20k from my acct. into the exact same bank acct. it was deposited from, they froze my acct. for 60 days. Now doing my research 2 late I realize they think or are accusing me of day trading, that same article says if ur acct. had more than $25k that rule was ********** had over $100k in my acct.. From what I read online u can do 3 or 4 day trades in a 5 day period. thats ridiculous its ur $ u shld b able 2 buy & sell when u want 2, Its very ironic that they didnt freeze my acct. when I was giving them $ only when I wanted to get MY $ I HAD EARNED! & I needed that $ b/c my mom had cancer and needed help w/ treatment (which they knew) My mom is now dead b/c I couldnt get the $ 2 help her. They asked 4 bank records, ID the usual which they got. somehow wasnt good enough then they would ask 4 something else and something else, nothing was ever good enuff . If you look back 6 Complaints I made a similar complaint b4 my mom died & b4 I found out AFTER THE 1st 60 DAY FREEZE, THEY REVIEW UR ACCT. AGAIN & MITE EXTEND THE FREEZE 60 MORE DAYS!! & every chat u have w/ them on their site they delete it, y?Take screenshots wat are they covering up? FYI their response 2 my last complaint on 7/5 BS, they got all documents requested. THEY KILLED MY MOM BY NOT LETTING ME HAVE MY $ 2 SAVE HER WHEN I NEEDED IT!DISGRACE!
  

  Public.com

  Date: 08/26/2022

  Hi *******, Again, thank you for your review and we are sorry for your loss. As we mentioned earlier, our team has reviewed your information, and based on the activity and documentation provided, funds in your account are currently placed on a 60-day hold starting on July 5, 2022.After the hold period elapses, the account will be reviewed again for potential release back to the original funding source.While withdrawals are restricted for sixty days, you still have access to your account and can liquidate your positions at any time. If you have questions regarding how to place a sell order or have issues with placing a trade, please let us know right away in the chat.