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Customer Review Ratings
Average of 3,207 Customer Reviews
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Review fromMartha N
Date: 03/13/2025
CarShield lived up to all their promises. They contacted me and provided me with a rental Car while I was waiting for the car repair. Everyone was kind and considerate and informative. The place they suggested was well worth using. I would recommend them to anyone. Thank you, CAR SHIELD!
CarShield
Date: 04/01/2025
Thank you for taking the time to share your positive feedback. We are glad to have you as part of CarShield!- Customer RelationsReview fromDenise V
Date: 03/13/2025
I just got off the phone with Janet at Car Shield and started a claim. This is the 2nd claim I have had with them. I have not had any issues with them, their staff, or their coverage. I am on a fixed income, so this gives me great peace of mind.CarShield
Date: 04/01/2025
Thank you for taking the time to share your positive feedback. We are glad to have you as part of CarShield!- Customer RelationsReview fromLorna K
Date: 03/13/2025
I want to give a shout out to **** at car shield who is very cheerful and patient with me while I subscribe to your extended warranty plan. I was very pleased that he had offered me a good price at diamond status and just an all-around pleasant person! Aloha ****!!??CarShield
Date: 03/14/2025
Thank you for taking the time to share your positive feedback. We are glad to have you as part of CarShield!- Customer RelationsReview fromzach n
Date: 03/12/2025
I am highly disappointed with the handling of my claim and would rate my experience zero stars if possible. Despite proactively maintaining my vehicle and providing service records from two mechanics, my claim was denied based on inconsistent and shifting justifications. The denial was first blamed on my routine transmission flush, a preventative service, not a sign of failure. Then, my claim was denied based on "transmission issues"—verbiage that came solely from me, not a mechanic. As a non-mechanic, I described symptoms to the best of my ability. However, the mechanics only recommended replacing the catalytic converter and spark plugs, which I did at another shop. Using my own words against me, despite no mechanical evidence of transmission failure, is unfair and misleading. Finally, the Northside Ford documents I voluntarily submitted were used to justify denial, despite their only recommendations for my completed repairs. If following manufacturer-recommended maintenance and addressing suggested repairs voids coverage, this policy serves no real purpose for responsible vehicle owners. I request an immediate review of my case and a clear, final justification based on policy terms—not shifting excuses. If this issue is not resolved fairly, I will escalate my complaint to the BBB, my state's Insurance Commissioner, and consumer protection agencies. Please respond promptly with a resolution.CarShield
Date: 04/02/2025
CarShield requested that the Administrator of your Vehicle Service Contract examine your claim based on the review you have provided. The results of this investigation indicate that the claim was adjudicated correctly according to specific terms and exclusions of the Vehicle Service Contract.-Customer RelationsReview fromBrenda M
Date: 03/12/2025
I felt like you were genuinely concerned and wanted to take care of my needs in a timely fashion. I would recommend Carshield to all my family and friends.CarShield
Date: 04/01/2025
Thank you for taking the time to share your positive feedback. We are glad to have you as part of CarShield!- Customer RelationsReview fromLinda F
Date: 03/12/2025
For the past 5 years I have been with Car Shield, the customer ********************** representative was very polite and helpful, All of then toke good care of me and business when my 2018 Encore needed the ********************* replaced,CarShield
Date: 03/13/2025
Thank you for taking the time to share your positive feedback. We are glad to have you as part of CarShield!- Customer RelationsReview fromGary D
Date: 03/11/2025
I've had CarShield coverage on my vehicle since 2019. Over that time my mechanic has attempted to make a claim four different times. Each time CarShield finds a reason not to cover the service. CarShield is a scam and should not be taken seriously. I never missed a payment, but the coverage was a fantasy.CarShield
Date: 03/12/2025
CarShield requested that the Administrator of your Vehicle Service Contract examine your claim based on the review you have provided. The results of this investigation indicate that the claim was adjudicated correctly according to specific terms and exclusions of the Vehicle Service Contract.-Customer RelationsReview fromAkevia D
Date: 03/11/2025
My car has been in the shop for almost two weeks now, and it feels like they’re dragging their feet. It seems like they’re trying to find every reason not to fix the vehicle, even though the contract clearly states which components are covered. They’re not escalating the issue quickly enough, and every time I call, I’m told I should have an answer by the end of the business day, but that answer never comes. The lack of communication and follow-through is frustrating, and at this point, I’m starting to feel like they’re stalling on purpose.CarShield
Date: 04/01/2025
Thank you for taking the time to share your positive feedback. We are glad to have you as part of CarShield!- Customer RelationsReview fromRoger D
Date: 03/11/2025
Happy with customer ********************** and contract coverage Claims have been settled quickly and to my satisfactionCarShield
Date: 03/12/2025
Thank you for taking the time to share your positive feedback. We are glad to have you as part of CarShield!- Customer RelationsReview fromJames h
Date: 03/11/2025
*****************. The service is outstanding, especially at a stressful time. tHE PHONE **** WERE ON POINT AND VERY HELPFUL.CarShield
Date: 03/12/2025
Thank you for taking the time to share your positive feedback. We are glad to have you as part of CarShield!- Customer Relations
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