Reviews
This profile includes reviews for Cox Communications's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 224 Customer Reviews
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Review fromAisha W
Date: 11/26/2023
Cox has been consistently terrible for over 25 years. The only reason they have stayed in business is because of a monopoly, not quality. The cable boxes constantly freeze and turn off by themselves. The internet goes out for long periods of time which also means the phone doesn't work either. The customer service is equally awful too. If you call to set up new discounts, be ready to make 3 to 4 subsequent calls because the discounts will not be applied and they'll have no record of you calling either. They now have tapped into the mobile phone market. I pity anyone who ventures into that trap. A technology company with subar tech is almost too ridiculous to fathom. Save yourself the headache and most importantly the money.Review fromEvan E
Date: 11/20/2023
Terrible service, and no care for their customer. I live in a spot where they are one of the only options. The service is terribly unreliable and for whatever reason they have outages from 1 AM or 2 AM until 6 AM several times a week. They call them schedule outages, but I never get notified and unfortunately I work the night shift so these occur on my days off. This causes me to not be able to play games online or be able to use any streaming services which is what all My, YouTube TV and Amazon etc. are based off of. I have called and complained numerous times and the only thing they will do is offer you a four dollar credit for the day. That is unacceptable. I pay $100 a month for reliable service. Even during the day sometimes it’s intermittent. The problem is I have no recourse and they know it. I can’t go to another company because of the rural road I live on and there is no one to complain to. I have recorded conversations, asking for supervisors or a corporate email address and they won’t give me any of them. They are bullies and almost gangster or mobster like, but they are one of my only choices for Internet unless I want to pay more money than I have for star link. AT&T fiber won’t come here yet. I’ve given them so many chances and had them for so long. You would think somebody in the company cares but everyone I complain to seems to be outsourced halfway around the world and they don’t even have to get you to someone who cares they just make you deal with it. They hide behind a phone 5000 miles away and Cox knows that you won’t be able to complain to corporate or anything else because of that buffer.Review fromJef J
Date: 11/17/2023
Horrible customer service and they have no interest in helping. Cox is billing my 95 yr old mother and they have the account # wrong. They simply cannot correct it, after multiple attempts to fix it. She's 95, has early Alzheimers, has never had a late bill in her life, and since Cox keeps messing up they keep shutting off her service. One of the enjoyments she has in life, and Cox get in the way.Review fromJohn S
Date: 11/13/2023
Deceitful misleading liars!!! Bait and switch tactics! Shady and dishonest! Do not try any promotions they offer! They will tell you that they will notify you before they implement! They won’t! They won’t even tell you how much it will be! Next thing you know you’re paying 3 times what you were paying before! Don’t let this happen to you! I will cancel service just as soon as I can and get another provider!Review fromKathy H
Date: 11/05/2023
Inconsistent connectivity. Poor customer service with long waits. Every time I contact for an outage, I am told there is no outage in my area even though the closest Cox hot spot does not have WiFi either. Paying for Cox equipment does not improve performance as promised. Switching as soon as I have alternative.
Cox Communications
Date: 11/08/2023
We would like to thank the BBB for the opportunity to assist a valuable customer. We apologize for the customer's experience and contact the customer to address the concerns. The customer advised that assistance is no longer needed and did not wish to discuss the matter further. We appreciate our customer's feedback and will work to ensure outages are monitored closely and addressed in a timely manner.Kathy H
Date: 11/13/2023
I have not been contacted after leaving this review. Please correct this statement Cox.Review fromMartita D
Date: 11/01/2023
COX COMMUNICATION Thank you for your attention!. After my review on September 15, 2023 they forwarded to COX Executive Escalation Team: Mrs. C******* was able to help me with my issue and concerns with her experience and knowledge she was very helpful. Every time I tried to reach out to her I got a prompt response with professionalism. Thank you! COX communication Specially for MRS: C*******Review fromColleen S
Date: 10/28/2023
Worst customer service ever! They disabled my account due to suspicious activity, and then wouldn't help me re-establish it on my phone unless I paid them another $10 a month! This is called blackmail! Wouldn't even let me talk to a manager and said "My Manager doesn't take phone calls." I've been a customer more than 25 years, and they couldn't care less. Bye Bye Cox.Cox Communications
Date: 10/31/2023
We would like to apologize to our customer for the negative experience she encountered. We have spoken to our customer and appreciate her feedback. Thank you!Review fromKarla M
Date: 10/14/2023
I have had a very bad experience with them. Billing is off the charts for what they said it should be. Try to cancel service twice and the CSR just closed the discussion. It was the same person.Cox Communications
Date: 10/18/2023
We would like to thank the BBB for the opportunity to assist a valuable customer. Please let me begin with an apology for any inconvenience our customer may have experienced. It is certainly not our intention to cause any frustration. We have contacted the customer directly to address their concerns and have provided a successful resolution. It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced. We appreciate the opportunity that the BBB has given to us to assist our customer. Sharon Executive Resolutions Cox Communications, West RegionReview fromAminah B
Date: 10/08/2023
By far the worst internet provider. The internet goes out every other day and the problems that they say they fixed actually never gets fixed. Quantum fiber was way betterReview fromChristina P
Date: 09/29/2023
This company is stating I owe a bill for June 2023 but I called and cancelled services in may 2023 ! I wasn’t able to drop equipment off until July because of a crisis I am in and they have zero sympathy. The fact I didn’t use service should be enough reason for me not to owe also the recorded phone call in may with them stating I’ll owe nothing ! They shouldn’t be able to do this to people! Awful to think they try this on a single mother of 3.Cox Communications
Date: 10/05/2023
Dear BBB, Cox Communications (“Cox”) responds to BBB review ID # 141931 filed with your office on September 29, 2023. Cox apologizes to our customer for the recent experiences she encountered when speaking with our representatives. A Cox Senior Customer Care Specialist reached our customer on October 3, 2023, in response to her complaint and to review her billing concern with her. We provided our customer our direct contact information should she have additional questions or concerns regarding this matter. Sincerely, The Cox Sr. Customer Care Team
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