Reviews

Review Details

• Review fromJudith C

  Date: 09/06/2022

  I'm a victim of identity theft. Received a letter from
  CarShield, so I called thinking someone bought a car under my name. The
  young man wasn't happy when I told him I haven't had a car for over 6
  years. He said to disregard the notice n then called me Gramma n hung up
  the phone, little *****...
  

  CarShield

  Date: 09/07/2022

  Please send the customer id number in the top left hand corner of the mailer you received so that we can remove your information from our database. Customer Relations

• Review fromDavid H

  Date: 09/05/2022

  Have car shield for a year so far,2011 ***** xc60. A/C/ went out. New compressor needed. My shop said car shield wanted to replace with aftermarket cheapo unit. My mechanic said he will take less money and put in a better unit that he would trust. Paid the $100.00 deductible and they paid my shop.
  

  CarShield

  Date: 09/07/2022

  We are happy to hear you had a pleasant experience. Thank you for being a CarShield customer. Customer Relations

• Review fromDr LaConyer D

  Date: 09/03/2022

  The service is fraudulent and I want the 3 months I paid refunded. The coustumer service rep ******* was extremely rude and told me she is paid by the hour when I submitted my compliant to her, she didnt want to hear it. I submitted a claim and it was denied. I took my payment off auto pay and they still deducted 119. I dont appreciate the disrespect.
  

  CarShield

  Date: 09/07/2022

  CarShield will refund your last payment. The refund will be refunded the card on file within 3-6 business days. We are sorry to lose you as a customer. Customer Relations

• Review fromAngela M

  Date: 09/02/2022

  I had car shield and my transmission went out they wanted me to pay for everything and maybe they would reimburse me. If I could pay for it my self why would I need car shield to start with. BIGGEST RIP OFF EVER. They didn't pay for rental car like they said they would, didn't pay for towing like they said they would didn't pay for repairs like they said they would. The only thing they did that they said they would do was take my money. RIP OFF, SCAM

• Review fromKatherine B

  Date: 09/02/2022

  My air in my 2014 Jeep Patriot went out. I needed a new
  compressor. Been car shield customer since 2019. At that time I was told
  this would be covered. Bill was 1100 dollars. Car shield paid 600. I
  was told through Caitlin it was because I didn’t use their compressor.
  It was not explained to me I had to use car shield car parts. A mechanic
  is not going to warranty an outside part like that. When I first looked
  into car shield back in 2019 this was not mentioned. I did ask all
  questions and received nothing but lies Lies Oh nothing to worry
  about. We have your back is what I was told
  

  CarShield

  Date: 09/09/2022

  CarShield requested that the Administrator of your Vehicle Service Contract examine your claim based on the review you have provided. The results of this investigation indicate that there are potential issues with the adjudication of your claim and an agent from the Administrator will be reaching out to you to resolve this in the near future.

• Review fromtatanika b

  Date: 09/01/2022

  I am so disappoint in this company. I was advised several times that my diagnostic was covered and I could take my car in. So while a the dealer ship I checked again before I had the service.So once the service was done. The dealership called and stated that car shield and ******************** stated it was not covered and now I'm liable for $195.00. I would not have taken my car in for a diagnostic had the service not been covered. Several reps from car shield told me diagnostic and recalls are covered under my plan. Now they stating it was not covered. Now i can not get my care out because I do not have the money.
  

  CarShield

  Date: 09/09/2022

  CarShield requested that the Administrator of your Vehicle Service Contract examine your claim based on the review you have provided. The results of this investigation indicate that there are potential issues with the adjudication of your claim and an agent from the Administrator will be reaching out to you to resolve this in the near future.

• Review fromLangston B

  Date: 09/01/2022

  Just fine. Just fine. It's good to have it on hand.
  

  CarShield

  Date: 09/07/2022

  Thank you for your positive review and being a CarShield customer!Customer Relations

• Review fromDominic K

  Date: 09/01/2022

  Why do u have all senior citizens in ur commercial? *******************, he's a 103 years old, ********* is like 70 and who the f*"! Is the 3rd guy in the commercial, not famous I've never seen him before and I'm 45 lmfao USE YOUNG PEOPLE

• Review fromBenjie B

  Date: 08/31/2022

  I took my vehicle to an approved dealer for a transmission leak. A a new customer i wasn't aware that they had to be called before the repair. The car is still at the repair shop and Car shield denied the claim. What a waste of money. I will have to cancel my subscription. VERY DISAPPOINTED FOR AN HONEST MISTAKE
  

  CarShield

  Date: 09/07/2022

  CarShield requested that the Administrator of your Vehicle Service Contract examine your claim based on the review you have provided. The results of this investigation indicate that the claim has been adjudicated correctly according to specific terms and exclusions of the Vehicle Service Contract.

• Review fromRichard P

  Date: 08/31/2022

  Works great. I'm happy with it. Anything that fixes my car meets my expectations.