Reviews

This profile includes reviews for Express Scripts's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Express Scripts has 173 locations, listed below.

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  Express Scripts

  1 Express Way Saint Louis, MO 63121-1824

• 

  Express Scripts

  7909 S Hardy Dr Ste 106 Tempe, AZ 85284-1112

• 

  Merck-Medco RX Services

  PO Box 747050 Cincinnati, OH 45274-7050

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  Merck-Medco RX Services

  PO Box 145300 Cincinnati, OH 45250-5300

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  Express Scripts, Inc.

  6220 Old Dobbin Ln Fl 2 Columbia, MD 21045-5812

Review Details

• Review fromMarc M

  Date: 08/05/2022

  Unresponsive. Incompetence. Its your doctor, no wait its your insurance company. Oh we dont know.

• Review fromLinda H.

  Date: 08/05/2022

  This company should be put out of business. It is
  unscrupulous and unprincipled. My daughter was prescribed 42 tablets of
  an antibiotic. They only supplied 27. They wrote the correct
  prescription details on the container. I didn’t notice the discrepancy
  until she’d started the course. I called them. Their staff, no doubt
  poorly paid and trained, weren’t able to explain the issue, then they
  passed me from one staff member to another and then they informed me
  they’d partially filled the script because my plan only allowed 27
  tablets. I told them it was negligent to not have informed me of this
  before my daughter started the treatment. They had nothing to say on
  this. They seemed quite happy for her to take an incomplete course of
  antibiotics. One staff member told me to get the doctor to send another
  script for the remaining tablets. I did that but sent it to an actual
  pharmacy. They just told me that Express Scripts is now only allowing 9
  tablets to be covered. Beyond a joke. They are a scourge on the
  healthcare system and we should all be lobbying for them to put out of
  business. FTC is already looking at them. The CEO earns $13.8 million.
  Meanwhile a child with a gastric disorder can’t get her full course of
  antibiotics. Disgraceful.

• Review fromNedra G

  Date: 08/05/2022

  Express scripts has become big business and is not here to
  serve it's customers. I had three scripts that my doctor faxed in to
  them. When I checked the price of what it was going to cost me to fill
  them it was going to be over 250.00. I checked what it would be to fill
  them in a local pharmacy. It will be less than half the amount. It is
  totally unbelievable. Why do I even have insurance. For those who do
  not know, Express Scripts has been purchased by ***** Insurance company.
  In doing that it has become a money making machine, not a sevice for
  it's customers. When I had a customer service person from ***** price
  my scripts with them and then with a local pharmacy they are the ones
  who recommended that I go with a local pharmacy. That really tells me
  that they really aren't there to serve us. I get it that the scripts
  aren't the right teir for the lowest cost but, come on, twice the amount
  as the local pharmacy. What is the matter? ***** still has to pay for
  part of script when it is purchased locally so what is the problem?
  Why the higher prices through Express Scripts?? It seems really
  strange. I can't wait until I am allowed to change Part D insurance
  companies. You can bet that I won't be going with *****/Express
  Scripts. I will warn everyone I can to stay away from them!!

• Review fromDan M.

  Date: 08/03/2022

  Without question the most incompetent specialty pharmacy in the world. It takes at least ***** hours on the phone from myself, our physician nurse, and the pharmacy liaison from our providers office to get any refills. Even when prior authorizations are documented and completed in advance they are still unable to figure out how to ship the refill of a medication for my son. This happens with every single refill and he is always missing weeks or months of his medication before we actually get them to figure out how to ship this. Our hands are tied because they are the only specialty pharmacy we are allowed to use through our ******************** policy. Horrible horrible horrible company that should not even be in business due to complete incompetence of their staff!

• Review fromMichelle E

  Date: 08/02/2022

  What a Joke this company is! If you ever need a medication filled through this company be patient. The process is ridiculous. You confirm your shipping address at least once through their company and then prior to shipment they contact you again to confirm your shipping address. I was told one week there was a expedite placed on my order since I needed it in 13 days and I was told there was an expedite placed in the system at that time. When I called the following week I was told a prior authorization needed and that was in the review process that could take up to 72 hours from receipt. I don't understand why if there are already 74 negative customer reviews this process continues to be this time consuming and this company continues to be in business.

• Review fromJames C

  Date: 08/02/2022

  I'm only rating 1 start because I can't rate zero. I only
  found out about this company because they reached out to me to verify my
  address. Turns out they somehow, likely due to the fact that they're
  owned by Cigna, managed to get ahold of a script I filled on 7/8/22 and
  faxed a request to my Dr for the same script on 7/16/22; the script was
  filled for 90days the first time. My doctor's office sent the script to
  them as it is a med I've been on for years. Other than being owned by
  Cigna, and my having Medicare Cigna Rx, I have no idea where else they'd
  have gotten all my information, including insurance which I don't even
  think my doctor's office has since it's for Rx, let alone known who to
  fax the request to or exactly what to ask for. I didn't even know
  Medicare Rx plans allowed for mail order. I would suspect this company
  has made, will make, or is walking a thin line on HIPAA violations.

• Review fromGail G

  Date: 08/01/2022

  I am being billed for a 90 day supply for the second time,
  but only receiving 30 days of medicine. They have nowhere where when
  ordering a prescription you can request a pause or to be notified if the
  Docs did not properly write RX for 90 days (as opposed to 30 days with 2
  refills), they just fill the scrip for 30 days and then tell you when
  its being shipped that you will owe the 90 day cost.
  This is the second time this has happened to me, with the same medicine.
  I have no way to see what my Doc wrote, or ask them to hold and correct
  first, I just get screwed again. What right have they to charge me
  triple the cost? I could be a bit more sympathetic if I had a means
  beforehand to prevent this, but I cant. nor can I even message them
  ahead on an order.
  Their customer service is horrible otherwise as well, as it takes
  forever to argue with the bot to even get to speak to an agent.

• Review fromLoriAnn W

  Date: 07/29/2022

  I have been trying to get a refill for an important medication for my son for 2 weeks. They bounce around about why it isn't ready yet. My insurance hasn't changed. The doctors script hasn't changed, they are just vastly incompetent. The customer service representatives are very nice but they can't seem to get any support from the company. How are they even is business?

• Review fromInara A

  Date: 07/29/2022

  I am using Accredo as my specialty pharmacy and this is the most horrible experience any patient could have. They harasss you with calls and leave VM in the middle of a workday. You pick up the phone thinking it is something urgent regarding your medication and there's a voice message asking to call back for more information to talk to a nurse advisor. This happens every single day! I don't need a VM to ask me to talk to a nurse advisor! I will do that when I feel the need!! STOP HARSSING PATIENTS!!!

• Review fromEileen O

  Date: 07/27/2022

  I have called every day for three weeks to get my medication shipped. Every day they tell me it is just waiting pharmacist verification and I will receive a call within 24 hours to schedule shipment but I never do. Noone can fix the issue and I still don't have my medication. I have multiple sclerosis it's not a joke to be without medication this long, there is no sense of urgency whatsoever. It's insane that I'm at risk of relapsing because they are so incompetent, a company this poorly run has no business being in pharmaceuticals where people desperately need their medication. They need to be shut down for the well being of the general public.