Reviews
Customer Review Ratings
Average of 3,203 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromMelody H
Date: 02/27/2025
Once you cancel your contract there is not a way to remove the credit card on file. I chatted with Customer Service and they could not remove it either. As a customer you should be able to remove your personal payment information after cancelling.
CarShield
Date: 03/14/2025
Upon cancellation, no further payments will be taken, and your account will be disabled. We have effectively cancelled your account.-Respectfully, Customer RelationsReview fromDevan H
Date: 02/26/2025
Everything they said was an outright lie! They made promises they never intended to keep. I was told I was completely covered 24 hours after signing up. I explained my situation to the sales person. There was some sort of a transmission problem since I bought the car in 2017. I've had is checked out by multiple independent mechanics, who all gave my car a clean bill of health. About a month before I purchased the policy, I got another diagnostic, which came up clean. Not long after buying the policy, my car broke down. And it started from the very beginning. The tow was supposed to be covered, it wasn't. I had to get the car to the shop myself. The rental was supposed to be covered, it was only covered for 10 days, when it took over 20 days for them to even deny my claim. Then I went back and forth with them for over 2 months getting "reviews" to get the work covered. It was eventually again denied, after I already paid them another $400. By that time, I gave up. I took a handful of pills with an empty bank account and a freshly paid off car that no longer worked. And I buried my head in the pillow for months. I finally reached back out to them and they just laughed at me. I have absolute proof this was not a "pre-existing" condition. I have proof from multiple mechanics. So how is that legal??CarShield
Date: 02/27/2025
CarShield requested that the Administrator of your Vehicle Service Contract examine your claim based on the review you have provided. The results of this investigation indicate that the claim was adjudicated correctly according to specific terms and exclusions of the Vehicle Service Contract.-Customer RelationsReview fromEllery K
Date: 02/26/2025
Only used it twice so far good it's working for me as of nowCarShield
Date: 03/11/2025
Thank you for taking the time to share your positive feedback. We are glad to have you as part of CarShield!- Customer RelationsReview fromJolynn C
Date: 02/25/2025
I am hoping that this is everything I am told that it will do for the car.??CarShield
Date: 03/11/2025
Thank you for taking the time to share your positive feedback. We are glad to have you as part of CarShield!- Customer RelationsReview fromDarcy S
Date: 02/25/2025
My car has been in the shop for 3 weeks. Car shield sent out their own people to diagnosis the issue ptu was leaking fluid automatic failure of part. Car shield told the shop they'd only pay for fluid and gaskets for the part. Due to an automatic failure the part should be covered per my contract. They refused. I've paid 150$ a month for bogus insurance.CarShield
Date: 03/14/2025
CarShield requested that the Administrator of your Vehicle Service Contract examine your claim based on the review you have provided. Based on this review records indicate that a claim was started. However, a diagnosis and estimate for the needed repairs was never received. The claim was marked inactive. No actions could be taken without a diagnosis and estimate for repairs to adjudicate the claim according to the terms of the Vehicle Service Contract.-Customer RelationsReview fromEva B
Date: 02/24/2025
Car Shield has always been there for me. They are quick to decide on claims and have always helped me through the process.CarShield
Date: 02/27/2025
Thank you for taking the time to share your positive feedback. We are glad to have you as part of CarShield!- Customer RelationsReview fromCynthia G
Date: 02/24/2025
CarShield has been a complete nightmare. This is the second time I have purchased CarShield warranty because the first time I had a nice experience. I took my car to a reputable dealership within my community the first week of February. This dealership was also approved on their list. They diagnosed it needing a rear differential. The adjuster didn't agree. I thought an inspector was going to come to make a decision but instead I was told to take it to another mechanic. Again, I took my care to another reputable dealership. They diagnosed it needing a rear differential as well. Once again CarShield does not agree. They want the dealership to follow this "tree" before approving. This "tree" is NOT realistic! I also was only approved to have a rental for 7 days. I am going on a month without my vehicle. I have learned there are companies that will NOT work on vehicles that are using CarShield as their warranty company due to the hoops that the mechanics have to jump through. CarShield has unrealistic things that they want the mechanics to do to further diagnose the problem. Things that once they take apart they will have to replace no matter what and risk not getting paid for the part or the services because technically it wasn't approved. Both of the dealerships that I took my vehicle to are well known in the community. They would NEVER fraud a warranty company and run the risk of ruining their own reputation. Ever since my first complaint I no longer get their "surveys". I asked to speak with the adjuster who keeps denying the claims and was told "the adjusters do not call customers". I am also contacting the Attorney General's Office to inquire and/or start a class action law suit against this company. I was forced to give it a star. I purposely left them blank!CarShield
Date: 02/28/2025
CarShield requested that the Administrator of your Vehicle Service Contract examine your claim based on the review you have provided. The results of this investigation indicate that the claim was adjudicated correctly according to specific terms and exclusions of the Vehicle Service Contract.
-Customer Relations
Review fromArique D
Date: 02/24/2025
This business is misrepresenting itself to the people of **********. Offering a service that js not offered to customers in ********** because of a substantial list of restrictions and regulations that prohibit potential companies from offering or providing services to their products to the general population of **********CarShield
Date: 02/25/2025
The mechanical breakdown insurance policy is provided by *********************************** (****). The policy is sold and administered by ******************* (******) ************************* Services, CA license #*******. ****** representatives are individually licensed and appointed to ****. CarShield does not sell to ***************;residents. When a California resident calls CarShield and it becomes known that the customer is calling from **********, ********************** ensures that the call is transferred to ******, and the call is handled by a licensed and appointed sales representative. When a customer purchases from ******, they will receive an MBI policy, not a Vehicle Service Contract.
-Customer Relations
Review fromHoward M
Date: 02/24/2025
I've been with Car Shield since 2020 and recently filed my first claim and the customer ********************** person I spoke with was super nice and helpful got my claim approved with the first call, my wife's car warranty is about to expire and I'm going to be calling them for a quote, I know it won't be the same price I got 5 years ago but still will be using Car Shield, I know there's a lot of other car warranty companies out there but I trust Car Shield and you should also, they have been around for longer than the other ones, thanks Car Shield for helping me with my claim, looking forward to getting my other vehicle insured with you!!CarShield
Date: 02/25/2025
Thank you for taking the time to share your positive feedback. We are glad to have you as part of CarShield!- Customer RelationsReview fromThelma W
Date: 02/24/2025
My experience with the car shield customer service rep was very pleasant, I really enjoyed speaking with her.CarShield
Date: 03/11/2025
Thank you for taking the time to share your positive feedback. We are glad to have you as part of CarShield!- Customer Relations
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.