Reviews

Review Details

• Review fromKelly J

  Date: 11/25/2024

  I have tried to contact them for weeks at a time. I filled out a warranty submission but because I didn't back to them right away they canceled it. I am a teacher and I do not have access to personal related work at my job. I get a 30 minute lunch and end up on hold for the full 30 minutes before getting disconnected over and over. I can't do the ** option because I can't answer my phone while working. Today I am on vacation and I have spent 2 hours trying to reach this company. I tried online which keeps giving me an error message. I tried calling with continuous disconnections. I am now waiting for ** to get back with me and I am mad. How do you reach this company? Go to ********, **? Also, I don't feel to comforted after reading all the reviews on this company. I just want them to treat their customers like they are thankful for their business. I want my warranty honored in a fair way. I want them to give an option to their customers to actually speak to an agent.

• Review fromJay V

  Date: 11/14/2024

  We purchased warranties for three appliances from this service. One failed in a way that would have been optimal for repair under the service for which we paid for hundreds of dollars. The service was a disaster from the beginning. The assigned tech was not responsive to calls or texts. We paid additional for a diagnostic visit. When the tech came he made repeated errors. After two months, and four visits, the dishwasher was still not repaired. Repeated calls to customer ********************** resulted in routine 90 minute wait times, after which the representative would hang up on us. We eventually gave up on the service and bought a new unit at our own expense. In my experience they are a total SCAM. Regret that we purchased this service. Would give zero stars if that was offered.

• Review fromsean l

  Date: 11/07/2024

  Horrible Service and Dishonest Practices Avoid at All Costs In August, I filed a claim with CPS to repair my ** refrigerator and paid a $100 deductible. Since then, a technician came to my home three to four times over three months, each visit spaced out by at least three weeks with the repeated excuse of waiting for parts. Despite each new part replacement, my refrigerator issue remained unresolved. After three frustrating months of endless repairs, I reached out to CPS to explore their buyback option. However, to my shock, I was told that their system had closed my claim back in August, falsely marking it as resolved.without telling to me, CPS had quietly marked my appliance as repaired after the very first visit, despite the problem persisting, and then closed the claim. When I requested an explanation, CPS informed me that I had unknowingly opened a new claim in October, which meant I was required to pay another $100 deductible. When I argued that my fridge was never fixed, their customer ********************** manager brushed me off, saying, We never promised the appliance would be fixed, only that we would send someone to do a repair. Unfortunately, it wasnt fixed, and the claim was closed.This experience has shown me that CPS is not only irresponsible but operates in a manner that borders on fraudulent. They dodge accountability by making up stories and, to add insult to injury, their customer ********************** is dismissive and rude, refusing to listen to my concerns. I highly recommend avoiding CPS if you value your money and want an honest service. Dont let them scam you as they did to me.

• Review fromHoward M

  Date: 11/07/2024

  My Experience seemed to good to be true, but this coming actually does what they say, I still am in amazement on how everything has gone down. ****** was just terrific. A+++++

• Review fromLaura W

  Date: 10/02/2024

  Consumer Priority Service took care of my stove and dishwasher on the last month of my 5 year warranty period. The service people they chose fore me were also wonderful. I was so happy I extended my warranty. I would definitely recommend them.***** from *********

• Review fromBarbara S

  Date: 09/16/2024

  After 8 months trying to get repair they deemed my 2 year old fridge beyond the price of repair. After taking $175 deductible they sent me $622 which nets to $447 on my $2500 fridge. Sorry customer ********************** and repair companies

• Review fromTiffani L

  Date: 08/28/2024

  ************!! Paid to extend our original 5 yr warranty another 5 years for 8 products after getting a phone call from this company telling us we can extend it. Now, we filed a claim on year 3 for our freezer that is part of a kit set (fridge, freezer, built-in kit). They say the $830.76 repair is too much and the freezer has depreciated down to $612.73. This is after paying $2231.84 for the plan and the $150 deductible. Also, they are cancelling the freezer off the policy and not refunding us the itemized yearly quote for the 2 years of warranty that we are not getting. ****** ***** said that we got a deal and should have paid more ($100/mth) for our plan, but we didn't because we chose a longer plan. He asked what would keep someone from buying a longer plan just to ask for their money back mid policy. I told him the diagnostic tech that they send to determine whether it was a real covered problem with the appliance. I told them that we would have to replace the fridge and kit, also if we didn't repair the freezer since it is all one unit in the kitchen. Rep ******** stated that even though the fridge is under the warranty as well, that isn't covered because the fridge side is still working. I only get the payment for this freezer if I accept to let them cancel the policy for this freezer and not be liable for any further repairs.Side note: ****** was extremely rude and condescending for the entire conversation. He was talking over me the entire time, even when asked to stop. He refused to let me speak to a supervisor to report him saying that he was the supervisor. At the end, he accused me of being upset purely bc they weren't covering more even though I told him in the beginning that I didn't appreciate how he was talking over me and wouldn't let me speak. At the end, he stated that someone else would call me.

• Review fromWilliam T

  Date: 08/27/2024

  I called today with a problem submitting documentation for my 50% refund. ***** *. was great and resolved the problem to my complete satisfaction.

• Review fromChris B

  Date: 08/27/2024

  Spoke with ****** K in regard to filing a claim. She was most helpful in assisting me with clear, concise instructions. She guided my claim to a resolution quickly and efficiently. Appreciate your friendliness and A+ service!

• Review fromBruce M

  Date: 08/16/2024

  Our central air broke and we submitted a warranty claim.. Service was provided less than 24hrs to fix our central air.