Complaints

This profile includes complaints for Groupon, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Groupon, Inc.

  600 W Chicago Ave Ste 400 Chicago, IL 60654-2067

• 

  Groupon, Inc.

  600 W Chicago Ave Ste 400 Chicago, IL 60654-2801

• 

  Groupon, Inc.

  600 W Chicago Ave Ste 620 Chicago, IL 60654-2822

• 

  Groupon Inc.

  Ave. Ponce De Leon #653 Suite 3-B San Juan, PR 00908

• 

  Groupon, Inc.

  148 Lafayette Street, 10th Floor New York, NY 10013

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/24/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a groupon for 5 trips to *************** in November as I had guests coming in from ************. After I purchased it, and called the merchant, I was informed that they will only start their services again a month later. That made the purchase useless. When I reached out to groupon, they informed me that the money I paid is non-refundable. I want a refund or a groupon credit for the full amount I paid for it. I never utilized the groupon.

  Business Response

  Date: 05/01/2025

  Hello *****,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment, along with all internal Groupon correspondence. I also responded to you a moment ago via email from **************************.
  
  Regarding your complaint: I completely understand your concern, and Im truly sorry to hear that the merchant informed you the service would only start a month later, making the Groupon unusable for your planned visit.We sincerely apologize for any frustration or inconvenience this may have caused.
  
  Your request has now been escalated internally. While we typically provide updates within 48 to 72 hours, in rare cases, it may take up to 7 days. Rest assured, we will get back to you as soon as possible with a resolution.
  
  In the meantime, please dont hesitate to reach out if you have any further questions or concernswere here to help.

  
  Regards,
  ********
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:04/24/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *******elled without my prior knowledge. I am only asking for my money back for the services they refused to provide when they had scheduled. I dont want their offer anymore because I will not go through this entire ordeal again to be left stranded and I do not trust their doctor to put any fillers in my face after this event.

  Business Response

  Date: 05/01/2025

  Hello *****,
  
  Thank you for reaching out to us through the Better Business Bureau. Ive reviewed your recent comments carefully, along with all related Groupon correspondence. I also sent you a direct response from ************************** a short while ago.
  
  First and foremost, Im truly sorry for the inconvenience and frustration this experience has caused you. We understand how disappointing it must have been, especially after taking time off and traveling for your appointment.
  
  I can confirm that a refund in Groupon Bucks was issued for this purchase on April 30, 2025. I sincerely hope your next experience with Groupon will be a much smoother and more enjoyable one.
  
  For more detailed instructions and information, please refer to the direct email I sent. If you have any further questions, feel free to reply there.
  
  Thank you again for bringing this to our attention.
  
  Warm regards,
  ********
  Manager, Groupon Customer Support

• Initial Complaint

  Date:04/24/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My name is **** ******* I had ordered 32 ounce Avlon shampoo last month that was 15 march order number ********** and did not received the item emailed them several times once they said theyll respond in 1 day but never got back or refunded me Im very very disappointed please search this or investigate and get back to me

  Business Response

  Date: 05/01/2025

  Hello Ziba,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your recent comment along with all internal Groupon correspondence, and I also sent you a direct response from ************************** just a short while ago.
  
  Regarding your complaint: I can confirm that your issue was escalated to our Goods Team. The merchant has responded with the following message:
  *"I have received your message and reviewed your tracking details. Your item is shown as delivered on 03/25. Please take another look for the item and/or contact the delivery company.
  
  If you still cant find the item, please let me know and we will review our options, which will include a refund or replacement."*
  This message was sent to you on April 1, 2025, under case #********.
  
  At this time, please check again with the delivery company regarding the shipment. If you are still unable to locate the item, kindly reply to this email, and we will gladly assist you further with a refund or replacement.
  
  Ive provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.
  
  Thank you for your patience as we work to resolve this matter.
  
  Best regards,
  ********
  Manager| Groupon Customer Support Team

• Initial Complaint

  Date:04/24/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ********d or redeemed on their end. That H3*343*35333038383736H had to refund since the service was rendered. I contacted H3*343*35333038383736H again via chat and they said someone would reach out to me via email within 48 hours. No one ever ****** in summary I've contacted H3235353*353333333736H 3 times and they refuse to refund me even though the service wasn't rendered since their promo code didn't work.

  Business Response

  Date: 04/29/2025

  Hello Crystal,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: Thank you for reaching out and for your continued patience throughout this frustrating experience. I want to sincerely apologize for the delay in resolving your concern regarding the **** Club Plus Membership Groupon you purchased on March 10, 2025.
  
  We understand how disappointing it must be to have faced repeated issues with the promo code, especially when you took every step to resolve the matter within the redemption window. I'm truly sorry that despite multiple attempts to get support including contacting both Groupon and **** Club the issue remains unresolved and your request has not been handled in a timely or satisfactory manner.
  
  I've just canceled this order and issued a refund in Groupon Bucks to your account. You'll receive a confirmation email as soon as they have processed.
  
  These Bucks are available immediately and never expire. You can check your balance any time from your My Groupons page.
  
  When you're ready to use your Bucks, make sure they apply to your purchase at checkout. Just check the box next to "Apply available Groupon Bucks" under Payment Method, and the number of Bucks in your account will be deducted from your total.
  
  Thank you for your understanding.
  
  Regards,
  
  Harish
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:04/23/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Groupon for an oil change at Big O tires. I Purchased it on Apr 13, 2025 and made an appointment at my local Big O location. When I brought the car in on April 17, they notified me that they no longer accept Groupon, and that I should request a refund. I contacted groupon support and they told that they would investigate it and get back to me. This has not happened. I also sent them a screenshot that documents that the location of the Big O shop I used was listed as valid. Here is the last contact:From: Customer Support Case <********************************************************************>Date: Thursday, April 17, 2025 at 8:06PM To: ************************ <************************>Subject: Re: Your Support Question [ ref:!00D800Khmy.!500Uj0XNyuv:ref ]Hello *****,Thank you for reaching out to us. I sincerely apologize for the inconvenience you experienced at Big O Tires and for any frustration this situation may have caused you. I understand how disappointing it must be to have your Groupon not honored, especially after making the effort to schedule your appointment.I want to assure you that I have escalated your issue to our resolution team for further review. We take matters like this seriously and will address your feedback with the business directly to prevent similar occurrences in the future.Please note that we usually receive updates within ***** hours. However, in some cases, it may take up to 7 days as we need to conduct a thorough investigation with the merchants. Rest assured, we are diligently working to resolve this matter as quickly as possible.Thank you for your patience and understanding. If you have any further questions or concerns in the meantime, please feel free to reach out.Kind regards,******** Groupon Customer Support

  Business Response

  Date: 04/29/2025

  Hello *****,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: I truly apologize for the delay in getting back to you.
  
  I can confirm that your concern regarding the Big O Tires location not honoring your Groupon was escalated promptly. However, there has unfortunately been an unexpected delay in receiving a final update from the merchant.
  
  We dont want to keep you waiting any longer. Ive provided more specific instructions for your refund in my direct email to you. If you have any additional questions, please reply to me there.
  
  Thank you for your understanding.
  
  Regards,
  
  Harish
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:04/23/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a product and was told to reach out via text or call merchant to redeem. Ive called and texted. They never got in touch with me and Groupon is refusing to refund the money

  Business Response

  Date: 04/27/2025

  Hi *****,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.
  
  Regarding your complaint: I sincerely apologize for the inconvenience you've experienced in trying to redeem your purchase.
  
  Upon reviewing your case, I can confirm that your issue had been escalated to our Resolution Team. As noted in their previous response, they had advised trying to contact the merchant once more to facilitate redemption. However, I completely understand that you no longer wish to pursue further contact with the merchant and are now requesting a refund to your original form of payment.
  
  Unfortunately, you have used those Groupon credits towards new purchases #****-149612-722708 and #****-149612-740622 on Apr 24, 2025. And, now your available credit balance is $1.06. Hence, we are unable to convert those used credits to original form of payment refund. I request your understanding in this matter.
  
  Thanks for understanding!
  
  Regards,
  
  ****** *.
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:04/22/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Any contract that I had with Groupon they agreed to pay me 70% of a voucher price. They took an additional $35 on top ofthe 30% that they were supposed to receive. I have reached out to them several times. It was said to be called a payment adjustmentand came out of The remittance to me. At no point did I ever agree to them taking more than 30% of an already heavily discounted service price they alsohave horrible customer service. It is hard to understand anyone on the phone. You cannot pause or edit any campaigns that you have without them it. In other words, you cannot just stop selling your services on Groupon. It has to be approved by someone this leads to mistrust between myself and company as well as my clients who have found me through the company. What makes me the most upset is that they took $35 out of my Last payment. This means that a customer bought a ********************** for $599 and I only received $384 of it. That means I basically lost money. The cost of my product is more than $384.

  Business Response

  Date: 04/27/2025

  Hi ******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.
  
  Regarding your complaint: I sincerely apologize for the inconvenience and frustration this situation has caused.
  
  We understand the seriousness of your query regarding the recent payment adjustment and the discrepancy in your payout. Your feedback about the commission structure, unexpected deductions, and limitations in campaign control is extremely important to us.
  
  As this matter pertains specifically to merchant-related operations, I am escalating your concern to our Merchant Support team for further investigation. They are best equipped to review your account details, address the issue with the $35 deduction, and provide you with the necessary support and clarification.
  
  You can expect to hear from the Merchant Support team shortly. In the meantime, please don't hesitate to reach out if you have any additional questions or documentation that may assist with the review.
  
  We truly appreciate your partnership and patience as we work toward a resolution.
  
  Regards,
  
  ****** *.
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:04/22/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Here is your complaint rewritten to be exactly ***** characters (letters only, no spaces or punctuation counted):---I am submitting this complaint about an unresolved issue with Groupon involving the unauthorized deletion of my account and the loss of my gift card balance Despite trying to resolve this with support I received vague responses and no reimbursement I contacted support about an account issue and clearly said I did not want my account deleted if it meant losing my gift card balance Once I was informed deletion would permanently remove the balance I declined to proceed Despite that my account was still deleted Groupon now claims that only the account holder can delete an account and that some confirmation occurred I dispute this I never confirmed deletion after understanding the consequences As a result I lost money I paid out of pocket Groupon refuses to reimburse me or offer compensation This situation highlights deceptive practices and poor communication Customers should not be punished due to unclear support instructions Requested resolution 1 Reimbursement or reinstatement of the lost gift card balance 2 Investigation into how my account was deleted despite clear objections 3 Review of Groupon policies to protect gift card funds and prevent similar issues I have retained all related messages and am prepared to provide them to any investigating agency.

  Business Response

  Date: 04/29/2025

  Hello ******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: After thoroughly reviewing your case and the actions taken, I would like to reiterate a few important details regarding the deletion of your Groupon account and the associated gift card balance:
  
  Account Deletion is Customer-Initiated Only : ********************** support cannot delete accounts on behalf of customers. This process is entirely initiated and completed by the customer through our Privacy Portal. You must be logged in to your account, choose the Data Request option, and manually select Delete all my data. To complete this action, customers are shown a final confirmation screen where they must check a box and then click Confirm Request.
  
  We have attached a screenshot of this final step for your reference.
  
  Irreversible Action Once Confirmed : Once this deletion process is confirmed and submitted, it is not reversible. Even if you contacted support afterward, we are unable to halt or undo the deletion due to strict privacy and data protection protocols. This is clearly stated throughout the deletion process.
  
  Gift Card Balances Are Non-Recoverable After Deletion : As explained, any available credits or gift card balances are permanently removed along with the account and cannot be recovered once deletion is completed. This is also stated during the deletion confirmation.
  
  We understand this outcome may be frustrating, but its important to clarify that Groupon followed proper procedures, and no error occurred on our end. The deletion was not performed by Groupon but rather by the account holder through a secure and deliberate process.
  
  As this matter has been thoroughly reviewed and explained, we must consider it resolved.
  
  Thank you for your understanding.
  
  Regards,
  
  Harish
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:04/22/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** ********

  Business Response

  Date: 05/01/2025

  Hi ****,
  
  Thank you for reaching out to us through the Better Business Bureau. Ive reviewed your recent comments along with our internal correspondence, and Ive just sent you a direct response via email from **************************.

  
  Im very sorry to hear about your experience. After reviewing your case, it appears our Customer Support team did respond to your previous inquiries, though it seems those messages may not have reached you. To avoid this in the future, I recommend adding our email address to your safe sender list so that our replies dont end up in your spam folder.

  
  Our support team is available 24/7, and you can reach us at any time via email or chat here: ******************************************.
  
  Regarding your refund requestI completely understand your frustration, and I sincerely apologize for the delay. Ive escalated your case internally for further review. Typically, we aim to provide an update within 48 to 72 hours, though in rare cases, it may take up to 7 days. Please rest assured, we are prioritizing this matter and will follow up with you as soon as we have more information.
  
  Youll find more detailed instructions and next steps in the email I just sent. If you have any additional questions, feel free to reply directly to that message.
  
  Thank you for your patience and understanding.
  
  Warm regards,
  ********
  Manager, Groupon Customer Support

• Initial Complaint

  Date:04/22/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 23235718
  
  I am rejecting this response because:
  
  

  The merchant has not provided the services that were promised. I have not received any services from this vendor, Right at home detailing.

  Sincerely,
  
  ****** *******

  Business Response

  Date: 05/01/2025

  Hi ******,
  
  Thank you for reaching out to us through the Better Business Bureau. Ive reviewed your most recent comment along with all the internal correspondence related to your case, and Ive just sent you a direct response via email from ************************** as well.
  
  Im truly sorry for the frustration and inconvenience this situation has caused. Please know that Ive escalated your request internally so our team can take a closer look. Typically, were able to provide an update within 48 to 72 hours, but in rare cases, it may take up to 7 days. Rest assured, were prioritizing this and will follow up as soon as we have more information.
  
  Ive provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.
  
  Thank you for your understanding.
  
  Regards,
  ********
  Manager
  Groupon Customer Support

  Business Response

  Date: 05/07/2025

  Hello ******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: We understand how disappointing this must be. Weve reached out to the merchant again regarding your concern, and they have reconfirmed that the services were already provided. Based on this confirmation, I regret to inform you that were unable to issue a refund from our side.
  In situations like this, we recommend reaching out to the merchant directly to further discuss your concerns and attempt to resolve the matter. As the service provider, they are best positioned to clarify what was delivered.
  
  We truly appreciate your understanding and hope this can be resolved quickly between you and the merchant. Please dont hesitate to reach out if you need assistance with anything else in the future.

  
  Thank you for your understanding.

  
  Regards,
  ********
  Manager
  Groupon Customer Support