Reviews
This profile includes reviews for Cox Communications's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 224 Customer Reviews
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Review fromJustin R
Date: 09/18/2024
So I spent 3 hours chatting in and providing information countering what you are stating on my account and was met with 3 agents that refused to escalate to a supervisor, refused to take into account the facts I shared over text (screenshots proving my data usage and explaination of no change in usage in my house, not to mention that somehow last month is the only month this has happened in 4 years) rather than take this into account I was told to upgrade to unlimited and that I was liable for the overage. So tell me how when I look at my account you say I have used 2000 gigs of service, but when I check all the systems in my home, I have less than 1100 gigs used. You are trying to convince me that I used 60 days worth or more of 24 hour streaming in 30 days? Not only is this logistically impossible, your agents cant even see that there is an obvious issue and escalate it properly. Im 4 years in this time around and the only reason is because other options are just as much of a headache. This company should be ashamed of is operations as are reflected in the rating of the company.
Cox Communications
Date: 09/26/2024
We would like to thank the BBB for the opportunity to assist a valuable customer. Please let me begin with an apology for any inconvenience our customer may have experienced. It is certainly not our intention to cause any frustration. We have reached out to our customer to address their concerns, however, our attempts to reach them have been unsuccessful. Once we are able to speak with the customer and verify the account, we can address their concerns and provide a successful resolution. Thank you for your time and consideration. Jennifer D. Executive Resolution Specialist Cox Communications, Central RegionReview fromGary J
Date: 09/12/2024
Horrible customer service!!! We could not get our Wifi to work so they send out a tech guy on our dime $75. When he arrived I asked him to remove his shoes and he refused. He then told me after looking at the system for 2 min he could not do anything and said my best bet was to go on Amazon and buy my own router.Review fromMckenzie B
Date: 09/03/2024
An hour and 24 minutes to schedule a tech, just to have them set up a monthly charge we did not approve. THEN to tell us there was a fee to cancel the charge. I had to talk to two managers, and still don't have internet. Completely missed making supper, and still don't know if I will be charged next month, 10 or 75 dollars.Cox Communications
Date: 09/10/2024
We would like to thank the BBB for the opportunity to assist a valuable customer. Please let me begin with an apology for any inconvenience our customer may have experienced. It is certainly not our intention to cause any frustration. We have reached out to our customer to address their concerns, however, our attempts to reach them have been unsuccessful. Once we are able to speak with the customer and verify the account, we can address their concerns and provide a successful resolution. Thank you for your time and consideration. Jennifer D. Executive Resolution Specialist Cox Communications, Central RegionReview fromCeline M
Date: 09/03/2024
I have used Cox for 3+ years. The idea of offering a ‘promotion’ and then randomly up charging by doubling the bill is absolutely ridiculous. I only BBB review when there is an inexcusable issue. This is absolutely that. Your agents are unhelpful and finding contact information is intentionally difficult. I will happily reach out to my apartment in hopes we get rid of this awful, fake promises company.Review fromJennifer I
Date: 08/27/2024
I have been with Cox for 27 years, having cable, internet, and phone service. Two weeks ago, I went into a Cox store because my bill had more than doubled. I was told the promotion I was on expired and they offered me another one that included mobile service. My bad, I fell for their lies...and they were lies. I was told I wouldn't be subject to a contract and could cancel anytime. Today, I reached out to Cox to get the travel plan added to my plan, as I will be out of the country for 2 weeks. I was told I could not get it because I only had the mobile service for 2 weeks. I have to have it for 30 days. Huh? I've been with them 27 years! When I asked what penalties I would face for dropping from Cox, I was told $500, because it was part of the promotion. So much for their "No contract" lie! I am stuck with them for another 2 years. Believe me, when this 2 years is up, I'm gone. And in the meantime, I'm going to scream it from the mountaintop to everyone I see and every message board I come across to "Stay away from Cox"!Cox Communications
Date: 08/30/2024
We would like to thank the BBB for the opportunity to assist a valuable customer. Please let me begin with an apology for any inconvenience our customer may have experienced. It is certainly not our intention to cause any frustration. We have contacted the customer directly to address their concerns and have provided a successful alternative resolution. It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced. We appreciate the opportunity that the BBB has given to us to assist our customer.Review fromHeidi G
Date: 08/27/2024
Continually having cutting in and out issues for over a year. We have had technician out twice and the issue is still not resolved. If you can find Wi-Fi somewhere else don’t go with Cox!Review fromJanet M
Date: 08/26/2024
I have had issues with my wifi box I pay 155 a month for 4 years plus and for 3 months I've had nothing but issues. I call and it takes 1 hour for the tech to walk me thru setting up every TV. After 3 times getting error notice I have had to call and spend an hour every time. Now I ask for new wifi box and they schedule a tech to come out between 8 and 10. They said he will text me before arrival. No text he just shows up at 11 and then switches box out and leaves. Now none of my tvs work and other issues. I call vox again. Now I have spent at least 30 hours in 60 days on the phone with cox. Only to get I'm sorry. I pay 155 a month for refurbished goods that don't work right. I called cox again to tell them he left without setting the tvs up. They say he will be back at 2pm. 2pm comes no call no text no tech. I then call and am on the phone another hour to find out what's going on. This company HAS THR WORST SERVICE AND LIES ABOUT EVERYTHING. No tech arrived and it's 3pm now and they say he's 10 min away. I know they are lying again. If your thinking of Cox I would look else where honestly.Cox Communications
Date: 08/29/2024
Dear Janet M*****:
Cox Communications (Cox) is in receipt of your complaint filed through the Better Business Bureau. Let me begin by thanking you for allowing us the opportunity to serve you. We thank you for bringing your concerns to our attention. Doing so allows us to improve the quality of the service we provide to our customers.
Our Executive Escalation team member reached out to you regarding your Cox account on August 29, 2024, and have provided a resolution for the concerns brought up in your complaint.
If you have any questions or concerns regarding your account, please contact our Customer Service department at 1-800-234-3993.
Best Regards,
COX - West
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The Executive Escalations TeamReview fromSteve B
Date: 08/18/2024
So let me run this by you guys, maybe I’m the one that’s crazy. We have Cox Internet and recently It’s been cutting in and out. We contacted Cox and they did a reset and some other internal things, but it did not clear up. We had the Cox technician come out with the understanding that there may be a $75 charge if the issue was our equipment. Totally understand that. The Cox guy came out could not figure out what was wrong but replaced all of the “Cox” connectors on the outside of the house and also at the terminal box near the street. Then we get a bill for $100 a few weeks later. When we call Cox, they tell us that because we didn’t have the protection package for $10 a month that we were getting charged, even if it was because of something on their end. So let me get this straight, I have to not only pay for them to come out if it’s our issue, but I also have to pay for them to come out and fix their OWN equipment?Cox Communications
Date: 08/19/2024
We would like to thank the BBB for the opportunity to assist a valuable customer. Please let me begin with an apology for any inconvenience our customer may have experienced. It is certainly not our intention to cause any frustration. We have contacted the customer directly to address their concerns and have provided a successful resolution. It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced. We appreciate the opportunity that the BBB has given to us to assist our customer. Sharon Executive Resolutions Cox Communications, West RegionReview fromTim W
Date: 08/14/2024
A storm came through and knocked down my cox line. I was without internet for 14 days, called 6 times, had 4 technician appointments canceled, and when they finally came out they made things worse with a horribly bad fix that not only didn't resolve my service, but also peeled back the shingles on my shed. Over-priced, not reliable, and the WORST customer service I've ever experienced.Cox Communications
Date: 08/22/2024
Cox is actively in communication with Mr. ______.. We apologize for any inconvenience. Thank you!Review fromDawn D
Date: 08/12/2024
Due to a storm our line went down. Cox took no effort to call or communicate other than auto txt. When we got power back on I called to set up an appointment to have them fix it. 1st attempt they cancled, 2nd no call no show, 3rd also no call no show, schedule 4th attempt but not holding out much hope. Claimed I didn't set appointment on 2nd attempt also. Very unprofessional not calling or no showing.
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