Business Profile

Ecommerce

Groupon, Inc.

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Groupon, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

3,472 total complaints in the last 3 years.
947 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:09/17/2022
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
account ******************* Groupon Order # ********** when the time came to redeem by ***'s Club Groupon, the option was not present to redeem online..No email... contacted **************** instead of fixing my redemption issue they provided me a general ***'s Club activation link, not related to my Groupon redemption account...This link provided me the ability to start my membership but not being attached to my account, I am missing the "$25 off your first $25+ purchase" Promotion... I am requesting Groupon investigate this matter and provide me WITH CLEAR instructions on first how to obtain this "$25 off your first $25+ purchase Promotion" and second make sure and verify I am able to use it...All I am getting from **************** is "PUSH BACK" advising me to contact ***'s Club where they have no idea about this promotion as this is generated by Groupon, not ***'s Club I am getting tired of Push Back im seeking resolution Thank you ****************************** I would appreciate being contacted via email at ****************** calls are blocked due to SPAM
Business Response
Date: 09/29/2022
Hello *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I'm very sorry for the inconvenience. I wasn't able to find your voucher on ******************* Could you provide me with the second email or the order number of the purchase? Then I will be able to assist you.

Thank you for your understanding.

Regards,

Jan P
Manager
Groupon Customer Support
Initial Complaint
Date:09/16/2022
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.

Complaint: 18038690

I am rejecting this response because: this is a woefully insufficient resolution. When I told you the event was cancelled your rep said I was wrong AND told me to drive back the two hours the next day because I must have gotten the date wrong. There was no apology. Just additional bad information. I should be given additional compensation for having to drive 2 hours to a non existent event, with 3 devastated kids, and being told to try again the next day bc maybe I got the date wrong,

Sincerely,

*********************
cation informed us that the monster truck show had cancelled the event because there was not enough space, and a different event had taken its place, so there was a different giant event set up at the location and it was set to be there for the whole weekend. I would like a full refund and an inconvenience fee for driving 2 hours and spending $40 on gas for nothing, and wasting time on groupon customer service, who refused to help me.
Business Response
Date: 09/29/2022
Hello ******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: Thanks for reaching out. I've issued a full refund to the original form of payment instead and canceled the Groupon Bucks.

Please note that while we issue all refunds immediately, it may take your financial institution a few days to post the credit to your statement.

Let me know if there's anything else I can do for you.

Thank you for your understanding.

Regards,

*****
Manager
Groupon Customer Support
Business Response
Date: 10/11/2022
Hello ******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: We never intend to upset our subscribers, and we genuinely appreciate your thoughts. I'll make sure that your feedback is communicated to the appropriate channels.

To help make things right, I've issued $10 in Groupon Bucks to your Groupon account. Theyre available immediately and can be applied to future purchases until they run out. You can see your Bucks balance in the corner of your My Groupons page. Groupon Bucks are valid toward almost all deals on our site. Please let me know if there is anything else I can do.

Thank you for your understanding.

Regards,

Jan P
Manager
Groupon Customer Support
Customer Answer
Date: 10/12/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*********************
Initial Complaint
Date:09/16/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.

Complaint: 18038412

I am rejecting this response because:
Re: ID # ********- **********************, Inc
*****************************
reported via email
11 hours ago

To:***************************************************************************************
You don't often get email from ************************.Learn why this is important
This has not been resolved! They reactivated my account but continue to fraudulently charge me! I used my groupon bucks (credit) to purchase goods in the amount of my groupon bucks so I can close this account with this terrible company and be done with it. The balance I owed after my credit was $11. Once again they wanted my card information to process this. I entered it and they gave me a confirmation receipt showing I paid $11. One minute later, Apple Pay notifies me that groupon charged my account almost $900, not $11. Groupon refuses to provide a phone number to be reached at and NONE of the reps are knowledgeable or helpful. I now have an empty bank account and groupon says there are no agents available to help me. See attachments.

WARNING: YOU HAVE RECEIVED AN EMAIL THAT ORIGINATED FROM OUTSIDE THE ORGANIZATION. PLEASE VERIFY ALL MESSAGE CONTENT BEFORE CLICKING ON LINKS OR ATTACHMENTS.

Sincerely,

***************************l I provided him the credit card I used to pay with... I explained over and over that I did not use a card, I used the bucks. he said he couldn't help me and someone would contact me via email then ended the chat. I then sent my own email which went unanswered for weeks. I started multiple new chats and was told the same thing, if I don't give them a credit card number they won't help me. my emails continued to go unanswered until I received an automated response on 9/14 asking if I was satisfied with the support I received and cancelled my request for help. this was request #********. I of course said I was not satisfied. Then I received an email from ****************, an account specialist, who once again asked me for "the card" information. I explained AGAIN I did not make the purchase with a card and she said unless I give her a card number she won't help me. I asked why and what card she needed and no response. I want my $1,000 back and for someone to fix this and actually help me!
Business Response
Date: 09/29/2022
Hello *******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I'm sorry for the issue, I can imagine how frustrating it can be. I see that you have a conversation with our Account Specialist in Ticket ********. Please provide them all the requested information. We need them for verification purposes. Only then, they will be able to fix your account and ***** you access to it.

Thank you for your understanding.

Regards,

Jan P
Manager
Groupon Customer Support
Business Response
Date: 10/17/2022
Hello *******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I can see that the order you are referencing is canceled. I can confirm that our system processed your refund successfully on 10/13/2022. You should have received an email confirmation shortly after this refund was issued. If you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there. Please note:

* Refunds issued to a credit or debit card appear as a refund from Groupon, Inc. Please note that it can take your bank a few days to route the funds correctly and post them to your account. If it's been longer than 10 business days, you'll need to check with the claims department of your bank directly.

* If your refund was processed to an alternative form of payment, such as Apple *********** Pay, or PayPal, and it's been longer than 10 business days since the refund was issued, please contact your payment processor to check on its status.

I hope this clears everything up. Please let me know if you have any other questions.

Regards,

Jan P
Manager
Groupon Customer Support
Customer Answer
Date: 10/17/2022

Complaint: 18038412

I am rejecting this response because:they are refusing to accept fault/accountability after the fraudulent charge. 4 days later and my account is still complete depleted with the ****** still withheld from my account. I wish I could use more than 4 attachments so I could show the sheer incompetence and rudeness, but these are the direct response since their response.
My bank has confirmed with me TODAY that Groupon has not released the funds and I will need to continue my fraud dispute which could take up to 8 days. Not only do they act like they didnt charge me, they offer NO explanation how the charged me almost $900 more than they were authorized to. The screenshots clearly show what Groupon said they charged and what was really charged and they offer nothing in response to that. The best I got is after 10 more days to let them know and they will help me. This isnt a couple dollars we are talking about, its almost a thousand dollars and was all I had to live off of for the rest of the month! I need gas, food and everything else but I can not get it since they stole my money and refuse to release it!
Sincerely,

***************************
Business Response
Date: 10/21/2022
Hello *******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I am sorry for the inconvenience. I can only imagine how frustrating it is.

According to the transaction that was made on 10/12/2022 with a credit card, I can confirm that it was refunded on 10/13/2022. Refunds issued to a credit or debit card appear as a refund from Groupon, Inc. Please note that it can take your bank a few days to route the funds correctly and post them to your account. If it's been longer than 10 business days, you'll need to check with the claims department of your bank directly.

Unfortunately, we are not able to expedite the process as it depends on your financial institution. If the refund will not be reflected on your bank statement after 10/27 please let us know and we will be able to assist you further.

Thank you for your understanding.

Regards,

Jan P
Manager
Groupon Customer Support
Initial Complaint
Date:09/16/2022
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

THANK YOU VERY MUCH FOR YOUR HELP.

Sincerely,

*********************************
Business Response
Date: 09/29/2022
Hello ********,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I've gone ahead and issued a full refund for your voucher ********** to your original form of payment and removed this Groupon from your account. You'll receive a separate automated email message to confirm this as well. Please note that while we issue all refunds immediately, it may take your financial institution a few days to post the credit to your statement.

As I can see in our system the vouchers ********, ********, ********, and ******* are not under your account. Unfortunately, due to our privacy policy, we cannot discuss an issue or purchase related to another customers account. Since the account holder is someone you're familiar with, we'll need to speak directly with them.

Thank you for your understanding.

Regards,

Jan P
Manager
Groupon Customer Support
Initial Complaint
Date:09/15/2022
Type:Sales and Advertising Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.

Complaint: 18032341

I am rejecting this response because: Groupon wont explain what they mean about my financial institution? I paid via PayPal. I have a dispute in with PayPal since Groupon keeps saying there is nothing they can do even though I have proof (see attached) that the seller received my return. The seller has stopped communicating with me even though they have received my return. My PayPal dispute is not a solution because PayPal cant refund me my money, they just send messages to Groupon. Groupon continues to make excuses through Paypal and do nothing to help me. My bank account shows that Groupon took the money out of my account, so Groupon should refund me and Groupon should worry about recouping the money from a SCAM seller whose reviews are filled with similar situations as mine and who Groupon chooses to allow to sell on their site. I just want my money retuned. My finance institution (Paypal) cant give me the money you stole from me.

Sincerely,

*****************
Business Response
Date: 09/29/2022
Hello ****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I'm sorry for any inconvenience you may have experienced.

We were recently notified by your financial institution that a dispute had been issued against a purchase you made. We recommend reaching back out to your financial institution directly to discuss a resolution.

We're always here to help you redeem your Groupons, so if you have any problems with a purchase in the future, please let us know first so we can try to resolve the issue for you. You can reach us at www.groupon.com/customer_support.

Please let me know if I can help you with anything else.

Regards,

Jan P
Manager
Groupon Customer Support
Business Response
Date: 10/03/2022
Hello ****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I'm sorry for the continued frustration, but if you have already disputed the charge with your financial institution (PayPal), then we have to let that process run its course. Instead of resolving the issue with us, you should work with them directly to discuss a resolution.

Please let me know if you need assistance with anything else.

Regards,

Jan P
Manager
Groupon Customer Support
Customer Answer
Date: 10/03/2022

Better Business Bureau:

Groupon finally refunded my money ONLY because PayPal found that I was correct (based on all the evidence I submitted) and Groupon was in the wrong. I firmly believe had I not asked PayPal to dispute it, I never wouldve seen a refund. Thank you BBB for your help in this ,after!

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*****************
Initial Complaint
Date:09/15/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.

Complaint: 18029461

I am rejecting this response because: Groupon didn't even spend the time or effort to look into the matter. I have spent hours of time now and only receive apologies. Words don't fix issues. I have asked for at a minimum what the business was suppose to give me the half off of $47.25 and compensation and someone to actually slow down and understand the problem and no one is doing that. I keep getting blamed that it is my fault that I didn't do something right on a coupon code etc. See the attachment for details that clearly shows the coupon code working. As soon as I hit place order I was charged a different amount than shown. What a highly unprofessional company. One would think that a company would not only fix the issue but go above and beyond and compensate a customer for having to deal with such a matter.

Sincerely,

*****************************
Business Response
Date: 10/04/2022
Hi *****,

Thank you very much for your feedback. We never intend to upset our customers, and we genuinely appreciate your thoughts. I'll make sure that your opinion is communicated to the appropriate channels.

Regards,

****************
Manager
Groupon Customer Support
Business Response
Date: 09/29/2022
Hello *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: First of all, please accept my sincere apologies for all the troubles you had with Groupon.

I can confirm that our system processed your refund successfully on 09/27/2022. You should have received an email confirmation shortly after this refund was issued. If you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there.

Refunds issued to a credit or debit card appear as a refund from Groupon, Inc. Please note that it can take your bank a few days to route the funds correctly and post them to your account. If it's been longer than 10 business days, you'll need to check with the claims department of your bank directly.

For future reference, when youre at checkout, select the option that says, "Promo or Gift Code" (on desktop) or "Enter code/gift code" (on mobile). Enter your promo code into the promo code field and select Apply.

If the discount doesn't appear after you've applied the code, we recommend reviewing the following:

* Make sure you've chosen deals that are eligible for the promo code. The email or banner where you saw the promo code advertised states which types of deals are eligible.
* Check the deal page Fine Print for limitationssome deals are not eligible for promo codes.
* Confirm that your order meets any requirements for the promo code. If a minimum purchase amount is required, you can combine deals in your cart or at checkout to meet the minimum (just make sure each deal is eligible for the promo code).

Thank you for your understanding.

Regards,

****************
Manager
Groupon Customer Support
Initial Complaint
Date:09/15/2022
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*********************
Business Response
Date: 09/28/2022
Hello *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: First of all, please accept my sincere apologies for all the troubles you had with Groupon.

I can confirm that our system processed your refund successfully on 09/15/2022. You should have received an email confirmation shortly after this refund was issued. If you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there.

If your refund was processed to an alternative form of payment, such as Apple *********** Pay, or PayPal, and it's been longer than 10 business days since the refund was issued, please contact your payment processor to check on its status.

Thank you for your understanding.

Regards,

****************
Manager
Groupon Customer Support
Initial Complaint
Date:09/15/2022
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.

Complaint: 18029253

I am rejecting this response because:
A resolution still has not been made.

Sincerely,

*******************************
Business Response
Date: 09/29/2022
Hello *******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I'm sorry to hear that the issue with your Marketplace order hasn't been resolved yet.

I see in your account that you've already contacted the merchant. We expect the merchant to respond to all emails from our customers within 72 hours. If they haven't responded after that time period, our Goods Resolution team will step in to ensure that your issue is resolved.

If you have any other questions about the deal or would like further assistance from the merchant, please reply to the confirmation email you received when you sent your first message. This way, your questions will reach the merchant and you'll receive the fastest response possible.

Thank you for your understanding.

Regards,

****************
Manager
Groupon Customer Support
Business Response
Date: 10/04/2022
Hello *******,

I've just canceled this order and issued a refund in Groupon Bucks to your account. You'll receive a confirmation email as soon as they have processed.

These Bucks are available immediately and never expire. You can check your balance any time from your [My Groupons](http://www.groupon.com/mygroupons) page.

When you're ready to use your Bucks, make sure they apply to your purchase at checkout. Just check the box next to Apply available Groupon Bucks under Payment Method, and the number of Bucks in your account will be deducted from your total.

Regards,

****************
Manager
Groupon Customer Support
Customer Answer
Date: 10/04/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*******************************
Initial Complaint
Date:09/13/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased two deals one on 08/12/2022 for $200 and on 08/13/2022 for $300. Both these deals were covered under Groupon guarantee which says "Full refund within 3 days of purchase." I couldn't cancel the deal myself as there is NO WAY to cancel the deal on GROUPON website or app. I contacted customer care via chat (only option available) on 08/13/2022 to CANCEL the deal under GROUPON GUARANTEE and REFUND my money.On 08/14/2022 GROUPON said it is a "ALL SALES FINAL" deal. On 08/15, I told them it is not written anywhere on the deal page on website or app. On 08/16, GROUPON said it is mentioned in the fineprint. I responded back telling them it is mentioned no where on the deal and send them screenshot of the deal page which clearly shows Fineprint "Promotional value expires 120 days after Purchase. Amount paid never expires. May be repurchased every 90 days. Merchant is solely responsible to purchasers for the care and quality of the advertised goods and services."and GROUPON guarantee "Full refund within 3 days of purchase" "Cancel an unredeemed voucher within 3 days of purchase for a full refund."On 08/17, GROUPON sent me a screenshot of the deal page for reference which DID NOT contain "All Sales Final". I responded to them saying that deal doesn't contain "All Sales final" anywhere.After this, on 08/21 GROUPON responded after updating their deal page on website and app to ADD NEW TEXT "ALL SALES FINAL" changing the terms and conditions more than a week after my purchase.This is clear case of fraud from GROUPON. GROUPON is not responding to my messages anywhere and asking me to work with bank to get a refund.I have added snapshots of the messages with Groupon, please take strict action against these fraud company.
Business Response
Date: 09/29/2022
Hello *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: First of all, please accept my sincere apologies for all the troubles you had with Groupon.

I can confirm that our system processed your refund successfully on 09/22/2022. You should have received an email confirmation shortly after this refund was issued. If you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there.

Refunds issued to a credit or debit card appear as a refund from Groupon, Inc. Please note that it can take your bank a few days to route the funds correctly and post them to your account. If it's been longer than 10 business days, you'll need to check with the claims department of your bank directly.

Thank you for your understanding.

Regards,

****************
Manager
Groupon Customer Support
Initial Complaint
Date:09/13/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a voucher on May 19 of this year (2022) for a nail service via Groupon. Prior to purchasing the voucher I called the establishment, spoke to the specific person who was offering the voucher and asked questions regarding limitations, availability etc. Once I bought the voucher and reached out to make an appointment she was unavailable. I tried multiple times to get in contact and book the actual appointment, I never received any kind of response whatsoever. At which point I contacted my bank as well as Groupon via email. My bank said that Groupon would not allow a refund. When I finally received a response from Groupon, I was directed to speak again with my bank. Sending me in circles. To make matters more insulting the nail voucher from that same company/ artist is still available for purchase, so others are definitely being scammed as well. I have also received more promotional emails from Groupon to purchase that specific voucher again. The level of customer service and professionalism I have experienced with Groupon is shockingly apathetic. I genuinely hope that this is addressed properly.
Business Response
Date: 09/29/2022
Hello *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I've just canceled this order and issued a refund in Groupon Bucks to your account. You'll receive a confirmation email as soon as they have processed.

These Bucks are available immediately and never expire. You can check your balance any time from your [My Groupons](http://www.groupon.com/mygroupons) page.

When you're ready to use your Bucks, make sure they apply to your purchase at checkout. Just check the box next to Apply available Groupon Bucks under Payment Method, and the number of Bucks in your account will be deducted from your total.

Thank you for your understanding.

Regards,

****************
Manager
Groupon Customer Support

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