Complaints

This profile includes complaints for Groupon, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Groupon, Inc. has 8 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Groupon, Inc.

  600 W Chicago Ave Ste 400 Chicago, IL 60654-2067

• 

  Groupon, Inc.

  600 W Chicago Ave Ste 400 Chicago, IL 60654-2801

• 

  Groupon, Inc.

  600 W Chicago Ave Ste 620 Chicago, IL 60654-2822

• 

  Groupon Inc.

  Ave. Ponce De Leon #653 Suite 3-B San Juan, PR 00908

• 

  Groupon, Inc.

  148 Lafayette Street, 10th Floor New York, NY 10013

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/28/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Better Business Bureau:
  
  I have received a message from Groupon and was able to resolve the matter by them finally issuing a credit to my account. Their response was delayed but ultimately I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:09/28/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have used Groupon for years and years - I have emails back as far as 2013. I have routine marketing emails through June 2022. I tried to sign in to my long time Groupon account and it wouldn't let me. I have some classes I paid for in July 2021 and should still be able to use my credits at those online classes that I paid for. When I tried to 'reset' the password - it said the email address didn't have an account within Groupon. Which is incorrect because I have used the same email address for 17+ years. And I have emails from Groupon with my purchases to that email. I have tried to reach out to Groupon for over 1 week. I have a ticket number and they have replied but it has been a very robo-ish email. The one that asked for information regarding the last purchase has been answered - then I received the same email repeating it's request. So I went back to the Groupon website and tried the LiveChat - which again seemed a little robotic in the questions. I had started with all the information I thought they would need and the response would ask for various pieces of info that I had already given. Then it said it was transferring me to a CSR and the chat went dead. This has happened 3 times in the last 24 hours. I have been told that there is NO ability to call via phone due to covid. UGH - please help me get a Real Live Person, preferably in America that can use reasoning to help me reset my exact same email address account within Groupon so that I do not lose the history of purchases and my money that is claimed to always have value.

  Business Response

  Date: 10/07/2022

  Hello ******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint: I'm sorry for the inconvenience I can imagine it is frustrating. In the ticket ********, September 29, our Account Specialist reactivated your account.
  
  If you have any questions please let me know.
  
  Thank you for your understanding.
  
  Regards,
  
  Jan P
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:09/28/2022

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered dog treats from Dogtreatsclub through Groupon on 5/4/22. My order number is #**********.I contacted Groupon after 2 months telling them I never received them. They told me that the company stated that due to Covid there would be a delay. So I accepted that thinking I would still get them. So they never came, and I contacted them again, and again I got the same run around. So I contacted them again today, and they told me that my Groupon had expired and that there was nothing they could do for me. They told me I could not even get a refund. The person I spoke today was ******* Franssesco ***************************** (if this is real name). I paid $19.98 for this. All I want is a reund or the bully sticks. Since I couldn't get any help from Groupon or *************** I thought I would file a complaint, so this won't happen to other people. Thank You in advance for anything you can do to resolve this?

  Business Response

  Date: 10/07/2022

  Hello ****,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint: First of all, please accept my sincere apologies for all the troubles you had with Groupon.
  
  I've gone ahead and issued a full refund to your original form of payment and removed this Groupon from your account. You'll receive a separate automated email message to confirm this as well. Please note that while we issue all refunds immediately, it may take your financial institution a few days to post the credit to your statement.
  
  I sincerely hope you find your next Groupon experience to be more enjoyable and thank you for taking the time to send us your feedback.
  
  Regards,
  
  ****************
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:09/27/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 18134110
  .

  
  I am rejecting this response because:  I didnt see an email from you.  Please resend to *****************
  
  Sincerely,
  
  ****************************

  Business Response

  Date: 10/07/2022

  Hello *****,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint: Ive provided more specific informations in my direct email to you. If you have any additional questions, please reply to me there.
  
  Thank you for your understanding.
  
  Regards,
  
  ****************
  Manager
  Groupon Customer Support

  Business Response

  Date: 10/18/2022

  Hello *****,
  
  My apologies for any trouble.
  
  I've just resend an email to ***************** as requested.
  
  Regards,
  
  ****************
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:09/26/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi, my name is *******, on Sept 25th I purchased 2 tickets for ************* for Sept 26 at 12:00pm. The morning of Sept 26, my husband woke up sick and we decided to try to reschedule to go instead on Sunday Oct. 2 at the same time. I contacted Groupon first to see how to go about reschedule, they explained since my tickets had a reservation time they were final sale and no refunds/changes could be made. They suggested I reach out to the zoo for assistance. I did over the phone and the zoo said they could exchange my date but since I went through a third party I would have to have them change the date. I went back to Groupon and repeated that. They still said it was not possible to be done that way and there was nothing they can do and to reach out to zoo again, I asked for a supervisor and one emailed me shortly after. Just to confirm with the zoo, I called them again and explained what Groupon was saying and the agent said this is not the first time she has heard Groupon to be difficult with such a request. The email correspondence between the Groupon supervisor and myself got nowhere. I had the zoo email me written approval that they can accommodate my date change, with contact info for Groupon to email/call zoo to give order details. I forwarded that to the Groupon supervisor who insisted there was nothing she can do and that she had already given me resolutions. I asked what resolutions because all I was told was nothing can be done. I asked to correspond with a manager instead and was told that the situation can be escalated no further. As of right now I do not want a refund I wanted to just change the date, however, I understand that a resolution can take some time, so if October 2 has passed by then I would prefer Groupon Bucks or a refund. Thank you.I attached the email chain.My order is TP-PSL4-PJPF-S5ZB-3ZB2 2 Adult Admission Tickets for *********, ** Partner ID *******

  Business Response

  Date: 10/07/2022

  Hello *******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint: Please be kindly informed that it is not our policy to issue a refund for a Final Sale deal after purchase. This is a condition that was set by the partner when they agreed to feature the deal on our site.
  
  However I am able to offer a one time exception in this case.
  
  I've just canceled this order and issued a refund in Groupon Bucks to your account. You'll receive a confirmation email as soon as they have processed.
  
  These Bucks are available immediately and never expire. You can check your balance any time from your [My Groupons](http://www.groupon.com/mygroupons) page.
  
  When you're ready to use your Bucks, make sure they apply to your purchase at checkout. Just check the box next to Apply available Groupon Bucks under Payment Method, and the number of Bucks in your account will be deducted from your total.
  
  While we are happy to make this exception for you today, please know that we will not be able to honor a similar exception in the future.
  
  Thank you for your understanding.
  
  Regards,
  
  ****************
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:09/26/2022

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 18132433
  
  I am rejecting this response because:

  Good morning **************,
  
  
  This will not work. I want a refund for my original payment. I do not trust your company and I will never use your company again. So, please issue a refund to my card. I was buying tickets for *******, not **********. I have said this repeatedly in every email and to every person, I spoke to. Many other families had the same issue that night that I did. I picked ******* ******* and got tickets for **********. I want a refund on my card. I do not want bucks. 
  
  Sincerely,
  
  ***************************

  h out as well. The only thing they have said was if the event is rescheduled they will let me know. Which tells me it's all automated and no one is willing to address any of the issues at hand. Groupon are thieves and un trust worthy company. To not try and help the consumer over a glitch in the system. That ******* even acknowledged.

  Business Response

  Date: 10/07/2022

  Hello *****,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint: First of all, please accept my sincere apologies for all the troubles you had with Groupon.
  
  Please be kindly informed that we always include a Fine Print section on the screen where you purchased your Groupon that covers all the conditions and restrictions that apply to the deal, including an information about location. In this case "Valid at *************************** located in ***********, ** only."
  
  I've reviewed your request that and, just to let you know, it is not our policy to issue a refund for a Final Sale deal after purchase. This is a condition that was set by the partner when they agreed to feature the deal on our site.
  
  However I am able to offer a one time exception in this case.
  
  I've just canceled your order and issued a refund in Groupon Bucks to your account. You'll receive a confirmation email as soon as they have processed.
  
  These Bucks are available immediately and never expire. You can check your balance any time from your [My Groupons](http://www.groupon.com/mygroupons) page.
  
  When you're ready to use your Bucks, make sure they apply to your purchase at checkout. Just check the box next to Apply available Groupon Bucks under Payment Method, and the number of Bucks in your account will be deducted from your total.
  
  While we are happy to make this exception for you today, please know that we will not be able to honor a similar exception in the future.
  
  Thank you for your understanding.
  
  Regards,
  
  ****************
  Manager
  Groupon Customer Support

  Business Response

  Date: 10/11/2022

  Hi *****,
   
  I've issued a full refund to the original form of payment instead and canceled the Groupon Bucks.
   
  Please note that while we issue all refunds immediately, it may take your financial institution a few days to post the credit to your statement.
   
  Let me know if there's anything else I can do for you.
   
  Regards,
   
  ****************
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 10/12/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:09/26/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 18131146
  
  I am rejecting this response because:

  No one has ever stated as to what occured that supposedly violated the terms. 

  What did I do to supposedly violated them? 

   

  
  
  Sincerely,
  
  *************************

  Business Response

  Date: 10/07/2022

  Hello *******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint: Upon review of your account, we have identified a violation of our Terms of Service. Because of this, we have closed your account and request that you discontinue use of our website and services immediately and note that we are preserving all rights to pursue further actionshould it be necessaryto preserve the integrity of our program and the best interests of our company.
  
  Thank you for your understanding.
  
  Regards,
  
  ****************
  Manager
  Groupon Customer Support

  Business Response

  Date: 10/11/2022

  Hi *******,
   
  I understand that the termination of your account may be inconvenient. Due to the violation of our Terms of Service we will not review this decision for reversal at this time.
   
  I am not able to assist any further with your particular request and we consider this issue resolved.
   
  Regards,
   
  ****************
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 10/13/2022

   
  Complaint: 18131146
  
  I am rejecting this response because:

   

  Again I state that I am supposedly "in violation of terms of use" but nothing further has been explained as to what caused this supposed decision to be made?
  What exactly was the violation of terms of use?

  
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:09/26/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******************************* gave them the same information and was told the issue had been escalated to the resolution center and someone would get back to me and they ended that chat. So, not hearing back from anyone, I opened up another chat today asking the same question. I was told that I was not eligible for a refund and that it was going to be escalated to the resolution center once again. They also quickly ended the chat and I got no response afterwards. The website states that "if next to your purchase, its says 'final sale' you are not eligible for a refund. My purchase does not contain that information. It also states that "you are eligible for a refund if requested within 3 days of the purchase" in which my purchase was with 2 days. So it seems that ** clearly just being robbed because im eligible for a refund, as well as being told from gthe manager himself that they processed it for me. I just want my money back. I didnt cancel my reservation for personal reasons or anything of the sort. The power went out.

  Business Response

  Date: 10/07/2022

  Hello ******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint: I can confirm that our system processed your refund successfully on 09/28/2022.
  
  Refunds issued to a credit or debit card appear as a refund from Groupon, Inc. Please note that it can take your bank a few days to route the funds correctly and post them to your account. If it's been longer than 10 business days, you'll need to check with the claims department of your bank directly.
  
  Thank you for your understanding.
  
  Regards,
  
  ****************
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:09/26/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  9/3/2022 unauthorized purchase for $48.00 recently grupon I had only prevously looked at, not even on site the day of unauthorized purchase. Phone number no longer taking calls .drop down box steering you away from saying what problem is.now account locked out. Previously purchased grupon not in dispute missing and expiring.after over 6 attemps they will not contact me .sends me e mail with ticket # saying account dont exist while not allowing for a solution. No password reset allowed either / or ****** bypass sign on .

  Business Response

  Date: 10/07/2022

  Hello *******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint: Ive provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.
  
  Thank you for your understanding.
  
  Regards,
  
  ****************
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:09/25/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 18127469
  
  I am rejecting this response because:No my original order was a groupon from rainbow health center where i paid with a credit card and was denied my money back after rainbow health center did not accept groupons. I was given groupon bucks and then forced to buy other groupons including **********************. So ********************** was bought with credit card and groupon bucks only because i was not refunded for my original order from rainbow health center. So i want to be reimbursed the entire groupon for blue ocean relfexology. It is the second groupon that does not accept groupons. This is not acceptable and i should not be forced to use groupon bucks again! i want the entire refund to my credit card. 
  
  Sincerely,
  
  *******************************

  Business Response

  Date: 10/07/2022

  Hello ********,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint: Your original order was placed with a combination of Groupon Bucks and the credit or debit card on file with your account. The Groupon Bucks portion of your refund has already gone through and can be found by visiting www.groupon.com/mybucks. 
  
  The remaining portion of your refund was successfully processed on 09/22/2022, but it can take your bank a few days to route the funds and post them to your account. If you still haven't seen your refund after 10 business days, please contact your bank directly.
  
  Thank you for your understanding.
  
  Regards,
  
  ****************
  Manager
  Groupon Customer Support

  Business Response

  Date: 10/11/2022

  Hi ********,
   
  I've issued a full refund to the original form of payment instead and canceled the Groupon Bucks.
   
  Please note that while we issue all refunds immediately, it may take your financial institution a few days to post the credit to your statement.
   
  Let me know if there's anything else I can do for you.
   
  Regards,
   
  ****************
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 10/12/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************