Complaints
Customer Complaints Summary
- 69 total complaints in the last 3 years.
- 29 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:06/06/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I got a $150 reward bonus that was revoked. But I day traded that $150 and turned it into $366, so I should get to keep what I made. They took $150 back from me on June 2nd becuase they said that was the bonus. But now they just took another $150 and said its also the reward bonus, but I made that money by day trading stocks like **** plug, adn. Thats my hard earned money and they are trying to steal it. Let me withdraw my funds to my bank. They only gave me $150 to begin with so if they take another $150 they are literally stealing it out of my pocket.
Business Response
Date: 06/18/2024
Hi *****, Thank you for reaching out. Any Account Transfers (ACAT) request into Public on or after January 1, 2023 requires the assets transferred, and any associated bonus, to stay in your Public Investing account for at least ********************************************************************** the bonus will be revoked. In this case, the conditions listed were not met and the bonus was removed from your account.
If you have any questions regarding your ACAT, please contact us in the app or by email at ********************************* Thank you.
Initial Complaint
Date:06/04/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Im trying to get back on my account having trouble my password says it is not working the last three numbers to my account is *** l would really like to get in.my email is ****************Business Response
Date: 06/05/2024
Hi *****, Thank you for reaching out and letting us know. Were happy to help you log back into your account. Please follow the steps below to reset your password from the mobile app.
Tap the blue login button
Tap Forgot Password
Enter your email address (make sure it's spelled correctly and there are no spaces before or after the email address) then tap Next
You'll receive an email from Public with a link to change your password in less than 30 seconds.If you run into any issues resetting your password, please let us know directly by emailing us at ********************************* and well be available to help further.
Initial Complaint
Date:05/15/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:I want my account closed and all data associated with it terminated. I will not be satisfied until I know for sure that the account and all information from it is deleted. Again, I didnt authorize this account to be created.
In order for the BBB to appropriately process your response, you MUST answer the question above.
Sincerely,
***************************
Customer Answer
Date: 08/09/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
***************************
Business Response
Date: 06/05/2024
Hi *****, Thank you for following up. Your account has been closed. If you have any questions, please reach out to us at ********************************* Thank you.Business Response
Date: 05/15/2024
Hi *****, Thank you for reaching out and letting us know. Your account is in the process of being closed. If you have any questions, please reach out to us at ********************************* Thank you.Initial Complaint
Date:04/26/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
*****************************
Business Response
Date: 05/02/2024
Hi *******, Thank you for reaching out and letting us know. We apologize for the trouble youre running into investing the funds in your account and withdrawing those funds. It looks like you were able to complete an instant withdrawal on April 25, 2024.
While we do not have phone support at this time, we are available to help using the in-app support feature or by email at ********************************* Please reach out to us, and well be available to help you update your address and close your account. Thank you.
Initial Complaint
Date:04/04/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:I have already communicated with my bank and they do not have any deposits pending/blocked and/or history of deposits being sent from Public. I was forced to reverse $475,000 with my bank, which they were able to recover from Public, however a balance of $73,002.19 remained in my High yield savings account with **********************. When I initiated the reversal of $475,000, public removed the remaining $73,002.19 from my high yield savings account with no trace of where they transferred my funds. My high yield savings account now shows a $0.00 balance and Public's customer support has not provided assistance on recovering my $73,002.19 nor have they provided information as to where those funds have been moved.
In order for the BBB to appropriately process your response, you MUST answer the question above.
Sincerely,
*******************************
Business Response
Date: 04/09/2024
Hi *********, Thank you for reaching out. The deposits you initiated are being rejected by your funding bank. Additionally, there appears to have an error on the banks side when connecting via *****. Please reach out to your funding bank to assist with your bank link and transfers. Were available in the app or by email at ******************************** with any additional questions.Business Response
Date: 08/21/2024
Hi *********, Thank you for following up. We manually withdrew your funds and sent them to your linked bank account via two ACH transfers that were completed on May 30, 2024 and June 3, 2024. If you have any questions or concerns regarding these transfers, please reach out to us in the app or by email at ********************************* and well be happy to review your account.Customer Answer
Date: 08/22/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
*******************************
Initial Complaint
Date:04/01/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased stocks on the public app. And twice the stocks disappeared. And now my crypto currency disappeared. I want every ***** I have spent back. Their theifs and crooks.Business Response
Date: 04/09/2024
Hi ******, Thank you for reaching out and letting us know. We believe you have an account under a different email address. We'd be happy to help you regain access. At your earliest convenience, please reach out to us int he app or by email at ******************************** with your first and last name and your phone number.
Once we receive this, we will send a text to you with a secure link for you to upload your ID so we can verify your identity. Once we verify your identity, we can provide the email address attached to your Public account and help you log in.
Well be on the lookout for your message.
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