Reviews

Review Details

• Review fromLinda O

  Date: 03/20/2024

  I live in a smaller town outside of a larger town and there are no companies that will do business with service plus. They tell you that they give you authorization to hire any company you want to and then they take eight weeks to refund your portion of the money and I am supposed to have a $60 flat fee that does not apply when they do not have their authorized people in your town and you hire your own then they make you pay half of the bill *** wait eight weeks to get the other portion back. I would never do business with this company again I do not recommend this company to anybody. I shouldve done more research before I paid them a dime.

  ServicePlus Home Warranty

  Date: 04/10/2024

  Review ID: ****** Thank you for reaching out to us regarding the review. We genuinely appreciate your understanding and the opportunity to address the concerns raised.The consumer placed a heating system claim on 3/12/2024 stating the unit was not heating. Due to limited availability of participating vendors and to not delay service, reimbursement was offered. Reimbursement is where the consumer contacts a local vendor to come out and diagnose the failure. The consumers vendor must contact SPHW prior to any repairs to report the failure, parts & pricing. If determined to be an approved failure, a reimbursement check is sent upon receiving a copy of the paid receipt.The paid receipt was received on 3/18/2024. Checks are processed within ***** business days. In an effort to assist this consumer, we have requested the check be expedited within the next 7-10 business days.If you have any further questions or require assistance, please do not hesitate to contact us at **************

• Review fromMarcella G

  Date: 03/11/2024

  Put in a order February 2024, and had a plumber come out ; under them. Next can Service Plus with the out come, and found out, my claim, was not accept, to get repair, due to cost.I am dropping them, I think today.

  ServicePlus Home Warranty

  Date: 04/10/2024

  Review ID: ****** Thank you for reaching out to us regarding the review. We appreciate the opportunity to address the concerns raised and provide clarification on the situation.Upon reviewing the details of the consumer's plumbing system claim placed on 2/21/2024, it was determined that the failure was attributed to corrosion of the ball valve, which caused leakage and subsequent damage to the sheet rock. As per the policy's Section VII-D, failures due to rust/corrosion are considered non-covered conditions.In an effort to assist the consumer despite the non-covered condition, we offered a goodwill gesture of $200.00, which the consumer accepted on 3/29/2024. We expedited and mailed the check on 4/3/2024.We understand the importance of providing support to our customers, even in instances where coverage may not apply, and we are committed to upholding our founding ideals of providing industry-leading home warranty products and exceptional services. If you have any further questions or require assistance, please do not hesitate to contact us at **************

• Review fromCalvin W

  Date: 03/10/2024

  Please dont get this service!!! They deduct your money from your account every month, but when you file a claim you dont hear back from anyone text email nor phone call. And then when you call they says they have no one in the area or its not covered without even sending a technician to see what the problem is . Stay away from this company!!! I cant express that enough!

  ServicePlus Home Warranty

  Date: 03/11/2024

  Review ID: ****** Thank you for reaching out to us regarding the recent issues you've experienced with your plumbing. We appreciate the opportunity to address your concerns and provide assistance.We want to assure you that we take every review seriously and are committed to resolving them fairly and efficiently. Your feedback is invaluable to us as we strive to improve our services and better serve our valued customers like yourself.Upon reviewing your claims, we see that you submitted a plumbing claim on 3/7/2024 regarding your sink drainage and it was advised water was leaking from the faucet itself. As per the policy, ****************** are a non-covered condition. Another claim on 3/10/2024 regarding a plumbing stoppage issue. We understand the urgency of these matters and want to assure you that our team is actively working to secure a participating vendor which we have requested them to address both of these concerns.Please know that all claims are processed in the order they are received, and we make sure to keep you informed at every step of the process through automatic emails. We understand the inconvenience these issues may have caused you and appreciate your patience as we work to resolve them.It's important for us to uphold the terms outlined in your Service Agreement, and we are committed to providing you with a positive customer experience. If you have any further questions or require assistance, please don't hesitate to contact us at **************.

• Review fromHector C

  Date: 03/04/2024

  Im trying to cancel the warranty .. and they wont allow me to saying the warranty renewed itself without my permission.. I spoke with some one last month . Which was February . And he told me just cancel in march . Its 3 days past my payment date and he wont allow me to cancel I offered to pay the month if he would cancel the policy and he said pay it or he would send it to collections . And also I could try to cancel at the end of the month .. I feel like Im being strong armed . And I know if I pay march hes gonna say Im accountable for the whole year of 2024. My name is ***************************** .. ******* is who I spoke too in case hes says he didnt speak to me march 3rd 2024

  ServicePlus Home Warranty

  Date: 03/11/2024

  REVIEW ID: ****** Thank you for reaching out to us regarding the review mentioned above. We take every review seriously and view it as an opportunity to improve our services for our valued customers. We understand that there are often different perspectives involved, and we always aim for a fair resolution between all parties involved. Regarding the cancellation of the consumer's policy on 3/6/2024, we confirm that this action was taken in accordance with the ****************** outlined in the policy. We adhere to these terms to ensure fairness and consistency in our operations. Our commitment to providing a positive customer experience and doing what is right for all stakeholders, including our customers, contractors, employees, and our company, remains unwavering. Upholding our founding ideals of offering industry-leading home warranty products and exceptional services is fundamental to our mission.If you have any further questions or require additional information, please do not hesitate to contact us at **************

• Review fromSteven B

  Date: 03/02/2024

  Bunch of crooks, took money from our account and refuse to put it back. Never ordered this service

  ServicePlus Home Warranty

  Date: 03/11/2024

  REVIEW ID: ****** Thank you for reaching out to us regarding the review referenced above. We want to assure you that we take every customer concern seriously and strive to address them in a fair and timely manner. Your feedback is invaluable to us as we continuously work to enhance our services for our valued customers. Regarding the consumer's online purchase of a monthly payment policy on 12/22/2023 at the promotional rate of $52.04, we confirm that the consumer provided their contact details, including their credit card information, for the policy to be generated. It's important to note that we could not have processed the payment without the consumer's provision of these details. f you have any further questions or require additional information, please feel free to contact us at **************. We are here to assist you and address any concerns you may have.

• Review fromRichelle G

  Date: 02/25/2024

  Their not trustworthy, they don't Honor their contract, they service is contacted out to other services in your area and length appointments time

  ServicePlus Home Warranty

  Date: 02/28/2024

  Thank you for contacting us regarding the review mentioned above. We take every review seriously and value the feedback we receive from our customers. We strive to address concerns and find fair resolutions for all parties involved.Unfortunately, with the limited information provided, we were unable to locate the consumer in our system to address their concerns directly. However, our commitment to providing industry-leading home warranty products and exceptional service remains unwavering.If the consumer who left the review could provide us with additional information or reach out to us directly, we would be more than happy to assist them further and work towards a resolution. Our goal is to ensure that all our customers are satisfied with our products and services.If you have any further questions or concerns, please feel free to contact us at **************. We are here to help and eager to assist the consumer in question.

• Review fromDavid L

  Date: 02/22/2024

  ***************** Warranty is not a reputable company! Service Plus's technician recommended a/c replacement and quoted $4,000 for inferior equipment vs $6,695 for comparable equipment. Service Plus used delaying tactics and paid $290! My lawyer filed two demand letters, which were ignored!

  ServicePlus Home Warranty

  Date: 02/28/2024

  Revie ID: ****** Thank you for reaching out to us regarding the review mentioned above. We sincerely value all feedback from our customers and aim to provide the best service possible.Regarding the consumer's air conditioner claim, we determined that parts were no longer available, in accordance with our policy. When this occurs, we offer a cash payment equivalent to the average cost of the covered repair. We mailed a check to the consumer on 2/2/2024, which our records indicate was cashed on 2/12/2024, confirming receipt.It's important to note that all claims are handled in accordance with the Service Agreement, which outlines both inclusions and exclusions. We are dedicated to ensuring a positive customer experience and strive to do what's right for all parties involved, including our customers, contractors, employees, and company.Our commitment remains steadfast in providing industry-leading home warranty products and exceptional services to our valued customers. Should you have any further questions or concerns, please don't hesitate to contact us at **************. We're here to assist you in any way we can.

• Review fromJeff H

  Date: 02/22/2024

  They don't honor the warranty. They always have an excuse why it is not covered.

  ServicePlus Home Warranty

  Date: 02/28/2024

  Review ID: ****** Thank you for bringing the referenced review to our attention. We value all feedback from our customers and strive to address each concern with the utmost care.Regarding the claim for the dishwasher leaking water, our participating vendor reported that the issue stemmed from a failed door latch, which falls under a non-covered condition as outlined in the policy.It's important to note that all claims are handled in accordance with the Service Agreement, which outlines both inclusions and exclusions. We are dedicated to ensuring a positive customer experience and aim to do what's right for all parties involved, including our customers, contractors, employees, and company.

• Review fromLinda R.

  Date: 02/20/2024

  Choose any warranty company than service plus. Rude customer service,Any excuse to not pay a claim. Refusing to take a call after saying it is covered.

  ServicePlus Home Warranty

  Date: 02/28/2024

  Review ID: ****** Thank you for reaching out to us regarding the review mentioned above. We value all feedback from our customers and strive to address each concern with care and diligence.Regarding the multiple plumbing claims submitted, one for a faucet leak and another for an issue outside the main confines of the home, it's important to note that both of these instances fall outside the scope of coverage outlined in the policy.All claims are handled in accordance with the terms outlined in the Service Agreement, which includes both inclusions and exclusions. While we regret any inconvenience this may have caused, we must adhere to the terms of the policy.

• Review fromLarry A

  Date: 02/19/2024

  One of the worst companies I ever had. Trying to cancel them, but they are determined to decline, they told me I cant cancel my policy, I am disputing it as of now. Will get AHS home insurance next.