Reviews

This profile includes reviews for Cox Communications's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Cox Communications

  16909 Burke St STE 121 Omaha, NE 68118-2268

  
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  Cox Communications

  205 N 80th St STE 111 Omaha, NE 68114-3622

  
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  Cox Communications

  3427 L St Omaha, NE 68107-2577

  
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  Cox Communications

  700 S 72nd St Omaha, NE 68114-4614

  
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  Cox Communications

  3808 Metro Drive Ste 100 Council Bluffs, IA 51501

  

Review Details

• Review fromDiane J

  Date: 10/04/2024

  Tried to sign up for cox connect. Which was to be a $30 discount on my monthly bill. After being transferred to to several associates I ended up with a woman I couldn't understand. Tried explaining why I was transferred. I still couldn't get her to understand. Finally after a very frustrating conversation she Finally understood. My monthly bill is $177.06. With the $30 discount from Cox connect My bill should've dropped down $30. Instead she stated. my bill would be $172. If they are offering a $30 discount how could my bill be $172 and change. . Again she tried explaining which I couldn't understand her. Out of frustration I ended the call.. this isn't the first time I've had issues with Cox Cable. Read your bills carefully. Something I neglected to do. Finally one day I noticed that I was being charged $20 a month for a service I never asked for. This went on for a year. Usually I just log on and pay the amount. Me fault in that case should have paid closer attention. I have been with Cox Cable for years. The apartment complexs in my area evidently have signed contracts with Cox us seniors only have few options. I'll have my son help me figure out what else I can do. Enough of this crap.
  

  Cox Communications

  Date: 10/07/2024

  We would like to thank the BBB for the opportunity to assist a valuable customer. Please let me begin with an apology for any inconvenience our customer may have experienced. It is certainly not our intention to cause any frustration. We have contacted the customer directly to address their concerns and have provided a successful resolution. It is always our goal to provide our customers with exemplary customer service. As a customer service-oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced. We appreciate the opportunity that the BBB has given to us to assist our customer. David S***** Customer Care Specialist Executive Escalations Support Team

• Review fromLindsay C

  Date: 10/03/2024

  We had a technician come out between the hours of 3pm and 5pm. We sit on a plot of land. We were working directly west of our house visible for the technician to see us on are cabin. The technician had to drive past my car, both times to come in and to leave my property. He did not call us prior to the visit nor did he call us when he was at our door. I called five minutes after he left the note and he told his representatives that he was already at his job so he could not come back. I stated to the representatives how is that adding up, the manager then told me that he should’ve called us and he was going to see if he could get them back out here. I waited for an hour and did not hear anything back called back in to find out nobody will be coming out tonight and the next available day is two days from now. I explain to them we homeschool our kids we took time off of work to be here at the set time they wanted us to be, how is this customer service? We will be canceling!
  

  Cox Communications

  Date: 10/10/2024

  We would like to thank the BBB for the opportunity to assist a valuable customer. Please let me begin with an apology for any inconvenience our customer may have experienced. It is certainly not our intention to cause any frustration. We have contacted the customer directly to address their concerns and have provided a successful resolution. It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced. We appreciate the opportunity that the BBB has given to us to assist our customer. Jennifer D. Executive Resolution Specialist Cox Communications, Central Region

• Review fromWeston L

  Date: 10/01/2024

  Cox has been the most difficult internet company I have ever had to deal with, and I've had comcast before. I had issues with my equipment, and they kept telling me it was my fault and not theirs. The customer service runaround that you get when doing anything is absolutely beyond the pale. I had contacted them by phone to get something set up, and then a week later when it wasn't done I had to go in to a store and it turns out the guy on the phone never even made a record I what was going on to begin with. Even just now I canceled my service and the woman on the phone blurted out in the rudest tone possible "why." This very same why is the only reason I am even on here writing this review. I hate this company, I was forced to do business with them because they are the monopoly in my apartment complex. Thank God I am moving now and I never have to send them money ever again.
  

  Cox Communications

  Date: 10/02/2024

  We attempted to contact our customer via phone and email. He responded he would not be contacting us. If he would like to speak with us, he may contact us at the number provided. Thank you.

• Review fromKyanna K

  Date: 09/29/2024

  I have been a COX customer for years. Ever since the very first day we received COX’s products, there have been issues. Our service has dropped at least five times per day, each day, for years. A tech was sent out ONCE and the issue wasn’t solved. COX made sure to constantly lie to me about my service by stating, “your connection looks fine on our end.” As the only internet provider in our little community, they have users essentially stranded. You deal with their subpar service and horrid customer service, or you don’t have any service at all. The internet, touted as the “fastest internet ever” is a joke. It isn’t particularly fast. In fact, it’s quite the opposite. Sometimes I feel like I am using dial-up. And that’s an honest comparison. Have I been compensated for the poor service? Nope. COX customer service reps state they cannot compensate customers for service that drops out. Cannot or WILL NOT? Read the following situation and tell me if you think it’s a coincidence. Situation: I was being charged hundreds of dollars for a service that constantly drops so I decided to drop COX Cable all together and merely keep the internet service. After years of constant back and forth, I said enough is enough. Even though their internet prices are robbery, I still need internet. If only for the moment it does work. I would likely be better off using my hotspot from my non-COX cell service as they are reliable. Knowing that COX would find a way to make up for lost cash and resources, I predicted that the Wi-Fi stability would worsen significantly. And boy was I right. Suddenly, meaning the same day I switched, the internet started losing connectivity 3x-5x more per day. Especially during days known for special sports events. I contacted a COX customer service representative about the internet, and they claimed that suddenly, my modem is “unhealthy” and can’t be restarted from afar. (The review has been greatly reduced due to size constraints)
  

  Cox Communications

  Date: 10/14/2024

  Dear BBB, Cox Communications (“Cox”) responds to BBB Review with ID # 175380, filed with your office on September 29, 2024. Cox apologizes to our customer for the service issues they were experiencing with their internet service. A Cox Senior Customer Care Specialist contacted our customer on October 2, 2024, in response to her complaint. Prior to our specialist contacting her, our customer chatted with an online support agent on September 29, 2024, and upgraded her internet speed, in which an upgraded modem would be needed. A Cox technician visited their home on October 2, 2024, and installed the new modem. Our specialist advised our customer that he would check the modem over the next several days to ensure that it had a good connection to our network. Our specialist also engaged out field support team to determine if there were any issues in the area that may have been impacting their service. Our specialist followed up with our customer on October 11, 2024, and advised that her modem has been receiving a good signal and did not show any connectivity issues, and that our field service team advised that they did not identify any network issues in her area. Our specialist asked our customer that if she was still experiencing service issues, to reach out to him and that he would arrange for a senior technician to visit the home. We provided our customer with our direct contact information should she have additional questions or concerns regarding this matter. Sincerely, The Cox Sr. Customer Care Team

• Review fromFLOYD S

  Date: 09/28/2024

  They have positive ads on tv,but actually they are a bad,bad company.Not upfront about credit checks and actual pricing,sub out customer service to foreign countries and are terrible to understand and ineffective at solving problems.They treat you like you are a nuisance and not a valued customer.Frequently raise rates and dont actually deliver the speeds that you pay for.Tried to negotiate lowering my bill,and they suggested that they could cancel my service promptly if I wished to do so.I suspect their employees are unhappy because of constantly dealing with unhappy customers.There is a poison there and the antidote is finding another provider,which is getting closer to my rural area,I see the orange fiber optic cable getting installed nearby.Looking forward to the day when I can end service with Cox,when a reliable option is offered.Wish i could leave 0 stars here!
  

  Cox Communications

  Date: 10/07/2024

  We would like to thank the BBB for the opportunity to assist a valuable customer. Please let me begin with an apology for any inconvenience our customer may have experienced. It is certainly not our intention to cause any frustration. We have contacted the customer directly to address their concerns and they confirmed the retail store have provided a successful resolution. It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced. We appreciate the opportunity that the BBB has given to us to assist our customer. Jennifer D. Executive Resolution Specialist Cox Communications, Central Region

• Review fromDev S

  Date: 09/26/2024

  These people are complete crooks. They charge almost double To you for the same service and they charge for a brand new customers. It’s a monopoly and it should be completely illegal. I cannot wait until we get an alternative, I would not use cots if they gave it to me for free once we have another option!!!!!!!!!
  

  Cox Communications

  Date: 10/11/2024

  We would like to thank the BBB for the opportunity to assist a valuable customer. Please let me begin with an apology for any inconvenience our customer may have experienced. It is certainly not our intention to cause any frustration. We have reached out to our customer to address their concerns, however, our attempts to reach them have been unsuccessful. Once we are able to speak with the customer and verify the account, we can address their concerns and provide a successful resolution. Thank you for your time and consideration. Jennifer D. Executive Resolution Specialist Cox Communications, Central Region

• Review fromLIZ m

  Date: 09/26/2024

  We went to Cox to get our internet set up. While at the store, Cox tricked us into porting out our numbers from TMobile to cox telling us that we will get 15% discount on our internet if we bundle our service. So we went to Tmobile and ported out our numbers to bundle. Then we were offered “unlimited” for $30 instead of $50 as an add on. We repeatedly asked if that is a monthly charge or a one time charge. They said “one time” charge. Now on our first bill, we wanted to upgrade to a higher internet plan and we asked where is the bundle discount, we were told it will be there “Next bill” okay.. We asked the chat support and I took screenshots of how many times have we asked about the “unlimited” if it was a one time charge or is it a monthly charge and repeatedly they re assured us that it’s not monthly but rather a ONE TIME $30 charge good for 2 years. I tried so many times to ask for a manager call after finding out the truth about how it’s not a one time charge but rather a monthly charge. They kept saying I will be transferred and they kept me waiting for hours and when I ask for a call they say they cannot help me instead kept me on chat support for days looping and lying about the bundle discount and one time unlimited charge. And until today, I decided it’s enough. People have to know that they are scamming customers into “bundles” and “promotions” but when you ask for it, they will keep you for days waiting and now it’s been a month and still didn’t get what was promised to me. They are so good at scamming and lying to people preying on people with deceit!
  

  Cox Communications

  Date: 09/27/2024

  Dear Ma E******** M******, Cox Communications (Cox) is in receipt of your complaint filed through the Better Business Bureau. Let me begin by thanking you for allowing us the opportunity to serve you. We thank you for bringing your concerns to our attention. Doing so allows us to improve the quality of the service we provide to our customers. Our Executive Escalation team member spoke with you regarding your Cox account on September 27, 2024, and have provided a resolution for the concerns brought up in your complaint. If you have any questions or concerns regarding your account, please contact our Customer Service department at 1-800-234-3993. Best Regards, COX – West Region ---------------------------------------------------------------------------------------- The Executive Escalations Team

• Review fromTamara P

  Date: 09/25/2024

  Cox only cares about your money. And our area, we typically have on average three outages a week and they don’t want to discount your bill for it. They only want to sell you more expensive equipment saying that will help.
  

  Cox Communications

  Date: 09/27/2024

  We would like to thank the BBB for the opportunity to assist a valuable customer. Please let me begin with an apology for any inconvenience our customer may have experienced. It is certainly not our intention to cause any frustration. We have contacted the customer directly to address their concerns and have provided a successful resolution. It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced. We appreciate the opportunity that the BBB has given to us to assist our customer. Karen S. Executive Resolutions Cox Communications

• Review fromJohn B

  Date: 09/21/2024

  Wish I could send this online review using my Cox internet but Nope Verizon to the rescue. Essentially I pay 4x for a connection that works 3/4 of the time. NEVER delivers the speeds they advertise and is riddled with problems, bad connections and looooong downtimes. I cannot wait for just one solid alternative. I feel like I'm in an abusive relationship and I have to pay $120 a month to be abused. You SUCK, Cox, and the only reason you never do better is because of your government owned monopoly. If Cox Communications was dissolved by the government tomorrow I would dance in the streets and ask for Comcast's head next!
  

  Cox Communications

  Date: 09/25/2024

  Dear John B******, Cox Communications (Cox) is in receipt of your complaint filed through the Better Business Bureau. Let me begin by thanking you for allowing us the opportunity to serve you. We thank you for bringing your concerns to our attention. Doing so allows us to improve the quality of the service we provide to our customers. We have reached out to you to address your concerns, however, our attempts to reach you have been unsuccessful. Once we are able to speak with you and verify your account, we can address your concerns and provide a successful resolution. If you have any questions or concerns regarding your account, please contact our Customer Service department at 800.234.3993. Best Regards, COX - California ---------------------------------------------------------------------------------------- The Executive Escalations Team

• Review fromAdam M

  Date: 09/19/2024

  Cox is a terrible company. I will make this as short as possible. I transferred 3 lines from VZW. No problem…yet. Next I upgraded one of the lines to an iPhone 14 through the cox website. Took a few days to get the phone but It took a WEEK and hours of daily calls to support and store visits to get it activated! And they somehow messed everything up so bad I lost the number I transferred and wanted to keep. Frustrated but I had service and a new number I DID NOT WANT. Fast forward to yesterday I decided I’m ready to go to a different carrier due to dropped calls and unreliable service. That same phone now is “sim locked” and 5 different tech support agents (2 being managers) can’t unlock it. They show that the phone is not “theirs”. Even tho the phone was purchased through their website and let’s remember I was forced to take a new number from them so they can’t even say it’s a number issue. I am basically trapped from switching carriers until they can figure it out but I have no faith in their abilities to do anything but take my money every month for services I don’t even want. I fear that this will be another week of hell for me to get away from this company just like it was a week of hell to get a phone activated. Do yourself a favor and don’t even consider this company. They don’t have any idea what they are doing. Every tech support call regarding this is a “that’s weird”, “this is odd”, “I don’t understand”. I get stuff happens but they should at least be able to troubleshoot and figure it out. Instead it feels like they are a trail and error type of approach. I hope one day I can say I am no longer trapped and held hostage by this company.
  

  Cox Communications

  Date: 09/30/2024

  Dear Adam M*******, Cox Communications (Cox) is in receipt of your complaint filed through the Better Business Bureau. Let me begin by thanking you for allowing us the opportunity to serve you. We thank you for bringing your concerns to our attention. Doing so allows us to improve the quality of the service we provide to our customers. We have reached out to you to address your concerns, however, our attempts to reach you have been unsuccessful. Once we are able to speak with you and verify your account, we can address your concerns and provide a successful resolution. If you have any questions or concerns regarding your account, please contact our Customer Service department at 800.234.3993. Best Regards, COX - California ---------------------------------------------------------------------------------------- The Executive Escalations Team