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Business Profile

Internet Services

Public.com
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BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 69 total complaints in the last 3 years.
  • 29 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:03/21/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Don't trust your money to a platform that offers a product that doesn't work! I opened an option position (03/19/23) and on the same day programmed to sell one when it reached a certain value. However, when I saw the market movement the next day (3/20/23) I decided to sell at a lower price to try to cut the loss. But the platform didn't allow me. I tried everything, updating the application, opening it on the computer, talking to the help center. And nothing helped. They didn't even respond to my last requests. At the end of it all, the position went to zero and I lost all my money, due to an error on the PUBLIC.com platform. I WANT MY MONEY BACK!

    Business Response

    Date: 03/28/2024

    Hi ******, Thank you for reaching out. We apologize for the issues with your Options positions. We can confirm this has been corrected and a credit has been added to your account. If you ever have any questions or concerns, please let us know in the in-app chat or by email at ********************************* Thank you.

  • Initial Complaint

    Date:03/13/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    *********************



     

    Business Response

    Date: 03/21/2024

    Hi ****, Thank you for reaching out and for letting us know. We refunded your previous Premium subscription payment from last year to your cash balance. This year's subscription fee has been refunded as well and we are sorry for the inconvenience. The negative balance has been resolved and your account is in the process of being closed. We thank you for your patience, please let us know if you have any questions in the app or by email at *********************************

  • Initial Complaint

    Date:02/21/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The public app is not allowing me to withdraw my funds.

    Business Response

    Date: 02/23/2024

    Hi ****, Thank you for reaching out. Funds from sold stock will take the trade date plus 2 full business days to settle (known as T+2). For recent deposits, there is typically a 6-business-day hold on withdrawing the deposited funds, allowing time for the deposit to process. Your funds settled on 2/22, and it looks like you withdrew your funds that day. 

    Please let us know if you have any questions; were more than happy to help. Thank you.


  • Initial Complaint

    Date:02/13/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been trying for over a week to get my issue resolved and I get a different person and response each time and my issue still hasnt been resolved. I setup an account and deposited $10,000 and accidentally set it up with wrong email. Since then I havent been able to get into my account to do trading. Some how another account with my correct email got setup which has a 0 balance. All I want is my original account back with my correct email address and my money so I can still trade and the one account that has a 0 balance deleted. For some reason I just keep getting the run around and nothing has gotten corrected. I have even sent them a copy of my drivers license to identify that it is me wanting this change done. Them not having a telephone number to call and get this straightened out is totally unacceptable. All I want is my original account back with my money in it how hard can it be. I would not recommend this company to anyone. Please help me to get this issue straightened out.

    Business Response

    Date: 02/23/2024

    Hi *****, Thank you for reaching out. We apologize for the issues logging into your account. We can confirm that the correct email address is linked to your funded Public account and you confirmed you were able to log in. Please let us know if you ever have any questions or run into any further issues. Thank you.

  • Initial Complaint

    Date:01/19/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Public.com as opened an account with the clients to ***************************** ** ***************************** has deposited funds and purchase stocks on publix.com public.com has lost the ability for ***************** to log in it's the same as it's not have access to the account anyway he's being asked to open a new account which would not include the purchase stocks ***************** desired resolution would be to retrieve refund for stocks purchased on public.com customer no longer wants to do business for public.com once funds are retreat

    Business Response

    Date: 01/26/2024

    Hi *******, Thank you for reaching out. We apologize for the trouble logging into your account. In order to access your original account, please uninstall and reinstall the app on your mobile device. After re-downloading the app, you will be brought to the main login page. There is a blue button at the bottom that says "Already have an account? Log In." This is the only button you need to press on this page. If you enter your phone number, or hit the "Create Account" button, you will begin the process of making a new account instead of logging into your existing one. Once you hit that blue "Log In" button at the bottom of your screen, you will be prompted to enter your email address and password.

    If you need any assistance in confirming your email address or resetting your password, we are happy to assist by email at ********************************* Well be standing by.

  • Initial Complaint

    Date:01/08/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I cannot get into my account because my phone number has changed and public.com says to email them at ********************************* I have sent 3 emails beginning in Dec 2023 and no response.

    Business Response

    Date: 01/10/2024

    Hi *******, Thank you for reaching out and letting us know. We apologize for the trouble reaching us and updating your phone number. We received your request to update your phone number on 12/18 and responded shortly thereafter. 

    We sent an email to you today at ************************** requesting the information needed to verify your identity and update your phone number. Well be on standby for your response and ensure this is expedited for you.

  • Initial Complaint

    Date:12/22/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed 3 trades that all turned winners for 2R meaning it's double what I initially invested. They paid me less than I initially invested and have no reason why a profit became a loss. I have tried to resolve this, but support is almost none and they refuse to give an explanation as to how winning trades produce a loss of money.

    Business Response

    Date: 01/10/2024

    Hi *****, Thank you for reaching out and letting us know. When buying or selling crypto, Public does charge a transparent transaction fee based on the amount of the order. On transactions between $0.01 and $10, there is a $0.49 fee. This fee increases the amount paid for purchases and decreases the proceeds from sells. 

    For account or trade-specific responses please reach out to us in the app or by email at ******************************** with any further questions.

  • Initial Complaint

    Date:12/01/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Public. Com will not let me close my account. They said they cannot give me my money back that's in my account because my debit card is not allowed , even though they have took money off my card without asking me! That's why I want nothing to do with them. I requested a check to be mailed and they now ignore me.

    Business Response

    Date: 12/11/2023

    Hi *******, Thank you for reaching out. We have cut a check for the remaining funds in your account on 12/5 and 12/6. These are being sent via First-Clas Mail and you should receive them within **** business days. 

    We apologize for the trouble you ran into withdrawing your funds. If you have any further questions, please reach out to us in the app or by email at *********************************

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