Reviews

This profile includes reviews for Cox Communications's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Cox Communications

  16909 Burke St STE 121 Omaha, NE 68118-2268

  
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  Cox Communications

  205 N 80th St STE 111 Omaha, NE 68114-3622

  
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  Cox Communications

  3427 L St Omaha, NE 68107-2577

  
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  Cox Communications

  700 S 72nd St Omaha, NE 68114-4614

  
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  Cox Communications

  3808 Metro Drive Ste 100 Council Bluffs, IA 51501

  

Review Details

• Review frommark m

  Date: 10/28/2024

  never again 2 hours later chatting and still no progress cancelling account
  

  Cox Communications

  Date: 10/30/2024

  Dear BBB, Cox Communications (“Cox”) responds to BBB complaint ID # 177272 filed with your office on October 28, 2024. Cox apologizes to our customer for the recent experiences he encountered when attempting to get billing information. A Cox Senior Customer Care Specialist spoke to our customer on October 29, 2024, in response to his complaint and addressed his concerns and the customer experience issue. Cox will use this opportunity for training and coaching our representatives. We provided our customer with our direct contact information should she have additional questions or concerns regarding this matter. Sincerely, Cox Senior Customer Care Team

• Review fromCindy B

  Date: 10/28/2024

  Wow. Unbelievable. Worst service, ever. Cox doesn’t care about people, not even as a customer. I tried moving my service, and they insisted I needed a new modem. I live in CA. So what do they do? Naturally, they send it to a random address in FL…I caught the mistake in a confirmation email and they said there was nothing they could do. I then proceeded to cancel as I couldn’t believe they wouldn’t correct their mistake. Then, I return my existing equipment locally. I watched them scan it and got a receipt even. They later charge $250 me for unreturned equipment, and insisted they have no records in file and would be charging me. I am so upset! The amount of hours I have put in to communicating with them in this issue, all to hold Cox accountable and they have done absolutely nothing for me. Even when I ask them to escalate they just say “no.” Like don’t you guys have a CRM? Can’t you see all my activity? How on earth is this terrible company still afloat with such outdated unreliable processes? This has been a nightmare of a situation that still isn’t resolved. I will never recommend Cox to anyone, for any reason.

• Review fromGerald P

  Date: 10/27/2024

  We had an issue with our internet late yesterday, a Saturday. My husband did an online chat with COX. They set an appointment for a service technician. He called when he was on the way for the 3-5pm appointment and arrived 15 minutes early! Jose did a great job of explaining what he was doing and checking everything with each of our devices before leaving. On a Sunday! Now our internet is back up. Thank you so very much Jose:)
  

  Cox Communications

  Date: 10/29/2024

  We would like to thank the BBB for the opportunity to assist a valuable customer. Please let me begin with an apology for any inconvenience our customer may have experienced. It is certainly not our intention to cause any frustration. We have contacted the customer directly to address their concerns and have provided a successful resolution. It is always our goal to provide our customers with exemplary customer service. As a customer service-oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced. We appreciate the opportunity that the BBB has given to us to assist our customer. Gary L. Executive Resolutions Cox Communications, West Region

• Review fromRandy P

  Date: 10/25/2024

  Cox cable is a joke they will not work with customer they have no promotions if they do lower ur bill with promotions it only last a month or two and then it's back to full price witch is around 200$a month I have nothing special Cox cable is terrible
  

  Cox Communications

  Date: 11/01/2024

  Dear Randy P********, Cox Communications (Cox) is in receipt of your complaint filed through the Better Business Bureau. Let me begin by thanking you for allowing us the opportunity to serve you. We thank you for bringing your concerns to our attention. Doing so allows us to improve the quality of the service we provide to our customers. Our Executive Escalation team member spoke with you regarding your Cox account on November 1, 2024, and have provided a resolution for the concerns brought up in your complaint. If you have any questions or concerns regarding your account, please contact our Customer Service department at 1-800-234-3993. Best Regards,    COX – West Region ----------------------------------------------------------------------------------------  The Executive Escalations Team 

• Review fromSTEVE W

  Date: 10/17/2024

  Cox is Corrupt! They can never just leave my bill alone...adding random $131.00 "new charges" to my basic internet/data plan which I already overpay for about $90 just for 500mbps. So now my bill is $214 and they can't explain why. I wish I could upload all the screenshots of our conversation. Unfortunately there are no other dependable internet providers in my area so I'm stuck. Looking for lawyers on this issue and a separate issue that occurred recently.

• Review fromScott S

  Date: 10/14/2024

  This is the worst customer service I ever received. When I first had coz install internet in my home they pushed me out an entire week but then in the date of service installation I waited for 4 hours and nobody showed up. To make things worse, when I called I couldn’t get a hold of anybody. Now I am having trouble transferring my service to my new address. When I first called I specifically told the rep on the phone that I needed service to stay in at my old address for a week and turn it on at my new address sooner. He said I would just have to move the mod m box to my new location and that was it. That was a lie. All they did was turn it off at my old address too soon leaving me without internet and when I reached out online, all their only solution was to try to upsell me. If that wasn’t enough, the next day when I got it turned back on, I told them to move the transfer to a specific date which they never did. And now the at the transfer was completed my internet is not working and they refuse to adequately compensate me.

• Review fromJohn A.

  Date: 10/10/2024

  Cox is the most unethical, most untruthful cable/internet provider I have ever had to deal with. The one and only reason I don't cancel right now, is because my landlord won't allow any other internet service to be installed at my rental house. I was previously paying $70 per month for fiber internet, and I generally had overage fees. Due to this, I changed to an unlimited plan, which should save me money. The Cox rep assured me that once my final non-unlimited bill was paid (to the tune of $170) there would be no additional fees, and my bill will never exceed the unlimited internet charge of $120 per month. Now, they sent me a bill for $153.33! I did an online chat with a "customer service" rep from the billing department, who was in India. I guess Cox fired all their American reps and outsourced. Despite what the last rep had told me, the one I spoke to today, said there is a prorated charge for a partial month. This isn't true, since by contract the most I can be billed per month is $100 in overage charges, and those were all paid on the first of the month. No mention of a prorated charge was ever made by that representative. My final, non-unlimited use, bill was $170, which was paid in full at the beginning of this month. Contractually, that is the maximum I can be charged. $70 base, and up to $100 in overage. Cox is always paid in full, and nothing carries over to the next month (they don't give you an option to carry over anyway, they would just disconnect you.) The supposed customer service rep just repeated the same garbage like a copy and paste, until I ran out of time and had to disconnect. It's obvious that Cox employs these call/chat center people to gatekeep any actual Cox employees who may actually be able to solve problems. Beware of this dishonest company, as they will lie and uncharge you in any way possible. If you have a choice (and I don't) look elsewhere for your internet needs.
  

  Cox Communications

  Date: 10/11/2024

  Hi Mr. X*, Thank yo* for contacting Cox Comm*nications, we wo*ld be happy to assist yo* however, we need some more information in order to locate the acco*nt. Can yo* please provide some specific acco*nt information, s*ch as: f*ll acco*nt address, the 16 digit acco*nt n*mber, or the phone n*mber associated with yo*r acco*nt? We look forward to hearing from yo*. Thank yo* for choosing Cox Comm*nications. Thank yo*, Gary L. Exec*tive Escalations
  

  Cox Communications

  Date: 10/14/2024

  We would like to thank the BBB for the opportunity to assist a valuable customer. Please let me begin with an apology for any inconvenience our customer may have experienced. It is certainly not our intention to cause any frustration. We have reached out to our customer to address their concerns, however, our attempts to reach them have been unsuccessful. Once we can speak with the customer and verify the account, we can address their concerns and provide a successful resolution. Thank you for your time and consideration. Gary L. Executive Resolutions Cox Communications, West Region

• Review fromDaniel J

  Date: 10/09/2024

  Cox, as an internet provider in the Pensacola area, should not be allowed to operate. Their internet service was okay for maybe the first year, then it began having outages weekly that would last for hours each time. Now it has rapidly degenerated into a product that has almost as much downtime as it does uptime. Often it will show it's not having any issues, but will not actually work to do anything (basically enough connection to show a connection, but nothing more than that). If you are moving to Pensacola or considering Cox for your internet needs, please save yourself the trouble and find a better provider. -Daniel J.
  

  Cox Communications

  Date: 10/15/2024

  We would like to thank the BBB for the opportunity to assist a valuable customer. Please let me begin with an apology for any inconvenience our customer may have experienced. It is certainly not our intention to cause any frustration. We have reached out to our customer to address their concerns, however, our attempts to reach them have been unsuccessful. Once we are able to speak with the customer and verify the account, we can address their concerns and provide a successful resolution. Thank you for your time and consideration. David Senior Customer Care Specialist Executive Escalations Support Team

• Review fromGabe M

  Date: 10/08/2024

  Constant issues and no refunds/discounts to account for the downtime. I basically feel like I'm paying for a premium service that I don't have regular access to.
  

  Cox Communications

  Date: 10/31/2024

  Dear BBB, Thank you for allowing Cox the opportunity to address our customer's concerns. We apologize for any inconvenience our customer may have experienced. The Cox Executive Escalation Team attempted to contact our customer in response to their complaint. Unfortunately, we were unsuccessful in reaching them. Our records confirm there has been some outages in the customer's node and have made several repairs. If the customer is experiencing issues outside of outages, we recommend a trouble call be scheduled to identify and repair any issues. If our customer would like to speak with us regarding their complaint and concern, they can reach our Executive Escalation Team at the phone number that we provided in the voicemail. It is always our goal to provide our customers with exemplary customer service. As a customer service-oriented company, we know that our success depends on our customers' perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that our customer has experienced. Sincerely, The Cox Executive Escalation Team

• Review fromDanielle S

  Date: 10/06/2024

  Cox always has problems but what took the cake is they removed my unlimited data, didn't change my billing cost and then tried to sell me (at an upcharge) the unlimited data they removed. They claim to have "no way" of knowing how the unlimited data was removed. After posting online, several other people agreed this was an ongoing issue with cox. They just hope you won't check your bill, I guess. A manager did fix the problem after I escalated, but I will definitely be seeking out a new internet provider in the following months. It's your business and you don't have a way to track that? More likely you know you messed up and just don't want to tell me. Y'all tried to keep other WiFi players out of Omaha for years, even refusing to all Google fiber because you are a monopoly. I cannot wait for the day your company comes crashing down on hot flames.