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Business Profile

Internet Services

Public.com
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 69 total complaints in the last 3 years.
  • 29 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:12/17/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Someone used my information to create an account with this company. I didn't authorize this. I reset the password to take over the account in my name. The company will not delete the account and all associated information even though the account was fraudulently created.

    Business Response

    Date: 12/18/2024

    Hi ******, Thank you for reaching out and letting us know. Please know our number one priority is the safety and security of you and your account. At this time, we do not see an account under your name or email address. 

    We have sent you an email to get to the bottom of this. If you have any questions, please reach out to us by email at *********************************

  • Initial Complaint

    Date:11/08/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Account was breached by identity thief. We contacted Public.com wondering where our assets were. No response and no way to get into account. They have allowed the identity thief to change the phone number multiple times so the thief gets all info and we cannot restore password. We asked to be called at our phone number. This firm has no controls and should be out of business now as they do not have controls to protect customers. I have been a *** for 35 years and never imagined a company allowing the distribution of my assets to someone else.

    Business Response

    Date: 11/15/2024

    Hi ****, Thank you for reaching out and for letting us know. We have restored your phone number in your account. We provided numerous resources to report this to the appropriate authorities and protect your assets and information in your Public account. Our customer support team is standing by, as we have not heard back from you. 

    We apologize for this situation. While we don't have phone support at this time we are available on the app or via email at *************************************** let us know if you have any questions.

  • Initial Complaint

    Date:10/24/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On October 18th I deposited $173 into my stock account, but accidentally twice. I instantly went to their customer service chat portal and reported accidentally charging myself twice, and they cancelled it and refunded me into my bank. A few days later on the 20th they took another $173 out of my stock account, no email why, no text message, no explanation. There also was no trace of it on my bank account, they just took it. I am now $155 in the negative in my account for no reason. I again went straight to their customer service chat, explained, they again said to call my bank, I did. My bank saw no charge or trace of the transaction. I explained that to the person, even emailed them twice, no response. They claim they respond lightning fast in their app, its a lie. I have used public for two years and have enjoyed the simplicity of it, but I feel they take advantage of people who arent too well versed in stocks because they know most people use their app because of that. I am thinking about filing a claim in court if they dont comply, only time will tell. Regardless, this is the worst customer service I have ever had, they dont even have a phone number to call. I am a 19 year old in college, 400 miles away from home, and money is valuable to me, so $173 just being taken from me is a huge loss and I am not letting that happen. Its fraud.

    Business Response

    Date: 10/30/2024

    Hi ******, Thank you for reaching out and letting us know. We were able to cancel your duplicate deposit. However, the other deposit was also stopped on the bank side, leaving the account in a debit status. Due to this, our team needed to sell stock positions to cover the outstanding debit.

    If you have any questions regarding your account, please let us know in the app or by email at ********************************* Thank you.

  • Initial Complaint

    Date:09/16/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received a $96.00 charge from Public Investing for Premium Subscription fee on June 21, 2024. Not once did I ever give this company approval to withdraw that money from my account. Ive gone online to see if there a contact number and no number. I would like my money back Ive been fighting with my bank to get this money back Im not interested never have been in this subscription!

    Business Response

    Date: 09/19/2024

    Hi *****, Thank you for reaching out and for letting us know. Public does not automatically enroll members into a Premium subscription. You signed up for your subscription and it was not canceled before the subscription fee was charged after a seven-day free trial. The subscription fee was then disputed with your bank and the payment was not completed and sent back to you.  

    If you have any questions regarding your account, please let us know in the app or by email at ********************************************************. 


  • Initial Complaint

    Date:08/13/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They have chosen to steal from me more than $40 I have contacted him several times they say they cannot return it they charge me overdraft fee for a return payment which the repayment was returned because they decided to withdraw it early after they were told not to they then keep charging me on a premium subscription with a closed account I have requested them to close it several times they have not closed it

    Business Response

    Date: 08/14/2024

    Hi *******, Thank you for reaching out and letting us know. Were happy to clarify some of the fees youre seeing. There is a $30 fee for multiple reversals of deposits in member accounts. A sell-out fee of $10 will be charged to any account with a negative balance not covered by a corresponding deposit. If a negative balance is not covered, our operations team will need to sell an investment in the account, which will incur a $10 sell-out fee. 

    Our team has removed the Premium subscription from your account and once the deposit with the Premium fee has settled, you will be able to withdraw those funds back to your bank account. 

    If you have any questions, please let us know in the app or by email at *********************************

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