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Average of 3,201 Customer Reviews
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Review fromRonald D
Date: 09/08/2022
One star is very generous. I took my car to the local dealer, for AC repair. According to their policy a covered service. The service manager was on the phone with car shield for nearly 1 hour he was getting nowhere. He didn't have the time to haggle over Parts and Service they agreed are covered. In the end he gave me a 25% discount, car shield paid zero. My cost over $500. Second event my alternator went out a covered service and repair. My car was towed to another dealer, they don't use carshield anymore because they don't have time to sit on the phone for an hour or more to get approval. They recommended several other warranty companies. My cost over $500.
CarShield
Date: 09/09/2022
Based on the name and email address provided in your review, we are unable to locate your contract. Please email ******************************* with your contract number so that we can properly address your concerns. We look forward to hearing from you.Customer RelationsReview fromCarissima B
Date: 09/08/2022
I have had the worst experience with car shield. They have given me the run around with phone calls, follow-ups from them to my dealership. I was not given any reimbursement due to their faulty services. I have not been taken advantage of by this company. I asked for a refund on the most recent payment made within 2-3 days ago and was denied straight up, talking about they don't refund after 30 days of the contract start date, I was not asking from the time of start I was asking and referring to the most recent payment. They were not helpful with any types of refund and they are not efficient with giving an answer with if something will be covered or not. I am not happy with anything they have offered.CarShield
Date: 09/14/2022
CarShield requested that the Administrator of your Vehicle Service Contract examine your claim based on the review you have provided. The results of this investigation indicate that there are potential issues with the adjudication of your claim and an agent from the Administrator will be reaching out to you to resolve this in the near future.Review fromThomas F
Date: 09/08/2022
What kind of garbage business practices are they operating behind. They make it sound like they are going to take care of an issue when it is reported. However, it took over two weeks from the time my claim was submitted for my transmission repair for their adjuster to come back to me and tell me I had abused my vehicle and I didn't have adequate maintenance records.I had clearly, in my mind, done the appropriate things to take care of my vehicle. I change the oil regularly and I make the appropriate repairs when required. I just happens I didnt provide them with all my receipts as I keep record of the maintenance in a mileage/fuel use log. It offended me for them to tell me I dont do things exactly as they would.Once my claim was denied (after talking to a very nasty lady on the phone) I respectfully, requested for them to take the time to refund my payments which total: $749.97 for the 3 payments I made beginning on Jun 16, 2022. For someone to tell me I "abused my vehicle" leads me to believe this company would do anything to get out of paying a bill for a repair.Review fromSandra C
Date: 09/08/2022
Great. It was really great. I really appreciate it. I think car shield is great and I'm glad I got it. It really takes care of you. My representative was really concerned about getting my vehicle up and running again. I got my car back in less than a week.CarShield
Date: 09/09/2022
Thank you for being a CarShield customer! Customer RelationsReview fromDavid M
Date: 09/08/2022
The fact that this company only responds to positive reviews should tell you something about this company.CarShield
Date: 09/09/2022
CarShield responds to EVERY review good or bad. Please Customer RelationsReview fromWilliam L
Date: 09/07/2022
It went good. Great warranty company. Reasonable and straight to the point.Review fromDamien C
Date: 09/07/2022
Car shield is a big ripoff took my car in for steering problem they was gonna fix everything except the problem itself. Big ripoff don't waste your time . If I can give them no stars I wouldCarShield
Date: 09/09/2022
CarShield requested that the Administrator of your Vehicle Service Contract examine your claim based on the review you have provided. The results of this investigation indicate that the claim was adjudicated per the terms and limits of the Vehicle Service Contract using the correct labor, parts, and coverage for the failures presented by the repair facility.Damien C
Date: 09/14/2022
LiesReview fromCallie L
Date: 09/07/2022
I am so frustrated with CarShield. Their advertisement nor salesmen accurately describe what they truly offer. They use loopholes to avoid paying the bills. You would be better off saving your own money to fix your car than trusting this insurance company. It is a scam. I would not recommend this service to anyone.CarShield
Date: 09/07/2022
CarShield requested that the Administrator of your Vehicle Service Contract examine your claim based on the review you have provided. The results of this investigation indicate that the failed parts are not covered by your Vehicle Service Contract.Review fromDavid M
Date: 09/06/2022
They don't cover *** when I checked the cost, I could buy a new engine in the first year alone with the premium outs, save your money and start an account after 1 year of their prices you will have enough to cover your own repairCarShield
Date: 09/07/2022
Based on the name and email address provided in your review, we are unable to locate your contract. Please email ******************************* with your contract number so that we can properly address your concerns. We look forward to hearing from you.Customer RelationsReview fromJohnnie K
Date: 09/06/2022
Never file a clam with carshield they will never fix the problem ,I CALLED THEM and they told me to find another mechanical because the one where I was didn't honor CARSHIELD.but the commercials states a mechanical of you choice, I SENT THEM 2 CLAIMS CARSHIELD PRETEND THEY NEVER RECEIVED THE JULY PAYMENT.my checks was processed and posted on the 5th of July. Finally I took a picture of my cancelled checks and sent them to them, Then they said they didn't get then until the 26 of July.THE CALLED ME OVER 25 TIMES,EMAILED ME OVER 20 TIMES,SENT ME NOTICES OVER AND OVER.THEY DIDNT COME THROUGH FOR ME, I HAD (2) ACCOUNTS WITH THEM.they wanted me to put a card on file I REFUSED. I paid for two Vehicles out of my pocket,my husband and I.**************** not worth the time,CarShield
Date: 09/12/2022
Carshield and your administrator, ********************, are open to and willing to work with any repair facility that you select. However, each repair facility is able to determine who they wish to do business with as well. In this case they have refused to do business with you. There is nothing that CarShield or *** can do to force any repair facility to work with you. CarShield has no control over how long it takes for us to receive mailed in payments. We do apologize for the calls. If you wish to set up automatic payments to avoid past due payment calls in the future, please contact ************ and someone will be happy to help you. Customer Relations
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