Reviews

This profile includes reviews for Express Scripts's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Express Scripts has 173 locations, listed below.

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  Express Scripts

  1 Express Way Saint Louis, MO 63121-1824

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  Express Scripts

  1045 W 6th St Pueblo, CO 81003-2315

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  Accredo Health Group

  2 Boulden Cir Ste 1 New Castle, DE 19720-3492

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  Medco Inc.

  653 Kingsley Ave Orange Park, FL 32073-5467

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  Merck-Medco RX Services

  PO Box 747000 Cincinnati, OH 45274-7000

Review Details

• Review fromJoanne D

  Date: 09/19/2024

  This is the worst drug plan ever! They do not coordinate all medications to be ready for refill at one tine, then they send them out at different times so that u never know when they are coming and the heat of the summer in metal mailboxes can ruin your drugs! Then u are still misdingbo e or 2 drugs and havevto ho thru the psi ful process of calling them again ! When u call them they waste your time and no matter what u r calling about , it takes 45 minutes out of your day !

• Review fromKL B

  Date: 09/19/2024

  Terrible experiences with Accredo. Similar to other complaints. They schedule a drug and it never shows up. I call, order was stopped without notifying me. Order again, doesn't show up. Three times the order was stopped without notification to me. Each time they give me a delivery date and say there is no issue at the time of ordering. Now I will be without medication while traveling for the next 6 weeks. Tried to talk to a pharmacist about what I should do since I can't get the medication, no response.

• Review fromWilliam E

  Date: 09/18/2024

  1 star is generous. When you do get a representative on the phone, they do the bare minimum. After two months I finally got a supervisor and still they have not sorted out the matter. I still do not have my medication for my auto immune disorder. It's a shame that I can't even take my business elsewhere because my health insurance through my employer mandates that I use Accredo. All I need them to do is use my updated Health Insurance information and they can't seem to manage it. I've been on 3 way and 4 way calls between all of the various parties involved. Still no resolution. They are telling the physicians office that they have texted me about fulfilling the subscription but that is a lie. Then I call and they tell me that they are not my specialty pharmacy and I need to contact someone else. Never ending shoving off the responsibility. They don't want to fill the subscription. I'm astounded at our healthcare system, and how it keeps companies like this in business.

• Review fromLisa F

  Date: 09/17/2024

  They have taken payments and not released any medication. They also state they do not show payments made. It is such a scam. They simply dont care

• Review fromWalter D

  Date: 09/17/2024

  Prescription lost in the mail and their solution was to refill in 7-10 days AND I pay the copay again. Explanation, its our policy. After 90 minutes and speaking wit 2 supervisors they authorized 7 pills at the local pharmacy.providing I get my ** to do a prescription. Unacceptable and uncaring. I hope my ******** ************** **ops these guys for 2025.

• Review fromWhitney B

  Date: 09/16/2024

  I'm writing this review to share my incredibly frustrating experience with Accredo and Express Scripts. These companies seem to exist in a parallel universe, completely unable to communicate or coordinate with each other.One of the most infuriating issues I encountered was Accredo's creation of an alternate account for my ***************************** without my knowledge or consent. This account was inaccessible to anyone unless I escalated the problem, a process that was required for every single refill. It's as if these companies were intentionally trying to make things as difficult as possible.The employees at both Express Scripts and Accredo consistently demonstrated a lack of knowledge about their own jobs. When I called to refill my prescriptions, I was repeatedly told that my doctor had canceled the refill, only to later discover that the pharmacy had actually canceled it due to a missing prior authorization. Even more frustrating, some Express Scripts employees were able to find the prior authorization, while others couldn't, leading to endless confusion and frustration.Dealing with these companies has been a significant time-consuming ordeal. I've spent hours on the phone, often having to take days off of work just to resolve simple prescription issues. Express Scripts' sudden requirement for prior authorizations for every refill has turned what should be a routine process into a nightmare.Thankfully, my doctor's office has found an alternative way to fill my prescriptions without involving Accredo or Express Scripts. I sincerely hope that others can avoid the same level of frustration and inconvenience that I've experienced

• Review fromJonathan G

  Date: 09/14/2024

  Two months and still waiting on my medication. Nothing but lies to my physician and I about my prescription. Read all of the other reviews about Accredo. They are 100% spot on. Terrible company and in my opinion, ********************** should end their association with this organization immediately. ***** this company if you need to feel better!

• Review fromChristen S

  Date: 09/14/2024

  If I could give them zero stars I would. Absolutely the worst pharmacy I have ever dealt with. I have to call them every 3 weeks because there is always some kind of problem ordering meds. Also please tell me why it takes 5 to 7 business days after receiving prescription to be able to order when other pharmacies can do it with 24 hrs. Also every time you call its 24 to 48 hrs for it to update in our system and thats is if you get someone who even knows what they are talking about. If you can avoid using them, do it!

• Review fromAvery L

  Date: 09/13/2024

  Accredo customer service representatives are nice, but they are useless. I am now 3 and a half weeks late on my prescription. Luckily, it is not a life or death situation because if it was, I would be dead by now and they would continue to assure me that they would call me in ***** hours. I have called on: 8/22/24 8/28/24 8/30/24 - two times because they told me I would hear from them by the end of the day 9/3/24 9/6/24 9/9/24 9/10/24 9/13/24 I have spoken to various representatives and supervisors-- everyone tells me ***** hours and I will be called to schedule my medication. At this point I do not believe that the pharmacy actually exists because they have scripts that give you the run-around. The system is never "updated," the vital information is always "missing," or some other excuse that prevents you from receiving your ************* insurance has approved this prescription and is fully covering it. My doctors have called multiple times on my behalf, and so has my copay coverage provider-- there is absolutely no excuse for me to still have no medication. My medication is to prevent joint inflammation caused by an autoimmune disease. Without it, I struggle to bend my fingers. This medication is $7,000 a month if I do not use insurance, and unfortunately ********** Blue Shield uses Accredo. If your insurance uses Accredo, you might as well go unmedicated. I am going to escalate this until I am able to receive my medication without hassle or until Express Scripts/Accredo is no longer in business.

• Review fromJared L

  Date: 09/13/2024

  This is seriously one of the worst online specialty pharmacy I have ever dealt with. I can not choose another pharmacy due to my current insurance health plan; however, if you can, please try to avoid this pharmacy at all costs. I am 3+ weeks overdue on one of my medications. I had to call Accredo to place an order with the PA number and all my insurance information, now 2 times. Accredo promised me my medication on 9/11/2024, but upon my review of their portal, they decided to randomly cancel it without even warning me, or even giving me a call. We now have to go through the whole PA process again for the 3rd time, which will take a another 1.5 weeks, placing me 4+ weeks without my medication. If you need anything rushed for your medication, I highly DO NOT recommend going through Accredo. Terrible customer service. Answers that have no explanations, which can lead to a lot of miscommunication and confusion. I have never been so disappointed in a pharmacy who can not take simple instructions before. I wish I had Optum RX back, because they are extremely coherent and can follow simple patient instructions.