Reviews

Review Details

• Review fromLarry M

  Date: 01/31/2024

  ****** was extremely helpful, knowledgeable, and friendly. Even though it was necessary to cancel the warranty (product that I ordered was never received), ****** handled my call with professionalism and courtesy. My refund was acknowledged via email almost immediately.Kudos to your company and the people, like ******, that make it such a pleasure to do business with!

• Review fromDonovan S

  Date: 12/05/2023

  Have insurance for phones. They refuse to repair the phones because they say the damage exceeds the value of the phones. Offered me $100 for each 1Phone 11. Not going to find these phones at that price anywhere! So basically, you think you have your phone insured for the market value, but you don't. Waste of money

• Review fromALEX M

  Date: 12/05/2023

  STAY AWAY!!! Please look at all the other negative reviews before buying from this company. I work in insurance claims for an insurance agency and it is important to read the policies before you bind coverage. This warranty I purchased for a $2500 ***** was for Accidental damage coverage. The initial salesperson, ****, ensured that if my child accidentally damaged my TV with a remote or such thing that I would be covered. I wanted to review the policy and he would not provide a sample policy it but ensured this was covered. If that was the a case, I agreed there could be some value in the warranty.I then spent $350 and when I received the policy "documents" a week later (with no terms defined) the last bullet point of what "Accidental Coverage does not cover" is "Products that fall within the Major Appliance, Fitness Equipment, and TV Categories are EXCLUDED from Accidental Coverage. This does not make any sense.This company engages in deceptive trade practices and I would not trust the word of one of their salespeople. When I called and spoke with "Claims Manager" ******, he could not even provide one example of what would be covered under my warranty. This is a MAJOR RED FLAG as if I was selling you an insurance policy, life insurance policy or a warranty, I would be able to list out a dozen examples of claims I see and what is or is not covered. I would try to educate you as a customer as to what you are purchasing. This company does not care about you or belongings, they just want to deceive you out of your dollar with false promises of coverage.If you are contacting them, I would recommend recording your phone calls as the appear based in ******** and ******** appears to be a one party consent state for recording phone calls.

• Review fromMark Q

  Date: 11/24/2023

  I echo the voices that have responded with negative reviews. Very personable people on the phone. BUT, they do very little, to nothing to process claims. We had them for a Miele dishwasher. We had one claim that with it that was a minor issue and they got a repair person out within two days (no deductible). I was happy. So, when the policy was up for renewal, I gladly renewed. Well, the dishwasher started making a grinding sound so I called to start a claim. Easy to file it, but then it was 2 days with no follow-up, so I called again. I immediately was sent a text with a link to "take next steps with the claim." I linked, and they wanted a $125 deductible to continue processing. OK, I paid that and I was told it would be 24 to 48 hours and I would receive an email with a service provider to schedule my service. NO WAY. A week later, no email or contact. I have called every day and they tell me they are trying to fine a service provider in my area that will work with them. I contacted ***** and they could have an authorized repair person out in 24hours. When I told CYA I did not understand their problem finding a service provider, it became clear to me that they either were not processing the claim, OR, they are trying to find a repair person that would do the work for very little pay (and the 2rd or 3 rate providers are not willing to accept what CYA will pay).Note, they told me I could go ahead and get the work done by ***** or whomever I wanted and submit the bills to them for POSSIBLE REIMBURSEMENT (pending approval). I could sense after a short discussion, they were going to reject paying anything if I took this approach.Bottom-line, going on 2 weeks without a dishwasher, CYA still no service, and I am going to have to get it done myself and just pay for it. Don't waste your money with this company.

• Review fromKatie H.

  Date: 11/08/2023

  I am not one to take the time to write a negative review, but this company was so dishonest, and provided the worst customer service experience I have ever received. I was with their sister company ************************* for over 6 years and had a wonderful experience so when a sales rep contacted me to renew a warranty with ***, I trusted them. I completed the warranty transaction over the phone and was told it would be the same coverage I have previously had. When I went to file 2 claims I specifically asked the lady on the phone if I owed anything up front to which she said no. I then find out through email that my warranty was renewed through CYA, not *** and that they require a 150-175$ deductible up front for any claim filed before they will even send someone out. This was not the salesperson told me and not what I previously had. To further confuse the situation, the same day I received a call from the service company to schedule maintenance on one of the appliances stating that my warranty was with *** and I owed no deductible!Long story short, this was escalated to a supervisor who told me they would review the phone calls to verify what I was being told. That never happened. Instead, I called to cancel my automatic renewal for next year in which they cancelled my current claims and told me that the deductibles and CYA warranty was what I paid for. The salesman 100% misinformed me to get a sale, there were multiple mistakes through customer service on their end and ultimately me- the paying customer was the one who was inconvenienced. Please do not waste your time or money on this horrific company.

• Review fromJonathan D

  Date: 10/03/2023

  Great experience with ****** she really did right by me with this situation. I was very much happy with the results and would definitely sign up again with CYA.

• Review fromEdward W

  Date: 09/18/2023

  We have had a poor experience with CYA and our ***** exhaust hood. They tend to contract with second rate service companies that mis diagnose the repair and CYA denies the claim without telling the customer. This warranty company is great at SELLING the warranty but not very good at COVERING the repair. Best to self insure and avoid CYA

• Review fromCindy Y

  Date: 08/17/2023

  Terrible service, obnoxious people....make you pay the copay before scheduling, then need to wait one month for a repair man to come, I think they only have one service provider, otherwise why would it take so long..stay away Horrible

• Review fromBryant S

  Date: 08/16/2023

  I am appreciative for the follow up and that I will be getting a check to cover my cost. ****** was very pleasant and respectful which I appreciate. 5 stars.

• Review fromPatricia R

  Date: 08/15/2023

  Was sold a product of we cover it all. But they don't tell you all the fees you have to STILL pay fees for service calls and any products and repairs. I canceled it the same day and said NO Thank you- Now they are playing dumb that they never received the cancellation- STAY FAR away from this company. Consumer Fraud at its Finest and I have filed a complaint directly with them as well