Complaints

This profile includes complaints for Groupon, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Groupon, Inc.

  600 W Chicago Ave Ste 400 Chicago, IL 60654-2067

• 

  Groupon, Inc.

  148 Lafayette Street, 10th Floor New York, NY 10013

• 

  Groupon, Inc.

  1000 Station Dr Dupont, WA 98327

• 

  Ideel

  620 8th Ave 45th Floor New York, NY 10018-1741

• 

  Groupon Nashville

  3815 Logistics Way Antioch, TN 37013

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/16/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 23073219
  
  I am rejecting this response because:

  There is still no resolution. I have been told repeatedly that the merchant will contact me. I have been in contact with the merchant via email for 10 days. They are now claiming I recieved the correct product despite pictures showing otherwise. (See attached email).

  I paid for the product via a gift card and credit card. My credit card company has refunded me the money as their customer service responded righ away and was actually willing to see what I said and help. I am requesting a refund for the $25 dollar gift card.

  
  Sincerely,
  
  *** *******

  Business Response

  Date: 03/19/2025

  Hi ***,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: I'm sorry to hear about the trouble you've been experiencing with your order. I understand how frustrating it must be to expect a product only to receive something entirely different and then face challenges when trying to get the issue resolved.
  
  I see in your account that you've already contacted the merchant. We expect the merchant to respond to all emails from our customers within 72 hours. If they haven't responded after that time period, our Goods Resolution team will step in to ensure that your issue is resolved.
  
  To expedite resolution, I recommend replying to the confirmation email you originally received after sending your first message to the merchant. This will help ensure your inquiry is directed correctly and you receive a timely response.
  
  Thanks for understanding, and please let me know if I can assist with anything else.
  
  Regards,
  
  ******* *********
  Manager
  Groupon Customer Support

  Business Response

  Date: 03/24/2025

  Hi ***,
  
  Thank you for reaching out to us and bringing this to our attention. I sincerely apologize for the inconvenience you experienced with your order of the 10-Pack Dove Antiperspirant Spray Deodorant For Women, and I understand how frustrating it must be to receive the incorrect product.
  
  We greatly value customer feedback and will certainly forward your feedback to the concerned team to help ensure such issues are prevented in the future.
  
  Upon reviewing your case, it appears you have confirmed of a dispute with your financial institution regarding this order. In these situations, it's best to work directly with your financial institution, as they can assist in resolving the charges associated with the dispute. Should you wish to address the issue with the delivered product from our end, we kindly request a confirmation of dispute closure to proceed further with a resolution.
  
  We appreciate your understanding and patience during this process. If there are any other issues or additional assistance needed, please do not hesitate to reach out.
  
  Thank you for your understanding and cooperation.
  
  Regards,
  
  ******* *********
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 03/25/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *** *******

• Initial Complaint

  Date:03/16/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint: 23072891
  
  I am rejecting this response because: Groupon is giving me a problem with my credit and not honoring your email. When I went to use the credit in my account they rejected it and told me to put it a credit card. Please help.
  
  Sincerely,
  
  ***** *********

  Business Response

  Date: 03/21/2025

  Hi *****,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.
  
  Regarding your complaint: I sincerely apologize for the inconvenience youve faced in attempting to redeem your voucher (LG-yr7y-krx2-krx2-lkb6-g7nr) and for the lack of response from both the company and Groupon support.
  
  Upon reviewing your situation, I discovered that our resolution team mistakenly offered the self-service refund link to the purchaser associated with the email ****************** I deeply regret this error. As a result, the purchaser had already applied for a refund to their Groupon credits and used those credits to place a new order.
  
  To make things right, I have added $39.00 in Groupon credits to your account (associated with ********************* These credits are now available for immediate use and will never expire. You can view your available Groupon credits in the top-right corner of your My Groupons page, where it says "Groupon Credits balance."
  
  When you're ready to use your credits, please ensure you check the box next to "Apply available Groupon Bucks" at checkout, and the credits will be deducted from your total.
  
  Please note that refunds are only provided for the amount you paid for the voucher. Any promotional discount codes applied to your order (e.g., "an extra 10% off by using this code") are not reimbursed as per the terms of the promotion.
  
  Once again, I apologize for the confusion and any frustration this has caused. Should you have any further questions or concerns, please don't hesitate to contact me.
  
  Thank you for understanding!
  
  Regards,
  
  ****** *.
  Manager
  Groupon Customer Support

  Business Response

  Date: 04/07/2025

  Hi *****,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.
  
  Regarding your complaint: First and foremost, I sincerely apologize for the delay in our response. We understand that timely communication is crucial, and we appreciate your patience as we resolve this matter. I want to acknowledge the frustration and disappointment you must be feeling regarding the issues purchasing with Groupon Bucks.
  
  After reviewing your case, I found that an issue occurred with your recent transaction. Im happy to let you know that weve addressed the problem, and you should now be able to complete your purchase without further interruptions.
  
  When you're ready to try again, please follow these steps to ensure your Groupon Bucks are applied correctly at checkout:
  
  1?? Select your deal and options at the checkout.
  2?? Under the "Payment Method" section, check the box next to "Apply available Groupon Bucks."
  3?? Your Bucks will automatically apply to your total.
  
  Important Note:
  
  ?? During checkout, youll still be prompted to add a payment method. If your Groupon Bucks cover the full purchase, your card wont be charged its only held as a backup for any remaining balance.
  ?? If you run into any issues, try adding a different payment method. If thats not an option, remove and re-enter your current card details before attempting your purchase again.
  
  ? As a gesture of our sincere apology and commitment to your satisfaction, we have credited your account with $5.00 in Groupon Bucks. You can use these bucks to purchase any eligible deal on our site within the next 180 days.
  If the issue persists or you continue to have difficulties, please reply to this email. We will prioritize your case to ensure you receive the support you need. Your satisfaction is our top priority, and we are fully committed to providing you with the best possible service.
  
  Once again, I apologize for any frustration this situation may have caused. We take your concerns seriously and are dedicated to ensuring our customers have a positive experience with **********************. If theres anything else I can do to assist you, please dont hesitate to let me know. Were here to support you every step of the way.
  
  Thank you for choosing Groupon, and I hope you have a wonderful day ahead!
  
  Regards,
  
  ****** *.
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:03/16/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 23072584
  
  I am rejecting this response because: the only deletion of my account that was done was when someone had hijacked my account which I discovered in early December and in order to restore my groupon bucks (over $300 worth), They walked me through deleting my account and I did so - but then they restored my account and with it my groupon bucks - in mid December.  After that, I purchased two items, and my account was working fine.  But, in January it was gone.  I did not do any deletion on my own, I couldn't do it again even if I wanted to without them leading me through it, and I would have no reason to do so as I had over $300 in groupon bucks remaining that I wanted to use.  So this makes no sense.  Moreover, they have the money for the groupon bucks, which I proved were there.  So, to deny me my groupon bucks that they received the money for is very unfair.  I did not delete the account again and I should be able to use my groupon bucks.
  
  Sincerely,
  
  **** *************, over several years. I have provided proof of these funds and my unused voucher. I even reached out to Groupons regional head, Mr. ******** but received no response. I now seek the BBBs assistance in resolving this matter.

  Business Response

  Date: 03/20/2025

  Hello ****,
  
  Thank you for contacting us through the Better Business Bureau. I have reviewed your most recent comment, along with all internal Groupon correspondence, and wanted to address your concerns.
  
  Regarding your request for the reinstatement of your Groupon Bucks: I completely understand your frustration, and I personally checked with our internal team to investigate this matter further. It appears that the email associated with your account was ************************** and our records show that the account was deleted through our privacy portal, a process that can only be initiated by the account holder.
  
  Unfortunately, once an account is permanently deleted, we are unable to retrieve it or restore any associated Groupon Bucks. I understand how disappointing this situation is, and I apologize for the inconvenience. Please note that Groupon does not have the ability to delete accounts on behalf of our users; this action must be initiated by the account holder.
  
  I hope this clarifies the matter, and again, I am truly sorry for the trouble youve experienced. We hope that your future Groupon experiences will be much smoother, and we appreciate your understanding.
  
  Ive provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.
  
  Thank you for your understanding.
  
  Regards,
  ********
  Manager
  Groupon Customer Support

  Business Response

  Date: 03/26/2025

  Hi ****,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I also sent a response to you via email from ************************** a moment ago.
  
  Regarding your complaint: As per our process, account deletion can only be initiated by the account holder. Additionally, we do not see any record where our agent guided you to delete your account. Since our records show that the deletion was completed through your account, we are unable to process a refund or restore the Groupon Bucks. Unfortunately, we do not have the ability to transfer or recover Groupon Bucks once the account has been deleted by the account holder.
  
  We apologize for any frustration this may have caused and appreciate your understanding in this matter. If you have any other concerns, please dont hesitate to reach out.
  
  Best regards,
  ********
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 03/29/2025

   
  Complaint: 23072584
  
  I am rejecting this response because: I did not delete my groupon account.  I don't know why they don't have a record of an agent guiding me through deleting the account - I believe it was done through a chat.  But, I didn't retain a copy of that.  At any rate, that deletion was prior to my groupon bucks being restored to me, and subsequent to that, I did not delete my account - again, it would have been contrary to my interests because I knew I had well over $300 in groupon bucks remaining, which I fully intended to use.  The fact that they have my money (or rather my sister's money as the groupon bucks were gifts to me over a period of time - which I proved and they accepted in the various emails to them) demonstrates that the dollars were there.  So, for them to take the money and then to refuse to restore it is unacceptable.  All I want are my groupon bucks restored.  They were able to restore them previously when someone took over my account illegally which is when I had to delete my account with their guidance and then they had me reestablish my account, shows that they can do this.  They just choose not to, which is not acceptable.
  
  Sincerely,
  
  **** **********

• Initial Complaint

  Date:03/16/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im trying to unsubscribe from Groupon in many occasions and even though I select opt out all the emails, groupon keep sending me multiple daily emails.Theyre making impossible to unsubscribe and they dont provide an email or phone number you can contact them to cancel subscription.I would appreciate any help with this issue

  Business Response

  Date: 03/19/2025

  Hi Alydia,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: I'm truly sorry to hear about the trouble you've been experiencing with unsubscribing from our emails. Your experience is important to us, and we appreciate your patience as we work to resolve this.
  
  We understand that you may prefer phone support, but currently, we do not offer this service. However, our customer support team is available 24/7 to assist you via chat or email. You can reach out to them anytime using this link: (******************************************).
  
  I want to assure you that I have unsubscribed your email address from our promotional emails. You should stop receiving these emails within the next 72 hours. Please note that you might still receive transactional emails related to purchases made through your account, as well as important business announcements that may affect your rights as a customer. Additionally, you will be notified via email if there are updates to our privacy statement or terms of service.
  
  Thank you for bringing this matter to our attention. We deeply value your feedback and are committed to enhancing your experience with us. Should you have any further questions or need additional assistance, please feel free to reach out to us.
  
  Regards,
  
  ******* *********
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:03/16/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  **False Advertising - Deceptive Product Description**I purchased the Pureology Large Shampoo and Conditioner Duo Set with high expectations based on the product description. The listing clearly shows both the shampoo and conditioner in the set, and the description mentions "Shampoo and Conditioner Duo Set 33.8oz (1 Liter)." However, after receiving the product, I discovered that it was only the shampoo included, not the set as advertised. This feels like a classic case of false advertising and deceitful marketing. It's incredibly misleading to call it a "Duo Set" when only one product is being provided. I feel completely misled and disappointed by this experience. If you're expecting both products as described, dont waste your timethis is not what youll receive. I will not be purchasing from this company again.

  Business Response

  Date: 03/19/2025

  Hello Grace,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: We understand your frustration regarding the "Duo Set" naming and apologize for any confusion caused.
  
  Upon reviewing the product options and your purchase, I see that this deal is sold with several different options to choose from, including individual items and sets.
  
  You have specifically selected and purchased the "Pureology Hydrate Shampoo" option. The overall deal name Duo Set does not imply that both products are included in every specific option.
  
  Here are the individual products available in the deal:
  
  Pureology Strength Cure Shampoo (33.8 oz)
  Pureology Strength Cure Conditioner (33.8 oz)
  Pureology Strength Cure Shampoo & Conditioner Set (33.8 oz each)
  Pureology Smooth Perfection Shampoo (33.8 oz)
  Pureology Smooth Perfection Conditioner (33.8 oz)
  Pureology Smooth Perfection Shampoo & Conditioner Set (33.8 oz each)
  Pureology Hydrate Shampoo (33.8 oz)
  Pureology Hydrate Conditioner (33.8 oz)
  Pureology Hydrate Shampoo & Conditioner Set (33.8 oz each)
  Pureology Hydrate Sheer Shampoo (33.8 oz)
  Pureology Hydrate Sheer Conditioner (33.8 oz)
  Pureology Hydrate Sheer Shampoo & Conditioner Set (33.8 oz each)
  Pureology Pure Volume Shampoo (33.8 oz)
  Pureology Pure Volume Conditioner (33.8 oz)
  Pureology Pure Volume Shampoo & Conditioner Set (33.8 oz each)
  
  I see that you have already been in touch with the merchant regarding your concern. and they have already offered to accept a return for a full refund, which is your best option if you'd like to exchange the product. However, as the sale is a final in general, we are unable to offer any alternatives outside of this return process.
  
  Please let us know if you'd like further assistance with the return process, and we will be happy to guide you through it.
  
  We sincerely apologize for the misunderstanding and hope this clears up the situation. Should you have any further questions, feel free to reach out.
  
  Regards,
  
  Harish
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:03/15/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 23071278
  
  I am rejecting this response because:

  I have submitted proof already that this was owned by the ************** and immediately refunded on their end for their portion. However Groupon refuses to just refund their portion and keeps asking me to resubmit the same info that I already have. I still have reached no resolution. 
  
  Sincerely,
  
  ***** ******

  Business Response

  Date: 03/19/2025

  Hello *****,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: I truly understand how frustrating this situation must be, especially after your order was canceled by the merchant and you're not receiving the appropriate response from us.
  
  We understand that the merchant, Blooms, may have canceled the order, and we acknowledge that they did issue you a refund. However, I wanted to let you know that the Groupon code you used to place your order is still showing as redeemed in our system. Unfortunately, without confirmation from the merchant about the cancellation, we are unable to process a refund back to your debit card at this time.
  
  Please know that we have proactively escalated this matter and our team is reaching out to the merchant to confirm the details of the cancellation. We want to ensure everything is properly resolved for you, and we sincerely appreciate your patience while we work to confirm this with the merchant.
  
  Once we receive the necessary confirmation from them, we will be able to proceed with your refund. We understand how important this is, and were doing everything we can to resolve this as quickly as possible.
  
  Thank you again for your understanding and patience. If you have any further questions or concerns, please feel free to let us know.
  
  Regards,
  
  Harish
  Manager
  Groupon Customer Support

  Business Response

  Date: 03/28/2025

  Hello *****,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: I'm sorry to hear about your disappointing Groupon experience. We appreciate receiving feedback like yours, as we use it to review the deals we run on our site. We also address these kinds of issues with the business directly to ensure they don't happen again.
  
  I've just canceled this order and issued a refund in Groupon Bucks to your account. You'll receive a confirmation email as soon as they have processed.
  
  These Bucks are available immediately and never expire. You can check your balance any time from your My Groupons page.
  
  When you're ready to use your Bucks, make sure they apply to your purchase at checkout. Just check the box next to "Apply available Groupon Bucks" under Payment Method, and the number of Bucks in your account will be deducted from your total.
  
  I sincerely hope you find your next Groupon experience to be more enjoyable. Please let me know if there is anything else I can help you with.
  
  Regards,
  
  Harish
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:03/15/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased sheets March 4 $57.95. Received they were supposed to be 1000tc Egyptian quality. They are not. The reviews are terrible. Tried to call phone has been disconnected. There is not chat available like it says there. And the contact us has not button to click on the website to contact them. This is false advertising ??. I want them to send me a return label for all the hassle and give my money back ASAP. I will not ever be purchasing from them again. Have in the past with no problem but with the misleading product and they know there is no way to return this company has definitely went downhill ??.

  Business Response

  Date: 03/20/2025

  Hi *****,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.
  
  Regarding your complaint: I sincerely apologize for the inconvenience you have experienced with your order for the 1000 Thread Count Egyptian Quality Cotton Solid Sheet Set (Order #**********). I completely understand your frustration regarding the product not meeting expectations and the difficulties youve encountered while trying to contact us.
  
  Upon reviewing your request, I can confirm that your issue has already been escalated to the concerned team on March 23, 2025. Our team was working with the goods merchant to find an appropriate resolution. Now, there is an update from them, which email is also forwarded to you stating "I have attached the return shipping label for your convenience. To ensure that no additional fees are incurred, kindly pack all the items in their original packaging".
  
  For your reference, I have also attached the return label along with this email. 
  
  If you have any further questions or need additional assistance, please dont hesitate to reach out.
  
  Thank you once again for your patience.
  
  Regards,
  
  ****** *.
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:03/15/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am unable to get into contact with groupon. I purchased a groupon that was deceiving. I purchased a real estate licensing online course only to find out that I cannot access the course for several days. I have used groupon in the past (several years ago) where I could call up groupon and have a refund to remedy issues. However, I am unable to get into contact with anybody! I also tried to call the merchant, and the merchant did not answer. I currently have two different laptops and my phone attempting to reach out to the customer support "chat", and I am only getting "loading" on all three devices. I need access to the course asap, which is how it is advertised, and I am unable to access the course for several days!

  Business Response

  Date: 03/19/2025

  Hello ********,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: I understand how frustrating it must be to face issues with accessing your course and getting in touch with customer support.
  
  For the contact issue: I want to assure you that our customer support team is available 24/7 and is well-equipped to assist you with any concerns. You can always reach them through this link: ******************************************.
  
  As for the course itself, I see that your order for the real estate licensing course was purchased on March 15, 2025, and it was marked as redeemed by you within around 10 minutes. It's important to note that simply clicking on the "redeem" button is not enough to complete the redemption process. You will need to follow the redemption instructions provided to ensure everything is processed correctly.
  
  Here are the redemption instructions for your reference:
  
  Pull up your voucher using the Groupon mobile app (or print it out).
  Register for the course by visiting **************************************************************** to redeem.
  
  As indicated on the deal page, please allow up to 2-3 business days for ******************************* to process your voucher and send you the Course Access Welcome Email. Please note that the Welcome Email might sometimes end up in your spam/junk folder, so be sure to check all folders.
  
  Regarding the merchants availability, we understand you attempted to contact them over the weekend, but according to their website, they are only available to take calls Monday through Friday from 8:00 AM to 5:00 PM. You can reach them at ************ or ************.
  
  I truly appreciate your patience as we work through these challenges. If you need further assistance or clarification, feel free to reach out to us directly.
  
  Regards,
  
  Harish
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:03/15/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi ,Your Refund Has Been Processed and Bucks Have Been Applied to Your Account Your refunded order number is 1000-149342-677497 (placed on March 10, 2025)Order *************************************************** 2024 Standard Lifetime for PC - One Device $31.41 Subtotal:$31.41 Total Amount Refunded:$31.41 Bucks Refunded:-$31.41 Payment Details Refund credited to:Your Groupon account We have issued the refund to your financial institution, but it may take 3-5 business days to be reflected on your statement. (It's usually sooner than that, thoughespecially if you've racked up karmic points volunteering to tutor children or sentient plants.) If you were refunded in Groupon Bucks, that credit is available to use immediately.Your order is governed by Groupon's Terms of Use and Privacy Statement. For more information about refunds, click here.They never asked if I wanted it on my original payment, just gave it to me in credit. I want my refund on original card

  Business Response

  Date: 03/20/2025

  Hi *****,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.
  
  Regarding your complaint: I sincerely apologize for any confusion caused by the refund being issued as Groupon Bucks. After reviewing your request, I have confirmed that the refund for your order #********** ***************** Standard 2024) has been processed to your original payment method on March 16, 2025.
  
  For your reference, here is the *** (Acquirer Reference Number) for the refund: ***********************. Please note that while we process all refunds immediately, it may take a few business days for your financial institution to post the credit to your statement.
  
  We appreciate your patience and understanding, and were here if you have any further questions or concerns.
  
  Thank you again for contacting us, and please dont hesitate to reach out for any further assistance.
  
  Regards,
  
  ****** *.
  Manager
  Groupon Customer Support
  

• Initial Complaint

  Date:03/15/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *****

  Business Response

  Date: 03/17/2025

  Hi ******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.
  
  Regarding your complaint: Regarding your recent purchase of three *** Yellow tickets, I sincerely apologize for the inconvenience youve experienced in discovering that the tickets are not valid in ********, where you reside.
  
  After reviewing the deal details, I would like to inform you that, as clearly stated on the deal/purchase page, the offer is valid only at *** Theatres locations in the *************, excluding **********, ********, and **********. The terms also specify that the difference will not be refunded and may not be applied to surcharges or upgrades.
  
  Unfortunately, due to our refund policy and the nature of this particular deal, it is considered a non-refundable offer. Once the purchase is made, we immediately pay the merchant for the voucher, and as per the conditions set by the partner when they agreed to feature the deal on our site, we are unable to offer a refund. We always strive to ensure that our customers are aware of all the conditions for a deal before making a purchase, and we regret any confusion this may have caused.
  
  In the event of any changes to the deal, such as rescheduling or cancellation, we will promptly notify you and all affected customers with updates.
  
  I truly apologize for any inconvenience this situation may have caused. If you have any further questions or require additional assistance, please dont hesitate to contact me.
  
  Regards,
  
  ****** *.
  Manager
  Groupon Customer Support