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Business Profile

Internet Services

Public.com
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BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 69 total complaints in the last 3 years.
  • 29 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:04/30/2025

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My ********** account was hacked. It somehow now has a negative balance and they keep emailing saying they're going to sell my assets to bring the account current if I don't make a deposit. They do not offer any phone support. I have used the chat feature and sent emails. I keep getting the same automated response saying someone will be in touch and then nothing.

    Business Response

    Date: 05/06/2025

    Hi ******, Thank you for reaching out. Our top priority is to ensure our members safety and security while using the app. All deposits and purchases are generated from the app with your registered device. If you believe there was unauthorized access to your device or account, we recommend you notify your bank and file a police report immediately.

    While we do not have phone support at this time, we are available to help in the in-app *********** or by email at ********************************* Please reach out to us if you have any questions. Thank you. 


  • Initial Complaint

    Date:04/22/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I sold some stocks at Public.com in Dec 2024. I was able to withdraw $100 and deposited to my external checking account on *******. Then I I tried to send another fund transfer request for remaining balance in account at **********************. They need to verify my checking account information. I had been waiting for weeks and ended up they requested me to send them a copy of my ID (driver license) and bank statement to verify the $100 deposit was actually posted on the same checking account.I submitted a copy of my ID and screenshot of bank statement. They came back to request a copy of bank statement in PDF format. I feel like this is unreasonable and I am doubt if they have a legal right to ask customer to provide ********* statement. Those are all sensitive and private information. I found some complaints from others have similar situation and the issue was resolved. Would you please help me out?Appreciated.Thanks,******* ***

    Business Response

    Date: 05/01/2025

    Hi *******, Thank you for reaching out. We reserve the right to request an ID and a recent copy of your bank statement to verify bank account ownership due to deposit and withdrawal activity in your account. It looks like you were able to withdraw your funds on Tuesday, 4/29. 

    We appreciate your cooperation. If you ever have any questions, please reach out to us in the in-app *********** or by email at *********************************

  • Initial Complaint

    Date:04/17/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    ******** ***** ******



     

  • Initial Complaint

    Date:04/16/2025

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am unable to get a copy of my tax documents because the file cannot be attached or sent to mine I need document copy to file taxes I now have an extension because of thid

    Business Response

    Date: 04/17/2025

    Hi *****, Thank you for reaching out. We are unable to email or mail you your tax documents. However, you are able to download and save the documents directly from the mobile app and web app. 

    Please follow the instructions below to view and save your tax documents in the mobile app:

    1. Tap your Profile in the top left
    2. Tap Account Settings on the left
    3. Tap Tax Statements in the Account section
    4. Tap the Tax Statement you want to view
    5. Tap the arrow in the top left to Save your Tax Statement

    To view and download your tax documents on the web, please follow these steps below:

    1. Click the three lines in the top right
    2. Click Settings and Privacy on the dropdown menu
    3. Select Documents on the left
    4. Select Tax statement
    5. Click the arrow with the line underneath to download and save

    If you have any questions, please reach out to us in the in-app chat feature or by email at ********************************************************. 


  • Initial Complaint

    Date:04/10/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    ******** ********

    I received an email yesterday from them letting me know an alternate method of transferring my XRP.  I have attached that email.

    Thank you for your assistance.



     


    Also there is no mention in the app or even online of this problem. You would think that there would be some kind of warning to not buy XRP in the Public.com app because there is no support for it and it will just get stuck with no way to transfer it anywhere.

    Business Response

    Date: 04/11/2025

    Hi ********, Thank you for reaching out. We offer cryptocurrency through our partnership with ***************************. At this time, Bakkt Crypto has halted support for a few tokens, including XRP. Therefore, XRP is not transferable on the platform at this time. We hope this is a temporary measure. As soon as we have any updates, we will let you know. Rest assured your XRP tokens are safe in your account on **********************. 

    We apologize for the inconvenience. If you have any questions, please reach out to us in the in-app chat or by email at *********************************

  • Initial Complaint

    Date:04/09/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    ******* ******



     

  • Initial Complaint

    Date:04/04/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The company charges an undisclosed membership fee months after the initial purchase its completely instransparent and an obvious scam

    Business Response

    Date: 04/09/2025

    Hi *******, Thank you for reaching out. Public Premium is completely optional and not required to use the app. Public Premium is available for $10 a month or $96 for an annual membership. The screenshot you provided shows a $79 charge from a different company that is not Public. 

    Please reach out to us in the app or by email at ******************************** with any questions. 


  • Initial Complaint

    Date:03/18/2025

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    ***** ****



     

    he same recipient.I am asking for confirmation that my account is officially closed (not simply deactivated) and to no longer receive any of these spam e-mails at any of my e-mail addresses, and to not to spam multiple copies of an unwanted e-mail using the "*** suffix.

    Business Response

    Date: 03/26/2025

    Hi *****, Thank you for reaching out. As mentioned in our conversations, your account has been closed and you will not receive emails from us going forward. If you continue to receive these emails, please let us know by email at ********************************* and we will review the emails youre receiving further.

  • Initial Complaint

    Date:02/21/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    **** ********* *****



     

    were very much surprised to hear that because the money already were taken from my bank account and they can't do anything but asking me to come to their Branch and fill out an affidavit..I tried to convince *****, customer experience manager, who was asking me to provide a proof of my identity, just to return my deposit to whatever bank it came from but he just ignored it.I request an immediate release of my deposit of $30,000 back to checking account at *********

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