Reviews

Review Details

• Review fromJeanette B

  Date: 12/01/2024

  After hearing promotional ads on tv and radio, I decided to reach out to *** for a quote for six window replacements. It started off great for calling and returning calls to schedule an appt. and one was set for 9/7/24. The rep. ****** came out was really good. She was pleasant, respectful, and considerate of my needs. I told ***** I would consider the quote and decide by 9/9. On 9/9, I delivered the news that I would need to wait for the replacements because of the expense. ***** asked that I keep her in mind for a future time. On 9/11, I received a call from a guy representing *** who works with the project managers (PM) there. He stated that PM can sometimes offer specials and rebates that can help make projects more affordable. He asked me if a PM could discuss available options with me. I agreed and a call was scheduled for Thu evening on 9/12. The *** ****, called as promised and we had a good discussion about the project and pricing, I asked **** to get back with me on Mon 9/16 at 7 PM and he agreed. At this point, I was ready to close the deal and waited for ****** call. He NEVER called me back even after I left VM msgs. for him on 9/23 and 9/30. I contacted ***** on 9/30 and explained the situation. ***** apologized and stated she would speak with her mgr. and give me a call back. I have NEVER heard back from ***** or her mgr. By this time, I feel very disrespected, and on 10/22, I called UWD's main line and explained the situation to the ***. She informed me that a sales mgr. **** will call me back soon. Again NO call received. My conclusion is that I have been "ghosted" and I do not know why. In all my years dealing with businesses, this is the first time that something like this has ever happened. I am clueless about ***'s behavior. I am sure there are others who will take the job. I don't usually write this type of complaint, but thought I should as a warning to other potential customers.
  

  Universal Windows Direct of St. Louis

  Date: 12/03/2024

  Hello, ********. Thank you for making us aware of your experience with us. A manager has been made aware of your situation and we are working on the best resolution. We will be in touch with you shortly. We appreciate your patience with us at this time. -SS

• Review fromTina B

  Date: 09/09/2024

  absolutely TERRIBLE service after the sale. i replaced all 26 windows in my ********* slider. I paid over 40k. the windows took 2 months to get install set up. i was told 4-6 weeks. after the slider was installed, i was told it came with the wrong parts so i was unable to lock my door. 3 installers now also know that my home doesn't lock and know every square inch of my house and what i own because they have installed windows in every single room. installers put in the work order for the correct parts and said it would be a week or so to get them corrected. one WEEK of not locking my house up. After a week and no correspondence, i reached out to my sales person. i got a call back from **** and he said he would have someone reach back out to me to get the service call taken care of. at that time i told **** that we missed one basement window when he placed our order and that I wanted to order the other window so ALL of my windows were new. He told me June 21st that it would be "around $500" because he should be able to honor the same coupon when i purchased the other 26 windows in April. He was to call me back the following day to place the order over the phone. i never heard back from ****. I reached out repeatedly through ************* & even had the service tech that came for the sliding door repair put in a note about ordering my other window. after months of reaching out to ****, i FINALLY got an email back from him in Sept letting me know the window was going to be 1400. When questioned about it, he asked if I had it "in writing" that he said that. of course I did not because I took him at his word on the phone . needless to say, i did NOT order the window. It is a slap in the face after spending the amount of money that i did to get that kind of customer service. I should not have to beg a company to sell me a window. But i guess in this case they had already replaced all the windows in my home except one so why bother with customer service.
  

  Universal Windows Direct of St. Louis

  Date: 09/16/2024

  Thank you for taking the time to share your feedback with us. We genuinely appreciate your input and apologize for any inconvenience you may have experienced. Your satisfaction is our priority, and we would like to address your concerns promptly. To discuss your feedback further or to resolve any issues, please feel free to contact our customer service team at ************** or *************************************************************************************** We value your business and are committed to ensuring your experience with Universal Windows Direct is positive. Thank you for bringing this to our attention, and we look forward to the opportunity to make things right. -SS

• Review fromCharles S

  Date: 04/26/2024

  Buy Two Get Two is what they run on TV non-stop. It's a Joke. Unless their windows are $2500 a piece... Bait and Switch.
  

  Universal Windows Direct of St. Louis

  Date: 05/06/2024

  Hello. Thank you for your feedback. We are sorry to hear we were not able to meet your budgetary needs. We do consider a number of factors and resources before estimating a project's cost so that we can continue to offer the most competitive price installation to a homeowner. Best wishes on the completion of your window replacement.

• Review fromRick H

  Date: 02/17/2024

  ***** did an excellent job explaining all the features of the windows as well as the benefits that come from doing business with Universal Windows. She was courteous and professional and we would recommend her to anyone looking to invest in new windows.
  

  Universal Windows Direct of St. Louis

  Date: 02/22/2024

  ****, we are thrilled to hear of your experience with our sales representative, *****. Thanks for your kind words of this experience and considering Universal Windows Direct for your home-improvement needs. Please don't hesitate to reach out if you have any additional questions.

• Review fromJohn F

  Date: 02/09/2024

  Outstanding ***************************** and Installation of our new windows. What a difference they make. Our installer was very knowledgeable and well versed in removing and installing our windows. The installer cleaned up after each window was replaced and left no trash outside. The salesman was very knowledgeable as well when he visited our home. He explained and demonstrated how the new windows would work and the warranty that comes with the new windows. I would highly recommend Universal Window.
  

  Universal Windows Direct of St. Louis

  Date: 02/14/2024

  ****, we truly appreciate you sharing this feedback of your experience with our team from start to finish. Thanks agin for choosing Universal Windows Direct for your home-improvement needs.

• Review fromNatline B

  Date: 02/02/2024

  This morning we had a wonderful experience with getting our windows installed. ************************ and ****** came on time, installed the windows in just under 4 hours AND it was 12 windows total!!! What?!! And very nice and pleasant to speak with! I absolutely love my windows! ??. Thanks so much guys AND thank you Universal Windows Direct!
  

  Universal Windows Direct of St. Louis

  Date: 02/07/2024

  Natiline, we are thrilled to hear of your exceptional experience with our installers ******, *****, and ******. Customer satisfaction is our number one priority here at Universal Windows Direct and we couldn't be happier to hear of the joy of your experience with us. Thanks again for trusting us for your new windows.

• Review fromKim O

  Date: 01/31/2024

  *** was extremely helpful and pleasant. He explained everything and listened to all of my concerns.
  

  Universal Windows Direct of St. Louis

  Date: 02/07/2024

  ***, we appreciate your kind words regarding your sales experience with with our representative, ***. Thanks again for considering Universal Windows Direct for your home-improvement needs. Please don't hesitate to reach out if you have any additional questions.

• Review fromRoz B

  Date: 01/18/2024

  Very professional & Jordan * did an excellent install. Kudos to Universal Windows??
  

  Universal Windows Direct of St. Louis

  Date: 01/24/2024

  Roz. we appreciate your feedback of this experience with our team. We are thrilled to hear of the professionalism displayed by our installer *************** Thanks again for choosing Universal Windows Direct with your home-improvement project.

• Review fromZach S

  Date: 01/11/2024

  Had them do two different houses. The windows are very good quality and the salesmen are very professional and nice. Full of information and very knowledgeable about the windows and other things the company does.
  

  Universal Windows Direct of St. Louis

  Date: 01/12/2024

  ****, we appreciate your kind words regarding this experience with our team here at Universal Windows Direct. Thanks again for trusting us with your home-improvement needs.

• Review fromCarol W

  Date: 01/11/2024

  I liked my sales representative ****. She was very knowledgeable and worked with me to get a reasonable price. And she was able to get the payment broken down for me. Im excited to get my new windows.
  

  Universal Windows Direct of St. Louis

  Date: 01/12/2024

  *****, we appreciate your review of this experience with our sales representative ****. Thanks again for considering Universal Windows Direct for your replacement window needs. We can't wait for you to be loving your new windows.