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Customer Review Ratings
Average of 94 Customer Reviews
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Review fromCarla C
Date: 01/09/2023
The guys that did my install did it fast and efficiently, there was a bit of a language barrier but other than that it was fine.
Universal Windows Direct of St. Louis
Date: 01/20/2023
*****, we appreciate your honest feedback on your experience as it allows us to continuously improve. Thanks again for allowing Universal Windows Direct to fulfill your home-improvement project.Review fromCarol T
Date: 01/06/2023
Very thorough and did a great job! Would recommend to other homeowners.Universal Windows Direct of St. Louis
Date: 01/06/2023
*****, we appreciate your kind words and thrilled to hear our team provided you with a professional experience. Thanks again for choosing Universal Windows Direct for your home-improvement project.Review fromJ. D.
Date: 12/29/2022
If I could give zero stars I would. We ordered 10 Windows and a door with the hardware. They delivered and installed on 9/27/22. The hardware for the door and the trim for the door was not delivered. The installers said that they informed the warehouse and someone would call and reschedule for the install. We waited one week and called. The person I needed to talk to was not in the office that day and would return my call. We waited another week and called again. This time the person was at lunch and would call back. At the end of the next week (10/21/22) I called again and was informed that the hardware and the trim had never been ordered. We communicated by email to order the hardware and a ticket was created, giving a delivery date of 3 weeks. It has now been ********************************* trim. All this time we have had a hole in our door where the hardware is supposed to be. Another problem was discovered yesterday, when I noticed that the trim on the inside of one the windows was missing and you can see the screws and holes. This will address the next time I can talk to someone. We paid upfront which was our mistake. I will NEVER recommend this company!Universal Windows Direct of St. Louis
Date: 12/30/2022
******, we are truly sorry to hear about this experience with us and understand your frustration at this time. We have informed our customer service team of this feedback and will have someone contact you shortly to discuss your project further. You may also reach them directly at ***************************************************************************************J. D.
Date: 01/23/2023
We had a technician come out on 1/9/23 to install the door handle , lock and trim. The did not have the handle or lock. He went to install the trim, cut one side to short. Went to the lumber yard down the road to get a new piece. He got it all installed and when we were looking at it, the one piece is different then the original pieces. He put all this (still no handle and lock, trim is not correct, and plastic tabs in one window missing) in his computer saying someone would call me. It has now been 14 days with no call.Review fromLisa D
Date: 12/16/2022
**** is awesome. The windows are high quality. I am very happy with my purchase.Universal Windows Direct of St. Louis
Date: 12/30/2022
****, we are thrilled to hear **** provided you with a professional experience. Thanks again for choosing Universal Windows Direct for your home-improvement project.Review fromSuzana D.
Date: 12/10/2022
The process is great and sales representative **** is very nice and explained well detailed of the product. Look forward to have new windows with energy efficiency and will block the noise also. And they have a lifetime warranty!Universal Windows Direct of St. Louis
Date: 12/15/2022
******, we are thrilled to hear our sales representative **** provided you with such a professional experience. If you have any questions, please don't hesitate to reach out.Review fromChris H
Date: 12/09/2022
Very ***********************! Would highly recommend! They were very polite and cleaned up everything before they left.Review fromkanda r
Date: 12/01/2022
Worst experience ever windows measured wrong we have been dealing with this for since June *************************************************************** and my husband will never recommend this company to anyoneUniversal Windows Direct of St. Louis
Date: 12/15/2022
*****, we are truly sorry to hear we did not meet your expectations during this experience with us. To discuss this experience further and get assistance resolving your concerns directly, please email our team at **************************************************************************************Review fromElizabeth A
Date: 11/30/2022
From start to finish a very professional experience. Everyone was very nice. The finished product looks amazing and was delivered earlier than estimated.Universal Windows Direct of St. Louis
Date: 12/15/2022
*********, we are thrilled to hear our team provided you with such a professional experience from start to finish. Thanks again for trusting Universal Windows Direct for your home-improvement project.Review fromLandon W
Date: 11/17/2022
Showed up when scheduled. Did a very nice job with 17 window replacements. Left our home as clean inside and out as was when they arrived. Very nice windows from universal windows direct.Universal Windows Direct of St. Louis
Date: 12/15/2022
******, we appreciate your kind words and trusting us with your home improvement project. Thanks again for choosing Universal Windows Direct for your replacement window needs.Review fromAaron B
Date: 11/11/2022
Excellent installer! Disappointed with customer service prior to install when I encountered a problem. Never a response from customer service??. Never understood the advertisement buy one get one free. Pricey windows, hope they last and perform like the other windows I purchased years ago! Decided to go with another vendor only because of the poor customer serviceHope UWD is watching ??Universal Windows Direct of St. Louis
Date: 11/17/2022
*****, we are truly sorry to hear we did not meet all of your expectations here at Universal Windows Direct. This is not a representation of the service we aim to provide our customers. If you wish to further discuss how we can improve moving forward, please let us know at **************************************************************************************
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