Business Profile

Ecommerce

Groupon, Inc.

Headquarters

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Complaints

This profile includes complaints for Groupon, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

3,468 total complaints in the last 3 years.
947 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:03/19/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.

Complaint: 23085384

I am rejecting this response because: it did not resolve my issue at all.

Sincerely,

****** ****
Customer Answer
Date: 03/26/2025
The address on the receipt is the parking spot location for ***************, which is covered by the deal.
The following list was given to me by ****** Manager Groupon Customer Support

We have airport parking covered! With 46 locations at 28 airports:
*******: 30303
******: 78701
*********: 21201
*******: 14202
*********: 28202
******* (MDW): ***** (****************************)
*********: 44113
********: 43215
****** (***): ***** (*****************)
****** (***): ***** (******/********************************)
******: 80202
********: 06103
******* (HOU): ***** (********************************)
******* (***): ***** (**********************************************)
***********: 64108
***********: 90012
*****: 33130
***********: 55401
*********: 37201
******: 07102
*******: 94607
*******: 32801
************: 19102
*******: 85004
**********: 15219
**************: 84101
*************: 94105
*********: 63101
Business Response
Date: 03/21/2025
Hello ******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: I noticed that you have reached out to BBB directly without first contacting our customer support team. Our customer support team is available 24/7 and is well-equipped to resolve all issues. You can contact them anytime using the following link: ******************************************.

Im really sorry for the confusion and inconvenience this has caused.

Upon reviewing the details of your case, I see that the offer you purchased is for 2 Days of Parking at The Parking Spot for $9.99 When You Join the ************** Loyalty Program. To clarify, in order to receive the 2 days of parking at the discounted rate, the deal requires you to first join the ************** Loyalty Program. Once you sign up, you can redeem your voucher and use it according to the specific steps outlined on the offer page.

It seems like there may have been a misunderstanding regarding the redemption process. To help us resolve this issue and review your case further, I would appreciate if you could provide a bit more information:

Receipt Details: I noticed that the receipt you attached mentions an "early bird discount." According to the deal terms, the membership offer cannot be combined with other discounts or promotions. Could you confirm if the discount was applied in addition to your Groupon offer?

Joining the ********** Did you join the ************** Loyalty Program using your Groupon code? It's important to note that this offer is valid only for new ********* members.

Online Reservation: According to the terms, parking days must be redeemed through an online reservation prior to your visit. Did you make an online reservation before using the parking, or did you present the voucher upon your arrival?

Location: The offer applies to specific locations which are included in the offer details(***********************************************************************************************************). The address on your receipt does not appear to be covered by this deal. Could you confirm which parking location you used, as the offer is valid only at certain locations?

Once we have this additional information, well be happy to assist you further and determine the best course of action.

Again, I apologize for any inconvenience this has caused. Thank you for your patience, and we look forward to resolving this for you soon.

Thank you for your understanding.

Regards,

Harish
Manager
Groupon Customer Support
Customer Answer
Date: 04/01/2025

Complaint: 23085384

I am rejecting this response because:
responded to this message by email and haven't heard back.
Sincerely,

****** ****
Business Response
Date: 03/31/2025
Hello ******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: Thank you for your continued communication, and I apologize for the delay in response. I understand that this situation has been frustrating for you, and I want to ensure we get to the bottom of it.

Upon reviewing your case again, I noticed that we still need a few additional details from you in order to proceed with resolving this matter. It seems that the following questions have not yet been fully addressed:

Receipt Details: You mentioned that you had an "early bird discount" applied. Could you confirm whether this discount was applied in addition to the Groupon offer? As per the deal terms, this offer cannot be combined with other discounts or promotions.

Joining the ********** Did you join the ************** Loyalty Program using your Groupon code before attempting to redeem the deal? This is an important step to ensure that the 2-day parking benefit was correctly activated.

Online Reservation: Was an online reservation made through The Parking Spots website before your visit? As stated in the deal terms, parking days need to be redeemed through an online reservation prior to your visit to ensure you can use the deal as intended.

Location: Could you please confirm the specific Parking Spot location where you parked? The deal is valid only at specific locations, so we want to ensure you visited a participating one. You can view the participating locations here: The Parking Spot Locations.

Once we have this information, well be in a better position to investigate the issue and determine the next steps for you. I sincerely apologize for the inconvenience this has caused and Im committed to helping you resolve this as quickly as possible.

Thank you for your patience and understanding.

Regards,

Harish
Manager
Groupon Customer Support
Business Response
Date: 04/03/2025
Hello ******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: We apologize for any frustration or inconvenience this may have caused.

Ive escalated your request internally. We usually provide an update within 48 to 72 hours, but in rare cases, it can take up to 7 days. Well make sure to get back to you as soon as possible.

We remain at your disposal in case any additional questions arise in the meantime. Thanks for your patience and understanding.

Regards,

Harish
Manager
Groupon Customer Support
Initial Complaint
Date:03/18/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.

Complaint: 23084763

I am rejecting this response because I spent over $100 for the Groupon and $22.35 is a joke! Would you like to lose that amount of money due to a company that is dangerous and risking customer safety? Would you take your child **************** in those extreme weather conditions? I dont believe any decent parent would
Plus, being charged an additional $40 fee (which was NOT disclosed upfront) by this merchant for booking with a Groupon is deceptive business practices. Groupon should be sued if you truly believe this is okay. Putting your customers in danger and allowing this lying merchant to continue selling on Groupon is disgusting. Obviously because Groupon makes a profit on merchants, they are allowed to continue taking advantage of paying customers. If this situation is not properly resolved, I will be escalating this to the ************************. Ridiculous!

******** *****
the bad traffic due to the weather. The fact that they did not answer me until 1:20 and our reservation was scheduled for 2pm is extremely unprofessional and not my fault at all. Im completely shocked that this merchant would even consider a horseback tour in extreme winds and expected rain. I have tried to contact Groupon support and have been told they will not refund my money because the merchant is lying and telling them its my fault because we were running late!!! The merchant also charged me an extra $40 fee for booking with a Groupon which is ridiculous and shouldve been disclosed upfront. The point of using a Groupon is to save money and it ends up being the same cost as going directly through the merchant.
Business Response
Date: 03/24/2025
Hello ***,

Thank you for reaching out to us through the Better Business Bureau. Ive reviewed your recent comment and all internal Groupon correspondence, and I responded to you a moment ago via email from **************************.

I truly understand your disappointment, especially when safety is at stake. I can imagine how frustrating it must be when things dont go as expected. Unfortunately, the merchant has denied a refund, and since the reservation was booked, our ability to offer a refund is limited.

However, I want to ensure we do everything we can to assist you. As a gesture of goodwill, Ive gone ahead and issued a Groupon Bucks refund of $22.35, which is the maximum we are able to offer from our end. I hope this helps, and we appreciate your understanding in this matter.

Your feedback is invaluable, and I will make sure it is shared with the relevant internal teams for further consideration.

Ive provided more details in the direct email I sent you. Please dont hesitate to reach out if you have any further questions.

Thank you again for your understanding.

Best regards,
********
Manager
Groupon Customer Support
Business Response
Date: 03/29/2025
Hello ***,

Thank you for reaching out to us through the Better Business Bureau. Ive carefully reviewed your latest comment and all internal Groupon correspondence.
First and foremost, I sincerely understand how frustrating this experience must have been, especially given the safety concerns youve raised. We truly value the trust our customers place in us, and Im sorry this situation fell short of your expectations.

As a gesture of goodwill, Ive issued a full refund to your original payment method and removed the voucher from your account. Youll receive a confirmation email shortly. While refunds are processed right away, please note that it might take a few days for your bank to reflect the credit.

Regarding your concerns about the merchants practices, we take feedback like yours seriously. Well carefully review the situation and take any necessary steps to ensure the integrity of our platform. Should you suspect a crime or further issues with the merchant, please report them to the appropriate local authorities for investigation. While we wont contact you unless further details are required, feel free to reach out anytime.

Thank you again for your patience and understanding.

Kind regards,

********
Manager
Groupon Customer Support
Initial Complaint
Date:03/18/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

****** ******our request, and I want to clarify that this voucher was for admission on specific dates. When you booked this experience, a reservation was made for you with ***************** Hollywood, and as per the deal terms, such reservations are non-refundable once confirmed. The merchant allocated space and resources for your booking, and the terms were clearly stated at the time of purchase: [****************************************************************************].Vouchers with fixed validity dates are automatically marked as used once the valid period has passed, as the merchant held the reservation for you. Since the voucher was not used within the allowed timeframe and remained valid throughout the booking period, we are unable to issue a refund. I understand this may not be the outcome you were hoping for, and I sincerely regret any frustration this may cause. If you need any further clarification, please feel free to reach out.Kind regards,Basavesh Supervisor, Groupon Customer Support
Business Response
Date: 03/24/2025
Hello ******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment, all internal Groupon correspondence, and the previous conversation you had with our agent. Im truly sorry for the miss-out and understand your disappointment regarding the situation.

At the time of purchase, you were instructed to select the date for the event, and that selected date would serve as the expiration date. As stated in the fine print, expiration dates may vary. Vouchers with fixed validity dates are automatically marked as used once the valid period has passed, as the merchant holds the reservation for you. In this case, the voucher was not used within the allowed timeframe, and although it remained valid throughout the booking period, we are unable to issue a refund due to the terms of the deal.

We understand your frustration and have explored every possible option to accommodate your request. Unfortunately, the specific terms of this deal limit our ability to provide a refund.

Ive provided more detailed instructions in my direct email to you. If you have any further questions or concerns, please feel free to reply there.

Thank you for your understanding.

Best regards,
********
Manager
Groupon Customer Support
Initial Complaint
Date:03/18/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchase a voucher through Groupon for a family trip to **************** in *******, ********. My dates are supposed to be 3/22-3/26 but we had a sudden death in the family of a young girl so the loss has been absolutely devastating!! I reached out to Groupon today with my situation and was open to options of how to resolve the matter . I had asked for a refund if it was possible as that would be the easiest resolve, but also mentioned to the *** in the chat that a partial refund or even a credit to attend the facility at a later date would be fine as well. I talk to hasina in the chat and a supervisor ****** emailed me later on as hasina was unable to assist with my concern. Both ***s basically offered nothing! Just said sorry for your loss (I guess if the family member AND of the money that was spent!) I totally get that there are policies in place for these things but also even as stated on Groupons site, there are special provisions in which such adjustments can be made. Yet nothing is being done!?? They seem to be comfortable letting consumers spend money on their site but no respect for the unexpected changes that may occur in a person life that cannot be planned. They stated the 9 day cancel rule but my issue is that I wasnt PLANNING on not going do of course I wasnt going to cancel!?! This just happened yesterday night, so I reached out immediately today to see how we can resolve. No one is offering ANYTHING!! Theres this oh well demeanor to how this is being handled.
Business Response
Date: 03/24/2025
Hello ******,

Thank you for reaching out to us through the Better Business Bureau. Ive reviewed your recent comments and all internal correspondence, and I also responded to you via email from ************************** just a moment ago.

Im truly sorry to hear about the loss in your family. I can only imagine how difficult and overwhelming this must be for you, and I want to express my sincere condolences. I completely understand how such an unexpected situation can make things even more challenging.
EFiling Logo
Unfortunately, we are required to adhere to the refund policies set by the merchant. I understand that this isnt the resolution you were hoping for, and I apologize for any frustration this may cause. I do see that your issue has already been escalated to our Resolutions team, and they are actively working on your case. Please allow them some time to get back to you regarding case #********.

Ive shared more specific instructions in my direct email to you, and I encourage you to reply there if you have any additional questions or concerns.

Thank you for your patience and understanding during this time.

Warm regards,
********
Manager
Groupon Customer Support
Initial Complaint
Date:03/18/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***** ******a refund to the original credit card. Instead, we can only offer a refund in the form of Groupon Bucks. If we were able to process the refund to your original payment method, we would have done so right away." I tol them I will report this as I want my refund.
Business Response
Date: 03/20/2025
Hello *****,

Thank you for reaching out to us through the Better Business Bureau, and for your continued patience during this process. I sincerely apologize for the trouble youve had while trying to redeem your voucher and understand how frustrating this must have been. We value your feedback, and I assure you that we are taking it seriously. We'll be working closely with the merchant to ensure that this situation is not repeated in the future.

Upon reviewing your case and internal communications, I can confirm that our Resolutions team has processed a refund link. We have made an exception and approved a refund to your original form of payment.

You can initiate the refund process by following the link below: *****************************************************************************************************************************

Original Payment Method: Please note that this refund might take up to two weeks to appear on your statement, depending on your bank. Refunds will only be issued for the amount paid, excluding any applied discounts.

To avoid issues, please refrain from refreshing the page or reopening the link after clicking. If you encounter any difficulties, feel free to contact us using the case ID ********, and well assist you right away.

Ive also sent you more specific instructions via direct email, so please dont hesitate to reach out if you have any additional questions or concerns.

Thank you for your understanding, and I hope this resolves the issue to your satisfaction.

Warm regards,
********
Manager, Groupon Customer Support
Customer Answer
Date: 04/29/2025

Complaint: 23081496

I am rejecting this response because: I guess I am to write you to advice you I never did get my refund from ************

Sincerely,

***** ******
Business Response
Date: 05/01/2025
Hello *****,

Thank you for contacting us through the Better Business Bureau. Ive reviewed your most recent comments along with all relevant internal correspondence.
Ive just sent you a direct email from ************************** with further details.

Regarding your complaint, I sincerely apologize for the inconvenience you experienced. A refund has been issued to your original payment method, and you should see the funds reflected in your account within 10 business days.

Please be assured that weve taken your concerns seriously. If you have any additional questions, feel free to respond to my direct email, and Ill be happy to assist further.

Thank you again for your patience and understanding.

Best regards,
********
Manager, Groupon Customer Support
Initial Complaint
Date:03/17/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased two Groupons and I had used one with a friend and I gave the other one as a gift to my daughter to used together When I made the second appointment, I told him that I had a Groupon so they would know what services I was looking for. We went to the appointment. We had our massage and when I came out and gave her the Groupon, she said I could not use the Groupon because I already used one and that they changed the rules that you can only use one so I told her I already paid for the other one. How do I get my money back? She said it was OK to notify Groupon and that Groupon would refund my money.Groupon will not refund to original form of payment. Only Groupon bucks. Well that resolution is not quite fair. The massage place changed the rules after purchase and told me that I can get a credit to my **** from Groupon. Had that been the rule at purchase I would have never purchased it. I guess Groupon is not understanding the fact that they changed the rules AFTER purchase. This is unfair and unethical for Groupon to support it and not refund my money. They have no phone number or chat feature only email.
Business Response
Date: 03/20/2025
Hi *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.

Regarding your complaint: I sincerely apologize for the inconvenience you've faced regarding your massage voucher. I truly understand how frustrating this situation has been, especially due to the change in the merchant's policy.

Upon reviewing the details of your purchase, I would like to clarify that the terms listed on the deal page specify:
"Limit 1 per person(s), may buy 1 additional as gift(s). May be repurchased every 365 days. Limit 1 redemption per person (gift option may not be purchased for self if you have already redeemed a voucher)."

This means that while you can purchase a second voucher as a gift, the voucher should be used by the recipientin this case, your daughter. The issue arose because you made bookings for both vouchers yourself, which does not align with the deal terms.

Additionally, I would like to inform you that the change in the merchant's terms was communicated to all affected customers in December 2024. Since you made your purchase after this update, these terms have been in place and were correctly reflected during the time of your purchase. By proceeding with the purchase, you accepted these updated terms.

To resolve this, I recommend that you have your daughter try to redeem the second voucher as a Gift voucher with the merchant. If the merchant refuses to honor this, please let us know immediately, and we will escalate this issue for further review.

Unfortunately, the voucher is not eligible for a refund after 3 days from the purchase date. As an exception, we have already offered you with Groupon credits refund link and we are unable to proceed with the original form of payment refund in this situation.

We understand this situation has been frustrating, and we sincerely apologize for any confusion caused. We appreciate your understanding, and if you need any further assistance, please don't hesitate to reach out. We are here to help and will work with you to find a satisfactory solution.

Thank you for your patience and continued loyalty as a Groupon customer.

Regards,

****** *.
Manager
Groupon Customer Support
Initial Complaint
Date:03/17/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
3/16/2025, *** *****, seen on ******** Groupon promised to provide coupon for Simply Sensitivity Checks, a testing company, for hair sample testing. I paid for the coupon..was charged to my credit card for ***** and not *****. They sent me a redemption code, which required me to go to the Simply Sensitivity website and input it, which did not work. I tried contacting Groupon. Their phone number wasnt answering. I called Simply Sensitivity, and couldnt activate the coupon. Groupon also does not give money refunds. They will scam you and charge your credit card and on their website, says voucher only refund. You can't wrap your head around their website,it is too complicated to maneuver. I don't need this stress or their scam tactics.I AM REQUESTING GROUPON TO ISSUE ME A REFUND BY CREDITING MY CREDIT CARD FOR THE INITIAL AMOUNT AND THE EXTRA CHARGES I DID NOT AGREE TO. I WILL NEVER USE THEIR SITE AGAIN. They have some british woman with a squeaky recorded voice who tells you to call back can't understand her!!
Business Response
Date: 03/19/2025
Hi *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: I'm truly sorry for the inconvenience and frustration you've faced while attempting to redeem the Simply Sensitivity Checks voucher. Its important to us that our customers have a positive experience, and we completely understand how disrupting this has been for you.

We understand your concern regarding the customer service options. While we currently do not offer phone support, our team is available 24/7 through chat and email. You can contact us anytime using this link: (******************************************).

After thoroughly reviewing your case, I'm pleased to inform you that your refund was successfully processed to your original form of payment on March 18, 2025. Refunds issued to a credit or debit card will appear as a refund from Groupon, Inc. However, it may take a few days for your bank to post the refund to your account.

Please be assured that we take your feedback seriously and will thoroughly review how we can improve our service. We certainly don't intend to cause any stress or dissatisfaction, and your feedback is invaluable in helping us enhance our services.

Thank you for your patience and understanding. If you need further assistance, please feel free to reach out.

Regards,

******* *********
Manager
Groupon Customer Support
Initial Complaint
Date:03/17/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.

Complaint: 23076967

I am rejecting this response because:
This response is different than the response emailed to me and referred to in their reply. They simply denied it in their reply, but in this response they are asking for more information as if they may actually process the refund. They already know which ticket was redeemed and where it was redeemed. They stated that information in their contemporaneous reply referred to in their email.

Sincerely,

****** *****
Business Response
Date: 03/20/2025
Hi ******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.

Regarding your complaint: I would like to sincerely apologize for the inconvenience youve experienced with your Regal Cinemas vouchers. We truly understand how frustrating it must have been for you to face issues with redeeming the vouchers during your movie outing, especially while traveling.

Upon reviewing your account, I can see that all four of the vouchers are marked as "unredeemed." Could you kindly confirm whether all four vouchers remain unused or clarify which one voucher was successfully scanned? This will help us investigate the situation further.

Additionally, we would appreciate it if you could provide the following details for further review:

- Address of the location you visited:
- Date and time you tried to use it:

Thank you for understanding!

Regards,

****** *.
Manager
Groupon Customer Support
Business Response
Date: 03/30/2025
Hi Jordan,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.

Regarding your complaint: I understand that you are rejecting our most recent response due to inconsistencies with our prior communication. You have rightly pointed out that our email response referred to additional information we have already reviewed, including the redeemed ticket details. I apologize for this confusion and any frustration this has caused.

To clarify, our records confirm that the ticket with code *************** was redeemed on 12/1/2024, and the remaining tickets have not been used. We previously communicated this information to you, along with confirmation from the merchant that these remaining tickets are still valid for use, either online or at the theater.

Unfortunately, we are unable to process a refund for the unused vouchers based on the terms of the deal, as confirmed by the merchant. As stated before, the merchant's policy is that the tickets are non-refundable, and we are required to follow their guidelines in processing requests.

We understand your dissatisfaction and regret that we cannot meet your expectations in this case. Please know that we always aim to resolve such matters as fairly as possible, but we are unable to proceed with a refund without the merchants confirmation.

If you have any further concerns or need additional assistance, please dont hesitate to contact us.

Thank you for your understanding, and again, we apologize for any confusion or inconvenience this situation may have caused.

Regards,

****** *.
Manager
Groupon Customer Support
Customer Answer
Date: 03/31/2025

Complaint: 23076967

I am rejecting this response because: As I have explained, they can, and must, issue a refund and are simply refusing not to issue one. The vouchers may as well be invalid as they did not work on the date I needed them. Whether they work today, tomorrow or in a month is irrelevant. They were purchased to be used on a date that last and did not work. As they have now acknowledged that three remain unused, they must be refunded as it is tantamount to theft.

Sincerely,

****** *****
Initial Complaint
Date:03/17/2025
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Request for Assistance in Processing Payment from Groupon Dear BBB Support Team,I hope you're doing well. I am writing to request your assistance with an issue I have encountered with Groupon. They have put my account on hold and closed all my deals for no clear reason. As a result, I have not been paid for the redeemed vouchers, even though I have fully provided the service to all customers.The service I offer is an eBook, which I have delivered to every customer who redeemed a voucher. You can find the deal here: ************************************************************************ , and you can also check the reviews on the deal page to confirm that the service was successfully provided.I kindly ask that you contact Groupon on my behalf to ensure my payment is processed as soon as possible. I have met all my obligations and provided the promised service, so I am seeking for the payment to be released promptly.Thank you for your attention to this matter. I look forward to your support in resolving this issue as soon as ************* regards,
Business Response
Date: 03/19/2025
Hi *******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: Im truly sorry to hear about the issues youve been facing with your Groupon account.

I have escalated your issue to our concerned team, who will thoroughly review the situation to address your concerns. They will be reaching out to you via email soon to assist you with this matter and help resolve the issue as quickly as possible.

We really appreciate your patience and understanding while we work on this, and please know were doing everything we can to get this resolved for you.

If you have any further questions or concerns in the meantime, dont hesitate to reach out.

Regards,

******* *********
Manager
Groupon Customer Support
Initial Complaint
Date:03/16/2025
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a voucher for The **** *********** on 3/16, and the email was incorrect for the voucher. My order is not listed as a purchase, and I cant contact a person on Groupon and the number that I received from the vendors owner was not in service. I cant request a refund on Groupon without having my order in there, so Im stuck. I want to receive a refund and order directly from the vendor.
Business Response
Date: 03/20/2025
Hi *******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.

Regarding your complaint: I sincerely apologize for the inconvenience you have encountered regarding your order for The Lazy Axe voucher. Upon checking, I found that your order was placed using an incorrect email address, which is why it does not appear in your account.
To resolve this issue, I have issued a full refund to your original form of payment. Please note that while we process all refunds immediately, it may take a few business days for your financial institution to post the credit to your account.
As you have stated that you faced trouble while trying to contact Groupon, here is the way to contact us. We are assisting our customers via Chat and email 24/7. You can reach our customer support team at any time via chat and email using the link: ******************************************

I deeply regret any frustration this may have caused and appreciate your patience as we work to resolve this matter. If you have any further questions or need assistance, please do not hesitate to reach out.

Thank you for understanding!

Regards,

****** *.
Manager
Groupon Customer Support

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