Reviews
This profile includes reviews for Cox Communications's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 224 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromJonathan C
Date: 05/15/2025
Horrible company in everyway possible, look for anyone else. Way more expensive, and constant outages, horrible service, and they will constantly jack up the price and take things away or add additional restrictions to your plan out of the blue with no notice or sign off. They give you a decent deal to get you in the door and on contract and then just screw you from there. When you call in they could care less, been a loyal customer for 10 years and I am paying double what a brand new customer would pay? Later, they used to be the only option. Now there are a ton of internet providers and tv providers and streaming service, you would have to be insane to go with cox. Can get more at half the price. Oh yeah and after they jacked up my prices 2 years ago when I called in to change my plan, the woman completely lied to me about what I would get when I renewed with her. Not falling into that trap again, I am done. They are charging me almost double then when I signed up 5 years ago. Almost $300 for internet and basic cable, they offered to take off $26 so basically instead of being triple the cost of the competitors, now they are just 2.8 times the competitors. What a joke.
Cox Communications
Date: 05/19/2025
Dear Jonathan C******, Cox Communications (Cox) is in receipt of your complaint filed through the Better Business Bureau. Let me begin by thanking you for allowing us the opportunity to serve you. We thank you for bringing your concerns to our attention. Doing so allows us to improve the quality of the service we provide to our customers. Our Executive Escalation team member spoke with you regarding your Cox account on May 19, 2025, and have provided a resolution for the concerns brought up in your complaint. If you have any questions or concerns regarding your account, please contact our Customer Service department at 1-800-234-3993. Best Regards, COX – West Region ---------------------------------------------------------------------------------------- The Executive Escalations TeamReview fromRose S
Date: 04/14/2025
Dear COX Communications, Can you please go ahead and send me a refund check for $106.22 in the regular mail like your employees have kept saying you would? I got a refund check sent to me within 2 weeks when I first moved here to this apartment complex a few years ago. I moved to a different unit in the same complex last year on July 1st. I have been told over and over and over that your company will send me a check in the regular surface mail and even directly to my bank account over and over and over for nearly 4 months now and still nothing has been sent to me either way. The easiest method to send it to me is through regular surface mail like I have repeated over and over, but you do not listen to me. I am not even supposed to have sent you any money in the first place, plus 8 cents in tax to have supposedly been needed to send it to me. However, it has never been sent to me. I pay over 100 dollars for your cable television and Internet service along with my rent on the same check to Grandridge Apartments every month. I am not to pay anything to your company other than that. That is what the landlord and all of the management office workers have told me over and over. Monarch Investments LLC owns Grandridge Apartments in Omaha, Nebraska where I am residing. They are the ones who told me that. They are not lying. I need all of the $106.22 plus the 8 cents sent back to me in regular surface mail through United States Postal Service immediately. If you do not, then I will take this up with the Lord God Almighty through Jesus his son, because he is in charge, not you. Jesus told us all to not be doing anything hurtful to other people like this and that it is a sin. Please do what Jesus said. The world would be a lot better place if everyone did what Jesus told us to do. Rose SchlesselmanReview fromCharles L
Date: 04/09/2025
I've had them for a while now only because they monopolize the city of Omaha. I've had 2 FCC complaints due to internet being crappy for years. Recently transferred my account to a new address. Was misinformed on the process and was later told I need a new modem, lost my promotional discount, they upgraded me to a 2 gig internet plan without consent. The only reason I caught this was because of an email with a bill. Later was told that they can no longer offer the promotional plan that I was contracted in for 2 years. Rep was very nice and professional. Told her that I will be filing my 3rd FCC complaint and would like to file an errors & ommissions claim due to Cox causing financial issues. Immediately after, her supervisor said they found the promotion and can honor it. I also did a chat with cox online and they should have a transcript of them stating everything will remain the same and that the $86/month will be honored. I wish there was another service provider aside from Cox who monopolizes Omaha, which should be illegal to be honest.Cox Communications
Date: 04/14/2025
Cox made attempts to reach Charles Lor in receipt of his complaint; however, we did not have the opportunity to speak with them. Should Mr. Lor wish to discuss this matter further, they can reach a Cox representative at the contact information provided. Cox CommunicationsReview fromAlexander B
Date: 03/30/2025
I'm trying to cancel internet service because I moved out and spent hours with their representetives. After the cancelation was approved I saw they gonna charge me again. I went to representetive again and they told me that there is no cancelation ordered and I'm still the client. I'm trying to cancel it for days and they gonna charge me for nothing. This company is total scam, beware and use the other provider.Cox Communications
Date: 04/09/2025
We would like to thank the BBB for the opportunity to assist a valuable customer. Please let me begin with an apology for any inconvenience our customer may have experienced. It is certainly not our intention to cause any frustration. We have contacted the customer directly to address their concerns and have provided a successful resolution. It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced. We appreciate the opportunity that the BBB has given to us to assist our customer.Review fromMichael G
Date: 03/13/2025
Paying over $80 a month for the basic streamable option with a data cap that in the last handful of months is constantly having service interruptions(lan cable disconnection/reconnections, internet disconnection, no internet connection, no internet access, and 2 unplanned outages messages of almost 12 hrs) from a laughable small disability check should be criminal.Cox Communications
Date: 03/19/2025
We would like to thank the BBB for the opportunity to assist a valuable customer. Please let me begin with an apology for any inconvenience our customer may have experienced. It is certainly not our intention to cause any frustration. We have reached out to our customer to address their concerns, however, our attempts to reach them have been unsuccessful. Once we are able to speak with the customer and verify the account, we can address their concerns and provide a successful resolution. Thank you for your time and consideration.Review fromAmir B
Date: 02/14/2025
Horrible support service. Third day internet outage without any information when it will be restored. Cox support phone number is a joke. Just machine telling that there is outage and not allowing to reach agent.Cox Communications
Date: 02/19/2025
Dear Amir Buljina, Cox Communications (Cox) is in receipt of your complaint filed through the Better Business Bureau. Let me begin by thanking you for allowing us the opportunity to serve you. We thank you for bringing your concerns to our attention. Doing so allows us to improve the quality of the service we provide to our customers. Our Executive Escalation team member spoke with you regarding your Cox account on February 19, 2025 and have provided a resolution for the concerns brought up in your complaint. If you have any questions or concerns regarding your account, please contact our Customer Service department at 1-800-234-3993. Best Regards, COX – West Region ---------------------------------------------------------------------------------------- The Executive Escalations TeamReview fromJohn S
Date: 02/13/2025
Wish I could give zero stars. Worst customer service I’ve ever dealt with. Didn’t show up to appointments after they re scheduled me several times. Kept getting told false promises of fixes and ended up completely canceling service. DO NOT RECOMMEND. USE ANY OTHER SERVICE IN OMAHA,NECox Communications
Date: 02/14/2025
We made attempts to contact Mr. However, we were unable to reach him. Should he wish to speak with us, he can reach a Cox representative at the phone number provided to him (via voice mail). Thank you.Review fromMatt S
Date: 02/09/2025
If I could give no stars I would If I could give no stars I would. Long story short they offered a phone promotion. I got approved for a $1600 credit line. The phone was $829. The deal was make the first two payments and they would cover the cost of the phone and reimburse the initial payments if you signed up for their mobile service. Well, that didn’t happen. Talked to too many customer service people to count over two months. Meanwhile, they used a third party called Citizens Pay. Who didn’t communicate with cox effectively. So they were billing me for the cost of the phone. After all was finally resolved with cox finally fixing the issue I was promised my credit would not be effected. Well, now I’m beyond livid. I now have a delinquent payment on my credit that dropped my credit 89 points as of today to a payment I made with cox over two months ago and citizens pay was never notified in a timely manner. I’ve spent years fixing my credit and now this happens. Beyond upset.Cox Communications
Date: 02/13/2025
Dear Matthew S******, Cox Communications (Cox) is in receipt of your complaint filed through the Better Business Bureau. Let me begin by thanking you for allowing us the opportunity to serve you. We thank you for bringing your concerns to our attention. Doing so allows us to improve the quality of the service we provide to our customers. Our Executive Escalation team member spoke with you regarding your Cox account on February 13, 2025, and have provided a resolution for the concerns brought up in your complaint. If you have any questions or concerns regarding your account, please contact our Customer Service department at 1-800-234-3993. Best Regards, COX – West Region ---------------------------------------------------------------------------------------- The Executive Escalations TeamReview fromMichael H
Date: 02/08/2025
Their auto generated "I reached out to the customer" crap is laughable. Drop their rating already. This company is crapCox Communications
Date: 02/12/2025
Cox made attempts to reach Michael H****** in receipt of his complaint; however, we did not have the opportunity to speak with them. Should Mr. H****** wish to discuss this matter further, they can reach a Cox representative at the contact information provided. Cox CommunicationsReview fromJess F
Date: 02/03/2025
Called to set up internet service at our new home. They sold me cable stating I would get channels 1-70. Come time to watch espn it wasn’t available. Called cox to be told oh no you get 1-27 with a total of 70 channels. Well most of the channels are local and free anyways. Tried to sell me an upgrade but declined and told them to cancel the cable. I asked how I should return equipment and was told to keep it they won’t charge me. Over the next week multiple people reached out to try and get me to keep service. What do you know I can get all those channels, hbo, and something else I can’t remember for only $30 more a month. Well too late. You done lost my trust. Now I’m told to take the equipment back. Try to take equipment back and you have to wait on the same line as people needing actual service recoveries. Going on an hour waiting and probably at least another 45 minutes to go. 10/10 DO NOT recommend their device. Allo has better internet and cheaper!Cox Communications
Date: 02/07/2025
We would like to thank the BBB for the opportunity to assist a valuable customer. Please let me begin with an apology for any inconvenience our customer may have experienced. It is certainly not our intention to cause any frustration. We have reached out to our customer to address their concerns, however, our attempts to reach them have been unsuccessful. Once we are able to speak with the customer and verify the account, we can address their concerns and provide a successful resolution. Thank you for your time and consideration.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.