Reviews

Review Details

• Review fromDebbie H

  Date: 09/29/2022

  They are a scam and a ripoff They turned down my claim because a part not covered broke the part covered. Do not sign up with them
  

  CarShield

  Date: 10/10/2022

  CarShield requested that the Administrator of your Vehicle Service Contract examine your claim based on the review you have provided. The results of this investigation indicate that the claim was adjudicated per the terms and limits of the Vehicle Service Contract using the correct labor, parts, and coverage for the failures presented by the repair facility.

• Review fromChris H

  Date: 09/28/2022

  I joined Carshield and when the first payment came out it was MEPCO, so I called to find out what MEPCO was, and was told Carshield sells the contract and does not actually service them. MEPCO also told me of the BBB rating of F and told me I needed to get out of the contract immediately, and that there were lawsuits against Carshield. I contacted Carshield and the agent cancelled the contract and told me I would get a refund. It's been 2 weeks so I called again and was told that agents can't give refunds and that because the payment was taken they would not give it back! And then hung up on me!!! I am so mad, Please stay away from this company, it's a rip off. If you have a claim they won't pay it is also what I see online in reviews. I wish I could *** them! I give them a O Star rating!

• Review fromJason K

  Date: 09/28/2022

  What a rip off, I paid for the service in good faith. When it came time to pay Car Shield did not do as promised
  

  CarShield

  Date: 09/29/2022

  CarShield requested that the Administrator of your Vehicle Service Contract examine your claim based on the review you have provided. The results of this investigation indicate that the failure of the parts requested for replacement occurred prior to the purchase of the Vehicle Service Contract or during the waiting period of the Vehicle Service Contract. Therefore, this failure is not covered by the Vehicle Service Contract.

• Review fromJonathan H

  Date: 09/27/2022

  This is a scam company on today I was having issues with my vehicle and when I used the app to take it to one of the dealerships that they state would be able to repair my vehicle I was told that either they do not no longer do business with Car Shield or they would not have the parts in stock to complete my vehicle repair. After going to several of the dealerships listed on the app, I contacted Car Shield back and was advised that they have contracted with ******************** in which I was not advised when purchasing this coverage that they would use a 3rd party to verify replicable repair shops and if this is the case there is no link on the app that will take you to this said company to verify who will be able to repair your vehicle. After speaking with ********* from American Car shield I was advised to take my vehicle to a Precision Tune Shop and after arriving there I was advised by the only mechanic that its a possibility he would not be able to fix my vehicle. This means I received the run around on this matter and I was very upset. I contacted Car Shield back and requested a cancellation of coverage and also asked to speak with a supervisor. I was advised that they would have to put in a ticket request to have a supervisor call me back and when the supervisor called she was of no assistance, after requesting a complete refund of monies that were auto drafted from my account the supervisor advised me that they could not offer refunds after 30 days of coverage, I instantly be came upset due to the way I was handled and I contacted my financial institution to dispute all charges. I plan to also file a dispute with the BBB. This is totally unfair to a customer who is experiencing car troubles..
  

  CarShield

  Date: 10/06/2022

  CarShield requested that the Administrator of your Vehicle Service Contract examine your experience based on the review you have provided. The Administrator of your Vehicle Service Contract is willing and able to work with any repair facility to adjudicate claims according to the terms and condition of your specific contract. If your chosen repair facility refuses to work with you and the administrator, please feel free to select another repair facility. Repair facilities that work with the administrator can be located in your area at ****************************************************************

• Review fromCynthia N

  Date: 09/27/2022

  I had two policies with ************ mother passed and one of the vehicle policies was for her vehicle. When attempting to cancel her policy the representative gave me a really hard time. She had no sympathy or compassion. She was more concerned with keeping me enrolled. So I canceled both policies.Additionally, my policy was paid 09/22/2022 today is 09/27/2022. I requested a partial refund which was denied.I am requesting a partial refund!

• Review fromRic B

  Date: 09/27/2022

  My **** dealer suggested I use another Car Warranty provider. Their experience has been awful and they have had some real horror stories getting Car Shield to stand behind their warranty.I have spent the last 6 hours trying to get an answer to any of their phone numbers. They are essentially out of business. Their parent company, MEPCO, refuses to help cancel and say I must go through Car Shield. A circular firing squad for sure. I have had my banks put stops on the two accounts we have and they will deal with the frauds.
  

  CarShield

  Date: 09/28/2022

  Based on the name and email address provided in your review, we are unable to locate your contract. Please email ******************************* with your contract number so that we can properly address your concerns. We look forward to hearing from you.Customer Relations

• Review fromAudrea G

  Date: 09/27/2022

  Terrible service response for repair service that is covered in my contract. A repair that would take 3 hours to repair. I had to wait almost 2 days for approval of payment. Lost 2 days of work because of this. I will never recommend this service to anyone. I will be cancelling my contract effective immediately. Also, can not find a repair service that will accept this coverage. It took me 8 hours to find someone who would, but really did not want to use this service but did to help me out. It took 2 days for approval.
  

  CarShield

  Date: 10/04/2022

  CarShield requested that the Administrator of your Vehicle Service Contract examine your claim based on the review you have provided. The results of this investigation indicate that the claim was adjudicated per the terms and limits of the Vehicle Service Contract using the correct labor, parts, and coverage for the failures presented by the repair facility.

• Review fromT. J.

  Date: 09/27/2022

  Im only giving 3 stars because they actually fixed my car. My only complaint is the rental car reimbursement. They had my car for 46 days and only paid for a 3 day rental. The adjuster took 2 weeks to even get to the car and then another 2 weeks to get the part. This is ridiculous and Im paying for their non sense of urgency never mind my inconvenience this has caused me.
  

  CarShield

  Date: 09/28/2022

  Based on the name and email address provided in your review, we are unable to locate your contract. Please email ******************************* with your contract number so that we can properly address your concerns. We look forward to hearing from you.Customer Relations

  T. J.

  Date: 09/28/2022

  You guys arent going to properly address anything because *** contacted you about this and Im still out $600

• Review fromReginal S

  Date: 09/27/2022

  CarShield is a scam/fraud they will take your money and deny your claims. I made 4.5 years of payments without filing a claim until something went wrong with my car. ********* denied the claim. I've paid almost $5000.00 over the last four n half years people kept warning me about Carshield how they're going to rip me off that I should cancel my membership and run. I already invested so much money I would loose it all; so I stayed. A very bad decision on my part when they denied my claim it really hurt I felt like I just lost a million dollars. This company is a fraud ripping off millions of dollars of hard working people which most of us are living check to check. I thought this was a good company and boy was I wrong, I've loss thousands of dollars dealing with this company I can just hope one day in the very near future Carshield gets sued. This will be the only way I would get my money back.Sincerely,*****************************
  

  CarShield

  Date: 09/29/2022

  CarShield requested that the Administrator of your Vehicle Service Contract examine your claim based on the review you have provided. The results of this investigation indicate that the failed parts are not covered by your Vehicle Service Contract.

• Review fromjerrad d

  Date: 09/27/2022

  Horrible They Accepted a forged invoice from the mechanic that supposedly had finished my vehicle, he had not. when i called to find out what was the issue they stated they had an invoice i signed off on stating the car was finished, and there was nothing they could do to help.they will not give a rental because the invoice says the car is finished, which once again was not.and the mechanic refuses to finish the repair because carshield has already paid. I would recommend to anyone who uses this service to not accept one of there vendors and take it to a place you know will do quality work and not mess you around, as the people at carshiled are either incompetent or they just don't care
  

  CarShield

  Date: 09/28/2022

  Based on the name and email address provided in your review, we are unable to locate your contract. Please email ******************************* with your contract number so that we can properly address your concerns. We look forward to hearing from you.Customer Relations