Reviews

Review Details

• Review fromChristina L

  Date: 04/18/2025

  Very helpful, friendly and easy to work with. Thank you Car Shield.
  

  CarShield

  Date: 04/23/2025

  Thank you for taking the time to share your positive feedback. We are glad to have you as part of CarShield!- Customer Relations

• Review fromJames W

  Date: 04/18/2025

  Myself and my sister are both clients of CarShield and CarShield has proven to be an a-rated company in our eyes. My sister has had a claim for her transmission of over $6,000 for her car, there was no delay and her car was fixed and back on the road within 3 weeks and no money out of her pocket. Myself I have had CarShield and had no problems for 2 years every time I call I get a reputable representative and very attentive thank you CarShield.
  

  CarShield

  Date: 04/22/2025

  Thank you for taking the time to share your positive feedback. We are glad to have you as part of CarShield!- Customer Relations

• Review fromDavid L

  Date: 04/18/2025

  Worst company ever! I paid a few years on my warranty and then got behind due to my wife serious medical and called to catch up my two missed payments. I teiednto call on April 18 tomoay and tey cancelled me on April 15th. Told me all my money paid in was gone even thougg I never had one claim. Very rude as well! Use extreme caution! I should have my self when Insaw allmthe bad reveiws beforehand.
  

  CarShield

  Date: 04/21/2025

  As stated within your contract, "You may cancel this contract by either contacting the Administrator, in writing, at **************************************************** and submitting a request to cancel or by failing to make your renewal term payment within forty-five (45) days of the contract payment due date." Your contract was cancelled due to non payment that had exceed 45 days. If you wish to set up coverage once more, please contact ************ to speak to CarShield's customer **********************. All terms and conditions of setting up a policy still apply. Respectfully,Customer Relations

• Review fromMary M

  Date: 04/18/2025

  Carshield pays FOR NOTHING!!!!! I wish I could get ALL my money back. Worst company ever!!!!!
  

  CarShield

  Date: 04/21/2025

  CarShield requested that the Administrator of your Vehicle Service Contract examine your experience based on the review you have provided. The Administrator of your Vehicle Service Contract has checked your specific VSC and phone number of record and find that no claims have ever been filed or called in. If you have experienced a mechanical breakdown, please refer to your contract and follow the claim process and have your repair facility contact the Administrator to facilitate adjudication of your claim.-Customer Relations

• Review fromAnita W

  Date: 04/17/2025

  ***** went above and beyond to make sure that I was only out of my deductible. He was very professional and caring about the quality of customer ********************** that I received. Great customer ********************** skills and caring about the customer satisfaction. Great job!??
  

  CarShield

  Date: 04/21/2025

  Thank you for taking the time to share your positive feedback. We are glad to have you as part of CarShield!- Customer Relations

• Review fromJackie W

  Date: 04/17/2025

  I was given the sales pitch about all the stuff they cover and convinced it was a good deal. Until we had a high pressure fuel pump failure. I called them and ask if they cover even tho it says they do. They assured me the pump is a covered item and the diagnosis would also be covered since it was a covered item. When the bill came they nit picked it to pieces and told me it's $920.** and you will.have to cover all of the repair since it's in the 90 day window. I understand the probation time but. I called the dealership to find out the bill is actually $1,****** that we would have to pay that's clearly ****** over the $1,000.00 deductible when I called them back to explain they told me they don't approve of the shops labor I said you picked them as an authorized repair dealership but you don't agree with their labor and we have to be responsible for the difference that was a red flag and a big NO for us. We are very disappointed with their treatment I can't imagine what they would expect us to pay if a motor or transmission were to go out.
  

  CarShield

  Date: 04/21/2025

  CarShield requested that the Administrator of your Vehicle Service Contract examine your claim based on the review you have provided. The results of this investigation indicate that the claim was adjudicated correctly according to specific terms and exclusions of the Vehicle Service Contract.-Customer Relations

• Review fromDavid H

  Date: 04/17/2025

  It's a scam. I signed up and paid the premiums. When engine went out on my car, I contacted CarShield. They told me to take it to shop of my choice. Only one shop in my area said they would work with CarShield. Therefore, I had car towed to the shop. (At my expense with no reimbursement). Shop diagnosed a bad engine. CarShield even sent someone out to check on car also. Next, CarShield wanted shop to completely tear engine down to find root cause of failure. (At my expense. CarShield won't pay for this.) Shop quoted me $500 to tear engine down. I didn't want to pay this fee because CarShield didn't approve the claim yet. Shop said it was better to replace engine vs tear it apart and rebuild engine. CarShield would not pay the shop anything. I had to pay shop all their expenses. Therefore, I had pay again to have the car towed back to my house. CarShield told me to take it to a different shop and they would tear it apart for free. I asked them where? Every shop I called said I would have to pay for everything upfront. This wouldn't be so bad, If I knew I would get reimbursement. I told CarShield that they were a scam being they would not pay for anything after a break down. Every shop I talked to said engine was blown and it was cheaper to install a new/rebuild engine vs tearing my engine apart and rebuilding it. Unfortunately, CarShield bullied me out of fixing my car. The only way they would even think about paying anything towards my repair was after I spent thousand. CarShield bets on their customers not being able to pay for all of thier required wasteful diagnostics. Don't uses. Save your money.***** *.
  

  CarShield

  Date: 04/21/2025

  CarShield requested that the Administrator of your Vehicle Service Contract examine your claim based on the review you have provided. The claim was reviewed by the Legal Claims Director for ***, an ASE-Certified Master Mechanic, and the results of this investigation have concluded that your claim was adjudicated correctly in accordance with the terms and exclusions of the Vehicle Service Contract ("VSC"). -Customer Relations

• Review fromRobin H

  Date: 04/17/2025

  She was so helpful and courteous. She explained in detail the contract so I had no trouble understanding. Except for the deductible, Car Shield paid for everything on my ********. So happy I chose Car Shield.
  

  CarShield

  Date: 04/18/2025

  Thank you for taking the time to share your positive feedback. We are glad to have you as part of CarShield!- Customer Relations

• Review fromDon M

  Date: 04/17/2025

  If I could give CarShield a lower review, I would. I tried to file a cliam. My repair *****, Midas, tried for 3 days to speak with someone at CarShield and was continuesly put on hold for hours. No one from CarShield would speak with me about filing a claim myself. I was told that the repair shop had to file the claim. I had to pay for all of the repairs out of pocket becuase no one from CarShield would talk to either myself or my repair shop. Shame on you Ice-T
  

  CarShield

  Date: 04/21/2025

  CarShield requested that the Administrator of your Vehicle Service Contract examine your experience based on the review you have provided. The Administrator of your Vehicle Service Contract has checked your specific VSC and phone number of record and find that no claims have ever been filed or called in. If you have experienced a mechanical breakdown, please refer to your contract and follow the claim process and have your repair facility contact the Administrator to facilitate adjudication of your claim.-Customer Relations

• Review fromDeannah G

  Date: 04/17/2025

  Not only did they tell us they would not fix vehicle, told us our paper from dealership were fake. Now we have to hire consumer protection non-accident, lawyer! Do not use car shield!!!
  

  CarShield

  Date: 04/21/2025

  Based on the name and email address provided in your review, we are unable to locate your contract. Please email ******************************* with your contract number so that we can properly address your concerns. We look forward to hearing from you. -Customer Relations