Reviews

This profile includes reviews for Express Scripts's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Express Scripts has 173 locations, listed below.

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  Express Scripts

  1 Express Way Saint Louis, MO 63121-1824

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  Express Scripts

  1045 W 6th St Pueblo, CO 81003-2315

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  Accredo Health Group

  2 Boulden Cir Ste 1 New Castle, DE 19720-3492

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  Medco Inc.

  653 Kingsley Ave Orange Park, FL 32073-5467

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  Merck-Medco RX Services

  PO Box 747000 Cincinnati, OH 45274-7000

Review Details

• Review fromAmber B

  Date: 10/29/2022

  I hate that this company does not allow you to communicate with anybody other than people who cannot speak English. What a poor business model to not even allow ** citizens to be your phone people. I do not enjoy calling this place every single month. They threw out all three months of my prescriptions that my doctor sent in and claim that it was my fault and that I need my doctor to send them in every month and not write one for each month and give it to them. I have had extremely hard time of having to call them every single day to ask them where my prescription is and what the delays are and they don't seem to have an answer. I have had them exudited by prescriptions twice and every single time it still seems to take them seven to 10 days to even ************** out. Did you not send me my prescription monthly and now my prescriptions are all screwed up and I don't even know what to do. I thought this was a good idea to use this company, because the insurance wanted me to use them. It is a very cheap and easy option if it wasn't for the fact that they have their whole business run by a bunch of people who can't speak English and don't know how to run a business very well. If I have a prescription and I have to take it daily and I run out and you don't want to ship me a new shipment that's a problem.

• Review fromNan B

  Date: 10/28/2022

  I wish there was a ZERO star. They are awful. **************** is terrible no one knows what the policies and procedures are... Transferring medication was like pulling a tooth out with bare hands! contradicting information, multiple transfers, and unpleasant employees. The cherry on top... there IT department turnaround time for me to access my account which I cant access because of who knows why, is TWO WEEKS. Way to go Accredo! PS. I still dont have my meds... am just tired from the mess...

• Review fromKim O

  Date: 10/27/2022

  Terrible. Predatory. Irresponsible. Difficult to work with due to organizational structure / workflow. Accredo has caused me harm and I don't want them getting one more ***** from me or my insurance, EVER. Accredo is the only specialty pharmacy my insurance recognizes as in network. Constant robocalls when things were going well, wasting time that I, a person with chronic illness, really can't afford to waste. Good people, terrible business model. Now Accredo refuses to send my injections. They claim I owed $1900 to Accredo from May 2021. I did not find out that balance until May or June of 2022. One department @Accredo told me they recommended the balance be removed. Another department says too bad for me, it's my responsibility. They claim they called 4x and sent one letter. Due to their heavy robocalling and terrible organization I did not get notice of this balance owing. I called in June 2021 to ask that my prescription be released to a different pharmacy because Accredo is so difficult to work with. Why didn't they advise me of the balance at that time? Accredo employees were always very helpful and courteous but their business model is predatory and irresponsible. First problem: When I first went on the particular injection, my deductible year had suddenly reset to April 1 instead of Jan 1. Second problem: Accredo says they shipped a medication to me in May 2021 and billed me $1901.58 with my approval. I cannot imagine a Universe in which I agreed to pay $1901.58. Third problem, as noted above, why didn't they information me of my balance when I called them in 2022?

• Review fromChris D

  Date: 10/27/2022

  Been with them 2 years. Have had continuous problems with them verifying insurance, losing my discount prescription info, on and on. What's with you people?? I can call one day about a problem then call 2 days layer and get told something different. You all need to get your s*** together

• Review fromStephanie T

  Date: 10/27/2022

  Debit card information was stolen. Do not give them any billing information over the phone.

• Review fromDuane L.

  Date: 10/27/2022

  This outfit is ****** than a bag of rocks!!! They CONSTANTLY notify me before EVERY shipment that they have put my order on hold because they need to clarify my address!!! I've been dealing with these **** ***** for more than 10 years and they get WORSE every year!!! I'd leave them if I could but they are employer provided (I suppose because they are cheaper) but their service ***** BIG TIME!!!

• Review fromJohn B

  Date: 10/26/2022

  The absolute worst customer service Ive ever seen in my life. Once I found out they were owned by CIGNA I needed no more information. Every time I go for a prescription refill I have to jump through hoops to get it refilled. The company tells me that if you have a 90 day prescription and you dont get it refilled by the 110th day they basically kick it out of their system and it looks at the script like its new again. Every time I have to get a referral to get my medicine through my doctors office. Most of the people you talk to speak broken English and have no concept of the job. This place is an absolute joke! Its almost like the government runs this place I explained the same story to over 15 people in 3 1/2 hours. With absolutely no resolution nor do they care one bit about customers. Highly suggest you stay far and clear of this company if at all possible

• Review fromDesiree B

  Date: 10/25/2022

  How is this company still in business??? Every time I need a refill there is a problem on their end of things. New prescription (which was sent), new auth (which was given), I am having to call them ALL THE ***** I should work there I spend so much time arguing and on hold, no one knows what they are doing there. I am so tempted to stop taking this medication just so I don't have to deal with them anymore. WORST EVER, If I could get 0 stars I would.

• Review fromDonna s

  Date: 10/25/2022

  I am leaving this pharmacy after today's ********,called three times this month and then they want my doctors to keep calling.i have insurance,it covers the drugs .just send them out to doctor as ordered.this place should be investigated

• Review fromAndi A

  Date: 10/23/2022

  Prescription have increased by ****% in 2022. I dont understand how it is legal to only pay for medicine if it is shipped from Express Scripts. I cant wait two weeks to treat infections or get an inhaler that allows me to breathe. We need prescription coverage at local pharmacies.