Reviews

This profile includes reviews for Express Scripts's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Express Scripts has 173 locations, listed below.

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  Express Scripts

  1 Express Way Saint Louis, MO 63121-1824

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  Express Scripts

  1045 W 6th St Pueblo, CO 81003-2315

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  Accredo Health Group

  2 Boulden Cir Ste 1 New Castle, DE 19720-3492

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  Medco Inc.

  653 Kingsley Ave Orange Park, FL 32073-5467

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  Merck-Medco RX Services

  PO Box 747000 Cincinnati, OH 45274-7000

Review Details

• Review fromScott K

  Date: 10/08/2024

  Zero Stars!...Cigna made me use Express Scripts. They made it to were my pharmacy will not longer take the insurance, so i had to sign up, they took my money, twice now, but i have yet to receive a single prescription. When i call, i get "I don't show you in our system". But yet they charge me!So i have had to file this complaint, with the BBB, my work and i have disputed charges through my bank, It's $80 I know i will never get back. I will never use their service or recommend them.

• Review fromJay F

  Date: 10/07/2024

  If I could give Express Scripts zero stars, I would! My medication is a 28-day supply, yet they only allow a refill every 30 daysabsolutely absurd and ridiculous! They keep passing the blame to the pharmacy or my doctor, forcing me to run in circles and make countless calls just to realize the problem is with them. This is the worst service Ive ever experienced, and its no wonder so many people have left them one-star reviews!

• Review fromRandy S

  Date: 10/07/2024

  CVS/Express Scripts are nothing but scams. I can buy Xigduo or Mounjaro from ******* for $15 a month, no coupons needed, but through Express Scripts, they want to charge me $225 or $75 monthly. This is pure robbery. Express Scripts forces us to pay full price after three refills from a local pharmacy, and they can't even match *******'s price or let us keep buying locally. I hope CVS/Express Scripts goes out of business so they can't keep forcing their inflated pricing on customers. After countless calls to customer service, the pathetic excuse I got was that ******* should've charged me $90! Seriously? Im now going back to my doctor for new prescriptions just to get around their absurd rules and continue buying from local pharmacies. This business model is a complete rip-off, exploiting customers for profit. S**** your shady practices!A lot of the services we get through Aetna are actually cheaper if we just tell providers we dont have insurance. These co-insurance fees and yearly deductibles are a complete scam designed to help employers cut costs while draining our pockets. Its only a matter of time before people wake up to this fraud. The disruption is coming, and its going to knock these industry scammers off their pedestals. Were better off saving our own money and paying directly, rather than continuing to waste it on these insurance con artists

• Review fromBob D

  Date: 10/07/2024

  I'd give them negative 1 millions stars.This is the MOST INCOMPETENT group of people I've ever worked with!!! It's been a month and a half of me trying to get them to sort out a prescription. Every time I call them, I either get different answers to the same questions, or they throw another piece of the jigsaw puzzle at me, or tell me to call one party or another. The poor **** who answer my calls are clueless. Today, after talking to them multiple times, I find that they're shipping the order at the wrong address, and the guy on the phone tells me that the shipping date is today, so he's not sure if he can fix the problem. His supervisor just put in a request to correct the shipping address, but she is also not sure if this will work. This is a $6000+ medication that my child needs by the end of this week, and I'm at the mercy of these idiots trying to figure out if they can ship it to me or not.These guys need to be investigated and put out of business. This is some third world country BS.

• Review fromValarie P

  Date: 10/07/2024

  If only there was an option for zero stars. This is the only option of a pharmacy with our insurance. They with hold medication until billing is sorted causing misdoses.

• Review fromHarrison H

  Date: 10/05/2024

  This place is completely subpar compared to other pharmacies. I called them to ask about why a prescription was put on hold, and one staff would say that the prescription is in the system and another one (within 15 mins apart) would say it's not. Which one is right? Which one is the correct answer? I spoke with **** and ***** today. Both did NOT help me address the medication problem. They literally wasted 1 HOUR of my time. Express scripts is a shame to the medical community. Call time: 10/5/2024, 11:30 AM, PST.

• Review fromSean B

  Date: 10/02/2024

  Very similar experience to the other one star reviews. Medication delayed / not provided even when informed of risk of missing a dose. No solutions offered. This has to be borderline negligence and they should be held accountable for their irresponsible behavior.

• Review fromShelley R

  Date: 09/30/2024

  This is about Accredo which is owned by Express Scripts. They are beyond incompetent. They are are liars and they really couldn't care less whether your health is suffering because you can't get your meds. My sons have gone without medication for a while because Accredo promises to send it that day and then cancels it for some bogus reason each time. Every call is at least an hour long because they put you on hold and make you repeat the same information numerous times and they have a long script to read to you and they can't skip it even if they person who transferred you to them and the one before that already read it to you. It's agonizing, Avoid them if you can.BTW - it was not an option to give them negative stars.

• Review fromPaul J

  Date: 09/30/2024

  I'd give zero stars if it was an option.Upon starting a new job, Express Scripts became my prescription provider. Their system had my name associated with the wrong employer and also had incorrect dates. Their customer service team at first didn't understand the issue and it had to be explained several times as if we were talking to a child. Once she finally understood that the system had bad information, the ** *** could not easily resolve this issue. My new employer's benefits team member stayed on the phone with me and Express Scripts for almost 2 hours trying to get it corrected. The Express Scripts ***resentative had to request support 3 times during the call before Bad system, bad customer service, bad provider. I haven't even used their service to get a prescription and I'm already 100% dissatisfied.

• Review fromAdam K

  Date: 09/30/2024

  Worst pharmacy ever. Leaving 1 star only because 0 isnt an option. Getting new prescriptions is a nightmare. Getting them filled per the doctors written prescription is nonexistent, Getting your medicine shipped on time is even worse.