Complaints

This profile includes complaints for Groupon, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Groupon, Inc.

  600 W Chicago Ave Ste 400 Chicago, IL 60654-2067

• 

  Groupon, Inc.

  600 W Chicago Ave Ste 400 Chicago, IL 60654-2801

• 

  Groupon, Inc.

  600 W Chicago Ave Ste 620 Chicago, IL 60654-2822

• 

  Groupon Inc.

  Ave. Ponce De Leon #653 Suite 3-B San Juan, PR 00908

• 

  Groupon, Inc.

  148 Lafayette Street, 10th Floor New York, NY 10013

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/28/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 23259206
  
  I am rejecting this response because: I feel its extremely unethical to force someone to spend more money with a company that can't honor their products/services. In an initial email with the company the *** up until ******** stated to London Rag if they did resolve this the money would be taken out of their earnings with Groupon. Yet, if they do that they are getting their money back from the company that didn't honor the product and exchange damaged items sent. It's the principal of my losing the last ***** and some odd cents that was on the shoes they didnt ***lace with a non damaged pair. It leaves me not able to buy them else where if they force you to a gift card. Which ultimately forces me to spend money with a company I don't trust because they first time they made me take a gift card for services they couldn't provide. This leads a customer to a- end up in this situation again. B- it forces me to possible lose more money because of it sitting on a gift card, if no offers are present still in a year I can buy I'd still lose my money or if I get hacked like prior because of no 2FA and good security features...someone else wins again. They did fix that but it wasn't without hassle. Getting a hold of anyone at groupon has been met with website errors, no phone number to contact. A *** that wouldn't escalate the problem until I contacted the BBB. I am being more then reasonable. They put the money back in groupon bucks for the other boots. I never asked or stated to do that. I don't want to order from them after this mess. Their customer service is too poor. Even offers like ****** brownies requires additional money to be spent on shipping (Which leaves limited items to buy without my shelling out more money and risking new problems. ) I feel trapped in a toxic relationship with this company. They won't let you leave without taking more, can't own up to the mistakes, pass blame on to the other company (Neither London Rag or Groupon wanted to deal with this) But, their 3rd party seller didn't and given Groupon is the company hosting their products for sale, they should fight with them to get the money back. Rather I feel like they are keeping their money (which makes sense because they didn't honor a customer request) yet in the meantime I still have damaged shoes, which I can't get ***laced by either company. Then putting money back in Groupon bucks when I've clearly stated I no longer trust them and want to be done ordering with them because I don't trust I wont get damaged products, get roped into a 3rd gift card etc. 

  I don't see how their solution is reimburse the other pair because I still can't fix the initial issue. ie: damaged product, not exchange. Meaning I wont re-order from either company without going in store for an item or one with better policies and customer service. I could care less about the reimbursement for the other pair of red boots. I said I'll try to fix them. I don't think it's fair to force someone to forgo more money on top of this when the whole reason I had to have a gift card initial was because they didn't honor a service. It's like baseball 3 strikes your out. I gave them a chance even after that, even after being hacked. So...their solution and her "partially spent gift card". it just doesn't make sense. I just want the last ***** and some cents from my boot purchase that's it back on my card, not forced to order more, or keep my account open until when ever I may see something that pops up. Which in our area has been slimmer and slimer the last few years. They are not the same company they were over 8 years ago.

  Sincerely,
  
  ***** ******

  could close my account. Both shoes arrived damaged. I went through the steps of contacting both London Rag and Groupon. Both were unresponsive. I had to reach out to Groupon via Instagram to get help this time due to their website. I asked for an exchange so I could get an undamaged product. I decided to attempt to fix the one pair of boots given the hassle. It's been over a month. Groupon as of last week finally did put the partial money I paid from my card back in my bank account. But, again they are forcing me to keep the last ***** in Groupon Bucks. I've stated my dissatisfaction with the company and asked for the last of my refund to fully go to my card so I can be done since they are no longer a company I trust and want to work with. The policies of keeping people's money and forcing you to buy items in Groupon Bucks when items are damaged, with sellers not fixing problems, is not ok. I still have damaged shoes and now can't get the last of my money back, so I can close this.

  Business Response

  Date: 05/01/2025

  Hello *****,
  
  Thank you for reaching out to us through the Better Business Bureau. Ive carefully reviewed your most recent comment along with all previous correspondence related to your Groupon experience. I also sent you a direct reply via email from ************************** a short while ago.
  
  Im truly sorry to hear about the inconvenience youve faced from receiving damaged goods to the challenges in reaching us and resolving the matter. This is certainly not the kind of experience we want any of our customers to have. I sincerely appreciate your patience and the effort youve put into trying to get this resolved.
  
  Regarding the refund for Order #**********, I understand that youve requested the remaining $20.89 be returned to your original form of payment. Upon reviewing your account, I noticed that a portion of the Groupon Bucksoriginally issued for Air Duct Cleaning for Unlimited Vents, Returns, Main Ducts, and Access Panels (Order #**********)was later used to purchase a $100 eGift Card at Brio Italian Grille (Order #**********). Because the ***** have already been partially redeemed, were unable to return the full amount to your original form of payment. Once Groupon Bucks are issued and used, they unfortunately cannot be converted back to a card refund. Please know that if it were possible, we would have gladly honored your request.
  
  As you mentioned that only part of the refund was issued for the boots, weve gone ahead and issued a refund for the London Rag ***************** 7 Red Medium under Order #**********. You now have $63.67 in Groupon Bucks in your account, which can be used toward any available deal on our site.
  
  We also take your concerns about account security very seriously. When you reported unauthorized activity on your account, Im glad to see that it was promptly addressed. We work hard to maintain the integrity and safety of all customer accounts through secure systems and dedicated fraud monitoring teams.
  
  Lastly, I saw that you wish to close your account due to this experience. While we absolutely respect your decision, its genuinely disappointing to lose a valued customer. Your feedback means a lot to us, and please know its being taken seriously and shared internally as we continue to improve. If you ever reconsider, we would love the opportunity to serve you better in the future.
  
  If theres anything else I can assist you with in the meantime, please dont hesitate to reply to this message.
  
  Warm regards,
  ********
  Manager | Groupon Customer Support

• Initial Complaint

  Date:04/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 23257876
  
  I am rejecting this response because: the business sent an email response to me directly asking for email. I replied that day and have not received a response back. 
  
  Sincerely,
  
  La ******* ****

  Business Response

  Date: 05/01/2025

  Hi La *******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: I hope this message finds you well. I sincerely apologize for the inconvenience and frustration you've faced with using your Groupon bucks. It's not the experience we aim to provide, and I completely understand how disappointing this situation must be for you.
  
  I've reviewed our records but, unfortunately, I am unable to locate any account associated with the email address you provided: ********************* To help us assist you better, could you please confirm the correct email address associated with your Groupon account? This will allow us to thoroughly examine the issue and work towards finding a resolution for you.
  
  We appreciate your patience and understanding, and we look forward to resolving this matter for you as quickly as possible.
  
  Regards,
  
  ******* *********
  Manager
  Groupon Customer Support

  Business Response

  Date: 05/07/2025

  Hi La *******,
  
  Thank you for reaching out and sharing your experience with us. I sincerely apologize for the frustration you've encountered in trying to use your Groupon credits. I truly empathize with your situation and understand how frustrating this must be for you.
  
  Regarding your concern, please note that refunds issued as Groupon credits are non-transferable to a bank account. However, you can use these credits toward future purchases on our website.
  
  Upon reviewing your account, it appears there was a complication with your recent transaction attempts. The last attempt to use your Groupon bucks was recorded on April 18, 2025. I kindly request that you try placing an order once more. If you continue to encounter issues, please let me know immediately so we can carefully review and address your account to resolve this matter comprehensively.
  
  Thank you once again for your patience and understanding. I am committed to ensuring we find a suitable resolution for you and restoring your confidence in our service. Please feel free to reach out if you have any more questions or need further assistance.
  
  Regards,
  
  ******* *********
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 05/08/2025

   
  Complaint: 23257876
  
  I am rejecting this response because I don't have a satisfactory resolution. They refuse to look at our previous communications and see that they are saying the same thing they said before which didn't resolve the problem 6 months ago. i replied to the message they sent me. I would like a check issued to me. 
  
  Sincerely,
  
  La ******* ****

• Initial Complaint

  Date:04/27/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of Transaction: 04/23/25 ****** Membership ID: ************ I purchased a ****** membership via Groupon and never received the actual membership for ******. When I went to ****** to receive my membership card ****** informed me that my account was not valid and they could not provide me membership as payment had not been provided. They advised me to contact Groupon. Upon contacting Groupon I was advised that the transaction is final and payment has been provided to ******. They advised I should contact ******. I contacted ****** support and they advised that there is nothing they can do as no payment was provided or received by Groupon. They advised I should open a dispute to get a refund from Groupon as they have not provided payment to ****** and will not provide a refund to me.

  Business Response

  Date: 05/05/2025

  Hi ******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.
  
  Regarding your complaint: Im truly sorry to hear about the trouble you've experienced with your ****** membership purchase. I understand how frustrating this situation must be, especially given the back-and-forth you've encountered between Groupon and ******. Please accept our sincere apologies for the inconvenience.
  
  Upon reviewing our system using the email address ************************** we were unable to locate the order associated with the ****** membership. In order to further investigate and resolve this issue as quickly as possible, I kindly ask that you provide any of the following details you may have:
  
  The order confirmation number
  The voucher Redemption Code
  Any alternate email addresses that may have been used to make the purchase
  The amount of the charge(s)
  The date of charge(s)
  
  If the charges are on a credit/debit account, please provide the following information:
  
  The name on the card that was charged
  The type of card ****** MC, AmEx, etc.)
  The last 4 digits of the card
  The expiration date on the card
  The billing address associated with the card
  
  If the charges are on a ****** account, please provide:
  
  The ****** invoice ID reflecting the chargeExample: xxxxxxxx-xxxx-xxxx-xxxxxxxxxxxx (this ID will be alphanumeric)
  The email address registered to the ****** account
  
  The more details you can provide, the better equipped well be to locate your transaction and work toward a resolution. Were committed to ensuring this matter is addressed promptly and to your satisfaction.
  
  Looking forward to your response.
  
  Regards,
  
  ****** *.
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:04/26/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is company a scam , We been do this 3 months where is our payment? I email guys many time about that Groupon works u guys ignored me but when customer file complain u guys run to restaurant and start an open your mouth , Ive been emailing them for a long time to cancel my campaign, but they are not gonna respond but for the customer they respond quick

  Business Response

  Date: 04/28/2025

  Hi Ali,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.
  
  Regarding your complaint: I sincerely apologize for the frustration and inconvenience this situation has caused.
  
  I understand your concern regarding the delayed payment and your request to cancel the campaign. Please know that your issue has been acknowledged and, as it pertains specifically to your Merchant account, I have forwarded it to our dedicated Merchant Support team for further review.
  
  While we typically receive updates quickly, please note that in some cases, a thorough internal review with our backend systems and merchant services may take up to 7 business days.
  
  We truly appreciate your patience and understanding as we work to resolve this matter. Rest assured, we are committed to addressing your concerns and providing a fair and timely resolution.
  
  If you have any further questions in the meantime, please dont hesitate to contact me.
  
  Regards,
  
  ****** *.
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:04/26/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of transaction was 4/15/25 in the amount of ******. Procedure was done on 4/20/25 at 10:00am procedure only lasted 10 mins and was rushed and not done correctly, Ive contacted Groupon over a dozen times for a resolution with the sole outcome of being credited 56 dollars when all we want is for my wifes eyebrows to be fixed correctly. She is supposed to have a touch up done also but ****** the woman who did the procedure made my wife extremely uncomfortable making remarks about her tattoos and how ****** was old fashioned, my wife also ran into a dilemma when she told ****** she wanted black ink for her eyebrows, now mind you this isnt the first time my wife has had microblading done and never had an issue asking for black ink, ****** told her she doesnt do black?!?!? My wife then stated again that she wanted black ink and ****** then asked her multiple times if my wife was sure, evidently its a hassle to get what you want and get it done correctly without someone triple guessing what the customer wants and having it done correctly. Groupon is useless all they do is give you a run around through email with 28 different people contacting you. AGAIN I DONT WANT A F****** REFUND WE WANT THE WORK DONE CORRECTLY FOR WHAT WE PAID FOR! Attached are pictures of the botch job

  Business Response

  Date: 04/28/2025

  Hi ****,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: I am truly sorry to hear about the disappointing service your wife received during her recent microblading procedure. It is concerning to learn that the procedure felt rushed, was not completed to her satisfaction, and that she was made to feel uncomfortable during her appointment.
  
  I truly appreciate you bringing this issue to our attention. Customer feedback, such as yours, is invaluable to us and helps ensure we maintain the standard of quality our customers deserve. We will make sure to thoroughly examine and address this matter with great care to prevent similar situations in the future.
  
  As stated in our deal page, the merchant is solely responsible for the care and quality of the advertised services. Therefore, I kindly encourage you to connect directly with the merchant at ************** to express your concerns and request a suitable resolution, such as a corrective service or the expected service.
  
  Regarding the Groupon credits already issued, I understand this may not be the ideal resolution for you. As a token of our apology, our team has issued Groupon credits totaling $53.64, which remain valid for 180 days in your account. Unfortunately, once a voucher has been redeemed and a service provided, issuing a refund is not possible on our end. Therefore, reaching out directly to the merchant stands as the most feasible path toward rectifying the service provided.
  
  We will thoroughly review this matter to see how we can avoid similar situations in the future. Your feedback is important to us, and we will take it into account to ensure better experiences for all our customers.
  
  Thank you for your patience and understanding. Please feel free to reach out if you have any further questions or concerns.
  
  Regards,
  
  ******* *********
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:04/26/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 23252894
  
  I am rejecting this response because:
  I do not want to go through this experience again. When I contacted you directly I was mistreated and ignored by your company.
  I am alerting you that there is an error with your system. I did pick the classic and it billed me not only for what I did not select, it over charged me as well. I do not want a credit as I do not trust dealing with Groupon anymore and this is a breech of consumer service. I want a refund immediately to the payment method that I used. 
  Sincerely,
  
  ****** *****

  Business Response

  Date: 04/28/2025

  Hi Autumn,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.
  
  Regarding your complaint: Please accept our sincere apologies for the confusion regarding your recent Groupon purchase.
  
  After reviewing the screenshot you provided, we can confirm that the deal you purchased was for "One Full Set of Hybrid Eyelash Extensions at Dynamic Visions Lash Artistry", which is priced at $87.50. The promo code "WOMEN 25" that was applied resulted in a discount, bringing the final price to $65.62 (rather than the $57.75 you expected).
  
  It appears that the $57.75 price is actually associated with another deal option, "One Full Set of Classic Lash Extensions (Natural Set)", which was not selected during your purchase. We hope this clears up the confusion.
  
  To make things right, our team has already offered you the difference of $27 as Groupon Credits to your account associated with *****************************(purchase is made on this account) on Mar 07, 2025. These credits are now available for you to use immediately, and they were valid for 180 days against almost anything on our site.
  
  Upon review, you have already used those credits towards your next purchases on Mar 18, 2025.
  
  We apologize for any inconvenience this has caused. Should you need further assistance, please don't hesitate to reach out.
  
  Thank you for your understanding and continued support.
  
  Regards,
  
  ****** *.
  Manager
  Groupon Customer Support

  Business Response

  Date: 05/11/2025

  Hi Autumn,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.
  
  Regarding your complaint: Thank you for reaching out regarding your order #********** for One Full Set of Hybrid Eyelash Extensions at Dynamic Visions Lash Artistry. I understand your concerns and truly regret any frustration this situation may have caused.
  
  After a thorough review, I would like to inform you that we are unable to cancel the voucher or provide a refund for this order, as the voucher has already been marked as redeemed in our system. This status indicates that the voucher was used and the service was claimed, either by scanning the voucher or by the merchant manually marking it as redeemed based on a completed appointment.
  
  Please note that, as part of our policy, once a voucher has been redeemed, we are no longer able to issue a refund. This is because Groupon processes payment to the merchant shortly after redemption is confirmed, based on the terms agreed upon when the deal was created. Our system does not allow refunds after that point, as the service is considered delivered.
  
  If you believe the voucher was redeemed in error or the service was not actually provided, we recommend contacting the merchant directly to discuss the situation and request clarification. In some cases, merchants are willing to work with customers to resolve issues directly. We would be happy to assist in reaching out to them on your behalf if needed.
  
  In consideration to this request, as an exception, we have already added the difference amount as groupon credits to your account. I request your understanding in this matter.
  
  Thank you for your understanding and continued support.
  
  Regards,
  
  ****** *.
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:04/25/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A fraudulent transaction was done under my groupon account on April 8, 2025. The transaction totaled $69.60, another transaction was attempted but it was blocked by groupon and I got a refund for the 1 blocked transaction for ***** E' Cheese. However, I opened up a claim regarding the charge of $69.60 from Panera via groupon and they said I have to go through my bank. However, my bank stated I need to go through groupon. What is confusing is that groupon refunded one fraudulent order immediately and not the other, which is what has me confused. I have shown them the receipts and to still no avail. The only way to deal with customer service is via a "live chat" but the "customer service" **** do not properly reach the chat, and will ask the same question and not assist. I would like my refund of $69.60, and I am getting better business bureau to facilitate and mediate me getting my money back. Thank you.

  Business Response

  Date: 04/28/2025

  Hi Abdulaziz,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.
  
  Regarding your complaint: We sincerely apologize for the confusion and frustration youve experienced regarding the transactions on your Groupon account.
  
  Upon reviewing the details of your case, we would like to clarify the following:
  
  1. Order #********** The ***** E' Cheese order was automatically rejected by our payment partner, ********, due to an issue flagged as part of our fraud prevention process. As a result, no payment was processed for this transaction, and therefore, no refund was required or issued.
  
  2. Order #********** The $25 Panera Gift Card and 3-Months of ************************** purchased for $69.60 is classified as a fraudulent transaction. Since this charge was processed, we regret to inform you that we are unable to issue a refund for this transaction. We strongly recommend that you file a dispute directly with your financial institution to reverse the charge.
  
  To file the dispute with your bank, please follow these steps:
  
  1. Contact your bank or credit card provider immediately to report the fraudulent transaction.
  
  2. Provide the transaction details, including Order #********** for the Panera Gift Card and ********* totaling $69.60, and the date of the fraudulent charge.
  
  3. Submit any necessary documentation to your bank, such as account statements showing the fraudulent charge.
  
  Once the dispute is filed, your financial institution will review the transaction and work to reverse the charge, returning the amount to your account.
  
  We understand how frustrating this situation must be, and we sincerely apologize for any inconvenience caused. If you need any further assistance or documentation to support your dispute, please do not hesitate to reach out.
  
  Thank you for your understanding.
  
  Regards,
  
  ****** *.
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:04/25/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Better Business Bureau,

  
  Thank you for your message.

  
  To clarify, the transaction occurred in April (24) of 2025.

  
  Please let me know if any further information is needed.

  
  Sincerely,
  ****** *******

  Customer Answer

  Date: 05/01/2025

   
  Complaint: 23251287
  

  I am rejecting this response because the message forwarded from Groupon is not relevant to my original complaint. Groupon has already acknowledged my order (#**********) in multiple direct emails, including confirmation of the amount and deal details. The forwarded message asking for order information contradicts their prior responses, where they clearly referenced my voucher and denied a refund based on their Final Sale policy.
  This suggests the business is not making a genuine effort to resolve the issue and is instead providing a generic response that ignores the specifics of my case.
  
  Sincerely,
  
  ****** *******

  Business Response

  Date: 04/28/2025

  Hi ******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.
  
  Regarding your complaint: accept our sincere apologies for the inconvenience youve experienced regarding the Skyline Cruise.
  
  We have carefully reviewed our records using the email address ******************** but unfortunately, we were unable to locate any charges or orders matching the details provided.
  
  To assist you further, we kindly ask that you provide the following information:
  
  The order confirmation number
  The voucher Redemption Code
  Any alternate email addresses that may have been used to make the purchase
  The amount of the charge(s)
  The date of charge(s)
  
  If the charges are on a credit/debit account, please provide the following information:
  
  The name on the card that was charged
  The type of card ****** MC, AmEx, etc.)
  The last 4 digits of the card
  The expiration date on the card
  The billing address associated with the card
  
  If the charges are on a ****** account, please provide:
  
  The ****** invoice ID reflecting the chargeExample: xxxxxxxx-xxxx-xxxx-xxxxxxxxxxxx (this ID will be alphanumeric)
  The email address registered to the ****** account
  
  Once we receive this information, we will promptly continue our review and work toward a resolution.
  
  We appreciate your cooperation and look forward to resolving this matter as quickly as possible.
  
  Regards,
  
  ****** *.
  Manager
  Groupon Customer Support

  Business Response

  Date: 05/11/2025

  Hi ******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.
  
  Regarding your complaint: I sincerely apologize for any confusion caused by our previous message. We fully acknowledge your concerns and regret that our response did not directly address the specifics of your original complaint.
  
  Unfortunately, as per terms and conditions, the deal in question was listed as a non-refundable deal, hence we are unable to process a refund to your original form of payment. As previously confirmed, and in consideration of your experience, we issued a one-time exception by crediting $58.00 in Groupon Credits to your account registered under ****************************.
  
  These credits have been applied and are available for immediate use, with no expiration date. You can view your balance in the top-right corner of your My Groupons page, under "Groupon Credits balance."
  
  When youre ready to use your credits, simply ensure they are applied during checkout by selecting the checkbox next to Apply available Groupon Bucks under Payment Method. The amount will be automatically deducted from your total.
  
  We hope this gesture reflects our genuine commitment to customer satisfaction, and we truly regret any inconvenience this experience may have caused. Please dont hesitate to reach out if you need any further support, were here to help.
  
  Regards,
  
  ****** *.
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 05/12/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *******

• Initial Complaint

  Date:04/24/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order # ********** Purchased on Apr 8, 2025 for Valvoline from Groupon- Toledo Ohio list.While purchasing, nothing on the page stated that I had to wait 24-hours to redeem this coupon, so I ended up paying out of pocket for my oil change. I took a second vehicle on Apr 22, 2025 to get an oil change and the coupon did not work once again. The associate at ********* stated that it's not working because of the location. He told me it was for California ONLY! Now why would I want to purchase a coupon for a location I couldn't go to? I contacted Groupon immediately for a refund and was told that I can not get a refund because it was over 3-days. I was told to try to sell it myself. This is theft kn this company's end and something should be done about the way these coupons are being advertised.

  Business Response

  Date: 04/29/2025

  Hello Kawana,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: I'm sorry to hear about the trouble you encountered while trying to use your Groupon voucher.
  
  I see that youve provided several screenshots of the offer page, but it appears that these may be from different Valvoline listings on our website, including the one you purchased.
  
  Please note that the deal associated with your purchase is:
  ***********************************************************************************
  
  From the screenshots you shared:
  
  Screenshot_20250424_211646_Chrome.jpg
  This image includes the Need to Know section of the deal and clearly states: "Must wait 24 hours before redeeming."
  
  Screenshot_20250424_211702_Chrome.jpg
  This screenshot displays the Valid Only At Participating Locations section, where both participating CA locations are clearly listed.
  
  I also reviewed your previous chat conversation with our support team. I see that you had requested to speak with a supervisor. Your request was escalated, and a supervisor did connect with you in the chat and made an exception by offering a refund in Groupon Bucks. However, it seems you had exited the chat before we received confirmation or acceptance of this offer.
  
  Id be happy to honor that exception and cancel your order for a refund in Groupon Bucks, which you can use toward any future purchase. Please let me know if youd like to proceed with this.
  
  Thank you for your understanding.
  
  Regards,
  
  Harish
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:04/24/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ******

  Business Response

  Date: 04/29/2025

  Hello ******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: Thank you for reaching out and for providing detailed information about your experience. We truly understand how frustrating it must have been to have your transportation plans disrupted, especially ahead of travel.
  
  After carefully reviewing your case, we would like to clarify a few important details to ensure there is no confusion:
  
  Holiday Service Exclusion: The Groupon offer page for ***** Transportation clearly states that the service is Not available for same-day or holiday bookings. We understand this may have been missed at the time of purchase, but unfortunately, the merchant was following the terms of the offer.
  
  Refund Process: When you first contacted us on April 19 regarding this issue, our team escalated the matter the very same day. As communicated, our typical resolution timeframe is within 48 to 72 hours, and in rare cases, it may take up to 7 days. Your case was resolved on April 24, well within that window, by providing a refund link allowing you to choose between Groupon credits or a refund back to your original form of payment.
  
  Credits vs. Refund: We did not issue Groupon credits automatically. You were given a choice via the link, and the credits were selected during that process. Once you reached out again on April 24 requesting the refund to your card instead, we processed that request promptly the same day.
  
  We appreciate your feedback and are constantly working with our partners to ensure clarity and accountability. We also take concerns about business practices seriously and will continue to review merchants on our platform to uphold customer trust.
  
  If you have any further questions or concerns, please don't hesitate to reach out.
  
  Regards,
  
  Harish
  Manager
  Groupon Customer Support