Complaints

This profile includes complaints for Groupon, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Groupon, Inc.

  600 W Chicago Ave Ste 400 Chicago, IL 60654-2067

• 

  Groupon, Inc.

  600 W Chicago Ave Ste 400 Chicago, IL 60654-2801

• 

  Groupon, Inc.

  600 W Chicago Ave Ste 620 Chicago, IL 60654-2822

• 

  Groupon Inc.

  Ave. Ponce De Leon #653 Suite 3-B San Juan, PR 00908

• 

  Groupon, Inc.

  148 Lafayette Street, 10th Floor New York, NY 10013

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/21/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear BBB Team,I hope this message finds you well.I am reaching out regarding my recent purchase of a voucher for the Architecture Boat Tour in *******. Shortly after completing the transaction, I realized that the tour is unavailable until May 3rd, which falls outside my planned travel dates.I contacted your support team immediately to request a cancellation and refund, but my request was unfortunately declined. Given the circumstances especially the lack of tour availability within a reasonable timeframe I believe this situation warrants an exception.According to the deal terms:After purchasing this deal, you will need to visit the website listed on your voucher to complete redemption.Please check schedule prior to purchase to confirm availability of your desired tour time.However, the actual availability of tour dates and times can only be accessed after purchase, which means there is no way to verify whether the tour fits within my travel window until after the transaction is completed. In my case, I found that no tours were available until May 3rd, which is after my planned travel dates.I would appreciate assistance from the BBB in obtaining a refund for this undeliverable service.Below are details-Tours and Boats - Architecture Tour - ******* 90-Minute Chicago Architecture Boat ************* for One, Two, Three, or Four (Up to 49% Off)Purchased on April 16, 2025Item # ********** Expires: October 26, 2025

  Business Response

  Date: 04/27/2025

  Hi Archu,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.
  
  Regarding your complaint: We sincerely apologize for any confusion or inconvenience caused by the availability of tour dates. We understand how frustrating it can be when travel plans dont align with a purchased experience, and we truly regret that the tour dates did not meet your expectations.
  
  After reviewing your case and the details of the deal associated with Item #**********, we would like to clarify that the deal page does provide visibility into available dates and times prior to purchase. Customers are able to check tour availability directly on the deal page here:
  ************************************************************************************
  
  Because the tour schedule is accessible before completing the transaction, we are unable to offer a refund in this instance. Additionally, as stated in the deal terms, this voucher is marked as a Final Sale, meaning it is non-refundable unless the merchant is unable to honor the deal at all.
  
  We truly appreciate your understanding, and we encourage you to consider gifting the voucher to someone else who may be able to enjoy the tour before the expiration date of October 26, 2025.
  
  Please dont hesitate to reach out if theres anything further we can assist you with.
  
  Regards,
  
  ****** *.
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:04/21/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint: 23233172
  
  I am rejecting this response because: Very disappointed with this response. My other email is ********************** ************ is a rip-off and has a bad way of doing business. I have also posted online about this experience.
  
  Sincerely,
  
  ***** Lewis   

  Business Response

  Date: 04/24/2025

  Hi *****,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: Im truly sorry to hear about the trouble you've experienced with your Atlanta magazine subscription.
  
  Please know that your concerns are important to us, and we're here to support you 24/7. You can reach our customer support team at any time through chat or email using the following link: ******************************************.
  
  To address your issue promptly, we need a little more information. I was unable to locate any purchases associated with the email address provided, ********************* Could you please provide us with the order number or voucher code related to your subscription purchase? Additionally, it would be helpful if you could confirm the email address used for the purchase.
  
  Once we have this information, well be happy to assist you further and work toward a resolution as quickly as possible.
  
  Thank you for your patience, and we look forward to your reply.
  
  Regards,
  
  ******* *********
  Manager
  Groupon Customer Support

  Business Response

  Date: 05/05/2025

  Hi *****,
  
  Thank you for reaching out and expressing your concerns. I genuinely understand how disappointing it must be not to receive your subscription. Please accept my sincerest apologies for any frustration and inconvenience this situation has caused.
  
  I have thoroughly reviewed our records and, unfortunately, I was unable to locate a Groupon account associated with the email address ********************** However, I did find a recent order for a One- or Two-Year Subscription to Atlanta Magazine Order # **********, linked in the email address you previously provided, *****************************.
  
  Please note that this purchase involves an online redemption process, which means youll need to complete the process on the merchants website. Below are the steps to redeem your voucher:
  
  1. Pull up the voucher using our mobile app or print it out.
  2. Online redemption required. Visit ******************************** and enter code visible in the center of your voucher into the box.
  3. Finish the redemption process, by filling out all necessary data.
  
  If you encounter any issues during this process, please dont hesitate to let me know, and Ill be happy to help further.
  
  Regards,
  
  ******* *********
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 05/06/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *****

• Initial Complaint

  Date:04/21/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 23232437
  
  I am rejecting this response because:

  I reject Groupon's response to our complaint regarding the ***************** AC experience. Their repetitive, copy-pasted replies from multiple accounts demonstrate a complete lack of professionalism and compassion, failing to address the severity of our concerns. The long lines, exorbitant food prices, and disruptive fire alarm ruined our family outing, yet Groupon dismisses these as "not uncommon" and hides behind their Terms and Conditions. Their offer of a $20 Groupon credit is an insulting, inadequate resolution for a fully redeemed voucher. Groupon's assumption that this matter is closed is laughably misguided, as the issue remains unresolved. Their dismissive attitude and shady practices show a clear disregard for customers. We are escalating this to the Attorney General to investigate Groupons business practices and ensure accountability.
  
  Sincerely,
  
  ***** E

  provided, and Groupons inaction persists.This misrepresentation is not only unethical but also a deliberate attempt to mislead both me and Klarna to avoid accountability. Groupons conduct demonstrates a pattern of poor customer service and deceptive practices, which is unacceptable for a company of its size and reach.I am seeking the following remedies:Immediate and full resolution of my original issue of full refunding.A formal apology from Groupon for their deceptive communication to Klarna and their failure to address my concern.If Groupon fails to address this matter promptly, I intend to escalate my complaint through all available channels, including publicizing their practices on platforms like X and pursuing further action to hold them accountable.

  Business Response

  Date: 04/29/2025

  Hello *****,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: I'm sorry to hear that your visit to ***************** AC did not meet your expectations. We understand how disappointing it can be when an experience doesn't go as planned, especially when it involves family time.
  
  However, after a thorough review of your order and your prior communication with our Customer Support team, I would like to clarify the following:
  
  Use of the Voucher: The voucher you purchased for ***************** AC was fully redeemed and used, as confirmed by the merchant. Once a voucher is used, we are no longer able to issue a refund, as outlined in our Terms and Conditions, which were agreed to at the time of purchase.
  
  Nature of the Complaint: We understand that you experienced long lines, high food prices, loud noises, and a fire alarm during your visit. While frustrating, these are not uncommon occurrences at high-traffic venues such as amusement or water parks and are not indicative of a defect or failure in the voucher or service provided by Groupon. Additionally, Groupon is not the provider of the services at the venue we serve as the platform offering access to deals from third-party merchants.
  
  Resolution Offered: Despite the fact that the voucher was used, and the purchase terms do not allow for a refund in such cases, we issued you a $20 Groupon credit as a goodwill gesture. This credit was offered to acknowledge your dissatisfaction while still adhering to the policies in place.
  
  Klarna Dispute: In our response to Klarna, we truthfully reported that the voucher had been redeemed and that a partial goodwill credit was provided. We did not at any point falsely state that you were fully refunded or that no issue existed only that the voucher was used, a resolution was offered, and we consider the matter resolved per our policy.
  
  We understand that this may not be the outcome you were hoping for, but we have provided support, reviewed your concerns, and issued a resolution based on the circumstances. Using a voucher and then requesting a full refund is outside of what we can honor, even under extenuating complaints. For further issues with the quality or conditions of service, we recommend reaching out to the venue directly, as fulfillment is the responsibility of the merchant.
  
  If theres anything else youd like help with going forward, were happy to assist but at this time, this matter is considered closed from our end.
  
  Regards,
  
  Harish
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:04/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 23232226
  
  I am rejecting this response because: $20.00 does not make up the gas I had to drive to get to that place and 1 hour to return back home.  I will never use that vendor on Groupon again.   if they would offer 50 Groupon bucks that would have been at least an effort.   $20.00 I felt was very disrespected.   
  
  Sincerely,
  
  ******** *******am requesting $200 in Groupon Bucks as a goodwill gesture to remedy this experience, covering my travel, tolls, and the inconvenience of the ordeal.Ive already been in touch with your customer care representative, Pooja K, and was told the issue has been escalated internally. I look forward to a timely resolution and appreciate your attention to this matter.Sincerely, ******** ******* Phone: ************ Email: **************************** Service Date: April 17, 2025 Merchant: AAG Auto Repair Detail Shop Location: *************************************************** Time of Visit: Approximately 1:30 PM

  Business Response

  Date: 04/27/2025

  Hi Demarcus,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.
  
  Regarding your complaint: We sincerely apologize for the inconvenience and disappointment caused by your recent experience with the merchant in ***** Crest.
  
  We truly regret that your visit did not go as expected, especially after being informed that no appointment was necessary. Being turned away after traveling such a distance incurring toll and fuel costs and losing your valuable time is understandably frustrating, and we can only imagine how upsetting that must have been.
  
  Please know that we take matters like this seriously, and we have reviewed your case thoroughly. As previously communicated by our team, a full refund for the Groupon voucher has already been processed back to your original form of payment. You should have received a separate automated confirmation email regarding this. While refunds are issued immediately on our end, kindly allow a few business days for your financial institution to reflect the credit.
  
  Additionally, as a gesture of apology and goodwill, weve issued $20 in Groupon Bucks to your account. These can be applied toward the purchase of any eligible deal on our site and are valid for 180 days.
  
  We do understand that this may not fully meet the resolution you were hoping for, and we sincerely apologize for the inconvenience and frustration this situation has caused. While we are unable to issue the requested $200 in Groupon Bucks, please rest assured that your feedback has been documented and shared with the relevant teams to help improve both merchant communication and customer experience moving forward.
  
  We truly value you as a customer and appreciate your understanding.
  
  Regards,
  
  ****** *.
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:04/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 23230682
  
  I am rejecting this response because:
  There was a map on the Groupon website. This WAS listed under the Where to redeem section which is viewed prior to purchasing. The screenshot is from the voucher when attempting to redeem. It is extremely insulting to insinuate that I somehow doctored the picture to be sinister. If this is the case, how could any documents be accepted? I have purchased multiple Groupons for many years therefore I am privy to the purchasing process and how to determine if there is a location is near my home! I will tell you, I will never be purchasing again. Especially after the insults in your last correspondence. This company has gone extremely down hill over the years which leads me to believe that this company will not be in business for much longer especially with false advertising and poor business practices such as this.

  Sincerely,
  
  ******* *******

  Business Response

  Date: 04/29/2025

  Hello *******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: Thanks so much for following up. I completely understand how disappointing it must have been to find out the locations you expected werent available after purchasing your vouchers. Im really sorry for the confusion and appreciate the time youve taken to reach out.
  
  Ive had a chance to review the deal you purchased, and I want to clarify that the offer doesnt include a map or list of locations directly on the Groupon page. Instead, it includes a link that takes you to the merchants website where all current class locationsboth in-person and onlinecan be viewed before purchasing.
  
  I also took a look at the screenshots you provided. It looks like the details are slightly different from the deal you purchased, and I noticed a message at the top about a maximum number of purchases, which wouldnt normally appear on your current offer since you've only bought two vouchers, but the offer limit is 10. This just makes me wonder if the screenshot might be from a similar, but different, deal.
  
  If you still have the original link to the deal page where the screenshot was taken, Id love to take a closer lookjust to make sure were reviewing everything correctly.
  
  As this is a non-refundable offer, and the merchant's site is where location info is confirmed, we arent able to offer a refund in this case. That said, if theres anything else we can do to help point you in the right direction with the merchant or support another way, Id be happy to assist.
  
  Thanks again for bringing this to our attention, and I hope to hear back from you soon.
  
  Thank you for your understanding.
  
  Regards,
  
  Harish
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:04/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased 3 tickets on April 14, 2025. Charged $107.73 total of tickets Order # ********** | Purchased on Apr 14, 2025. $37.60Order # ********** Purchased on Apr 14, 2025 $39.63Order # ********** Purchased on Apr 14, 2025 $30.51 ( child) See tickets on upload. In Error I added Groupon tickets for Clearwater aquarium for my daughter and grandchild and I. She is from MD and visiting. (She wanted to go to ****************). Thinking I found them with excitement!!! So I bought these. The moment I saw Clearwater? I was like? Its in *****. Thats when I knew I made a huge mistake. I immediately tried to cancel it and their APP would not let me do so. I was able to find someone online by email to see if I may have my charge reversed and the info on their system said it would take 48 hours for a response so I filed a request for this. I was told Two days later that it was not something they can reimburse me on. They said it was FINAL SALE. This was not indicated on my tickets as you can see. I am a senior citizen living on only Social Security and I need my money back please. I emailed them back stating that I read the terms and conditions, but it also says it can default to the refund after Three days if attempt to cancel. I believe that I am entitled to some compensation. They wrote back and said they understand but no . I emailed back and said I will even compromise if you can at least give me the cost of the tickets to apply to some other kind of service. I was then told Sorry no that is not our policy. Please help me I have nobody that I can sell these two I am a 70 year-old woman, and this was an honest mistake on my part.Of course then its been Easter weekend on top of it all. Thank you sincerely.

  Business Response

  Date: 04/22/2025

  Hello ******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: I truly understand how disappointing this experience has been, especially as you were excited to plan a special outing with your daughter and grandchild. I'm very sorry for the frustration and inconvenience this has caused.
  
  After reviewing your case, Id like to clarify a few important details regarding your order and our policies:
  
  Order Timing & Cancellation Request: Your tickets were purchased on April 14, 2025, and your first message to us was received on April 17, which was three days after purchase. While we do have a general three-day cancellation policy on most local deals, this does not apply to non-refundable offers, such as tickets. This specific deal for ************************** is clearly marked as non-refundable, and that restriction is stated in the offer terms on the deal page. Unfortunately, once a non-refundable purchase is made, we are not able to cancel or refund iteven if the request comes within a few hours or days.
  
  Deal Visibility & Description: We understand how this may have caused confusion, especially with the similarity in names, but this deal is clearly and prominently labeled as Clearwater Marine Aquariumnot just in the title, but in several places across the offer page. Ill be attaching screenshots of the deal page so you can review exactly how the offer was presented at the time of your purchase.
  
  Response Time & Support Interaction: You mentioned seeing a message that said it could take 48 hours for a responsethis is a general estimate shown on our support page when a request is submitted. However, it is not a fixed delay. In your case, our team responded to your initial message within 10 minutes, and all your follow-ups were also replied in around an hour. We want to reassure you that your request was treated with urgency and care from the beginning.
  
  Refund & Policy Exceptions: We deeply respect your situation and always try to help when possible. However, in this case, because the purchase involved tickets, we are unable to override the offer terms or issue exceptions for this type of deal.
  
  App Cancellation Issue: You mentioned having trouble canceling via the app. Because this deal was non-refundable from the beginning, the cancellation option would not have been available in this casethis is not a technical error but standard for non-refundable purchases.
  
  We genuinely regret that this affected your time with your family, and while we're unable to offer a refund or credit for this order, we hope this explanation provides clarity. Please dont hesitate to reach out if theres anything else we can assist with.
  
  Regards,
  
  Harish
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:04/20/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint: 23227781
  
  I am rejecting this response because: My problem is still not resolved, I have been waiting for Groupon to contact me. I have send all information that I had through Groupon about the merchant Groupon have on their website. The business that scam my money cant be find on BBB because is not even real business.

  Down below is what I send to Groupon and still waiting for respond.   
  

  I am also send attachment as well to confirm my information.

  
  

  Thank you for getting back to me. 

  
  

  Here what I send to Groupon. 

  
  

  I purchase the 360 PROS TINT THROUGH GROUPON on 4/15. On 4/16 I call to make appointment and its was on 04/18 ! As 12 pm ! The merchant ask me to screen shot the coupon and send it to the number I making an appointment which is they main number. On 4/16 the merchant redeemed my coupon before even the appointment date. 

  
  

  On 4/18 ! At 9.53 am.  the merchant send me a text asking to pay a fee for travel that I missed read fine print. I decide to cancel it right before time of service.  This message was send an hour or more before time of service ! 

  
  

  I text merchant 360 PROS TINT ! Same number I send my coupon screen shot to and ask why he redeemed my coupon before the appointment date.the merchant agree to cancel and send me a screen shot of cancellation and the email that merchant send to Groupon for refund me. ! 

  The merchant should not allow to redeemed the he coupon before the service is arrive or I am agree ! 

  
  

  The merchant said the call are record and inform me the coupon will be redeemed after I send it. IT A LIAR ! I ask for phone record to proof he saying that or will go to court. The merchant ask me to contact the lawyer and gave me another number and block me! 

  
  

  I have lawyer call the other  number he gave me. No answer and keep cut the line off! 

  
  

  Just his merchant! 360 PROS TINT have another business on your website is call SUPERIORS CERAMIC COATING A D DETAILING ! This both business own by the same person. ! 

  
  

  This is not the first time this merchant doing this ! 

  I am not the only grouping customer that this merchant SCAM ! 

  
  

  I went to ******** to read a review and another person has the same problem that I had.  And didnt get refund either and he bought the service through Groupon as well. 

  
  

  Please READ and LOOK! My attachment you will understand why this merchant need to be remove on your website! 

  
  

  I trusted Groupon so I buy the service through Groupon. I though is will be safe and save my money but come to find out. This merchant scam people on your website ! 

  
  

  I would like this to be serious matter to investigate fix the problem.  I dont want this merchant SCAM! Doing this to other customer that trust **********************. 

  
  

  In picture you will see another complain on yelp.comabout this scam merchant ! It happens almost a 3/31 2 weeks before me.  I contacted the person that had been scam we will see what we can do about it.  We are not related. We just  victim of a scam business. And hope Groupon will help us solve this. 

  
  

  Please take this matter seriously and please please please look at my attachment carefully. You will see how this scam merchant run the businesses. 

  
  

  
  

  The true is I cancel the service due to missed read the fine print that I have to pay extra for travel fee so I cancel my appointment before the time of service ! 

  If the merchant said they are travel I have to pay extra its a liar. I cancel the service before the merchant leaving the place.  

   

  Please look at the date and time on the picture message between me and merchant I send to you !

  
  

  Also. My apartment has camera record 24/7. There is no one come to do the job on my car which ever day the merchant scam claim. What ever day he claim I can pull the record of video my car was park and nothing has done to the car and no one com. Infect!  He will need to call me to get in the gate anyway. He cant come in with out  permission ! 

   

  Again I have cancel the service before the time of service 2 hour ahead ! 

  
  

  so the merchant didnt travel to me at all. ! 

  
  

  I am not sure how many more this scammer are scam and claim the coupon without doing the job and didnt report it. 

  
  

  This scam business is not even can find on BBB also the website is not trusted.  

  
  

  Hope this matter will get address so I can trust Groupon and refer a friend to used Groupon to help save money. 

  
  

  Sincerely,
  
  ****** ****** Try to get in touch via chat but never can connect. This is need to be change. ! Groupon need to have a way for customer to contact to be able to return a coupon if its happen like my case. because Groupon policy its only refund in 3 days. If Groupon still want to be in the business need to be giving a care on a case and respond its quickly. I want it to be an example case. ! Will see if my post get respond since I never can contact Groupon at all. 

  Business Response

  Date: 04/21/2025

  Hi ******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: I'm truly sorry to hear about the inconvenience you faced with your window tinting purchase and the issues related to your coupon redemption.
  
  We recognize that it can be disappointing to encounter unexpected costs and unclear communication. Our goal is always to ensure that transactions and interactions with our merchants are transparent and smooth for our customers.
  
  To address your concern, I would like to sincerely apologize for the difficulties you encountered when attempting to contact us via chat or email. Please know that we are available 24 hours a day to assist you, and you can always reach out to our customer support team via chat and email using the following link: [******************************************].
  
  Regarding the voucher in question, it appears to be associated with a different Groupon account. In order to proceed and to ensure compliance with our Data Protection regulations, we need to verify your account. To facilitate this, I've sent you a direct email requesting a few additional details. Kindly respond at your earliest convenience so we can carefully review your situation and address it promptly.
  
  Again, Im truly sorry for your experience, and I appreciate your patience and understanding. We value your business and are committed to resolving this issue for you as swiftly as possible.
  
  Regards,
  
  ******* *********
  Manager
  Groupon Customer Support

  Business Response

  Date: 05/01/2025

  Hi ******,
  
  Thank you for reaching out and sharing your experience with us. We sincerely apologize for the inconvenience and frustration you have faced regarding your recent purchase of the 360 PROS TINT Groupon.
  
  We empathize with your situation and understand how distressing it is to feel that a merchant did not uphold their part of an agreement. Please be assured that your experience is important to us and it is never our intention to cause dissatisfaction or inconvenience. We greatly value your feedback and take your concerns seriously.
  
  Ive already escalated your case internally, and we are committed to looking into this thoroughly. While we aim to provide an update within 48 to 72 hours, please note that in some rare cases, it may take up to 7 days. That said, well keep you informed and reach out as soon as we have an update.
  
  Thank you for your patience and understanding as we work to address your concerns. If you have any further questions or need additional assistance, please do not hesitate to reach out.
  
  Regards,
  
  ******* *********
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:04/19/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought gocity explorer passes from Groupon which are eligible for a 90 day return policy from ******. We were not able to use the passes and Groupon tells us the money is sent direct to the manufacturer but go city tells us the refund needs to come from Groupon which has no customer service phone number and no chat that allows you to speak in your own words. This is almost $300 of wasted money that should be able to be refunded and the frustration of not being able to contact anyone about this is overwhelming.

  Business Response

  Date: 04/21/2025

  Hi ******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence.
  
  Regarding your complaint: I completely understand how frustrating it must be to encounter such challenges with a purchase, and I'm truly sorry for any inconvenience this has caused you.
  
  Although we don't currently offer phone support, we are committed to assisting you with your concerns around the clock via our chat or email support. You can always reach out to our team using the following link: ******************************************.
  
  Regarding the voucher in question, it appears to be associated with a different Groupon account. In order to proceed and to ensure compliance with Data Protection regulations, Ill need some additional information to verify the account. Ive sent you a direct email requesting these details.
  
  Kindly respond at your earliest convenience so we can continue assisting you as quickly as possible.
  
  Thank you for your patience and understanding. Were committed to resolving this for you.
  
  Regards,
  
  ******* *********
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:04/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 23089631
  
  I am rejecting this response because:

   

  That an insult for only giving me $30 when i paid $185.00 for the cleaning services.  You as a business should stand by the products/services that client purchases from you.  If a client not fully satisfied with the services you should do something about it.  I don't want a full refund back in terms of money i would like a refund to Groupon bucks of $185.00, On top of them not even cleaning one bedroom in my house, they were rude, and they broke one of my wooden blinds in the bathroom and didn't even say nothing about it.  I called the manager of the company he never called me back at all.  That is bad customer service, they never mopped or sweep any the floors in the house. They were moving so slow to make the time go by and they were just in the bathroom and kitchen. nothing was completed completely. My house looks like it was never cleaned at all.  I would never recommend this company.  I am going to let people know about this. i am very disappointed.  If you let business get away with this. They are going to keep doing this. please give me my money back.
  
  Sincerely,
  
  ******* ******

  Business Response

  Date: 04/22/2025

  Hi *******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.
  
  Regarding your complaint: Were truly sorry to hear about your experience with the house cleaning service on March 18, 2025. We understand how frustrating and disappointing it must have been to not receive the level of service you expected, and we sincerely apologize for any inconvenience caused.
  
  After carefully reviewing your request, we found that the Groupon associated with this transaction was redeemed, and the service was marked as provided. As per our policy, once a Groupon has been redeemed, we are generally unable to issue a full refund, as the payment is directed to the merchant upon redemption.
  
  That said, we always want to do our best to support our customers. I can confirm that a credit of *********** of the purchase amount) was already added to your account ************************ on March 19, 2025.
  
  In addition, and in consideration of your situation, I have now added an extra $30.00 in Groupon Credits to your account. These credits are available immediately and are valid for 180 days, redeemable toward nearly any purchase on our site. You can view your available credit by logging into your account and checking the Groupon Credits balance in the top-right corner of your My Groupons page.
  
  To use your credits, simply ensure that the box next to Apply available Groupon Bucks is selected under the Payment Method during checkout.
  
  Please note that because the voucher was already redeemed, the full amount has been allocated to the merchant. As a result, we are unable to process a refund to your original form of payment. Offering credits is the only option available in this instance.
  
  We genuinely regret the inconvenience you've experienced. Should you need any assistance using your credits or have further concerns, please dont hesitate to reach out.
  
  Regards,
  
  ****** *.
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:04/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 23222968
  
  I am rejecting this response because:
  
  

  The response Groupon received from customer service was false and was untrue.  At no time was there a complementary in-person consultation offered I had to either purchase the Groupon and redeem it or pay using a credit card over the phone to reserve the appointment.  The only complementary consultation offered was done by phone and through text.  They told me to purchase the most expensive Groupon that it will cover all services needed. 

  
  I am asking for a refund for the following reasons:
  1.They did not provide the services as promised.

  
  2.Both the salon and the stylist were in violation of state rules.  Per the Florida Administrative code rule 61G5-20.004 (1) the salon license and legible copy of the most recent inspect sheet is to be displayed in a conspicuous place visible to the public upon entering.  This was not anywhere to be found.  

  
  3.The hairstylists is required to display their license at their workstation with their current license or registration certificate visible while performing services.  The certificate must include a 2by 2 photograph taken with the last two years and be permanently laminated. This was also not visible and anywhere to be found.  

  
  4.When the manager asked for the license ***** said we dont have to provide this to you.  Which contradicts the state rules.  

  
  A full refund must be issued since I dont believe the services were performed by a licensed hairstylist and the Florida Administrative Code were not followed at the time of service.  
  Regardless of the Salons false replies they did not follow the state of Florida Administrative Code while performing the services and a full refund is due.
  

  In accordance with legal requirements, I am formally seeking to submit a claim against Groupons liability insurance for the damages incurred by engaging and selling services from a vendor that was not appropriately licensed.
  
  
  Please inform me of the procedure to initiate a claim against Groupon.
  
  
  
  Perry 

  
  Sincerely,
  
  Perry Johannesburg

  es we wanted. However, upon pickup, I was disappointed to see that the work hadn't been done as discussed, and my girlfriend's hair was an entirely different color than intended. We had only requested brown highlights, but instead, it appeared to be fully dyed. I mentioned that I had been advised to purchase the full-color option even though only partial highlights were supposed to be done, and *****, who had been at the front desk, understood this if the stylist had any questions. I was shocked to see the drastic change in color. ***** was equally surprised and said it was a misunderstanding. They arranged a return appointment to fix the issue, but when I returned, they wanted to charge me $65 to correct their mistake. Concerned, I requested to see the stylist's license, but they couldn't provide the **** license. I quickly told my girlfriend that we needed to leave, and I decided to handle the issue through Groupon and the ***** as something didnt seem right.

  Business Response

  Date: 04/20/2025

  Hi *****,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: I hope this email finds you well. I am truly sorry to hear about your disappointing experience with this deal. Your feedback is incredibly important to us, and I genuinely appreciate you taking the time to share your concerns.
  
  It sounds like you encountered several challenges, from the initial confusion around which Groupon to purchase to the service not meeting your expectations.
  
  At Groupon, we strive to ensure every customer has a positive and seamless experience, and I regret that this situation fell short of the high standards we aim to uphold.
  
  While were unable to offer a refund once a voucher has been redeemed or used, I want to assure you that your concerns have been shared with the appropriate teams so we can take necessary actions to prevent future occurrences.
  
  As a gesture of our sincere apologies, I have added $15 in Groupon Bucks to your account. These are valid for 180 days and can be used toward any future purchase on our platform. Unfortunately, any further refunds for the redeemed voucher may not be possible from our end without the merchant's approval, which we were unable to secure at this time.
  
  We truly value your continued support and hope to provide a much better experience moving forward. If there is anything else I can assist you with, please don't hesitate to reach out.
  
  Regards,
  
  ******* *********
  Manager
  Groupon Customer Support