Reviews
This profile includes reviews for Cox Communications's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 224 Customer Reviews
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Review fromMartita D
Date: 09/15/2023
I know how to make payments by logging into my account and going to: [make a payment] using my bank account or walking into the store *when at the time* I didn't have the healthy over-the-counter benefit that now pays for my medications and bills and that now are been sending my payments for over 5 consecutive months and possibly longer using the OTC benefits card to pay my bill. Well, in this month of September 2023, after making the payment to Cox as before using OTC benefit, Cox cable took another payment from my bank account without my consent saying that "I had done it using the chat service to pay my September bill." That is not true!. I've NEVER used the chat system to make payments to my account. Why would I do that after I submitted a payment using the OTC and knowing and know how to make payments?. I don't need to use the chat system or talk to anyone on chat system to make payments. I'm not gonna use my fixed income neither to pay that bill when I have my OTC benefits. After that I demanded them to send me to my email the transcript of the conversion showing my supposedly payment through the chat system and they only told me that "they don't save that". They don't record everything supposedly for security?. But they told me that it will be credited to my next bill and That they can't reverse the payment. Of course is my money my bank account but at they're convenience. They're playing with customers bank account. I deleted all my bank account information from their system.
Cox Communications
Date: 10/13/2023
Dear Better Business Bureau Cox Communications is responding to the review filed with your office on September 15, 2023. We would like to thank the Better Business Bureau for the opportunity to assist a valuable customer. We apologize for any inconvenience our customer may have experienced. It is certainly not our intention to cause any frustration. We have attempted to reach out to our customer to address their concerns. Unfortunately, we were unsuccessful in reaching them. If our customer would like to speak with us regarding their complaint and concern, they can reach our Executive Escalation Team at the phone number that we provided in the email that we sent them. It is always our goal to provide our customers with exemplary customer service. As a customer service-oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced. We appreciate the opportunity that the Better Business Bureau has given to us to assist our customer. Respectfully, Cox Communications East Executive Resolutions teamReview fromCourtney D
Date: 09/12/2023
They are awful!!!! I have called customer service at least 4 times! I had to go to the corporate office and still only got a “ticket” put in. They have been digging in the neighborhood for the last month for fiber optics and first off they left my gate open twice and i have dogs, secondly they cut my line and it took two technicians and two weeks of no internet to figure it out but the worst thing of all is the huge tarp that is piled high with the dirt they dug from my backyard and left it in the middle of yard over two weeks ago and i have asked repeatedly for it to be cleaned up and they keep saying they will put in an order and I’ve heard nothing! This is so unprofessional and beyond ridiculous at this point!! I have a picture but can’t upload one here. Will be changing service ASAP!!!Cox Communications
Date: 10/05/2023
We would first like to apologize to our customer for the negative experience that she has encountered, and for any inconvenience that she has experienced as a result. A Cox Executive Customer Resolution Specialist reviewed our customer's Cox account and attempted to contact our customer to verify we have completed the necessary work to our customer's satisfaction. The account records show we have completed our customer's request. If further assistance is needed, please call our customer service department at (918) 806-6000, and we will be happy to assist you. We would like to thank our customer for being a valued Cox subscriber. We would also like to thank the BBB for affording us the opportunity to respond to our customer’s complaint. Respectfully submitted, Cox Executive Escalations.Review fromJami H
Date: 09/09/2023
This company is a joke. First of all, the speed is never what it's supposed to be. Second, their people are idiots. I called to cancel my internet service with them (found a better company with better service for less than half the price). I have a phone line that I needed to keep because I work from home. The internet was supposed to be turned off one week later. The next day, BOTH my phone and internet were turned off. I called to see what the heck. They turned it back on after 45 minutes of being on the phone with them. My price somehow increased $60 a month and my phone line is dead. I called again. Got hung up on the first time, the second time I was transfered to the Spanish speaking department, and finally the third person was able to straighten out my order buy had to transfer me to tech support. They for some reason need to send a tech person to my house now. Don't go with this company.Review fromMark B
Date: 09/05/2023
Internet service dropping in and out and my modem was logging many errors. Called Cox and they saw the errors also but working it out remotely failed to solve. They sent a tech saying if the problem was on their end, service call would be free. Tech found that new transmission standards from the central service location deemed a cox installed splitter no longer relevent so he removed it. Problem solved. He said this is now a common problem and Cox eventually will be calling customers that have these splitters installed. Oddly, another tech came unannounced a day or two later (we could hear him drilling an exterior wall) and when confronted, said it was a "quality check". The check required drilling? Regardless, a $75 charge appeared on my bill and Cox refused to reimburse me. They are dishonest and play this game often hoping the customer won't notice the charge.Cox Communications
Date: 09/07/2023
We want to thank Mark B***** for taking the time to file his concern. In receipt of this complaint, Cox spoke with Mr. B***** and we have addressed their concerns. We sincerely apologize for any inconvenience caused. Thank you. Cox CommunicationsReview fromGema B
Date: 09/05/2023
They deserve a 0 star! Their customer service is below par. It took me over a week to cancel my service, every time I’d call, after going through a ton of steps to get to the person I needed to get to, we couldn’t finish the call, I’d get hung up on. I don’t have the time to keep calling them back. More than a week later I was able to sit on the phone for about half an hour to FINALLY get my service canceled, and of course they wouldn’t back date it to when I initially called to cancel, go figure.Review fromBrandon W
Date: 09/05/2023
Worst business I've ever used, and the worst part is they monopolize the whole area and I can only use their services for Internet. They force charges on you and make you pay them or else they will not restore services. They don't care about you or anything else but money. Cox needs to be sued for all of the thievery they've committed.Review fromNathan G
Date: 08/26/2023
Absolutely terrible servicer, I've been a customer for 5 years now and had good service maybe a total of 30% of the time in those 5 years. Countless techs have been to my house, swapped out numerous pieces of equipment over the years. I pay for a service i expect to get it. 3 outages in 2 days and not one time has it been fixed. I'm going to explore other ISP, sick and tired of paying for mediocre service!Review fromSamamtha M
Date: 08/22/2023
I wish I could rate them 0 stars because they don’t even deserve 1 star. WiFi literally goes out once a week and their customer service staff is garage, they pretty much offer no help whatsoever. Fast, reliable internet is a joke.Review fromMax M
Date: 08/18/2023
I would like to see records for last 5 months,I think there is an error on my account.I had prior account that has been closed for 5mouths or more,this is the first I have heard.an not in the mail, received in a text.for the time.i would appreciate feedback back".thank you!Cox Communications
Date: 08/22/2023
We would like to thank the BBB for the opportunity to assist a valuable customer. Please let me begin with an apology for any inconvenience our customer may have experienced. It is certainly not our intention to cause any frustration. We have reached out to our customer to address their concerns, however, our attempts to reach them have been unsuccessful. Once we are able to speak with the customer and verify the account, we can address their concerns and provide a successful resolution. Thank you for your time and consideration. Karen S. Executive Resolutions Cox Communications, West RegionReview fromAranda F
Date: 07/27/2023
I love how they keep raising my bill but I consistently (weekly) lose my internet connection or have no wi-fi. $116/month to not be able to use it WHAT A JOKE!!! I've called and complained so many times, but they don't care. That's the problem with a business that doesn't have a lot of competition.... they treat their customers like c***.Cox Communications
Date: 08/01/2023
We want to thank Ms. F***** for taking the time to file her concern. In receipt of this complaint, Cox attempted to speak with Ms. F***** but we were not able to reach them. If Ms. Fuller wishes to discuss this matter further, they can reach out at the contact information provided. Thank you. Cox Communications
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