Complaints

This profile includes complaints for Groupon, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Groupon, Inc.

  600 W Chicago Ave Ste 400 Chicago, IL 60654-2067

• 

  Groupon, Inc.

  600 W Chicago Ave Ste 400 Chicago, IL 60654-2801

• 

  Groupon, Inc.

  600 W Chicago Ave Ste 620 Chicago, IL 60654-2822

• 

  Groupon Inc.

  Ave. Ponce De Leon #653 Suite 3-B San Juan, PR 00908

• 

  Groupon, Inc.

  148 Lafayette Street, 10th Floor New York, NY 10013

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/14/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 12, 2025 I purchased a Windows Pro 11 license/key from a seller on **********************. The seller had 640 pages of reviews and 4/5 stars, so I assumed they were ***utable. After redeeming my voucher on the seller's site (the seller is simply harvesting emails), I didn't receive the product key via email as the seller's site indicated I would. The seller's reviews are bot-generated (several hundred reviews by the same person had been posted in the last hour). I contacted Groupon via live chat and informed them that the seller was a scammer, I pointed them to the seller's bot-generated reviews and said that I wanted a refund. The Groupon ***resentative first told me to contact the seller, at which point I re-emphasized that the seller is a scammer and that Groupon should be responsible for keeping scammers off of their platform. The Groupon *** said she would escalate my concern. 2 hours later, another Groupon *** contacted me via email stating that the seller provided a Windows key and therefore I could not be refunded. The Windows key is fake, and I provided a screenshot showing the Windows-generated message that said the key is not valid. The *** again told me that I had to work it out with the seller. The seller doesn't respond [obviously] and I've wasted several hours going in circles trying to get a refund. While a refund would be great, the bigger issue is that Groupon is knowingly allowing scammers to sell fake products on their platform, and then absolving themselves of responsibility. Most scam victims likely give up since $10 is hardly worth several hours of effort, but giving up just enables the cycle of fraud to continue.

  Business Response

  Date: 03/16/2025

  Hi ********,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: We genuinely appreciate your patience and understand the frustration and inconvenience this situation has caused. It's deeply concerning to hear about the difficulties you've encountered, and I sincerely apologize for the challenges you've faced since your purchase on March 12, 2025.
  
  We place a high priority on the trust and satisfaction of our customers, and it is disheartening to learn about any seller that does not uphold these values. Rest assured, we are committed to addressing your concerns and ensuring a resolution.
  
  Upon a careful review of your case, our concerned team has already reached out to the merchant regarding your issue. The merchant has assured us that the product key provided is valid. They have also informed us that if you encounter any issues with the key, you can contact their support team directly at ***************************************. Additionally, they have guaranteed that if the key does not work with Windows 11 Pro, they will gladly provide a replacement key or issue a refund.
  
  Thank you for bringing this to our attention. Your feedback helps us to continuously improve our platform and maintain a safe and trusted marketplace for all customers. If you require any further assistance, please do not hesitate to reach out to us.
  
  Regards,
  
  ******* *********
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:03/14/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a Groupon, and no one ever showed up. I contacted Groupon customer service several times, they finally responded and said that I had not used it. I replied that I did, but no one showed up to clean the house. They did not respond after that, and have not responded since after several more attempts of me reaching out. They took the money and provided nothing and no solution.

  Business Response

  Date: 03/16/2025

  Hi *****,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: I'm truly sorry to hear about the inconvenience you faced with your Groupon purchase, and I fully understand how frustrating this situation must be for you.
  
  I want to assure you that your concerns are important to us, and we are committed to resolving this matter promptly. Upon reviewing your case, I have found that our dedicated team had previously sent you an email containing a link to process your refund. It's possible that this email was missed, so I've taken the liberty to resend it directly to you with clear instructions on how to proceed with the refund process.
  
  Should you encounter any difficulties or have further questions, please feel free to reply to that email, and I will be here to assist you promptly. We appreciate your patience and understanding, and we are keen to make this right for you.
  
  Thank you for giving us the opportunity to address your concerns.
  
  Regards,
  
  ******* *********
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:03/14/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a voucher for Wild Gals Old Time Photos on March 9, 2025 to use while vacationing in **********, **. An appointment was required with the venue but there were no openings to accommodate our schedule. On March 12, 2025 before 12 PM, and within Groupon's 3 day deadline policy, the option to exchange the voucher or receive a refund was unavailable under my Groupon Account Dashboard. Assistance from a live agent is unreachable via the app and website 'support' links, or by calling ************. Furthermore, the voucher expires June 2025, and we will not be returning to ********** within that time.

  Business Response

  Date: 03/16/2025

  Hi *****,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: I truly understand how disappointing it must have been to discover that no appointment openings were available at Wild Gals Old Time Photos during your visit to **********, **. I sincerely apologize for any inconvenience caused, especially considering your plans and the time-sensitive nature of your request.
  
  I know how important it is to have accessible customer support and understand that you may prefer phone support. While we don't offer this service at the moment, I want to assure you that our team is available around the clock via chat and email. You can always reach us at your convenience using the following link: ******************************************.
  
  After carefully reviewing your situation, I've noted that the refund window for this particular deal has already passed. However, considering your unique circumstances, *** made an exception and issued a refund in the form of Groupon Bucks to your account.
  
  I'm pleased to inform you that these Groupon Bucks are ready for immediate use and will not expire. You can view your balance at your convenience by visiting your My Groupons page. When you're ready to make a new purchase, simply select "Apply available Groupon Bucks" under Payment Method at checkout, and the remaining balance will be automatically deducted.
  
  Thank you for your understanding and patience. Should you have any further questions or need additional assistance, please don't hesitate to reach out.
  
  Regards,
  
  ******* *********
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:03/14/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Groupon on 1/10/25 for $205 for Cooking Classes by ********. I have tried over 20 times to redeem this and every time it says no classes available. I have tried to resolve this with Groupon with what seems to be an automated response. Basically saying sorry no refunds we are checking with the merchant.

  Business Response

  Date: 03/16/2025

  Hi *******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: I truly understand the frustration and inconvenience you've experienced trying to redeem your Groupon for Cooking Classes by Classpop. Please accept my sincere apologies for the repeated difficulties you've encountered.
  
  Since the voucher you mentioned is associated with another account, in order to comply with Data Protection regulations, I kindly need a bit more information from you. I have sent a direct email requesting the necessary details so that we can move forward without delay.
  
  Please respond to that email at your earliest convenience, and I assure you that we will carefully review and address your situation promptly.
  
  Thank you for your understanding and patience. We are committed to finding a satisfactory solution for you.
  
  Regards,
  
  ******* *********
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:03/14/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *****.   Can you Forward the satisfaction by email to ******************

  Business Response

  Date: 03/16/2025

  Hi *******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.
  
  Regarding your complaint: I sincerely apologize for the inconvenience youve experienced with the double charge for your wheel alignment service. I understand your frustration, especially given that only one service was performed, and I regret the difficulty youve faced in trying to resolve this with Groupon.
  
  Given the circumstances that led to your request, Im happy to process a full refund for the extra charge in the form of Groupon credits. Groupon credits are simple to use and never expire, allowing you to apply them toward any future purchase on **************************. We frequently run our popular deals multiple times, so theres a good chance a similar deal to the one you originally purchased will be available soon.
  
  If you would like me to proceed with applying the credit to your account, please let me know by replying to this email, and I will take care of it promptly.
  
  Once again, I apologize for the inconvenience, and thank you for your patience and understanding.
  
  Regards,
  
  ****** *.
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:03/14/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 23066208
  
  I am rejecting this response because:
  I did receive And appreciated the response from Groupon. Although they would not refund the charges made To my account, they said they would credit the money charged as Groupon credit To be used, however I chose. They said in reviewing the records that there were three duplicate Groupons that were made when their website was not working properly and was telling me that my card was not going through. I responded that I was OK with that but wanted to just verify the dollar amounts of the three Groupons that They were going to credit me for To be sure that it matched with my bank Said had been charged. I have not yet had a response from them and there has not been any credits given.
  Sincerely,
  
  ****** *****se three Groupons and they refuse torefund my money. I only received confirmation on one of the purchases that I can give you numbers for below.

  Business Response

  Date: 03/17/2025

  Hi ******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.
  
  Regarding your complaint: I sincerely apologize for the difficulties you have encountered while attempting to purchase your Groupon. I understand your frustration regarding the multiple charges to your card despite receiving error messages during your purchase attempts.
  
  Upon reviewing your request, I understand that you successfully placed four orders, but you only intended to purchase one voucher. I see that you received confirmation for the voucher AEJWWPZQREHR, and you wish to cancel the other three duplicate vouchers.
  
  Given the circumstances, I am happy to process a full refund for the three duplicate vouchers in the form of Groupon credits. Groupon credits are simple to use, never expire, and can be applied to any future purchase on **************************. We often offer popular deals multiple times, so theres a good chance a similar deal will be available in the near future.
  
  If youd like me to proceed with applying the Groupon credits to your account, please let me know by replying to this email, and Ill take care of it immediately.
  
  Once again, I apologize for the inconvenience this situation has caused and appreciate your understanding. If you have any further questions or need additional assistance, please dont hesitate to reach out.
  
  Regards,
  
  ****** *.
  Manager
  Groupon Customer Support

  Business Response

  Date: 03/21/2025

  Hi ******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.
  
  Regarding your complaint: We sincerely apologize for any confusion caused by the delay in processing your refund.
  
  After reviewing your account, we can confirm that the total amount to be refunded for the three duplicate charges is $62, consisting of $30 and $32 for the respective orders. Additionally, we have noted your $30 order (AEJWWPZQREHR), and it will be available for redemption in your account.
  
  Please confirm whether you would like us to proceed with the Groupon credits refund of $62. Once we receive your confirmation, we will ensure the credits are applied immediately to your account.
  
  Thank you again for your understanding, and we look forward to resolving this matter to your satisfaction. Should you have any further questions or concerns, please do not hesitate to reach out.
  
  Regards,
  
  ****** *.
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 03/24/2025

   
  Complaint: 23066208
  
  I am rejecting this response because:
  I did respond to this email with Yes, please proceed, but I have not received the $62 credit/groupon bucks as promised. I did subsequently email Groupon to be sure I was looking in the right placeI assumed would be in Groupon ap but not there. I hope this can be resolved immediately as promised.
  Sincerely,
  
  ****** *****

• Initial Complaint

  Date:03/13/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 23063835
  
  I am rejecting this response because: I am writing to follow up on a message I received stating that you would automatically mark my complaint against Groupon as resolved if you didnt hear from me within 30 days.
  
  Groupon believes that the matter is resolved (they provided me with $5 in Groupon bucks), so there is no further recourse to take with them. However, I am not satisfied with their response, so I would prefer that the record reflect that. I do not have any additional documentation. My original documentation shows that the item is misleading, indicating two items when apparently the listing was for just one.
  
  Short story: Theres nothing else to be done on this, but I would not call this resolved.
  
  
  Sincerely,
  
  ***** ******

  Business Response

  Date: 03/18/2025

  Hi *****,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: I sincerely apologize for the frustration and inconvenience you've experienced with your recent purchase of the Pureology Large Shampoo and Conditioner Duo Set. I understand how disappointing it can be to receive an item that doesnt match the description or image on the website.
  
  Please know that we are here to assist you 24 hours a day through our chat or email support. For email assistance, please use the following link: [***************************************************], or if you prefer to chat with us, visit [******************************************] and select the appropriate purchase or relevant details on the page.
  
  Regarding your concern about the shampoo and conditioner, this issue will be best addressed by the third-party Marketplace merchant responsible for your order. We have already sent them the details of the problem you've described, which can be reviewed below:
  
  - Your Order Issue: Photo is of two bottles, but only one bottle was shipped
  - Your Request: Refund
  - Your Security Code: GG-24HJ-PLPG-2R7P-W9PJ
  
  The Marketplace merchant will be in touch with you via email shortly to assist with your request.
  
  Once again, I apologize for the inconvenience, and we truly appreciate your patience as we work to resolve this for you. If you need any further assistance, please dont hesitate to reach out.
  
  Regards,
  
  ******* *********
  Manager
  Groupon Customer Support

  Business Response

  Date: 03/31/2025

  Hi *****,
  
  Thank you for reaching out to us through the Better Business Bureau. We truly appreciate your feedback and understand how important it is to have a clear and satisfactory resolution.
  
  After reviewing your order, our internal team confirmed that during the checkout process, there is a dropdown menu where customers can select their desired itemeither the shampoo, the conditioner, or both. According to our records, the option you selected was for the Pureology Hydrate Sheer Shampoo, 33.8 oz only.
  
  That being said, we completely understand that this may have been an unexpected experience, and we truly appreciate your business. As a gesture of goodwill, we have already added $5 in Groupon Bucks to your account. These Bucks are valid for 180 days, and you can use them toward any deal on our site. You can check your Groupon Bucks balance and history by visiting ******************************************************************** or by selecting "Groupon Bucks" on the My Groupons page of the website or mobile app.
  
  We want to assure you that your feedback is valuable to us. We will be sharing your concerns with the appropriate team to ensure improvements are made and similar issues can be avoided in the future.
  
  If you have any further questions or need additional assistance, please dont hesitate to reach out. We appreciate your time and thank you for being a part of the Groupon community.
  
  Regards,
  
  ******* *********
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:03/13/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 13, I purchased a $239.99 Groupon for brake service. After I completed the transaction, Groupon charged me $299.99. I then went to figure this out and try to correct this, yet Groupon has absolutely no way of doing so without canceling the transaction. No customer service whatsoever. No option to help or correct. I cancelled, and was then given Groupon Bucks in the amount, mind you, the incorrect and overcharged amount of $299.99, which should have been $239.99. I then went back to the original Groupon offer I wanted and I was no longer allowed to access or claim said Groupon. So basically, Groupon overcharged me, gave me no option at all to fix the overcharge, then kept my funds, even the amount they overcharged for no reason, and held MY funds hostage in their Groupon bucks. This is a bit sketchy and I do not believe this is correct or should be allowed. I now am forced to spend the incorrect and overcharged amount of $299.99 on Groupons, yet not allowed to get the actual Groupon I wanted. That is correct. Groupon will not allow me to access or purchase the Groupon I wanted and that they overcharged me for. I now am left to wonder if the Groupon was ever real and if I was simply scammed into this Groupon bucks scenario.

  Business Response

  Date: 03/16/2025

  Hi *******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: Im truly sorry to hear about the frustrating experience youve had with your recent Groupon purchase. I completely understand how concerning this situation must be, and I apologize for any inconvenience this has caused.
  
  Upon reviewing your account based on the provided email address, ************************ we were unable to locate any recent purchases associated with it. To help us assist you more efficiently, could you please provide the order number or voucher code of the Groupon you purchased? Additionally, confirming the email address used for the purchase would be extremely helpful.
  
  Rest assured, once we have this information, we will carefully review your case to address any discrepancies and ensure that you receive the appropriate resolution.
  
  Thank you for your patience and understanding. We look forward to resolving this issue for you.
  
  Regards,
  
  ******* *********
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:03/13/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** *****s of this worthless company.

  Business Response

  Date: 03/16/2025

  Hi ********,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: I truly understand how frustrating this situation must be for you, and I sincerely apologize for the inconvenience that has been caused.
  
  We take your concerns seriously, and I want to assure you that this matter has been forwarded to our internal team. They are working diligently to review and address the situation with the merchant involved. Our goal is to resolve this as efficiently as possible to your satisfaction. We will provide you with an update as soon as we have more information.
  
  We appreciate your patience and understanding during this time. If you have any further questions or need additional assistance, please do not hesitate to reach out.
  
  Regards,
  
  ******* *********
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:03/13/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Refund and cancellatuon is the worst.I used groupon to purchase tickets for me and my daughter. Im not very computer savvy. I entered our city and state to purchase Universal Tickets. A deal came up for *******************. I thought it was because ********* is based off of movies. So I booked the deal. Literally as soon as I clicked purchase and saw it said California in the confirmation I tried to cancel the transaction. The site doesn't let you speak to anyone or do anything, I spent the "3day period" just trying to figure out how to get an actual person. It's ridiculous how awful the service is. As a mother on a strictly tight budget it's really frustrating to have spent $252 on something I can never use. I tried to cancel in the first 30 seconds of placing the order. The refund policy is a joke. I barely have enough money on this trip for work to cover food and now I'm out all of this money and cannot take my daughter to Universal in *******.

  Business Response

  Date: 03/16/2025

  Hi ********,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: I sincerely apologize for the frustration and inconvenience you've experienced with your Groupon purchase. I can completely understand how upsetting this situation must be, especially as a mother on a tight budget.
  
  Upon reviewing your case, I see that it is indeed stated on the deal page: "Valid at ***************** Hollywood in ***********, ** only; ticket not valid at *****************." The detailed information about this deal, including all conditions and restrictions, is available on the original page where you made your purchase [********************************************************************************]. We always encourage our customers to review this information before making a purchase to ensure that it aligns with their needs.
  
  Unfortunately, due to the non-refundable nature of the deal, I am unable to process a refund. I understand this may not be the resolution you were hoping for, and I apologize for any additional stress this situation has caused. We have also received notification that youve filed a dispute with ****** regarding this transaction. As a result, the next steps in resolving this matter will involve working directly with ****** to find a satisfactory resolution.
  
  Please know that our Customer Support team is always available to assist you with any questions or concerns about your Groupons. However, once your financial institution is involved, we must allow that process to proceed.
  
  Again, I apologize for the frustration you've faced, and I truly appreciate your understanding as this matter is handled. If there's anything else I can assist you with, please don't hesitate to reach out.
  
  Regards,
  
  ******* *********
  Manager
  Groupon Customer Support