Complaints

This profile includes complaints for Groupon, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Groupon, Inc.

  600 W Chicago Ave Ste 400 Chicago, IL 60654-2067

• 

  Groupon, Inc.

  600 W Chicago Ave Ste 400 Chicago, IL 60654-2801

• 

  Groupon, Inc.

  600 W Chicago Ave Ste 620 Chicago, IL 60654-2822

• 

  Groupon Inc.

  Ave. Ponce De Leon #653 Suite 3-B San Juan, PR 00908

• 

  Groupon, Inc.

  148 Lafayette Street, 10th Floor New York, NY 10013

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/13/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 18018948
  
  I am rejecting this response because:I purchased this coupon at the time for ***** for ************* change. I never recieved the coupon and Groupon charged my card anyways, Sameday I attempted emailing and did not go through. calling and they did not acct calls any longer I looked up other ways and continuously recieved messages to do what did not work, finally made a complaint to bbb about this about this bbusiness ripping me off and not paying it back today I recieved email from Groupon and they will only send Groupon bucks, I do not want to that I want my money back to my card. I have correspondence of conversation, its unacceptable to be forced to accept the bucks so Im to use theyre site because of this I dont not want to they blames its over 15 days but again thats untrue yet its ploy because I have no proof other than attempts to reach someone at no avail. I just expect my money returned because I was unable to use a coupon never recieved. I am sick and this is stressful Thank you *****
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 09/28/2022

  Hello *****,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint: We have found your purchase on ************************** account. It is order number **********. placed 09/12/2022. Could you confirm are you referring to this charge? Should we proceed with refunding it?
  
  Thank you for your understanding.
  
  Regards,
  
  *****
  Manager
  Groupon Customer Support

  Business Response

  Date: 09/30/2022

  Hello *****,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint: I've gone ahead and issued a full refund to your original form of payment and removed this Groupon from your account. You'll receive a separate automated email message to confirm this as well. Please note that while we issue all refunds immediately, it may take your financial institution a few days to post the credit to your statement.
  
  Let me know if there's anything else I can do for you.
  
  Regards,
  
  Jan P
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 10/03/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:09/13/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 18017913
  
  I am rejecting this response because:

   

  PLEASE PLEASE PLEASE ESCALATE THIS TO THE HIGHEST LEVEL POSSIBLE! GROUPON'S RESPONSE IS INVALID! THEY HAVE CLEARLY NOT DONE THEIR DUE DILIGENCE TO PROPERLY INVESTIGATE WHAT ACTUALLY OCCURRED WITH MY ACCOUNT AND INSTEAD HAVE ACCUSED THE WRONG PERSON (ME!) OF COMPROMISING MY OWN ACCOUNT AND VIOLATING GROUPON'S TERMS OF SERVICE-I HAVE DONE NOTHING WRONG! PLEASE HELP ME! GROUPON HAS STOLEN MY GROUPON BUCKS ($1000+), DEACTIVATED MY ACCOUNT, VOIDED MY ALREADY PURCHASED GROUPON VOUCHERS PURCHASED WITH MY OWN HARD EARNED MONEY ($500+) AND ACCUSED ME OF BEING A CRIMINAL!! WHY WOULD I COMPROMISE MY OWN ACCOUNT AND MAKE PURCHASES THAT ARE FRAUDULENT ON MY OWN ACCOUNT, ETC ETC???!!! THIS MAKES NO SENSE!!!!
  
  PLEASE SEE NOTES BELOW
  
  ON AUGUST 17, 2022 A HACKER/SOMEONE I DO NOT KNOW OR HAVE ANY KNOWLEDGE OF!!! REQUESTED A PASSWORD CHANGE AND SUCCESSFULLY CHANGED MY LOGIN PASSWORD. I RECEIVED AN ***** AT MY ***** ****************** THAT A PASSWORD CHANGE HAD BEEN MADE. I DIDN'T REQUEST THIS OR AUTHORIZE THIS SO I IMMEDIATELY TRIED TO LOG ON AND MY PASSWORD THAT I KNEW AND HAD ALWAYS USED IN THE PAST DID NOT WORK. 
  I QUICKLY DID A PASSWORD RESET AND WAS ABLE TO LOG INTO MY ACCOUNT. WHEN I GOT TO MY LANDING PAGE I COULD SEE THAT ALMOST ALL OF MY $1000+ GROUPON BUCKS HAD BEEN USED UP. I BELIEVE THERE WAS ABOUT $5.60 LEFT WHEN I WAS ABLE TO LOG IN (FOR THE LAST TIME SINCE THEN!) I WAS IN SHOCK BUT ASSUMED THERE WAS AN ERROR AND WENT TO LOOK AT MY ACCOUNT SUMMARY AND THERE I SAW NUMEROUS RECENT PURCHASES FROM EARLIER THAT DAY! I QUICKLY SCANNED THROUGH AND FOUND THAT SOME ORDERS HAD ALREADY SHIPPED!
   I IMMEDIATELY WENT ON LIVE **** AGAIN WHILE TRYING TO LOOK AT EACH ORDER DETAILS AND THEY WERE ALL SHIPPING TO SOMEONE ELSE (NOT ME!) AND A COMPLETELY DIFFERENT ADDRESS (NOT MINE!) AND IN A DIFFERENT STATE! I TOOK A SCREENSHOT OF THE ORDERS (ATTACHED). WHEN THE **** AGENT CAME ON SHE HELPED ME AND FROZE MY ACCOUNT SO NO MORE FRAUDULENT ORDERS COULD BE SHIPPED, PLACED, ETC. SHE ALSO TOLD ME THAT I NEEDED TO REQUEST EACH ORDER TO BE CANCELLED INDIVIDUALLY BY EACH SELLER-SO WHEN WE GOT OFF OF **** I HAD TO GO IN AND INDIVIDUALLY START A CANCEL ORDER OR RETURN FOR EACH ITEM. I REMEMBER SPECIFICALLY ASKING WHETHER THAT WAS CORRECT FOR ME TO DO BECAUSE IF I DIDN'T PLACE THE ORDERS WHY WOULD I BE THE ONE CONTRACTING THE MERCHANTS? IT SEEMED ALL OF THAT SHOULD BE HANDLED BY GROUPON?? BUT I DID AS I WAS TOLD AND CONTACTED EACH SELLER (SOME WERE THE SELLERS FOR MULTIPLE PURCHASES) AND TOLD THEM THAT MY ACCOUNT HAD BEEN HACKED AND THAT GROUPON CUSTOMER SERVICE HAD ADVISED ME TO CONTACT THEM FOR ASSISTANCE WITH THE FRAUDULENT ORDERS THAT HAD BEEN PLACED.
  THE NEXT MESSAGE I RECEIVED FROM GROUPON "ACCOUNT SPECIALIST" WAS AN APOLOGY FOR THE MISHAP AND HOW SORRY THEY WERE ABOUT MY ISSUES. THEY REOPENED MY ACCOUNT BUT THEN STATED THAT THEY HAD REFUNDED MY MONEY TO MY PAYPAL ACCOUNT. I DO NOT USE PAYPAL!! I IMMEDIATELY WENT ON **** AGAIN AND TOLD THEM THERE MUST BE ANOTHER MISTAKE AND THAT IT SOUNDED LIKE THEY HAD REFUNDED SOMEONE ELSE'S ACCOUNT (MAYBE THE HACKER?? I HAVE NO IDEA BUT IT WASN'T THE REFUND TO MY GROUPON BUCKS I HAD REPEATEDLY ASKED FOR). GROUPON FROZE MY ACCOUNT AGAIN TO "INVESTIGATE".
  THE FOLLOWING DAY I RECEIVED AN ***** AGAIN APOLOGIZING, THAT MY ACCOUNT WAS FINALLY GOOD TO GO AND THAT ALL OF MY GROUPON BUCKS HAD BEEN REIMBURSED/REFUNDED. THEY ALSO CONFIRMED THAT MY TWO PENDING CREDITS FOR TWO PURCHASES I HAD MADE PRIOR TO THIS NIGHTMARE HAPPENING THAT I WAS DUE CREDIT FOR (ONE WAS FOR A HORRIBLE STAY AT A HOTEL AND THE OTHER WAS SIMPLY A CANCELLATION THAT WAS MADE IN TIME VIA **** WITH CUSTOMER SERVICE (I CAN PROBABLY FIND THE **** MESSAGE IF I HAD MORE TIME-I HAVE SO MANY MESSAGES WITH GROUPON IT'S BEEN VERY TIME CONSUMING TO KEEP TRACK OF THIS HUGE MESS!) HOWEVER THEY FORGOT TO CANCEL IT SO THEY HAD TO GO BACK TO THE MERCHANT-GREAT WOLF LODGE- AND REQUEST A CREDIT, WHICH WAS HONORED (HOWEVER THE CREDIT STILL WASN'T SHOWING UP WHEN THIS FRAUD ISSUE BEGAN).
  THE FOLLOWING DAY I RECEIVED AN ***** THAT MY ACCOUNT HAD BEEN PERMANENTLY CLOSED! THE ***** STATED THAT I HAD VIOLATED GROUPON'S TERMS OF SERVICE, THAT THE DECISION WAS FINAL AND WOULD NOT BE REVIEWED AGAIN!!!!!
  I AM A VICTIM OF A CRIME BY GROUPON-PLEASE HELP ME!!! I DID NOT VIOLATE ANY TERMS OF SERVICE! I AM A LONG TERM CUSTOMER AND HAVE HAD NO PRIOR ISSUES EVER!! THERE IS NO WAY THIS IS LEGAL WHAT THEY ARE DOING TO ME. THEY LITERALLY STOLE MY MONEY AND NOW I ALSO CAN'T USE ANY OF THE GROUPONS I HAD ALREADY PURCHASED, SEVERAL OF WHICH HAVE NOW EXPIRED!!
  AGAIN I DIDN'T DO ANYTHING WRONG! NOTHING! I AM A SINGLE MOM OF 4 CHILDREN, I WORK 3 JOBS, THIS IS VERY IMPORTANT TO ME!! IF THEY DID THIS TO ME WHO ELSE ARE THEY DOING THIS TO?? THEIR RESPONSES ABOUT MY ACCOUNT CLOSURE ARE CANNED RESPONSES WITH NO SPECIFIC INFORMATION ABOUT ANYTHING RELATED TO MY COMPLAINT-THEY NEED TO ACTUALLY INVESTIGATE WHAT HAPPENED!! I HAVE REPEATEDLY ASKED FOR SOMEONE TO CALL ME (THEY HAVE NO CUSTOMER SERVICE #, EVERYTHING IS DONE BY **** HOWEVER I HAD A COUPLE OF **** REPRESENTATIVES TELL ME THAT THEY WOULD CALL ME IF IT BECAME NECESSARY-IT IS NECESSARY!! I HAVE ALSO ASKED FOR CONTACT INFORMATION FOR THEIR UPPER MANAGEMENT AND FRAUD DEPARTMENT, THEY HAVE GIVEN ME NOTHING AND THIS WAS A WHILE AGO WHEN THE ISSUE FIRST BEGAN.
  I AM DESPERATE FOR THEN TO UNDERSTAND WHAT IS ACTUALLY GOING ON AND FOR SOMEONE TO HELP ME. PLEASE! I HAVE SPENT OVER 50 HOURS TRYING TO RESOLVE THIS SO FAR AND THIS JUST ISN'T RIGHT WHAT'S BEEN DONE TO ME!
  PLEASE, I AM BEGGING YOU, PLEASE HELP!!
  ********************
  ******************
  ************
  LAST 4 OF PAYMENT CARD: **** (THIS IS MY ONLY PAYMENT METHOD OTHER THAN MY GROUPON BUCKS)
  
  Sincerely,
  
  Carina Staerck

  email I received stated that I could use the link provided to log back in to my now active account and that the money that had been spent on the fraudulent purchases had been returned to my PayPal account! I immediately contacted them again and told them that I never used PayPal for my GRPN purchases which made me think that they had sent money to whoever hacked my account instead of refunding my BUCKS (just like cash)! The next email said they had made a mistake and not to worry that my BUCKS would be refunded. My account was then temporarily closed again. I waited patiently for 2 days only to receive a horrifying email stating that I had violated the terms of GRPN and that my account was now permanently closed! I DID NOTHING WRONG AND AM BEING ACCUSED OF SOMETHING I BELIEVE CRIMINAL(?)) I RECEIVED NO EXPLANATION WHATSOEVER AND NOW I HAVE NO ACCESS TO MY ACCOUNT, NO ACCESS TO MY BUCKS, CANNOT USE THE VOUCHERS I HAD ALREADY PURCHASED, AND NOW NO ONE IS RESPONDING TO MY MESSAGES! PLEASE HELP ME!

  Business Response

  Date: 09/28/2022

  Hello Carina,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint: Upon review of your account, we have identified a violation of our Terms of Service. Because of this, we have closed your account and request that you discontinue use of our website and services immediately and note that we are preserving all rights to pursue further actionshould it be necessaryto preserve the integrity of our program and the best interests of our company.
  
  For more information, please refer to our Terms of Service.
  
  Thank you for understanding.
  
  Regards,
  
  *****
  Manager
  Groupon Customer Support

  Business Response

  Date: 10/10/2022

  Hello Carina,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint: We revied your issue one more time. Unfortunately, I understand that the termination of your account may be inconvenient but due to the violation of our Terms of Service, there is nothing we can do.
  
  If you have additional questions about our Terms of Use, you can read them by going to www.groupon.com/terms.
  
  Thank you for your understanding.
  
  Regards,
  
  *****
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 10/10/2022

   
  Complaint: 18017913
  
  I am rejecting this response because:

   

  These continued replies from Groupon have no grounds. They keep using the same terminology that I have "violated Groupon's Terms of Service", but not only have I been a Groupon customer for probably 20+ years, but I have never ever had an issue with them before. It is so clear that whatever I am being accused of is directly related to the fraud on my account! All of this happened within a matter of a few days and I just keep repeating myself because it's the ******** I know nothing and have done nothing. I'm a single mom of young children and I work 3 jobs, I am a good honest person! Again, no one has fully investigated what has happened because if they did it would be easy to figure out it wasn't me!! Someone hacked my account by requesting a new password then all the orders were immediately made, along with changing my last name and god knows what else because I could only access my account for a very short period because it was closed again. This is a very serious situation and the fact that Groupon is ignoring this and treating me like a criminal while doing nothing to show me that they have even attempted to investigate by asking me any questions, showing me any proof whatsoever that I have done anything wrong is unacceptable!!! They have no proof because there is none. I will continue to reject Groupon's responses until the responses are detailed with information directly relating to my account and shows all proof of why they have closed my account. They have no grounds or proof and I demand attention to this, I have been nice about this for long enough, someone needs to step in, take accountability, and help me! I am also contacting the *** and will be letting them know that Groupon has DEFRAUDED ME. 

  
  Sincerely,
  
  Carina Staerck

• Initial Complaint

  Date:09/12/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 18013505
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 09/28/2022

  Hello *****,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint: First of all, please accept my sincere apologies for all the troubles you had with Groupon.
  
  I see in your account that you've already contacted the merchant. We expect the merchant to respond to all emails from our customers within 72 hours. If they haven't responded after that time period, our Goods Resolution team will step in to ensure that your issue is resolved.
  
  If you have any other questions about the deal or would like further assistance from the merchant, please reply to the confirmation email you received when you sent your first message. This way, your questions will reach the merchant and you'll receive the fastest response possible.
  
  Thank you for your understanding.
  
  Regards,
  
  ****************
  Manager
  Groupon Customer Support

  Business Response

  Date: 10/11/2022

  Hi *****,
   
  Sorry for continued trouble.
   
  Since this item is sold by a third-party merchant, they'll take care of ensuring the fulfillment, delivery, and quality of the item. Please reach them out directly and respond to case #********.
   
  Regards,
   
  ****************
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:09/12/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying to get a campaign live since the end of last week. I can't get it live because the ad I'm trying to build has the wrong business name attached to it. I've gone through the entire platform and updated all of the info on my account so the campaign will display the correct information, yet the issue persists. None of the tools provided on the site are correcting the issue.I've attempted to reach out through vendor support, but the vendor chat is completely unresponsive, and has been for days. I reached out through the customer support chat and was immediately told that they could not help me. They gave me an email address, ********************************** which I emailed on Friday, and did not get a response until last night. The email was useless. It just referred me back to Groupon's broken chat. I reached out through Groupon's ******** page and this is that they told me:"Thank you for your comment, *****. In an effort to protect our employees' health and safety, Groupon offices are temporarily closed. This means there's no phone service available at the moment. This page you are reaching is for Customer Support, however, you can find the contact information for your account representatives by selecting the question mark icon in the top right corner of the screen in your **************** If you haven't already, you can also contact our Merchant Support team by email at merchant**********************************. Our Merchant Support team will be happy to assist you!"So apparently Groupon can't staff their vendor support department, but they can respond to customers through their chat, and through ********. This is crazy. Groupon charges a 50% transaction fee, and yet they don't offer any vendor support at all. The campaign I want to run will make them $1,750.00 over the next 30 days, and they don't have a phone number for me to call when I have an issue? Even more, their people seem to be trained to deflect any vendor issues, instead of addressing them.

  Business Response

  Date: 09/28/2022

  Hello *****,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint: You've contacted our Customer Support team, where we help customers who use Groupons at our partner businesses.
  
  The best way to get the help you need is to head to your Groupon *************** at https://www.groupon.com/merchant/center. From here you can manage your account, see answers to Frequently Asked Questions, and redeem voucher codes.
  
  If you require further assistance, you can find the contact information for your account representatives by selecting the question mark icon at the top right corner of the screen in your ***************. You can also contact our Merchant Support team by email at ******************************************.
  
  Thank you for your understanding.
  
  Regards,
  
  ****************
  Manager
  Groupon Customer Support