Reviews

Review Details

• Review fromFrancesca H

  Date: 03/21/2024

  They was awesome a very easy process we will purchase again

• Review fromNeil N

  Date: 03/18/2024

  ***************************** was exceptional. She handled my claim with ease and was very friendly and cooperative. It gave me faith in CPS, as I have had less favorable experiences with extended warranty companies in the past. If given the opportunity to purchase a CPS warranty in the future, I will absolutely do so.Sincerely,*****************************

• Review fromJennifer M

  Date: 03/15/2024

  Great customer service! ****** took care of my offer so I could order another dog vacuum no problem!

• Review fromAndrew M

  Date: 03/13/2024

  This company stinks, save your money. 6 weeks, 3 service calls, no resolution to fix our dishwasher. They charge for a service call and they do not use authorized service companies. If you have better quality appliances, find another company. Not worth the aggravation, they will just wear you down. Gave 1 star, was the only way to post, not deserving of any stars, they stink!!

• Review fromJames S

  Date: 03/11/2024

  ****** was Outstanding in helping me with my needs today! Professional, Courteous and Personable! I couldn't ask for anything better!

• Review fromGavin M

  Date: 02/21/2024

  It was so hard to get warranty, system should be streamlined, was frustrated. But at least now I should be getting warranty

• Review fromDon R

  Date: 02/15/2024

  I dont usually buy extended warranty. In a world of disposable and unrepairable consumer products it is inevitable that something will break during the useful life of a product. In many cases there is no "manufacturer" to turn to since a product was bought through a "reseller" or the manufacturer is too small to have warranty processing. I think in these cases this type of third party warranty is a good backup (technically its more like an insurance). However be sure to read the contract and realize this usually not a full product replacement. In my case the settlement price on my contract was less than the purchase price but this is to be expected. Most extended warranties assume you used the product for its fully warrantied life and then it broke. But you got x number of years of useful life and you need to consider the depreciated value. Like if you total your 15 year old car, insurance will not buy you a current year replacement, but give you the current value of the old car. In this case the offer I got allowed me to buy a new product at a discount. The process was fairly smooth. The company called me to follow up on completing the settlement. So I give 5 stars for this interaction.

• Review fromEdward M

  Date: 02/15/2024

  They are paying me back For a DJI battery pack That was defective

• Review fromJamie C

  Date: 02/02/2024

  Terrible service. I believe they are a legalized scam. They gave me $492 for a $3500 double oven. I paid them $20 a month for 5 years. I paid $150 service fee for someone to come out and lie and say it couldn't be repaired. I easily found the component for $597.00 from Kitchen Aid. CYA refused to repair my oven. I should have saved my $20 a month and I could've repaired my oven myself. Which we have to do now anyway. Plus they were impossible to get a hold of and SUPER rude once I finally was able to contact them. Overall this was a terrible experience and I hope they get shut down.

• Review fromTonya D

  Date: 01/31/2024

  I had a very tricky claim due to a mix up in serial numbers but *********************** was very diligent in resolving the issue and getting it figured out. It is unfortunate that we live in an age where appliances do not last as they once did, thus making it necessary to have extended warranties. Many thanks to **** for her attention and patience to this matter as well. She was pleasant, encouraging and professional. I have already had to use CYA for the washer, the refrigerator, the dishwasher (for the second time) and just this week I filed for the microwave. Can't imagine what all these service calls would have equaled. For all of these service call thus far, the technicians were top notch.Again, thanks to ****** and *** for your help and professionalism!