Reviews

This profile includes reviews for Express Scripts's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Express Scripts has 173 locations, listed below.

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  Express Scripts

  1 Express Way Saint Louis, MO 63121-1824

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  Express Scripts

  1045 W 6th St Pueblo, CO 81003-2315

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  Accredo Health Group

  2 Boulden Cir Ste 1 New Castle, DE 19720-3492

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  Medco Inc.

  653 Kingsley Ave Orange Park, FL 32073-5467

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  Merck-Medco RX Services

  PO Box 747000 Cincinnati, OH 45274-7000

Review Details

• Review fromJen A

  Date: 12/11/2024

  No stars! I am forced to use them for Prolastin-C. It's lies, incompetence, and hours fighting for meds. I've only had 2 easy months. This last go round they sent 3/4 of my meds for the month. 6 phone calls to get the rest. Ridiculous. Most months it is hours on the phone, many people, all different reasons just to get what Eversana did so seamlessly, so I know it is possible.

• Review fromKim R

  Date: 12/10/2024

  As a first time customer, my RX has multiple inconsistencies including the incorrect insurance company and issues with delivery address. After speaking with multiple escalations support individuals the issues were not addressed in a timely manner before the appointment date. I would not recommend using this company.

• Review fromAlexandria P

  Date: 12/09/2024

  Not sure how this company is even allowed to operate, it should be criminal what they are doing to ******** genuinely concerned for patients needing life saving medications and they are put through the ******* all for this company to save a buck. Complete misinformation, runaround, and lies. I had them notate the direction they were giving me, so when I called a few days later, they could see it was different. Management was no help.

• Review fromFILLIA M

  Date: 12/07/2024

  THIS IS THE MOST CHAOTIC, CONFUSED,, INCOMPETENT COMPANY I HAVE ENCOUNTERED.FOR OVER A WEEK I AM TRYING TO GET MY CANCER MEDICATION EARLY BEFORE A TRIP AND I KEEP GETTING DIFFERENT RESPONSES EVERY ******* THERE NOT OTHER COMPANY TO PROVIDE BETTER SERVICE?ZERO STARS!!AVOID USING ACCREEDO AT ALL COSTS

• Review frombridgette M

  Date: 12/05/2024

  I am astounded that Express scripts is even in business. I am curious as to why or how Christis became involved with them. Since day one over year ago the customer service folks are nice but no training none. I just called the you lady told me my employer decides which of my medicines are covered here is the kicker I dont get my insurance thru my job, As I asked if she could have someone call me before I made the decision to change my whole insurance at end of Dec. I was told no Mam we dont have any call back department. I had explained I needed to get back to work. So I had originally called because the same medicine I got last month now this month they are cancelling because I need prior authorization. I dont like change but Im fixing to have to leave Christus health plan because of their partnership with Express scripts. Its bad that I cant change to zero stars

• Review fromMargaret A

  Date: 12/04/2024

  I had a very disappointing experience with this company. I ordered medication, but it never arrived. In a rush, I had to go to ******* to get an emergency refill. Weeks later, I finally received a package, but it contained the wrong medication. When I called customer service to ask how to return it, I was told they do not accept returns. Now, Im stuck with 90 pills of medication I dont need and still dont have my prescribed medication.Tomorrow, Ill need to figure out how to resolve this issue caused by their *************** add to my frustration, I chose to try their service because my HR team mentioned I could save 30% on my refills. Since my medication costs $43 monthly, I thought the potential savings were worth it. However, I later realized that even if they had sent the correct medication, the savings would only be $5 over three monthsfar from worth the hassle Ive endured.

• Review fromAllie G

  Date: 12/04/2024

  Express Scripts is the worst pharmaceutical organization I have ever dealt with. They don't explain about their coverages because they don't want to have to pay anything out of their pockets. Their customer service is a joke to deal with, half the time you cannot understand what the person is saying. The drug that they dictate themselves on how much they are going to cover does not coincide with the methods that are supposed to be followed with the drug. They will only cover an eight-month supply of Wegovy and if additional dosages are needed, they only cover for the dosages for maintaining the weight loss. (1.7 or 2.4)My doctor and I discussed going down on the medication gradually as that was the best plan of action my doctor said was the best. Express Scripts will not allow this, in order for any dosages to be covered after 8 dosages (months) you have to go on the 1.7 or 2.4 dosages and STAY THERE. They do not care if there is a lapse in coverage WHICH is not recommended for this drug. They do not tell anyone of these stipulations and definitely do not explain anything to assist the patient. I plan on reporting them to the *** and to the MANY OTHER organizations that have filed lawsuits against them too. I would think a pharmaceutical company would want to see someone weaned off this medication rather than keep them on the 1.7 or 2.4 dosage with costs more than taking the lower dosages to evidently quit all together. Shame on you express scripts, get some training for your staff and classes for your people to better serve your customers.

• Review fromPhilip B

  Date: 12/04/2024

  Accredo Pharmacy is the most dysfunctional pharmacy I have ever experience. They are consistently fouling up my prescription, can never get to the right person. It takes on average, 1 hour and 15 minutes to get through their convoluted phone system, being transferred to the wrong person at least 5 times before you get to the right person. Then, when you get to the right person, that representative still gets the order screwed up. Prompting me to waste another few hours over 3 days trying to get it right. Service at Accredo is worse than the cable company.

• Review fromLaura S

  Date: 12/01/2024

  Zero stars. Express Scripts has put my life in danger every month by not refilling my prescriptions on time. For example, I went three months without my heart medication, four months without my migraine medicine I spend an hour per day on average talking or otherwise on the phone with them trying to resolve problems. The government or some other oversight or regulatory body should investigate this business. Everyone I know has had similar experiences with this pharmacy. Their main problem is that they dont let you refill a prescription until you have only 1-3 days left. Then you have to call ON that exact day, they tell you to call your doctor for an emergency temporary supplywhich you pay for out-of-pocketthen take what they claim will be 7-10 business days for you to receive it but in reality it could be 3-4 weeks, sometimes never. This is a dangerous business. I am required to get all of my routine medicines through them, and every refill the same things happen. They are always quick to ask if youd like to speak with a pharmacist about the side effects of withdrawal or absence of taking the medicine. Im well familiar with them; it invariably means that I will miss work or end up in the ** or getting an emergency supply (if possible) directly from my doctor. This is a terrible business.

• Review fromCody M

  Date: 11/29/2024

  Called 6 times to get issued resolved on an account that is inactive. I was on hold for 4 hours and 13 min 57 sec. Called on another phone and stated on hold. I recorded every call!! No one knew what to do. 2 people said my account was active 2 said it wasn't. (It's not) my pharmacy and state insurance BOTH told me to call them bc they are a 3rd party liability. They acted like I needed to call anyone else not them. I spoke with a supervisor. She was terrible, and transferred me to wellcare member services just to get off the phone (which I do not have insurance with) lol This place is a scam and thes reviews say it all. This need to be shut down and I will give them my recordings. I have names and times, everything. One lady said too much is all I will say.