Reviews
This profile includes reviews for Cox Communications's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 224 Customer Reviews
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Review fromJennifer S
Date: 12/01/2024
Internet is ****, always seems to go out and have problems right before they take their monies out of my account. Never is a constant Internet connection, I feel sorry for the ones that turned to cox mobile lmao I mean if they can't keep a connection with Internet can you imagine their phone service lmao what a joke. If there were ANY reliable Internet services around me I would switch in a heart beat
Cox Communications
Date: 12/05/2024
We would like to thank the BBB for the opportunity to assist a valuable customer. Please let me begin with an apology for any inconvenience our customer may have experienced. It is certainly not our intention to cause any frustration. We were not able to locate any account information for the customer. Once we are able to speak with the customer and verify the account, we can address their concerns and provide a successful resolution. Thank you for your time and consideration. Jennifer D. Executive Resolution Specialist Cox Communications, Central RegionReview fromKathryn M
Date: 11/30/2024
I think I pay way too much to have so many channels in Spanish. I understand I have one of the cheaper rates but I don't watch any of those channels. So please can you explain why you can't tailor your programs to your viewers? I'm thinking about quitting my Cox account on account of this if you can't fix the problem. If Hispanic viewers bring in more money and you are catering to them , then just be honest and say the programming that we pay for will be half in Spanish. Simple, be honest. Are you afraid of losing non-Spanish speaking customers? I may be one of them soon.Cox Communications
Date: 12/06/2024
Dear Kathryn M*****, Cox Communications (Cox) is in receipt of your complaint filed through the Better Business Bureau. Let me begin by thanking you for allowing us the opportunity to serve you. We thank you for bringing your concerns to our attention. Doing so allows us to improve the quality of the service we provide to our customers. We have reached out to you to address your concerns, however, our attempts to reach you have been unsuccessful. Once we are able to speak with you and verify your account, we can address your concerns and provide a successful resolution. If you have any questions or concerns regarding your account, please contact our Customer Service department at 800.234.3993. Best Regards, COX - California ---------------------------------------------------------------------------------------- The Executive Escalations TeamReview fromArmando R
Date: 11/29/2024
Cox is Horrible been with them for years and my bill keeps going up, I'm limited to income I have stage 4 Cancer and they will not work with me, screw you guys, would not recommend to friends or family...Review fromBrent K
Date: 11/29/2024
Attempt to terminate my Cox residential service. Chatted with "Parth" at length, had to answer the same question on service/mailing address multiple times. One exchange: he asked if anyone was streaming data. Me: Can you explain how that impacts my service termination? His response, "No." Avoid if at all possible.Review fromBryce R
Date: 11/25/2024
Cox has placed blame on the customer instead of taking accountability of their own agents mistake. Regardless of the recorded evidence I have of my chat interaction to cancel my service, chat/text supervisor Diego, deflects and states there is no record of my conversation to cancel my service with chat/text agent Diana. However, I was able to confirm I had a cancellation confirmation email received, however, my services were not cancelled. Diego states that there is no record of this interaction on their system. I've provided Diego with screen shots and even a screen recording of my text conversations up to my last text to Diego, and he refuses to provide support to correct the issue Diana caused.Cox Communications
Date: 11/26/2024
Dear Bryce R***, Cox Communications (Cox) is in receipt of your complaint filed through the Better Business Bureau. Let me begin by thanking you for allowing us the opportunity to serve you. We thank you for bringing your concerns to our attention. Doing so allows us to improve the quality of the service we provide to our customers. Our Executive Escalation team member spoke with you regarding your Cox account on November 26, 2024, and have provided a resolution for the concerns brought up in your complaint. If you have any questions or concerns regarding your account, please contact our Customer Service department at 1-800-234-3993. Best Regards, COX – West Region ---------------------------------------------------------------------------------------- The Executive Escalations TeamReview fromBrianna J
Date: 11/20/2024
Cox’s new customer service by text is an atrocious excuse for customer service. First, it’s a completely unhelpful AI (not a person who will listen and help) that you have to hound for several minutes to get sent a human being. Then, when you get a human being, all they do is reply with a scripted answer, even though the scripted answer does absolutely nothing to solve the problem. So they send you to another person, who gives you, word-for-word, the exact same answers and your problem is not solved. And you have nowhere to go to escalate it to a phone with a person who is empowered to take non-scripted action to actually help you. It wastes HOURS of time and is entirely unhelpful. After spotty internet service all day long (they were doing some kind of area maintenance), my Cox-brand modem just up and stopped being able to connect to the internet. After 2.5 hours on their infuriatingly terrible text customer service, I found out my modem stopped working because of something that was done during the maintenance. In other words, it was entirely Cox’s fault my Cox-brand modem stopped working. Add to that, apparently, the only way to fix it was to have a technician come to my home and fix it. Here’s the catch, they can’t fix it for almost two work days! I suppose for most customers, two days of having to read a book instead of stream t.v. and play games is inconvenient. For me, not having internet threatens my job. I am a remote employee who must have internet access to do my work. I made this abundantly and REPEATEDLY clear to all the customer service people I was sent to. And they could do NOTHING to get me help sooner. I have had several similar experiences with Cox customer service in the past. And all I can say is Cox must hate their customers. Because that is how I have been treated. I have had to drive to my parent’s home an hour and a half away to have RELIABLE internet so I can do my work this week. No one at Cox offered to expedite help or refund me.Cox Communications
Date: 11/25/2024
We want to thank Brianna J****** for taking the time to file her concern. In receipt of this complaint, Cox spoke with Ms. J****** and we believe she is satisfied with our efforts to resolve this matter. We sincerely apologize for any inconvenience caused. Thank you. Cox CommunicationsReview fromGarwin H
Date: 11/14/2024
Cox internet has been a nightmare. Avoid this provider at all costs! I had a multiple months of people telling me that my WiFi was fine. Finally 1 tech came out and noted that the cox technicians installed a faulty connector and my modem was malfunctioning after only a year. The cox app blatantly lies and says the WiFi is fine and “father” than your intended plan. I have had to use my mobile data and wait 5 minutes for the WiFi outage to be noted. Cox will purposefully slow and have WiFi outages at the start and end of each month. Additionally the service will drop from the hours of 01:00-03:00. I have noted this over the course of a year and filed multiple complaints. After spending hours fighting through bots, I get a service personnel that says “we will look into it and fix that for you”. Nothing is corrected or improved. I requested a discount for poor service and that was met with an empty promise. Cox is actively getting away with robbery! The company is charging for services that they are not consistently providing. It is ridiculous and obvious that there is a lack of solid management.Review fromJake S
Date: 11/13/2024
Sally, was very professional and very helpful on our problems.Cox Communications
Date: 11/21/2024
We were unable to locate the account with the information provided. We did attempt to reach our customer multiple times via the email on the review. At this time, we have not received a response. If he would like to speak with us, he may respond to the email with his information. We do appreciate his review. Thank you!Review fromKyler L
Date: 11/04/2024
Cox communications has records of mishandling my money and have even verified on the phone multiple times over a 2 month period. They without my permission set the money towards my credit path to my card and they decide to credit my account instead after asking them not to. Also charged me more than double my rate, and have told me twice that it takes up to 4 weeks to process!?!?!?! This company is full of schmucks and have no idea how to serve their customers properly. If i could leave negative stars I would but this company wont allow honest reviews so here we are.Cox Communications
Date: 11/06/2024
We want to thank Kyler L****** for taking the time to file his concern. In receipt of this complaint, Cox spoke with Mr. L******, and we believe he is satisfied with our efforts to resolve this matter. We sincerely apologize for any inconvenience caused. Thank you. Cox CommunicationsReview fromThomas K
Date: 10/30/2024
Cox has terrible customer service. They have data limits that are very low and honestly the only ground network that has data caps. They just want more of your money! They give you one courtesy credit on the lifetime of your account for an overage. I went over by 5gb and they took my credit. The next month (Oct) I went over by 350gb due to some new games and they charge 10 dollars for every 50gb. I asked if they could credit this overage and I’d gladly pay for the additional 500gb for 30 extra a month. Nope they won’t. Great job cox!
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