Business Profile

Ecommerce

Groupon, Inc.

Headquarters

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Complaints

This profile includes complaints for Groupon, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

3,472 total complaints in the last 3 years.
947 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:09/25/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I went on the Groupon App to purchase ************************* tickets for *********************** for this Sunday 9/25. My location was showing ************* ******* at the time of searching. *** for ********* came up and I chose the date of going but right after I hit the purchase button, I noticed they said for the ********** location. I contacted Groupon to say it was a mistake and to refund or credit me so that I can buy the correct location but the agent said all sales final and "you should have looked before buying" very rude. It was an honest mistake and I just needed them to refund or credit so I could purchase the right location but they refused to help at all. I also lost a different credit from Groupon in this purchase of $37 that was on my account and they iced in this current transaction. The total of the 2 tickets came out to be $144, but with the credit was $106.
Business Response
Date: 10/06/2022
Hello *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: For one voucher I've gone ahead and issued a full refund to your original form of payment and removed this Groupon from your account. You'll receive a separate automated email message to confirm this as well. Please note that while we issue all refunds immediately, it may take your financial institution a few days to post the credit to your statement.

Unfortunately, the second voucher is viewed. We need to contact the merchant for approval for a refund. I will escalate the issue and update you as soon as possible.

Regards,

*****
Manager
Groupon Customer Support
Initial Complaint
Date:09/24/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Bought 5 groupons for kentucky kingdom April 24th 2021, expired on Sept 26th 2021.I contacted support for a refund as their policy states that if it is a final sale it will be in the fine print. No where in the fine print on this particular groupon does it say fine print. The first customer support service provider said that they can only cancel 2 groupons per day for groupon bucks. When I asked for clarification they said no they can do more but that the groupons I bought could still be used. I tried to explain that they were expired but the service personell either was not understanding me or did not want to help. I closed that support chat and requested another one. This customer support person offered me a $5 ********************** bucks and a 20% off coupon on a future order. I spent almost $200 on this specific groupon and they want to give me $5. I was fine with either a refund to my bank or a refund in the form of groupon bucks. When I pointed out that the refund policy clearly states to check the fine print they stopped responding to me at all and closed the chat. I just want my money back, or groupon bucks for what I paid. order number Order # **********
Business Response
Date: 10/06/2022
Hello *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I can confirm that your order was refunded to Groupon Bucks on 09/28/2022. You should have received an email confirmation shortly after this refund was issued. If you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there.

Refunds issued as Groupon Bucks are available for use in your account immediately. They can be applied to eligible purchases on our site until they run out. You can see your balance in the top right corner of the page when signed in at http://www.groupon.com/mygroupons.

Ive provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.

Thank you for your understanding.

Regards,

Jan P
Manager
Groupon Customer Support
Initial Complaint
Date:09/24/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was sent the wrong product, I repeatedly contacted Groupon and was given a date of 9.14.22 till they will step in. Contacted them after 9.14.22 and now am told that they will not step in till 9.27.22. I want my money back, I have not been contacted by the third party vendor and I want my money back.
Business Response
Date: 10/07/2022
Hello ******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I've gone ahead and issued a full refund to your original form of payment and removed this Groupon from your account. You'll receive a separate automated email message to confirm this as well. Please note that while we issue all refunds immediately, it may take your financial institution a few days to post the credit to your statement.

Let me know if there's anything else I can do for you.

Regards,

Jan P
Manager
Groupon Customer Support
Initial Complaint
Date:09/23/2022
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.

Complaint: 18122301

I am rejecting this response because: There was NO attempt on the part of Groupon to address my concern about tickets on a non-seating area of the arena for this event. I DID try to work this out directly with Groupon first but was told by a Groupon manager (per the provided documentation) that the tickets were non-refundable and she considered the matter closed. As such, I did as I indicated and filed a dispute with my credit card company and reported the issue here. I suppose the issue will be worked further through that dispute process per this response.

Sincerely,

*************************
Business Response
Date: 10/05/2022
Hello *******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: If you dispute the charge with your financial institution, then we have to let that process run its course. Instead of resolving the issue with us, you should work with them directly to discuss a resolution.

Our *************************** is always here to help you redeem your Groupons, and we like to try resolving any issues you may have before including anyone else in the process. If you ever need help, please let us do what we can first.

If you haven't officially filed the dispute yet, let me know and we can continue working this out. Either way, I'm happy to answer any questions you may have.

Thank you for your understanding.

Regards,

Jan P
Manager
Groupon Customer Support
Business Response
Date: 10/10/2022
Hello *******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I'm sorry for the continued frustration, but if you have already disputed the charge with your financial institution, then we have to let that process run its course. Instead of resolving the issue with us, you should work with them directly to discuss a resolution.

Please let me know if you need assistance with anything else.

Regards,

Jan P
Manager
Groupon Customer Support
Customer Answer
Date: 10/10/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and agree to work the dispute via my financial institution with whom I have disputed the charge.

Sincerely,

*************************
Initial Complaint
Date:09/23/2022
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***********************
Business Response
Date: 10/04/2022
Hello *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I've just refunded $116.89 back to your Apple Pay. It can take up to 10 business days for the refund to be reflected on your statement, but typically it's much faster than that.

Thank you for your understanding.

Regards,

****************
Manager
Groupon Customer Support
Initial Complaint
Date:09/22/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I requested a refund Per Groupons policy and I was within the refund window. Groupon attempted to issue a $268.26 refund to a bank account that was closed. As soon as I realized this account was closed I notified Groupon, which was Less than 24 hours from the time that they attempted to issued the refund. I asked Groupon to please issue the refund to another account or even offered to take Groupon bucks and they refused stating the refund had been sent to my closed bank account which isnt possible To this date, Groupon has not re-issued the refund to me and they still have my money I contacted the bank and they told me that Groupon has not issued the refund because they could not do so because the account was closed which means that Groupon still has my refund and they are refusing to give it to me. It has been several weeks that Ive been attempting to get the refund from Groupon and they refuse to re-issue the refund even though I was well within their refund return policy window. They are violating their own website policies.I want my money back. This is $268.26, its a lot of money and I want it back so please help me to file a complaint.I have attached a screenshot of the attempted refund by Groupon which never actually went through and I still do not have this refund. I am requesting that they refund this money to me immediately.
Business Response
Date: 10/04/2022
Hello ********,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: First of all, please accept my sincere apologies for all the troubles you had with Groupon.

I can confirm that our system processed your refund successfully on 09/27/2022.

Refunds issued to a credit or debit card appear as a refund from Groupon, Inc. Please note that it can take your bank a few days to route the funds correctly and post them to your account. If it's been longer than 10 business days, you'll need to check with the claims department of your bank directly.

Thank you for your understanding.

Regards,

****************
Manager
Groupon Customer Support
Initial Complaint
Date:09/22/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Since 2020, Groupon has been charging me through PayPal for subscriptions I never ever knew about. In the last 6 months, it was$1700. For a retired teacher this has been devastating. I want my money back, and to stop this nonsense from happening anymore. No wonder senior folks are losing their money and cannot figure it out. Shame on them for doing this to us. There is no way to talk to a live human being anymore!!!
Business Response
Date: 10/04/2022
Hello *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: Ive provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.

Thank you for your understanding.

Regards,

****************
Manager
Groupon Customer Support
Initial Complaint
Date:09/22/2022
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a groupon for a Labor Day, weekend stay at *****************. I made this purchase on May 19th, 2022. Upon arrival at the Villas, I attempted to check in and was told there was no record of my reservation or purchase, and that there was nothing they could do for me because they were booked up. I tried to connect with groupon through the groupon chat ,but to no avail. We had to find other accommodations at another resort, which cost twice as much as the groupon. I believe this to be a deceitful, dishonest practice of double booking on the part of groupon. I further believe that my reservation was sold for much more then I paid for it originally, because it was a high demand weekend. I am not satisfied with their deceitful business practice and need financial restitution for the mental anguish and hard ship I faced due to the dishonesty of groupon. I need justice, I do not want this to happen to any other family. Thank you.
Business Response
Date: 10/04/2022
****************,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: First of all, please accept my sincere apologies for all the troubles you had with Groupon.

I can confirm that our system processed your refund successfully on 09/07/2022.

Refunds issued to a credit or debit card appear as a refund from Groupon, Inc. Please note that it can take your bank a few days to route the funds correctly and post them to your account. If it's been longer than 10 business days, you'll need to check with the claims department of your bank directly.

Thank you for your understanding.

Regards,

****************
Manager
Groupon Customer Support
Initial Complaint
Date:09/21/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
placed an order for 12 items only received 4 and have emailed several times with no results
Business Response
Date: 09/30/2022
Hello *******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I'm sorry for the inconvenience. Unfortunately, we are not able to send a replacement because the option you purchased is sold out.

I've gone ahead and issued a full refund to your original form of payment and removed this Groupon from your account. You'll receive a separate automated email message to confirm this as well. Please note that while we issue all refunds immediately, it may take your financial institution a few days to post the credit to your statement.

Let me know if there's anything else I can do for you.

Regards,

Jan P
Manager
Groupon Customer Support
Initial Complaint
Date:09/21/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
To Whom It May ********** complaint is against Groupon.I am trying to get a refund for tickets that I purchased to Wild Rivers on 8/13/22 and were unused because I was unable to open the tab (denied access) by Groupon on the day we were supposed to go. I was able to see the tickets sitting there in my account but could not open them or print them on that day. On 8/26/22 I had to purchase an additional $225 worth of tickets that day at the Wild Rivers ticket counter in order to enter the park with my out-of-town guests. I have "chatted" with Wild Rivers (no phone # to be found) and they escalated my case to "Resolutions" still to no avail. Their suggestion was: We've received an update from the business and would like to inform that they cannot print the tickets at home, please them visit a local print shop or *** Store. They can help them print the tickets. (By the way this is copied and pasted directly from my email, the verbiage is terrible. I dont know who works there but this would be an unacceptable response if it were my employee just based on the grammar.)Their response has NOTHING to do with my issue! There was no warning, when I purchased the tickets through Groupon, that I was going to have to go elsewhere to print them! Additionally, I have purchased several things through Groupon and I have never had to visit a local print shop or *** store to print the tickets.They have a refund policy that is all over the place, one of which states within three days of purchase. However, I was looking ahead and purchased my tickets in anticipation of my guests arrival a couple of weeks prior, so three days would not have been an option for me to receive a refund.Please help, this is a lot of money to be out and none of this was my fault. Thank you in advance for your time and attention.Sincerely,********************* ****************** ************ https://www.groupon.com/deals/goldstar-wild-rivers
Business Response
Date: 10/04/2022
Hello *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: Please be kindly informed that it is not our policy to issue a refund for a Final Sale deal after purchase. This is a condition that was set by the partner when they agreed to feature the deal on our site.

However I am able to offer a one time exception in this case.

I've just canceled this order and issued a refund in Groupon Bucks to your account. You'll receive a confirmation email as soon as they have processed.

These Bucks are available immediately and never expire. You can check your balance any time from your [My Groupons](http://www.groupon.com/mygroupons) page.

When you're ready to use your Bucks, make sure they apply to your purchase at checkout. Just check the box next to Apply available Groupon Bucks under Payment Method, and the number of Bucks in your account will be deducted from your total.

While we are happy to make this exception for you today, please know that we will not be able to honor a similar exception in the future.

Thank you for your understanding.

Regards,

****************
Manager
Groupon Customer Support

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