Reviews

This profile includes reviews for Express Scripts's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Express Scripts has 173 locations, listed below.

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  Express Scripts

  1 Express Way Saint Louis, MO 63121-1824

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  Express Scripts

  7909 S Hardy Dr Ste 106 Tempe, AZ 85284-1112

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  Merck-Medco RX Services

  PO Box 747050 Cincinnati, OH 45274-7050

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  Merck-Medco RX Services

  PO Box 145300 Cincinnati, OH 45250-5300

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  Express Scripts, Inc.

  6220 Old Dobbin Ln Fl 2 Columbia, MD 21045-5812

Review Details

• Review fromKarren S

  Date: 09/13/2024

  After many years of using Express Scripts for my two meds they discontinued mail order on them. They did nothing to notify me. Website said delayed. After many calls , I talked to a supervisor. She said PROBABLY was no longer offering mail service. Tried to get one med transferred....they couldn't even do that successfully. So instead of paying for 90 days which was cheaper, I'm paying for 30 days at the same price. They said they don't send out letters to let clients know about changes. Terrible business practices. *******************************

• Review fromSonya M

  Date: 09/12/2024

  0 Stars!!! ****************. I received the incorrect dosage from them, thank goodness I questioned it and called the pharmacist they were in shock, if that wasn't enough, they said I had to mail it back to them and wait until they received the incorrect one for the to send me my actual prescription. I miss over one week of my medication and the didn't seem to care or try to resolve their mistake any faster. The medication to be returned was there in one day and nobody called me to let me know they received it. When I called I was on hold for over an hour for them to figure out what the hold up was adding another week of missed medication. They kept placing me on hold asking me to repeat myself multiple times because they didn't understand and kept saying they already send me my medication, THE WRONG ONE!!! Then they come back and say that they have to start the process all over again and I have to wait 48 hours for someone to call me back. **** down this company!

• Review fromKristen S

  Date: 09/11/2024

  I would suggest someone look into this company. The lack of response is nonexistant. They fail to send and respond to requests for immediate resolution. We are required to take immuno suppressive drugs prescribed and they fail every month.

• Review fromJa T

  Date: 09/10/2024

  ZERO STARS WOULD BE A MORE ACCURATE RATING! THE WORST SPECIALTY PHARMACY ON THIS PLANET! I WASTED WAY TOO MUCH OF MY TIME DEALING WITH THE REPETITIVE AND INCOMPETENT PEOPLE WHO WORK THERE! OPTUM SPECIALTY IS SO MUCH BETTER BUT UNFORTUNATELY MY NEW INSURANCE DOESN'T TAKE THEM!

• Review fromJeremy H

  Date: 09/10/2024

  Terrible I've been trying to get my medication since ***** have had prior authorization from my doctor the whole time and they consistently come up with a different reason they can't schedule delivery making me jump through hoops for medicine that is paid for already meanwhile I'm getting sicker and sicker this place is terrible and a curse to have to deal with I absolutely hate them.

• Review fromCaitlin K

  Date: 09/10/2024

  Truly the worst- their automated phone service never works, they text you to refill an rx and it doesnt go through (why even offer it??) the actual people when you can finally speak with them never know what they are talking about. Even the drug companies have admitted that accredo literally will not take their calls. If my insurance offered any other speciality pharmacy, I wouldnt be using them.

• Review fromMarc T

  Date: 09/10/2024

  The worst. Different story every time. Lies. Doctor told me theyre under investigation for misleading patients in endless loops.

• Review fromBarbara W

  Date: 09/09/2024

  They make billing errors and make you the one responsible. They hold your medicine hostage until they figure out their mistakes . Then when you finally get everything cleared up they tell you your medicine is on hold because it is to early to call the day before its due and they will overnight it. WTH!!

• Review fromAmber M

  Date: 09/06/2024

  Horrendous customer service - ********************** will ignore emails and hang up phone calls. Every single prescription has been delayed in the several years I've been forced to use this service by my employer/insurance. Every month for every prescription, I have to call my prescribers and Express Scripts several times to get E.S. to fill my prescription. They also frequently cancel orders without explanation or notification - these instances take at least 5 calls to E.S. and my prescriber to work out the issues.

• Review fromSally F

  Date: 09/06/2024

  My insurance requires me to use Express Scripts after the 4th fill of long-term medication or I will incur a penalty. At this point I am planning on transferring all of my medications to a local pharmacy and pay the penalty because of my bad experiences with Express Scripts. But the kicker is even though Express Scripts is the pharmacy manager, they claim that they can't tell me what that penalty is until I fill the prescriptions elsewhere!If I could rate Express Scripts negative stars I would. If I could file a complaint I would. I have had ongoing issues with them not refilling my medications and not doing their due diligence to reach out to my doctors office to get resolution on prior authorizations and other requirements they have. Every time I call them they claim they don't do outbound calls and that my doctors office has to call them. Yet every time I relay this to my doctors office I am told Express Scripts is the pharmacy manager and they should be the ones reaching out, especially since they have a separate prior authorizations team. Express Scripts will then also claim that they HAVE reached out to my doctors office, yet my doctors office says they never received any communication from them, even after verifying the contact info. The only time I've gotten anywhere with Express Scripts is when I've requested to speak to a supervisor, and even then the supervisor proceeds to ask ME what I want them to do. Why would I as the patient be advising the pharmacy manager on what to do??? I'm not a medical professional, I have no insurance background, all I know is I need my medication and you're making it difficult for me to get it! Incompetence is an UNDERSTATEMENT.