Complaints

This profile includes complaints for Groupon, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Groupon, Inc.

  600 W Chicago Ave Ste 400 Chicago, IL 60654-2067

• 

  Groupon, Inc.

  600 W Chicago Ave Ste 400 Chicago, IL 60654-2801

• 

  Groupon, Inc.

  600 W Chicago Ave Ste 620 Chicago, IL 60654-2822

• 

  Groupon Inc.

  Ave. Ponce De Leon #653 Suite 3-B San Juan, PR 00908

• 

  Groupon, Inc.

  148 Lafayette Street, 10th Floor New York, NY 10013

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/12/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 23059341
  
  I am rejecting this response because: While I appreciate someone FINALLY got back to me, its the same answer I received from every other Groupon customer service **** I did everything ********************** instructed months ago. I contacted my cc, I cancelled my cc, I changed my password and removed all payment information & still a fraudulent Groupon voucher was issued.  That voucher should never have been issued as it was after the fact. Not one customer service *** has addressed this. They just send out the same scripted response. Its hard to believe that Groupon cares about its customers with actions like these. I remain utterly frustrated and disappointed with Groupons customer service. 

  
  Sincerely,
  
  ****** ********

  ack out to Groupon, using the same email chain, to find out why this would happen and how to cancel it as well as remove the pending fraudulent vouchers in my account. I received a response on 12/18/24 that Groupon cannot cancel the purchases and so I should contact my cc company. This seemed unbelievable to me since this is an existing fraud case so I asked for a senior cs *** to reach out to me. On 12/28/24 I sent a follow up email to ask if someone would get back to me and I have not received any further communication to date. I tried to get this resolved using *** consumer complaint bureau but after 2 attempts to contact Groupon, even they failed to get a response. I have a paper trail documenting all of this. Im not sure what to do with thus. I would like help in reaching them to discuss my security concerns about my PII & to resolve the one fraudulent purchase that remains on my account. Any help ******************** could provide would be appreciated.

  Business Response

  Date: 03/16/2025

  Hi ******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: I sincerely apologize for the frustration and inconvenience you've experienced regarding the fraudulent purchases on your Groupon account. I completely understand how concerning this situation is, and I want to assure you that the security of our customers is our top priority.
  
  We have already removed the credit card information from your account, and I strongly recommend that you reach out to your financial institution to discuss this further. They will be able to assist you in disputing the unauthorized charges and help you resolve the matter.
  
  For your security, we also encourage you to change your password to protect your account. Once you've updated your password, you can log in to your account at ******************************************************************. If you are using a shared or public computer, please ensure you log out after you're done to avoid unauthorized access.
  
  While I regret that our system limitations prevent us from directly canceling the unauthorized voucher, your bank should be able to provide the necessary support to help address this matter.
  
  Again, I apologize for the inconvenience this has caused. Please let us know if theres anything else we can assist with.
  
  Regards,
  
  ******* *********
  Manager
  Groupon Customer Support
  

• Initial Complaint

  Date:03/12/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased 4 Tampa Bay area Renaissance Festival tickets they were to be for March 22, 2025. I got a message saying that all tickets were used on March 4, 2025. Festival only runs on weekends not weekdays so how could they be used. I've tried for several days trying to reach customer service but as usual nobody can be reached you only get hung up on or different company. Virtual is a joke. I have a family day planned March 22, 2025 so upset and I got ripped off very unprofessional. I can't believe they are aloud to run a business like this with no respect for customers. I hope this gets out to other people who shops on Groupon so they are aware of what they have done to me and my family.I paid for the 4 festival tickets $73.44 and didn't even get to surprise my family for a great day spent together very upsetting and disappointing.DON'T BUY FROM GROUPON!!!

  Business Response

  Date: 03/16/2025

  Hi ***,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: I want to extend my sincerest apologies for the inconvenience and frustration this situation has caused you.
  
  I completely understand how disappointing it must be to plan a special family day, only to encounter such an unexpected issue. Your experience is not what we strive for, and I assure you that we are here to help resolve this.
  
  We understand that you prefer phone support, but unfortunately, we currently do not offer this service. However, our customer support team is available 24/7 through chat and email. You can contact us at any time by using the following link: [******************************************].
  
  According to our records, the tickets were marked as redeemed on March 4, 2025. I understand that you and your family have not used these tickets as you were planning your visit for March 22, 2025. To address this, I have escalated your claim to the merchant for further review. We kindly ask for your patience as we carefully review the situation with them.
  
  Rest assured, you will receive a response as soon as possible. We truly appreciate your understanding and cooperation as we work towards finding a satisfactory resolution for you.
  
  Thank you for your patience and for allowing us the opportunity to make this right for you.
  
  Regards,
  
  ******* *********
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:03/12/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ive been trying to get Groupon to refund some bowling cards and in person tickets that were unable to be accepted by the merchants for months now. (I even provided an screenshot of one of the merchants telling me to get Groupon to refund me!) Each time I attempt I end up in a support loop and being told to give them more time. Its been months at this point, I just want a refund to my Groupon bucks balance

  Business Response

  Date: 03/16/2025

  Hi ******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence.
  
  Regarding your complaint: I genuinely understand how frustrating it must be to have been waiting for a resolution regarding your refund. Please accept my sincerest apologies for any inconvenience this has caused.
  
  I have thoroughly reviewed your previous contacts and want to assure you that the issue has been escalated to the concerned team, and they are diligently working to reach a satisfactory resolution for you as soon as possible.
  
  We truly appreciate your patience and understanding during this time. Once we receive an update, we will promptly contact you via email with the resolution.
  
  Regards,
  
  ******* *********
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:03/12/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid Groupon. $147.00 and. Wrote them twice using their portal. The business Goodwirks told me I cant use it because my tires were to worn and said purchase new tires so I did. Good works wrote Groupon on their portal and told them I couldnt use the Groupon so please refund her full price. I wrote them again and they never responded. I used their Groupon right away. Please get my money back. ****** ********

  Business Response

  Date: 03/16/2025

  Hi ******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: I understand how frustrating this situation must be, and I sincerely apologize for the inconvenience you've experienced. I completely empathize with your desire to resolve this matter promptly, and I assure you that we are here to help.
  
  I apologize for any confusion, but we are currently unable to locate the Groupon transaction you referenced using the email address associated with ************************ To assist you more effectively, could you please provide us with the order number or Groupon code for the purchase in question? Additionally, please confirm the email address that was used for this purchase.
  
  Once we have this information, we will carefully review your case to ensure that we address your concerns in the best possible manner. Your satisfaction is important to us, and we want to ensure that your experience with our service is a positive one.
  
  Thank you for your understanding and cooperation. We look forward to resolving this issue for you as soon as possible.
  
  Regards,
  
  ******* *********
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:03/12/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint: 23054122
  
  I am rejecting this response because: First thing is my phone number is incorrect it is ************. Second i do not have another number for evening. I did send out the package in question yesterday and will see if it gets resolved. I so far am not impressed with Groupon and their handling of this case over a an under ***** charge. I also think that hey intentionally froze the page and probably do this quite often. They also did not have a way to cancel orders that were a mistake i should be given an opportunity to cancel an item if bought by mistake or changed my mind they have neither option. I would like for this case to stay open until i receive a refund for sent item. 
  
  Sincerely,
  
  ****** Coyle  option. i also believe that the frozen screen was a ploy to get me to hit the buttons for placing order. No refunds within 5 minutes or ordering, the site is not playing fair. I just want my $18.98 refunded to me and charge them with fraud. More information upon request.

  Business Response

  Date: 03/18/2025

  Hi ******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: I sincerely apologize for the inconvenience and frustration caused during your attempt to use your Groupon credit and the subsequent issues you encountered.
  
  We are available to assist you 24 hours a day through our chat or email support. You can reach out to our customer support team at any time via chat and email using this link: (******************************************).
  
  After carefully reviewing your account, I noticed two orders for the same item. Heres a summary of the transactions:
  
  - Order #**********: Charged $13.76 in Groupon credits and $5.22 to your credit card.
  - Order #**********: Charged $18.98 to your credit card.
  
  We understand your request to cancel order #**********. This matter will be best addressed by the third-party Marketplace merchant handling the deal. We have forwarded the details you provided to them for a resolution. For your reference, here are the specifics we shared:
  
  - Your Order Issue: Need to cancel Order #**********
  - Your Request: Refund
  - Your Security Code: GG-1ZLC-KNWN-329N-VR3K
  
  The Marketplace merchant will reach out to you via email to address your concern. We sincerely appreciate your patience and understanding in this matter.
  
  Regards,
  
  ******* *********
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 04/01/2025

   
  Complaint: 23054122
  
  I am rejecting this response because: I have already returned said item last week and have not gotten any response from you that it was received
  
  Sincerely,
  
  ****** *****

  Business Response

  Date: 03/31/2025

  Hi ******,
  
  Thank you for reaching out and sharing your concerns with us. I truly understand how frustrating this situation must be and I apologize for any inconvenience you've experienced.
  
  We strive to offer our customers flexibility and convenience. While we do provide an option to cancel orders within the first three days for Local vouchers, the nature of Goods deals requires us to process orders for shipment immediately upon purchase, which unfortunately limits our ability to offer cancellation for these items.
  
  That said, I assure you that you can return any item purchased through the Groupon Goods platform within thirty days of delivery, at no cost to you. We have thoroughly examined your case, and I'm happy to inform you that the Goods merchant has assured us they will issue your refund as soon as they receive the returned item.
  
  Your experience is important to us, and we appreciate your patience and understanding in this matter. Please let us know if there is anything else we can assist you with.
  
  Regards,
  
  ******* *********
  Manager
  Groupon Customer Support

  Business Response

  Date: 04/07/2025

  Hi ******,
  
  Thank you for reaching out to us, and I sincerely apologize for any inconvenience you have experienced. I completely understand your concern regarding the returned item that you have not received confirmation for.
  
  I appreciate you confirming that you sent the item back last week. To address this promptly, I have escalated the matter to the Marketplace merchant handling your transaction. They will conduct a thorough examination of the situation to ensure a swift resolution and will assist with processing your refund as soon as possible.
  
  Your patience and understanding during this time are greatly appreciated. Please feel free to reach out if you have any further questions or require additional assistance.
  
  Regards,
  
  ******* *********
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:03/11/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 23051946
  
  I am rejecting this response because although I contacted my financial institution, Groupon stated to my financial institution that were not aware of any fraud and the tickets were delivered. The issues was not the delivery of a product. It was that I did not order the product. My financial institution closed the dispute because of Groupon's statement. However, I did not purchase the tickets and Groupon can also tell I did not use the tickets. 
  
  Sincerely,
  
  ******* ********

  Business Response

  Date: 03/17/2025

  Hello *******,
  
  Thank you for reaching out to us through the Better Business Bureau. Ive carefully reviewed your most recent comment as well as all internal Groupon correspondence. I also responded to you just now via email from **************************.
  
  Im truly sorry for the frustration and inconvenience youve experienced. I understand how upsetting this situation must be, and I sincerely wish there were more we could do on our end. Unfortunately, if youve already disputed the charge with your financial institution, we need to allow that process to take its course. They are in the best position to help resolve this issue, and youll need to work with them directly.
  
  I hope they can assist you as swiftly as possible. If theres anything else you need or any way I can further support you, please dont hesitate to reach out.
  
  Warm regards,
  ********
  Manager| Groupon Customer Support

• Initial Complaint

  Date:03/11/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Groupon using my credit card on 3/11/25. It was Groupon Order # **********. I asked for my $287.00 to be refunded to my credit card, but Groupon issued me Groupon Bucks (or credits to use on **************************) instead. I tried to use the website's "Chat" feature to resolve this issue, but it just kept saying "Loading...". I gave up and searched for a Groupon **************** Phone Number online. The number I found was ***************, I tried to send an email regarding this issue from within the Groupon website. The auto-reply I received says that my email will be read within 4 days.I am concerned because Groupon's website says that all refunds must be requested within 3 days.I would just like $287.00 refunded to my ***** I do not want any Groupon bucks on my account. Thank you for your help.Sincerely,******** ********

  Business Response

  Date: 03/15/2025

  Hi ********,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: I'm truly sorry to hear about the difficulties you encountered in trying to get your refund processed.
  
  We appreciate your patience, and I want to assure you that we're committed to resolving this issue for you. While we're unable to offer phone support at this time, we're available 24/7 through our chat and email support. You can reach our customer support team anytime using the following link: ******************************************
  
  After carefully reviewing your case, I am pleased to inform you that our team has already taken action on your request. We've issued a full refund of $287.00 to your original payment method, and the Groupon Bucks previously applied to your account have been canceled. Please allow a few days for the refunded amount to reflect in your account, as it may take some time for your bank to process and post the funds.
  
  Please let us know if there's anything else we can do to assist you further. We value your business and are here to support you.
  
  Regards,
  
  ******* *********
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:03/11/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made an order with groupon for earrings. As soon as i hit the checkout button i realized the address was my old work address, that doesn't exist any longer. Within 30 minutes of placing my order i tried to change the address on the groupon app, but it would not allow me. I then tried to cancel my order and the app would not allow me. I then emailed customer service at ********************** asking them to cancel my order as the address was incorrect. (mind you all of this was immediately after order, not hours, not days). A few days later i get a response saying the seller will reach out to me. That never happened. I got another email from groupon customer service stating they cannot refund because the product was already delivered. I emailed them back stating I was withing the ************************** rules and regulations to cancel and order and they did not uphold their own rules. I told them i would be reporting to the BBB as I should not be charged for something that i didn't receive and i notified them within their alotted time period to cancel. The order number is Order # ********** and was made on 3/1/25. I contacted the customer service on 3/1/25.

  Business Response

  Date: 03/14/2025

  Hello ******,
  
  Thank you for reaching out through the Better Business Bureau. Ive reviewed your concerns along with all internal Groupon correspondence and have just responded via email from **************************.
  
  Regarding your issue, I sincerely apologize for the inconvenience caused. I understand your disappointment. While our policy typically doesnt allow refunds for Goods deals, I recognize that your order was delivered to a vacant building with no way for the item to be returned. As a result, *** made an exception and issued $10.88 in Groupon Bucks, which will expire in 180 days. You can use these Bucks to repurchase the deal or apply them to any other Groupon purchase.

  
  To update your shipping addresses, you have the following options:
  
  -On a computer: Sign in to your account, go to "Account," and select "Shipping Addresses" to add, edit, or delete addresses. You can directly access it here **********************************************************
  
  -On our mobile app: Navigate to the "My Stuff" menu and select "Shipping Addresses." If you haven't downloaded our app yet, you can get it **********************************************************************************************************
  
  When checking out, you can select or add a new shipping address. Our system will also remember previously used addresses for future convenience.

  
  If you have any further questions or need additional assistance, please feel free to reach out. Ive also provided specific instructions in my email.

  
  Thank you for your understanding.

  
  Best regards,
  ********
  Manager, Groupon Customer Support

• Initial Complaint

  Date:03/11/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased groupon on 3/8 for brake services.Went to ****** Tire and Service in *********, ** of **********. They took the voucher, however, after their " inspection " they informed us that they could NOT do the service.None of the ****** centers will be able to do the service.I have reached out to groupon 4x now for a refund and have received no response. The groupon was not used, can not be used, and I would appreciate a refund of my money.

  Business Response

  Date: 03/15/2025

  Hi ********,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: I truly understand your frustration and I apologize for the inconvenience you experienced with your recent Groupon purchase for brake services at ****** Tire and Service in *********, **. It's certainly disappointing to hear that the service could not be completed despite your efforts.
  
  Upon reviewing your case, I've found that our team has previously responded to your inquiries, providing a link to process the refund. I see that the full refund has already been issued to your original payment method. 
  
  You will receive a separate automated email to confirm this transaction. Please keep in mind that while we've issued the refund promptly on our end, it may take a few days for your bank or financial institution to reflect the credit on your statement.
  
  Thank you for your patience and understanding. If there's anything else I can assist you with, please don't hesitate to let me know.
  
  Regards,
  
  ******* *********
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:03/11/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 7, I was in *********** and I signed up to take a tour. When we started out on the assigned tour at 1030 am on March 8th. Our Uber driver was late and we were not able to make it. The tour company reached out and said for me to cancel the purchase thru groupon and they would refund me or credit me. He said they would confirm the groupon wasn't used by calling the tour company. Groupon has refused to do anything. They won't even contact the tour company. I'm disappointed in their service.

  Business Response

  Date: 03/15/2025

  Hi ******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: I understand how disappointing this situation must have been for you, especially when you were unable to join the tour due to unforeseen circumstances.
  
  We have reviewed your request, and unfortunately, the purchase is marked as non-refundable according to the deal terms. However, since you mentioned that the merchant is willing to provide a refund I am here to assist you with this process.
  
  In order to proceed, I will need written confirmation from the tour company stating that you have not received any services and are eligible for a refund. Once youve acquired this confirmation, please ensure the merchants email address, along with the date and time the email was sent, are visible. Then, kindly forward it to us so we can carefully review and address this matter further.
  
  I truly appreciate your patience and understanding, and I am committed to helping resolve this issue for you.
  
  Regards,
  
  ******* *********
  Manager
  Groupon Customer Support