Reviews

This profile includes reviews for Express Scripts's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Express Scripts has 173 locations, listed below.

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  Express Scripts

  1 Express Way Saint Louis, MO 63121-1824

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  Express Scripts

  1045 W 6th St Pueblo, CO 81003-2315

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  Accredo Health Group

  2 Boulden Cir Ste 1 New Castle, DE 19720-3492

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  Medco Inc.

  653 Kingsley Ave Orange Park, FL 32073-5467

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  Merck-Medco RX Services

  PO Box 747000 Cincinnati, OH 45274-7000

Review Details

• Review fromKay F

  Date: 11/11/2022

  I have tried them 2 different times in the past. The first time they sent me one of my prescriptions I didn't need. The second time the prescription that was sent was late...so I was out of my medicines. Luckily, my insurance doesn't require ** to use them. I feel so bad for those who have no other choice. It costs me a little more to get my meds at Medicap, but it's across the street from where I work. They ensure that all my meds are refilled at the same time...even new ones...they will fill partial so the next month the script will be ready with the rest of my meds. I would never willingly use Express Scripts ever. They are not reliable.

• Review fromMcKenzie C.

  Date: 11/10/2022

  Absolutely AWFUL. Spent 2 months trying to fill a prescription. Scheduled delivery three times and it never went out. By that time, they no longer had a contract with my insurance and I had to find a new pharmacy. Getting my prescription transferred, well, it never happened. They said they would send it twice, didnt, and by the third call said they no longer had my prescription on file. They shouldnt be in business!! Im now a month overdue because they are incompetent and horrible.

• Review fromElli H

  Date: 11/10/2022

  They have tangled my account with someone else's, thus always refusing to refill my prescription due to the "conflicting information" on my account because it has been TANGLED.WITH.ANOTHER.PERSONS.They refuse to untangle it. They also refuse to fill the medications. I don't understand. I spend 2-3 hours on the phone EVERY DAY with them over this issue since AUGUST (it's November 10th, for those wondering) and no resolution. They just keep telling me they "need my doctor to decide what prescription" but the other prescription IS NOT MINE. So your health data isn't safe. Your health isn't safe. And they are a nightmare.

• Review fromJohn H

  Date: 11/10/2022

  Typical mail order pharmacy your insurance forces you to use, garbage. I ordered a rx for my antirejection medication which I CAN NOT miss doses of; they never sent it. When I found out I went on the website and selected 1 day shipping. They charged me $21 extra for the 1 day shipping and sent an email it would be there 10days later. Then I spent a night arranging to pay for the rx for a partial fill from a local pharmacy which cost even more. Im sick of these places. Im sure they caused multiple deaths and will likely continue to. I would give them 0 stars if the system allowed it.

• Review fromBarb L

  Date: 11/09/2022

  Disgusting horrible company. Shouldnt even be in business! I cannot get my medicine! One excuse after another! Its been 4 months now! Can they be reported to some governing body??!!

• Review fromAnthony t

  Date: 11/09/2022

  I tried for 3 weeks to transfer my mother's prescriptions to express scripts. They have incompetent people on top of departments that dont communicate. This made it impossible to get the prescriptions processesed. I finally gave up and went to another company. This is a terrible company and I will never do business with them again! If I could I'd give them a negative rating!

• Review fromIzzy B

  Date: 11/08/2022

  This place is absolutely horrible. I received a call from them yesterday because apparently *************** is using them from now on for Medication for procedures. UT sent the prescription along with the Prior Authorization and they apparently received it. The lady on the phone burped over the phone and was completely unprofessional. She told me everything was approved but they couldnt tell me when it would be delivered to the hospital for my procedure? Fast forward to the next day and a different person called me and said that they never approved it because the Prior Authorization wasnt valid (which isnt true, we have the letter) This is the most unprofessional people and hopefully *************** will go back to the way they used to do it.

• Review fromAndrew S

  Date: 11/07/2022

  I initially had 3 prescriptions with XpressScripts. They attempted to charge me $450 for a prescription that I filled with CostPlus drugs for $20. I moved the $450 prescription to CostPlus and Xpress Scripts cancelled all of my other prescriptions, so I must again go to my doctor and have them re-prescribed. I think this is unethical!

• Review fromLorenzo

  Date: 11/07/2022

  I have been us this company for several years with no issues until this year. My medication would arrive with at lease 1/4 broken. Then in September when I called to refile my RX I was told I had an outstanding balance of almost $3,000 dollars. I set up a payment plan. 3 months later I am still getting letter from them stating that they have been unsuccessful to obtain payment. But they have bill my credit card 3 time. Is this not mail fraud? When I called to ask about it today. I was told that I had a second account that they closed in this spring and turned it over to a collection agency. When I asked why was I not notified about this account also, I was told they sent me e-mails for several months. I never got the e-mails. Why did no one call me? I asked for the number to the collection agency. I was put on hold, but at 5pm they close so the call was disconnect. So no I have to make another call, tomorrow. This will be my 16th phone. While they tell me I own the even more money or another collection agency?

• Review fromErin S

  Date: 11/07/2022

  They are the worst provider of prescriptions. I don't want to use their service ever again. It took them 3 weeks to get out an order that should have been sent in 5 business days. I had to ask my doctor to write me a new prescription because I couldn't wait on scripts. I will never order from them again. I have all this extra medication that I probably have to pay for but this will be the last time.