Reviews

This profile includes reviews for Express Scripts's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Express Scripts has 173 locations, listed below.

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  Express Scripts

  1 Express Way Saint Louis, MO 63121-1824

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  Express Scripts

  1045 W 6th St Pueblo, CO 81003-2315

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  Accredo Health Group

  2 Boulden Cir Ste 1 New Castle, DE 19720-3492

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  Medco Inc.

  653 Kingsley Ave Orange Park, FL 32073-5467

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  Merck-Medco RX Services

  PO Box 747000 Cincinnati, OH 45274-7000

Review Details

• Review fromAmanda S

  Date: 11/16/2022

  This pharmacy is a absolutely terrible!!! I have spent HOURS and when I mean hours, I MEAN 2-3 hrs daily for two weeks every month trying to get my medication filled. I have done everything that is asked, got the preauth, got the prescription to match the preauth (Now I'm being told they don't have to match). EVERY time I fill it they say that I don't have a preauth on file (even though I can see it) and cannot fill my medication. When I ask to speak with a supervisor, they always say the same thing, "I will continue to monitor your account and call you back"----NOTHING!!!! It comes down to somebody not doing their job. I get different responses from everyone I talk to. This medication is supposed to be for my alopecia (autoimmunue) and it is causing a toll on my physical and mental health. I'm ready to take legal action if I can't get my script filled timely next month!!!!

• Review fromCJ G

  Date: 11/16/2022

  This business, in particular their Accredo Specialty Pharmacy, received one star across the board from reviewers. I would give them zero if possible. Think about having to call the *** every week and you'll know how painful it is to deal with this company. Why oh why BBB are you giving them.a B+? I guess money talks.

• Review fromPamela B.

  Date: 11/16/2022

  Mail order unreliable & very poor service.Unable to get prescriptions filled through mail order. I have called 6 times each time they tell me issue has been resolved. 3 days later I get an email telling me to contact them. Doctor ****** has sent them multiple refill notifications. Express Scripts system is whacked, evidently they have no one to fix it. Causing delay after delay in receiving important maintenance medication.

• Review fromScott L

  Date: 11/16/2022

  Worst company ever, terrible customer service. If I left all my scrips to be delivered by them Id be dead!!!

• Review fromGlenn M

  Date: 11/16/2022

  I have never in my life had to deal with a company that's this incompetent. Your doctor will send over a prescription. Then the ***** begins. Express Scripts will say they haven't received it. Your doctor will re-send it. Then Express Scripts will cancel the re-sent prescription, saying it's too early to refill it--because the original one actually did make it into their system. All that takes about 10 days to resolve. Then, the real WAITING begins. It will take another week before they 'process' the medication. You'll call and ask for an update on when it will ship. The customer service reps, who are at home, are often snippy, lie to you and keep putting you on hold. I called today and my rep was playing rap music in the background so loud I could hardly hear him. You NEVER get any useful information from them. Then, you get to the point where you only have a couple of doses of your medication left. You'll call back and the Express Scripts person will tell you to get your doctor to send a prescription for a limited supply of the medication to a local pharmacy so you won't run out. The doctor does it. And GUESS WHAT? Express Scripts will immediately delete your original full prescription, saying your doctor has cut you off from the medicine, which is completely ridiculous. It's absolutely the most incredibly incompetent system I have ever seen. I am not exaggerating. This has happened to me over and over and over. I am so stressed out over it, because I have had cancer, a brain tumor and heart surgery, yet I am constantly running out of my meds because Express Scripts is such a disgusting mess.

• Review fromPam G

  Date: 11/15/2022

  I would give them 0 stars. I have been on rejection medication with copay assistance since ****. Never had an issue with getting medication until I was forced to get my medication from ******* Specialty Pharmacy. I got a bill for 1200$ and after hours of phone conversations and dealing with several people they had to reverse the charge because they were not billing the copay assistance. It's been the same thing that over and over every month!! This is ridiculous! Dealing with them will cause high blood pressure and stress which a person with a chronic disease does not need. The latest episode is a bill for 900$. I need legal assistance to find out what my options are for having to go through the stess and anxiety this Pharmacy has put me through!!

• Review fromTeralind G

  Date: 11/15/2022

  I think I have had 20 phone calls with them to get my order shipped. First they said it was shipped but wasnt. Then they said it shipped but couldnt find a routing number. They said it was shipped to my sons (because we dont get Saturday delivery). So the. I called and asked what happened. So they resent it and I told them 3 times to change it back to us. They didnt do it. So now its to arrive to my sons again. My husbands second trip (4 hours round trip).

• Review fromAlicia L

  Date: 11/14/2022

  Ive been off all meds since Marchput new RX thru they told me it was denied and a few months later ****** got approval letter but was to late because we tried a different med that was administered at the drs office so didnt have to deal with them but didnt work so since ****** 1st rx approved we put it thru againbeen dealing with different answers since ***** get one answer and ****** office gets another both with no rx delivered if u have a choice to use anyone else DO IT!!

• Review fromKaren B.

  Date: 11/12/2022

  I have been started on at least 6 different injectable medications in the last few years that have to be filled by Accredo and every single one of them was a nightmare to get set up. It required me hours of phone calls and excuse after excuse. I have never received a phone call back from the many supervisors that swore they would call me back. Every time I call there is a new reason for what the hold up is. It takes weeks to months to get a medication filled after it was approved by insurance and script sent in by Healthcare provider. Autoimmune diseases are classified as a disability and at this point I believe this is discrimination based on my diagnosis. I will be filing additional complaints to address the discrimination. Any other delay in medical care would cause outrage from every accreditation agency but for those of us on specialty medications are ignored.

• Review fromMorgan P

  Date: 11/11/2022

  Company is not customer focused. When a doctor sends in a refill prescription to a prescription that is already in Express Scripts system, they immediately send the customer an email that the **************************** is on its way. Days later, they check the refill date of the original prescription, and if not in the time requirements, send the customer another email delaying the delivery. It would be so much less confusing if Express Scripts would check the refill dates FIRST, and then send one CORRECT email.