Reviews

This profile includes reviews for Express Scripts's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Express Scripts has 173 locations, listed below.

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  Express Scripts

  1 Express Way Saint Louis, MO 63121-1824

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  Express Scripts

  1045 W 6th St Pueblo, CO 81003-2315

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  Accredo Health Group

  2 Boulden Cir Ste 1 New Castle, DE 19720-3492

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  Medco Inc.

  653 Kingsley Ave Orange Park, FL 32073-5467

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  Merck-Medco RX Services

  PO Box 747000 Cincinnati, OH 45274-7000

Review Details

• Review fromNashilla A.

  Date: 10/21/2022

  I think the main reason I will leave Express Scripts is because their recycling practices are poor. The plastic packing envelopes are not recyclable. It doesn't say so on the envelopes, so I called the company and spoke to a supervisor to find out. He said he did not know, but since it doesn't say so on the plastic packing, then it is probably isn't.
  ****** uses plastic packing envelopes that are recyclable and is usually marked as a "store drop off". So I can then take it to a local grocery store and put it in the recycling bin.
  Express Scripts is sending out material that is hurting the environment, because more trash and more plastic will end up on our landfills and oceans, and will remain there for over 500 years. They are toxic to animals, humans, and the environment according to the Environmental Protection Agency and to many scientists.
  If a supervisor there is reading this, I strongly suggest you do your part in helping, rather than hurting us.

• Review fromCS L

  Date: 10/21/2022

  Worst service ever! My insurance, CIGNA, is making me use this service. My blood pressure is extremely high and Im just hoping I dont die or have a stroke while I wait for my meds!

• Review fromJanice R

  Date: 10/20/2022

  Worst experience ever. Horrible customer service, rude representatives. For the life of me I cant understand why a pharmacist and over rule an orthopedic surgeon! But yes they do. My doctor gave them all the info they needed 4 times and I still get rejected for my knee injections. They dont care how much pain you are in. One top of my celebrex there are days where I take 9 Tylenols. I know Im killing my liver, but I dont have a choice at this point. They will tell you you were approved and several days later I get a recording saying I was rejected. This has happened 3 times. I just hope all these people someday are in as much pain as I am in daily and they cant get the injections their doctor prescribed injections. I could see if I was asking for a drug that was addicting or life threatening, but Im not. Im asking for my knees to be lubricated because they are bone on bone.

• Review fromPatti T

  Date: 10/19/2022

  I have been trying since June to get my Humira filled -- the reps tell me that the pharmacist is waiting for the doctor to clarify-- my doctor has called several times and has been told that everything looks good and does not know the hold up-- one even said that they will be calling me within 24 hours to set up delivery that was last Monday 10/11 I have been calling since last Wednesday and all they tell me is that they are waiting on clarification -- I even talked to the pharmacist ***** on 10/17/22 -- I have spoken to many reps most recent this week has been Keyambra on 10/17 and ************ 10/19-- both were extremely rude, and not helpful ***** said that she does not know the problem, when I asked for a supervisor to file a complaint about her and Keyambra--she said that she would file the complaint for me.. I have Psoriasis, so I get that it is not a life or death situation but imagine if this is happening to people that do need meds that are and can't get them- Bottom line is they do not know how to do their jobs and people are suffering

• Review fromAmy H

  Date: 10/19/2022

  I have extreme frustration with the continued mailing of bills when I've paid this company everything I've owed and verified deducted from my bank account. Before they switched from ExpressScripts to Accredo, I'd have given a 5 star rating. Get your billing right!

• Review fromAudra H

  Date: 10/19/2022

  Would not authorize the generic for my prescription that my doctor approved. They were pushing for a different combo that my doctor wouldn't approve. Shouldn't it be up to my doctor? Shouldn't they approve generics that are the same as the name brand? Awful company. I wish employers would stop using this company.

• Review fromLloyd r

  Date: 10/19/2022

  I have been taking testosterone injections since 2006 after a pituitary tumor removal. When our insurance switched from Medco to express scripts we had a lot of issues. Recently my dr sent over a script for the injection and we didn't hear from express scripts so I called them. They said they never received it. So four more times my dr sent it over and they still didn't get it. They eventually had to do it over the phone. I waited two more weeks, at this time I've been out for a month because this is taking so long, after two weeks I called express scripts and the pharmacy informed me it's no longer available so they canceled it without telling anyone!! Really? Genius!! Now I've been out for 5 weeks. My dr sent over a generic form of the injection a couple days ago and I still don't see it in my active orders. I've been getting this since 2006 why is it such a problem now? The brilliant pharmacist told me if I go too long without it I'll feel fatigue, and sluggish. No kidding!! Above that now I'm a bit irritated!! Is that a side effect as well? Your company started out bad and is only getting worse. Some people rely on these meds. Get it ***************** on members like you to help customers

• Review fromMichael O

  Date: 10/18/2022

  In getting one medication filled here for several years, it has never ONCE just worked. There's always a problem. They never communicate clearly about it. And I always come right up to the edge of running out of an important daily prescription. I've spent cumulatively hours on the phone with them, as has my doctor's ******* It's just a nightmare. Truly staggering incompetence.

• Review fromMelissa T.

  Date: 10/18/2022

  37 minutes on hold last week. Called Dr and asked them to resubmit script. 1 hour 39 minutes on hold yesterday. Told I would get a call within 24 hours. Called me at work today and put ne on hold. This has been on going for 2 years. Automated calls to no where and unreasonable hold times. You get nothing but the run around and out of medication for almost 2 months.

• Review fromJay W

  Date: 10/18/2022

  If I could give this company ZERO Stars, I would!/ Avoid them at all cost. They consistently give me a hard time about getting my prescriptions, especially controlled substances. Their PreAuthorization process is nearly impossible to navigate. When contacted, they say they have contacted my doctor, but there is no evidence that they have done so. The doctor consistently says that no one has reached out to them. When the doctor does fill out the PreAuth form, Express-Scripts OFTEN says that the form / process wasn't followed correctly and declines the prescription without contacting the doctor's **************************************************** first level customer service is generally empathetic, if you can reach them (sometimes I've been on hold for an hour, and often I'm on the phone for more than 30 minutes at a time), but rarely can they assist very much To be *****, with the prescriptions that I am on - I am usually calling Express Scripts WEEKLY to try to get something rectified.If there was a way to get this complaint directly to Express-Scripts, I would....but based on the other reviews here, I can see that it is a lost cause.