Business Profile

Ecommerce

Groupon, Inc.

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Groupon, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

3,470 total complaints in the last 3 years.
947 complaints closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:03/21/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.

Complaint: 23096899

I am rejecting this response because:

Sincerely,

**** *****the merchants failure to respond or allow us to make a reservation.Since this was clearly a problem on the merchants side, I strongly believe a refund is justified.
Business Response
Date: 03/24/2025
Hi Yuko,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: Im truly sorry to hear about your experience and understand how disappointing it must have been to miss your helicopter tour.

Upon reviewing the details of your purchase, as noted on the deal or purchase page, advanced reservations are required and subject to availability. According to the redemption instructions, you need to visit the merchant's website, select your desired option, and enter the Groupon code at checkout to book your appointment.

When the merchant agreed to offer this deal on our website, they set certain terms, including reserving the seat directly for you once a purchase is made. This agreement makes it difficult for the merchant to accept changes or cancellations as they have already allocated resources specifically for your booking.

We always strive to be transparent about these terms and ensure that all important details are clearly outlined on the deal/purchase page to help you make an informed decision before buying.

Given these circumstances, I regret to inform you that I am unable to proceed with the refund of your voucher. I sincerely apologize for any inconvenience this may have caused.

Additionally, I noticed that youve filed a dispute with your financial institution regarding this transaction. At this point, the best course of action would be to continue working with your financial institution as they proceed with their review. Theyll be in the best position to determine the outcome of your claim.

Once again, Im truly sorry for your experience. If theres anything else I can assist you with, please dont hesitate to reach out.

Regards,

******* *********
Manager
Groupon Customer Support
Initial Complaint
Date:03/20/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased this Groupon on 12/29/2024. Due to the holidays the office for this vendor was closed so I waited til after 1/1/2025 to book. Upon calling, they told me they only accept Groupons once. They had made an exception for me 3 years prior so I figured it was once per year but they said once per lifetime. I felt uncomfortable and immediately contacted Groupon asking them to refund me so I could purchase from the vendor directly. After going back and forth, Groupon refused to refund me. They canceled my order but would only via Groupon Bucks. We are taking $315. I had no choice but to hope the vendor would make an exception one last time for me then and used the Groupon Bucks to rebuy it again, as I didnt want to be out another $315. I went to my appt, and unfortunately it did not end well. I was left with two black eyes post the session. For two weeks I had intense bruising, soreness and swelling under my eyes. I asked the Vendor to refund me as I was unhappy with these results. The vendor refused initially, and came up with a host of reasons gaslighting me and telling me the bruising was normal even though Ive done *** injections with them 2x prior and never had 2 black eyes. They contacted Groupon and Groupon said theyd refund my card, but they did not. They just put it back to my Groupon Bucks. I contacted Groupon again and they again, refused to make an exception and will not refund my card. They continue to robotically state that because its outside the 3 Day Window they will not refund my card. I do not want to ever use Groupon again. They need to make exceptions to the rule. Especially in a case like this were I was injured and sustained severe bruising from the vendor. Instead they want to be greedy and hold onto my hard-earned money so now am I not only out $315, but also was bruised, sore and left embarrassed for 2 weeks with black eyes post the *** injections. I am not confident in Groupons vendors anymore and do not wish to use them again.
Business Response
Date: 03/24/2025
Hi *******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.

Regarding your complaint: I sincerely apologize for the inconvenience and frustration you have experienced with both the service you received and the subsequent issues with your Groupon voucher.

Upon reviewing your situation, I understand the difficulties you faced in attempting to use the Groupon voucher and the concerns you had regarding the vendors service. Additionally, I acknowledge the dissatisfaction with our initial response due to the "3 Day Window" policy. We take customer feedback very seriously, and I truly regret that this situation was not resolved to your satisfaction earlier.

To make things right, I have issued a full refund to your original form of payment. Please note that while we process all refunds immediately, it may take a few days for your financial institution to post the credit to your statement. If you do not see the refund reflected in your account within a few business days, please feel free to reach out, and I will be happy to assist you further.

We value your business and appreciate your understanding as we strive to improve our services. If you have any further questions or need additional assistance, please don't hesitate to contact me.

Thank you for your patience, and I wish you all the best.

Regards,

****** *.
Manager
Groupon Customer Support
Initial Complaint
Date:03/20/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.

Complaint: 23093014

I am rejecting this response because: I have no idea how this purchased was triggered. As soon as I was made aware of this erroneous purchase (within 24 Hours) through my credit card I contacted Groupon customer support. The ethical business practice for Groupon is to cancel the Groupon and refund me the $66.50.

Sincerely,

******* *******
Business Response
Date: 03/24/2025
Hi *******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.

Regarding your complaint: I understand your frustration with this accidental purchase, and I apologize for any inconvenience this may have caused.

Ive reviewed your request, and unfortunately, due to our refund policy and the nature of this deal, it was a non-refundable voucher. Once the purchase is made, we process the payment to the merchant for the voucher, and as per the conditions set by the partner when they agreed to feature the deal on our site, we are unable to offer a refund.

We always strive to ensure that our customers are fully aware of all the conditions for a deal before making a purchase, and I regret that this situation has caused confusion.

If there are any changes to the event, such as rescheduling or cancellation, we will reach out to you and other affected customers with updates.

If you have any other questions or need further assistance, please feel free to let me know.

Thank you for your understanding.

Regards,

****** *.
Manager
Groupon Customer Support
Initial Complaint
Date:03/20/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***** ******
Business Response
Date: 03/24/2025
Hi *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: I truly understand how frustrating it must be to continue receiving emails that you've tried multiple times to opt out of. I'm really sorry for the inconvenience this has caused you.

I've taken immediate action and have unsubscribed this email address from our promotional emails. You should stop receiving Groupon promotional emails within the next 72 hours.

Please note, there may still be times when you'll receive transactional emails related to any purchases you make through your account or important business updates that could affect your rights as a customer. Additionally, you may also receive an email if we update our privacy statement or our terms of service.

I also noticed that youve reached out to the Better Business Bureau directly before contacting our customer support team. Please remember that our team is available 24/7 to assist you with any issues you may encounter. We are fully equipped and committed to providing you with the assistance you need. Should you require any help in the future, please feel free to reach out to us through this link: ******************************************.

Once again, I apologize for the inconvenience, and thank you for bringing this to our attention. Your feedback is invaluable, and we are here to ensure a positive experience for you.

Regards,

******* *********
Manager
Groupon Customer Support
Initial Complaint
Date:03/20/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On March 14th, I placed an order for a mattress ($627). To date, my purchase is still in the Ordered status, not moving to Processing. I emailed the ******** provider and they advised they have not yet received the order from Groupon. I have emailed Groupon via their app, as well as directly using ****************************************** and support@groupon com, with no response. I verified with my bank that the payment was sent to Groupon.I don't know what is happening and cannot cancel my order since Groupon does not have a published customer service number and are not responding to emails. I would still like to have my mattress but it is needed quickly; otherwise, I need a swift refund to purchase from a different company.
Business Response
Date: 03/24/2025
Hello *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence, and I also responded to you a moment ago via email from **************************.

Im truly sorry for the inconvenience youve experienced, and I understand your disappointment with the service. Upon reviewing your case, I see that our support team has already responded to your email on March 21st under Case #********.

To expedite the process, I would like to inform you that this issue is best handled by the third-party Marketplace merchant running the deal. Weve forwarded the information you provided to them, which you can review below:

Your Order Issue: Shipping status has not progressed since March 14th
Your Request: Youre requesting a refund
Your Order Details: GG-22VT-5JTB-2R2Y-HWJ6

The Marketplace merchant will contact you via email within one working day to resolve this matter.

Thank you for your patience, and if you have any further questions, feel free to reach out.

Best regards,
********
Manager
Groupon Customer Support
Initial Complaint
Date:03/19/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.

Complaint: 23088531

I am rejecting this response because:
I sent my Groupon email via their direct response.
Sincerely,

******* ********
Business Response
Date: 03/25/2025
Hello *******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: I'm truly sorry to hear about the trouble you've experienced with your account, and I completely understand your frustration. It's understandably upsetting to have unauthorized purchases made on your account, especially when you've trusted us for years.

We take privacy and security seriously, and I want to assure you that your concerns are being heard. I sincerely apologize for the inconvenience this has caused, and I understand how important it is to feel confident in the safety of your account. Please know that we're committed to resolving this issue, and Ill do my best to assist you in every way possible.

I reviewed the available information but it looks like we do not have a registered Groupon account or any previous contacts from you(*****************************).

If your account is registered with a different email, could you please provide us the related details?

Thank you for your understanding.

Regards,

Harish
Manager
Groupon Customer Support
Business Response
Date: 03/31/2025
Hello *******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: Thank you for getting back with your account information and I apologize for the delay in response.

I want to assure you that our customers' security is our top priority and that we use industry-standard tools to keep your information safe.

We have removed the credit card on file in your account.

Additionally, we encourage you to reach out to your financial institution to discuss this matter further. They will be able to assist you in disputing these charges.

I've also sent you a separate email containing instructions on how to reset your password. Password reset link will work only for 24 hours. If you're not seeing the email, I recommend checking your spam folder to make sure our emails aren't ending up there.

For your security, we strongly recommend changing your password immediately to protect your account before making any new purchases. To enhance security and prevent unauthorized access, use a strong password with a mix of uppercase and lowercase letters, numbers, and symbols.

After you've reset it, you can use this new password to sign in to your account at ******************************************************************. If you use a computer that is accessed by another person or is public, please be sure to log out of your account when you're finished to avoid unauthorized access.

My apologies again for the trouble. If you have any additional questions, please let me know.

Regards,

Harish
Manager
Groupon Customer Support
Initial Complaint
Date:03/19/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*** *****
Business Response
Date: 03/25/2025
Hello ***,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I also responded to you a moment ago via email from **************************.

Regarding your complaint, I sincerely apologize for the confusion and frustration youve experienced. We genuinely value your trust in Groupon, and its important to us that we resolve your issue in a satisfactory manner.

Upon reviewing our records, I can confirm that the order was placed under the email address ********************** not *********************** which you can also confirm from the screenshot you included in your BBB request. Weve sent you the voucher PDF multiple times, which should allow you to access the service you purchased.

It seems there may have been some confusion with the email address, which likely caused the issue with viewing the order in your account. I completely understand how frustrating this situation must be, and I am truly sorry for the inconvenience it has caused.

In addition, the refund link provided earlier is also associated with the account where the purchase was made.

To resolve this for you, Ive manually issued a full refund to your original form of payment. You will receive a separate automated email confirmation of this refund as well. Please note that while we process all refunds immediately, it may take your financial institution a few days to post the credit to your statement.

Thank you for your patience and understanding throughout this process.

Regards,

Harish
Manager
Groupon Customer Support
Initial Complaint
Date:03/19/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

**** Favors-****ndicated long wait time and I did in fact reach out.-******* then attempted to provide a QR code over 3 hours after I needed it. -Note, we were heading to the airport and I explained this repeatedly.-I requested a refund and was denied.-Groupon is fraudulently selling Zoo admission tickets which you cannot access and refusing to issue refunds.
Business Response
Date: 03/24/2025
Hello ****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: I can understand your frustration, especially when you had this experience during your vacation. We never intend to upset our customers. I see that you are a long-time customer of ours, and we highly value your loyalty.

After reviewing the deal restrictions, I regret to inform you that this deal is not eligible for a refund to the original payment method. However, due to the experience you had with us, I have gone beyond our usual policy to help you as an exception.

As a one-time courtesy, Ive issued a full refund of $55.54 as Groupon Bucks, valid for 180 days. You can view your balance by logging into your account and checking the "Groupon Credits balance" on the "My Groupons" page.

To use your Groupon Bucks, simply check the box next to "Apply available Groupon Bucks" at checkout, and the amount will be deducted from your total.

I hope this helps, and Ive provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.
Thank you for your understanding.

Regards,
********
Manager
Groupon Customer Support
Initial Complaint
Date:03/19/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On February 14, 2025 I bought a Groupon for a massage. I never received the code the barcode to scan to use it. It did not show up on my Groupon app. Ive got a hold ofmy bank twice. Theyve investigated. Nobody can get a hold of Groupon. There is no person that will speak to you any emails. I tried emailing try to get the code to get my massage. I went around in circles since February 14 so my bank told me I have to call the Better Business Bureau. I would appreciate either getting another voucher or my money back. The money was taken out of my bank. I have the proof so like I the bank told me to call you cause I want my money back or a credit so I can use it on something else you cannottalk to a person its impossible
Business Response
Date: 03/21/2025
Hello *********,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: I sincerely apologize for the frustration you've experienced. Our customer support team is available 24/7 and is well-equipped to resolve all issues. You can contact them anytime using the following link: ******************************************.

After reviewing your case, I found that the email address associated with your order is ****************** which seems to be a small typo. It should be ****************** Since you made the purchase as a guest, we were unable to verify your email address at the time of the order.

This likely caused some confusion with receiving the voucher code. Please note that you have also submitted your request on BBB with this incorrect email, from which we were able to find your order easily.

Ive provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.

Thank you for your understanding.

Regards,

Harish
Manager
Groupon Customer Support
Initial Complaint
Date:03/19/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.

Complaint: 23086211

I am rejecting this response because: I am waiting on your new response after I provided the information you requested such as the order number, and email address used for the purchase. I have attached the same images I emailed you, on here as well.

Sincerely,

***** ********
Business Response
Date: 03/24/2025
Hello *****,

Thank you for reaching out to us through the Better Business Bureau. Ive reviewed your most recent comment and all internal Groupon correspondence, and I responded to you a moment ago via email from **************************.

Regarding your complaint, Im sorry to hear about your experience with the merchant. Upon reviewing the account linked to ************************** I was unable to locate the order you mentioned. Could you kindly provide the order number and any additional details to help me investigate this further.

Ive provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.

Looking forward to your response in that email.

Regards,
********
Manager
Groupon Customer Support
Business Response
Date: 03/31/2025
Hello *****,
Thank you for reaching out to us through the Better Business Bureau. I have reviewed your recent comments as well as all internal Groupon correspondence, and I also responded to you via email from ************************** a moment ago.
I truly understand your frustration with the deep cleaning service you received from 2 Maid for Help. Its disappointing to learn that the maids arrived late, did not clean properly, and that your groceries were left in a state that resulted in additional charges from your apartment complex. I sincerely apologize for the inconvenience and the distress this situation has caused.
While our policy generally does not allow refunds for redeemed vouchers, we recognize that this experience fell far short of yourand ourexpectations. In acknowledgment of your loyalty and understanding of how disappointing this situation has been, we are making a one-time exception. We are adding an additional $49 in Groupon Bucks to your account, bringing the total compensation to 50% of your purchase price.
In line with our established policies, we are unable to offer any further adjustments. We truly value your feedback and are taking steps to prevent similar issues in the future.
Ive provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.
Thank you for your understanding.
Regards,
********
Manager
Groupon Customer Support
Customer Answer
Date: 04/03/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***** ********

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