Business Profile

Ecommerce

Groupon, Inc.

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Groupon, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

3,472 total complaints in the last 3 years.
947 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:09/21/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.

Complaint: 18056518

I am rejecting this response because Groupon is choosing to give a "blanket's rejection rather than assisting in prosecution. Groupon, you are complicit.

Sincerely,

*************************th MANY victims such as myself whom Groupon refused to assist in a prosecution effort against the perpetrator.
Business Response
Date: 09/30/2022
Hello ****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I'm sorry for the trouble! I can imagine that it can be frustrating. I see that you have a conversation with our Account Specialist in ticket ********. They are working on your issue.

As we informed you: for security reasons we are unable to reveal the information that was taken from our side regarding this issue.

Kindly contact your financial institution to proceed further.

Thank you for your understanding.

Regards,

*****
Manager
Groupon Customer Support
Business Response
Date: 10/05/2022
Hello ****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I'm sorry for the continuous trouble and frustration regarding the issue.

We have taken appropriate action against the concerned person involved in this issue.

For security reason's we are unable to reveal the information that was taken from our side regarding this issue.

In order to file a complaint you need to contact the local station if you want to proceed further.

We never intend to upset our customers, and we genuinely appreciate your thoughts. I'll make sure that your feedback is communicated to appropriate channels.

Thanks for your understanding.

Regards,

Jan P
Manager
Groupon Customer Support
Initial Complaint
Date:09/20/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.

Complaint: 18052107

I am rejecting this response because: It's a very funny,unprofessional excuse. I can return back my groupon or you can return me $889.79

Sincerely,

***********************ning about no returns for airplane tickets, but it doesn't apply to me: I didn't reserve any trip, didn't buy any tickets! I am looking for a REFUND of my money, illegally hold by Groupon in the form of Groupon Bucks,It is $889.79 .
Business Response
Date: 09/29/2022
Hello *******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I'm sorry for the inconvenience, I can imagine that it can be frustrating. Unfortunately, we are not able to convert your Groupon Bucks to the credit card payment, because part of them was already used to purchase another deal.

Thank you for your understanding.

Regards,

*****
Manager
Groupon Customer Support
Business Response
Date: 10/05/2022
Hello *******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: Unfortunately, this deal is no longer eligible for a refund to your original form of payment. You can find more information about our refund policies [here](https://www.groupon.com/faq#faqs:content-6).

The Groupon Bucks will never expire and can be used toward almost any purchase on our site, so if you don't want to spend your Bucks right now, you'll have plenty of time to find another deal that works for you.

I hope you find another Groupon deal to enjoy in the near future, and please let me know if I can help in any way.

Thank you for your understanding.

Regards,

Jan P
Manager
Groupon Customer Support
Customer Answer
Date: 10/05/2022

Complaint: 18052107

I am rejecting this response because:Groupon has everytime another excuse. You returned me 1/2 of deal.without explaining why you returned just a part of my money.I asked for a refund within 1 day of a purchase. As I mentioned, you lost me as customer(I was with you 10 years,spending thousands of $$$ on Groupon.

Sincerely,

***********************
Initial Complaint
Date:09/20/2022
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***************he whole thing. I am attaching chats and emails that are relevant. Thank you for your help.
Business Response
Date: 09/29/2022
Hello ****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I've gone ahead and issued a full refund to your original form of payment and removed this Groupon from your account. You'll receive a separate automated email message to confirm this as well. Please note that while we issue all refunds immediately, it may take your financial institution a few days to post the credit to your statement.

Let me know if there's anything else I can do for you.

Regards,

Jan P
Manager
Groupon Customer Support
Initial Complaint
Date:09/19/2022
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.

Complaint: 18049090

I am rejecting this response because: Groupon allows and enables false advertisement as a regular business practice. The add was totally misleading in everyday and I will report this to the FTC.

Sincerely,

***********************
Business Response
Date: 09/29/2022
Hello *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I'm sorry for the inconvenience, I can imagine that this is frustrating. The fine print of the deal says: Additional fees will be applied to cover fuel, insurance, and service fees, due upon arrival. Refundable damage security deposit *** also be due upon arrival.

On the website of the deal, you can find information: Additional fees of up to $120 per ski will be applied to cover fuel, insurance + servicing and is due upon arrival. Refundable damage security deposit *** be required. Walk-*** / Walk-ins will not be accepted.

Unfortunately, we can not honor the voucher without this additional payment. However, as an exception, we can issue a refund to the original form of payment for the vouchers 1000-142757-674973. Please let me know how would you like to proceed.

Thank you for your understanding.

Regards,

Jan P
Manager
Groupon Customer Support
Business Response
Date: 10/05/2022
Hello *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: 've checked our records and the deal was not edited in the past. The information about additional fees is on the website of the deal and in one of the screenshots sent to BBB by you. I'm very sorry we can't honor the voucher without additional payment.

But as an exception, if you don't want to use the service we can issue a refund should I proceed?

Thank you for your understanding.

Regards,

Jan P
Manager
Groupon Customer Support
Initial Complaint
Date:09/19/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My Groupon on account is always locked by Groupon. Every single order gets refunded. I cannot buy anything. I contact support for help, they always collect my personal details and then same thing happens-my order does not goes through again. The circle repeats. Groupon support has never attempted to resolve the issue correctly. I do not get an answer why is my purchases, without fail, get refunded in 30 seconds after I place one.
Business Response
Date: 09/29/2022
Hello ********,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: Ive provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.

Thank you for your understanding.

Regards,

****************
Manager
Groupon Customer Support
Initial Complaint
Date:09/19/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed an order on Groupon.com for three same-day event tickets for $25 each. When checking out, I used a 20% off promo code and .55 Groupon bucks balance, resulting in a total of $59.45. This is the total that was displayed when I hit "Submit". However, when I got the notification from my bank, I was charged $74.45.I contacted the Groupon customer service and explained the situation and that they must have had an issue on their back end. I was told that they don't provide refunds. I explained that I was asking for them to refund the overcharge that was their fault, and the customer service agent never responded.I am only asking for a refund of the overcharge: $15.00 USD.
Business Response
Date: 09/29/2022
Hello ****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: First of all, please accept my sincere apologies for all the troubles you had with Groupon.

While we aren't able to apply discounts to purchases after the fact, to help make up for your inconvenience, I'm putting $25.00 in Groupon Bucks to your account. These Bucks are available to use right away and can be applied to any eligible deal on our site until they expire in 180 days. When you're ready to use them, just make sure to select them as a payment method at checkout.

For future reference, when youre at checkout, select the option that says, "Promo or Gift Code" (on desktop) or "Enter code/gift code" (on mobile). Enter your promo code into the promo code field and select Apply.

If the discount doesn't appear after you've applied the code, we recommend reviewing the following:

* Make sure you've chosen deals that are eligible for the promo code. The email or banner where you saw the promo code advertised states which types of deals are eligible.
* Check the deal page Fine Print for limitationssome deals are not eligible for promo codes.
* Confirm that your order meets any requirements for the promo code. If a minimum purchase amount is required, you can combine deals in your cart or at checkout to meet the minimum (just make sure each deal is eligible for the promo code).

Thank you for your understanding.

Regards,

****************
Manager
Groupon Customer Support
Initial Complaint
Date:09/19/2022
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*****************************
Business Response
Date: 09/30/2022
Hello ******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I've gone ahead and issued a full refund to your original form of payment and removed this Groupon from your account. You'll receive a separate automated email message to confirm this as well. Please note that while we issue all refunds immediately, it may take your financial institution a few days to post the credit to your statement.

Thank you for your understanding.

Regards,

****************
Manager
Groupon Customer Support
Initial Complaint
Date:09/19/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Back in January of 2021 I noticed that Groupon charge me for two coupons for chiropractic care that I have not ordered. I complained about it and the only refunded one of them and not the second one. I just now got around to complaining about the second one that they didn't refund me and they said because it expired they can't do anything.I have no need for it and I want my money back. I complained and they said there's nothing that they could do
Business Response
Date: 09/29/2022
Hello ****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: Generally, we're unable to refund Groupon after they've expired, but given the circumstances here, I've gone ahead and canceled this order and issued a refund in Groupon Bucks to your account.

These Bucks are available to use right away, never expire, and will apply to any eligible deal on our site. When you're ready to use your Bucks, you can apply them to your purchase at checkout by checking the box next to Apply available Groupon Bucks under Payment Method.

Thank you for your understanding.

Regards,

****************
Manager
Groupon Customer Support
Initial Complaint
Date:09/18/2022
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Transaction Date: *********************: $37.60 Phone Log Contact Merchant (found on ******* ************ (merchant never answered or replied via email *************************)Called May 28, 2022 Called May 31, 2022 Called June 1, 2022 Called July 17, 2022 Called July 31, 2022 Called August 12, 2022 After several months of failed attempts to contact the merchant, I decided to contact Groupon for a refund since my groupon will expire soon. Instead, the first attempt, I was left on read so I re-contacted a few days later. I received a response but only an offer to get Groupon bucks, which at this point I refuse because I have paid money for a service I never received and this is the third occurrence where Groupon has tried to scam me. I did not get a notification hours later when the agent responded. By today, I realized my groupon already expired but the same solution was offered which is not feasible. Groupon did not have contacts to their own merchant as evident in my screenshots. I have escalated this issue to a supervisor who made false claims that they already provided me the best solution and best customer experience. He ensured that I had the power to claim my groupon but did not do so. He refuse to refund me and closed out the issue. Groupon failed to provide a safe shopping experience for customers, failed to respond in a timely manner and failed to provide alternative solutions for customers. This company and their business model is not safe and full of scams.
Initial Complaint
Date:09/18/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This is regarding an purchased that l maked on 08/30/22 on groupon inc.com .and l pay ****** for an spas with my pay pal account l never recived the service that l paid on groupon went l went to get the service in blizz spas they told me that they dont recived the payment .so l paid with my *********** account .if you need verified if is true call the the spas to the phone number ************ .the gropon dont resolved my problem the amount of ****** is still appear in my pay pal account balance l owed to before that purchased ****** dollars now is ****** with the ****** from groupon that they charged to my pay pal account . I need an investigation with this matter. Thank you
Business Response
Date: 09/29/2022
Hello *******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I've found this purchase in the account associated with ****************************** There seems to be a typo in the email address.

We were recently notified by your financial institution that a dispute had been issued against a purchase you madespecifically, your Groupon for **********************. We recommend reaching back out to your financial institution directly to discuss a resolution.

Thank you for your understanding.

Regards,

****************
Manager
Groupon Customer Support

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