Reviews

This profile includes reviews for Express Scripts's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Express Scripts has 173 locations, listed below.

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  Express Scripts

  1 Express Way Saint Louis, MO 63121-1824

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  Express Scripts

  1045 W 6th St Pueblo, CO 81003-2315

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  Accredo Health Group

  2 Boulden Cir Ste 1 New Castle, DE 19720-3492

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  Medco Inc.

  653 Kingsley Ave Orange Park, FL 32073-5467

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  Merck-Medco RX Services

  PO Box 747000 Cincinnati, OH 45274-7000

Review Details

• Review fromDanielle S

  Date: 11/27/2024

  My insurance requires I have continuous use medication Rxs ordered via mail in 90 day supply using Express Scripts. It is always a hassle to have it ordered or refilled.The doctors send it electroncally, via fax or call it in and Express Sccipts keep saying they do not have any records of it.I have been calling them 3 times a week for the past 3 weeks trying to solve the issue from 2 different doctors and Express Scripts keep saying the doctors are not sending anything to them, even though I have proof they ****** seems they are trying to make it all difficult so the year will end and the deductibles re-set.Express Scripts is a nightmare!It's been a month and both my daughter and I are out of our meds!

• Review fromSherry G

  Date: 11/26/2024

  0 stars. I absolutely hate this carrier. First off my husband was getting a prescription at a pharmacy for his heart medication for $25.00. We went to pick up the rx and we are told now its $400. I was told to call the pharmacy carrier and that they had notes that stated this pharmacy was out of network and to have the prescription transferred to CVS who was a network pharmacy and I would get the medication at the $25.00 price. I did that and the prescription went to up $589.00. *** stated that only had the brand version. I explained to them what I was told they was not trying help said contact the pharmacy carrier. I did that 3 times. One agent wanted to talk to me like I was stupid. I had to let her know, I understand very well and obviously you are not listening. They keep saying this prescription is a specialty drug and has to be a 90 day supply. Had we known this we would had contacted his doctor beforehand. Requested a supervisor she said they could override it and she got permission to do so for a 1 month supply until we got to his incompetent doctors office. She said call CVs back and tell them to reprocess the prescription .I called CVS back they said it was still showing the same price. Called this place express scripts back and spoke to another supervisor he said the request was not submitted correctly and that he had to submit it the right way for approval. They called today said the benefits manager denied the request to override. Yet they have the freaking audacity to ask do you have enough supply to last , no and do you want to speak with a pharmacist about the effects of him not having his medication. We know the effects very well thats why Im pushing to get this supply until we can get to his doctor for the 90 supply. This company dont care about the patients at all. They ask these questions only to say theres nothing they can do, pushing a 90 day supply. Ill be advising my employer this is how the company they choose treats their employees.

• Review fromNikki H

  Date: 11/26/2024

  I was forced by **** to use this company or pay more and be inconvenienced. Walk-in pharmacy would only do 21 days, Express Scripts would do 90. I finally decided to try it with my daughter's meds. Huge mistake. The Rx's never came. She ran out of one that gave her horrible withdraws. I ended up picking her up from school with a rapid heartrate and high *** Dizzy and panicking. When I called ES to see where the meds were, (ordered Nov. 1, called Nov. 12) they told me they had not sent them because there was an issue. When asked why they didn't call me, they said they didn't have my number. Such a load of ***t. I have an account with them, they have the doctor's name that turned in the Rx, and no one can make a phone call to get my number? Send an email or a letter for crying out loud. They had my address. Long story short, I had to get the Rx from my local pharmacy but the drug is controlled and needed to override it. Was a huge hassle. ES said they would one-day deliver it but I didn't trust them. Glad I trusted my gut because it never came. I had to call again a week later. ********* is leaving this company at the end of the year. Not one person there cares if someone lives, dies or suffers due to the complete lack of professionalism from all parties. Lack of problem solving skills and basic understanding of what they're mistakes do to people. I would gladly pay more to avoid this company. I am also shocked at the amount of issues listed here that are falling on deaf ears. This company should be shut down. If you have meds that your life depends on, or that cause immediate side affects when stopped cold-turkey, DO NOT USE THIS COMPANY. It will be detrimental to your health.

• Review fromBarbara H

  Date: 11/21/2024

  When I transfered my prescriptions from Krogers to Express Scripts I never once thought I should first read BBB reviews. My only goal was too obtain my daily prescriptions without having to stand in line at ******* for up to an hour sometimes. I'm 63 with Congestive Heart Failure, COPD and I have a pain stimulator in my lower back to help with my back and nerve problems. Standing/walking limitations are the only reason I wanted to transfer to delivery. Having said that I'm shocked we allow these processes to happen in the ***. I've spent the last 3 hours begging someone to help me. Once I was placed on hold for 28 minutes before I finally hung up (I have a screen shot for proof 28 mins hold time). I repeatedly begged for them to correct their mistakes and ship my medications. They either processed the incorrect MG or they just automatically archived my medication. It was something wrong with each and every prescription I requested. One was a simple antibiotic. Five minutes before closing time I called Krogers and asked them to pull my prescriptions back and allow me to pick them up 1st thing tomorrow morning which the Pharmacist replied "sure no problem". Express Scripts is dangerous and should never be allowed to treat our sick people which have no way of obtaining medications. After reading all of BBB's reviews I'm wondering what purpose they serve since apparently they have done little if anything about everyone's problems. Some of our medications are life threatening! To be treated like this from Express Scripts then logging on here to discover BBB is completely aware...makes me sick to my stomach. This is not acceptable to and for anyone. Hopefully tomorrow I can contact TN governor **** *** and Senator ****** ********* and beg them for help. After discovering Express Scripts Pharmacist and employees work outside of ***************** I suggest shutting them down. I'm also sincerely disappointed in BBB.

• Review fromKIMBERLY H

  Date: 11/18/2024

  Express Scripts has been a nightmare to deal with. They completely botched my order, and Ive wasted over five hours going back and forth between chats and phone calls trying to fix their mistake. Despite being promised a refund, its been over three weeks, and I still havent received *********** make matters worse, the customer service is not only incompetent but also rude. While their medication prices may be lower, the frustration and poor treatment simply arent worth it. Id gladly pay more at a reliable pharmacy like CVS to get the service I deserve.Also be mindful that when you ask to speak to a manager, that you do actually get a manager and not another *** pretending to be a manager, as is what happened with me.

• Review fromKatherine S

  Date: 11/14/2024

  I am filing a complaint about Express Scripts due to repeated failures in processing my medication orders, resulting in dangerous delays. Twice this year, my prescriptions were canceled without notice, forcing me to spend hours on the phone coordinating emergency refills. Each time, I received conflicting information from support and found inaccurate status updates in the app, making it difficult to resolve issues. This poor communication and lack of reliability create serious risks to my health. This company is dangerous and should not be providing care to patients.

• Review fromSteven P

  Date: 11/09/2024

  Worst company I have ever dealt with. If you actually need your prescription go anywhere else but this miserable excuse for a mail order pharmacy. Waiting 2 MONTHS for a prescription I ordered in September. The earliest I will get it is next week and I don't even believe that. **** inept customer service actually told me that the 60 tablets they are supposedly sending me is a 90 day prescription. What am I supposed to do, take 2/3 of a tablet per day? Oh and my prescription from the doctor says I am supposed to take the medication twice a day so it should be 180 tablets not 60. I am convinced the person on the phone still doesn't understand that 60 tablets can't be a 90 day prescription. #MATH??? I could have filled at my local pharmacy in 2 days. Can't transfer the prescription because it is "in the process" of being filled and it is a controlled substance and NYS has all kinds of crazy rules. NEVER USE EXPRESS SCRIPTS. After I get this medication I am switching back to a local pharmacy. I feel really sorry for anyone that doesn't have the option of switching.

• Review fromDonna T

  Date: 11/08/2024

  My every 8 weeks injection of ******* has never been available to order in my profile. The **** say Im all set and its ordered, but the week of the time I should have received a confirmation email I dont receive. I have to call and at that point its where they have to do ***** first morning delivery. They need to have better IT people open access to iur meds in a timely fashion, or leave it open so we can order in the timeframe we ate told to.

• Review fromGerald R

  Date: 11/07/2024

  ***** forced me to use Express Scripts to cover my prescription and said if I used Express Scripts there would be no co-pay. I used Express scripts and they charged my credit card $700 without my authorization and refused to refund my money. I tried to record the call and they refused to talk to me if I recorded the call even though they were recording the call. I will be filing a complaint with the *************************.

• Review fromAutumn D

  Date: 11/05/2024

  They breached HIPPA laws and called my husband to tell him the names of my prescriptions and that they needed more information from my insurance. They didnt even try contacting me. When I called to notify them of this very illegal breach they passed me from person to person like an object just waiting on hold. Nothing ever came of it. I stopped using them completely. Horrible customer service and horrible employee education and compliance.