Reviews
This profile includes reviews for Cox Communications's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 224 Customer Reviews
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Review fromLanundra H
Date: 07/12/2023
They transferred you knowing the next person can’t help you. Don’t bother wasting your time calling
Cox Communications
Date: 07/20/2023
We want to thank Lanundra H***** for taking the time to file her concern. In receipt of this complaint, Cox attempted to speak with Ms. H***** but we were not able to reach them. If Ms. H***** wishes to discuss this matter further, they can reach out at the contact information provided. Thank you. Cox CommunicationsReview fromGary F
Date: 07/11/2023
I've had very good luck with Cox Cable DirecTV stop by the other day and wanted me to look at their value in Cox beats them so I don't know why people are complaining I'm having a great experienceCox Communications
Date: 07/20/2023
Thank you to our customer for the very kind words!!Review fromTaylor C
Date: 07/05/2023
Three years with good service. Which is a blessing. First issue today unfortunatly. When I called in and asked if they could address my spotty outages I've had for the last weekend, they told me they would send out a tech. Which I expected. What I didnt expect was that they would charge me a 75 dollar surcharge if it turned out to be my equipment. Which is about the cost of my monthly bill. They also told me that if I wanted to potentially avoid that 75 dollar charge I could sign up for a 10 dollar monthly charge to avoid potential surcharges! Monthly charge commitments, to avoid other charges! This nearly broke me. Never missed a bill for three years. First issue I've had to call in for, and they try to nickel and dime me. Im so sad telecom have local area monopolies.Cox Communications
Date: 07/10/2023
We have contacted our customer directly and addressed his concern. Thank you!Review fromHarry S
Date: 06/25/2023
The price goes up %20 every year and the service gets worse. Multiple daily outtages of 5-10 minutes are the norm now. I can't wait for Windstream or Google fiber to crack their monopoly in my neighborhood.Review fromBrittney V
Date: 05/18/2023
Internet shut itself off last night and neighbors suck off mine for free.Review fromBob F
Date: 04/19/2023
Switched business phone service to Cox. They set account up wrong. Delayed porting number. Cox Rep dismissed my concerns. Did not provide failsafe if internet went down like previous provider unless we paid more. Did not provide firewall like previous provider - cost us additional $*****. Took 3 hours on the phone with support to get the phones working correctly. Do your self a favor and chose a different company for business phones.Review fromBuddy V
Date: 03/24/2023
It's dirty business the way they lure you in with what seems to be a good deal than raise rates without notice.Review fromJoy M
Date: 03/21/2023
Cox has terrible customer service for businesses, especially small businesses or maybe it's just non-profits. We have had one issue after another with them, no one communicates with anyone else. No one knows who to contact to fix things. It took months to get service at our location, then months (still trying) to get service at a second location, then they shut all our phones off (accidentally?) and can't figure out how to get them working on . A business cannot operate without internet or phone service.Review fromBen B
Date: 03/18/2023
Probably the worst internet I’ve ever had. I pay for the fastest internet they offer and never get those speeds. I have to reset my modem several times a day and even then I still have connection issues. When the tech comes out, they might change a connection out here or there, but the problem never resolves. As soon as another option is available, I’ll be switching to them.Cox Communications
Date: 03/24/2023
We want to thank the customer for taking the time to file his concern. In receipt of this complaint, Cox spoke with the customer on March 24, 2023, regarding his service concerns and we believe he is satisfied with our efforts to resolve this matter. We sincerely apologize for any inconvenience caused. Should the customer have any further questions about this matter, we ask that they contact our Executive Escalations Specialist at the phone number provided to them (via voicemail). Thank you. Cox CommunicationsReview fromA L P
Date: 03/07/2023
My account was blocked due to "odd behavior". I was notified via email which I did not get because my cox email account was disabled. I tried entering my password, answering my security question and asked for a code via text so I could reset my password, all did not work. I called in which I hate calling cox in the first place and got a guy that said my account was compromised but could not tell me why and could not figure out why I was not getting the code to reset my password. He sent me a link via text which I got ok but when I clicked on it I had to take a picture of my driver's license but it said my photos was not allowed. When I tried explaining this to him and that my cox app had all allowed permissions he "dropped me". I got another guy on the phone and had to explain all again. He could not help and said had to get manager. I had to explain everything again and again he could not figure out why all ways to reset were not working and blamed the issue on my phone carrier. He then said I had to go into store to get validated and my acct unlocked. I told him I was handicap and could not physically go into store. He just kept saying I had to go into the store to get my account unlocked. I kept saying I can't. Needless to say I hung up after he said someone would be calling me back once they figured out why I could not get a text with a code, even though he said it was my phone carrier issue. After calming down and getting my blood pressure back to normal, the app they use for photo validation is not the cox app but 3rd party https://cfwebt.cheetah.probity.cloud. I had to go in another setting to give them permission for photos. Obviously the manager doesn't even know how cox does their validations. I'm in now but cox is now requiring multifactor authorization which I tried to set up. 4 times. Each time getting an error message stating they are experiencing difficulties ans can not complete my request so can't access my acct. Can't pay bill ??Cox Communications
Date: 03/10/2023
Cox attempted to speak with Ms. Peterson to address her concerns. Cox spoke with her briefly today and confirmed her issues with her account are resolved. If she needs further assistance, she can reach a Cox representative at the number provided to her. Cox Communications
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